💡 New short read about false positives in user-centred design.

This is an analogy I find helpful when thinking about how user-centricity is really shaping, directing and impacting the work of digital teams

#digitaltransformation

benholliday.com/2025/11/27/f...

Worth pointing out the biggest supporters of trans people (which is who bigots mean by “gender ideology”) are bisexual & lesbian women. All the public “concerns” about trans people (phase, indoctrination, regret, etc) are recycled forms of homophobia. This is why LGB solidarity with the T is strong.

Please join me in congratulating Woman on her appointment

This article manages to name her husband before it names… her.

Happy Friday!

If you'd like to listen to a talk on considering intersectionality and compounding barriers when we think about accessibility, the recording is now on YouTube!

Thank you @contentdesign.london @tomyoull.bsky.social @niacampbell.bsky.social @adrianortega.bsky.social for having me! 💖

How do institutions prove their identity to citizens is more interesting question? (as I deal with yet another email scam of my mum that uses that organisational power of authority and brand identity against her)

The UK Government will send a test alert to mobile phones on Sunday. This is how to switch it off: www.gov.uk/alerts/optin...

Before anyone types before thinking: domestic abuse survivors may need this. If you don’t, just scroll on.

Digital sector life hack: when reading an AI related thing, try mentally replacing 'AI' with another technology and see if it sounds silly "We will setup a dedicated databases unit to leverage the use of databases", "We will setup a dedicated integers unit to leverage the use of integers"

If we’re going to be nationalising steel we should be doing it properly

This seems like a good time to announce that for the past three years I've been seconded to the Department of Teeth to lead a £5 million transformation project to digitise Form TF-230, allowing you to claim reimbursement for swallowed teeth online

tf230.matteason.co.uk

Blueprint for modern digital government: “Create an inventory of services to measure the progress of service modernisation and publish a version of this in the open.”

Woop woop! 🎉

You’re welcome to start with this?

govuk-digital-services.herokuapp.com

Ugh I see we’re back in the era of totally on the nose metaphors again.

Data released today by the Office for National Statistics shows another significant fall in Healthy Life Expectancy in England and Wales.

Males in England can now expect to spend just 61.5 years in good health (60.3 years in Wales). For females, it is 61.9 years in England (59.6 years in Wales).

I would like to ban the words ‘service blueprint’ and ‘workshop’ from conversations about service design. That might help people articulate what they actually did, how they did it and what the outcome was.

The Prime Minister is not paid enough.
Ministers are not paid enough.
MPs are not paid enough.
Almost every single role in the whole of the public sector isn't paid enough for the importance of what they do to keep all our vital services running

Hi, my wife and I noticed you across the bar and we just wondered if you're testing your platform to WCAG 2.2 AA yet as UK legislation requires us to publish accessibility statements benchmarks to those criterion.

[Long day]

Many designers misunderstand what accessibility is and have a limiting believe that accessible design has to look “ugly.”

Accessibility is not at odds with aesthetic.

Some of the most beautiful designs I’ve witnessed were more accessible.

Engage your mind and look deeper, you’ll see it too.

Great work by Gavin on collaring this thread but good grief, what a deeply embarrassing display.

The usual false myths - “private sector being more efficient than the public”

The lack of basic knowledge - video consultation is already widely used in the NHS

The rush to AI solutionism

Public sector consulting firm with a slide deck / career civil servant with a spreadsheet