Seamless Bay Area
@seamlessbayareaca.bsky.social
Working towards a unified, world-class transit network in the San Francisco Bay Area.
https://linktr.ee/seamlessbayarea
https://linktr.ee/seamlessbayarea
Reposted by Seamless Bay Area
Very excited to say that the stars have aligned and NYU Marron/Transit Costs Project have landed a grant that will fund a second edition of Momentum, which will apply the high-throughput framework to major regional rail networks beyond the NY area.
Our three big new cases:
- NJT
- SEPTA
- METRA
Our three big new cases:
- NJT
- SEPTA
- METRA
The NYU-Marron report on electrification is out: It pairs electrification and other components to develop a high-throughput infrastructure design framework, which slashes time off of existing commuter and inter-city passenger rail services. We call it Momentum -- transitcosts.com/wp-content/u...
February 9, 2026 at 4:33 PM
Very excited to say that the stars have aligned and NYU Marron/Transit Costs Project have landed a grant that will fund a second edition of Momentum, which will apply the high-throughput framework to major regional rail networks beyond the NY area.
Our three big new cases:
- NJT
- SEPTA
- METRA
Our three big new cases:
- NJT
- SEPTA
- METRA
Exec Director Gonot does not want to move away from a regional program but is open to look at different technology.
February 6, 2026 at 4:38 AM
Exec Director Gonot does not want to move away from a regional program but is open to look at different technology.
At VTA board members are expressing frustration with the botched Clipper 2 rollout. Margaret Abe Koga asks about whether VTA should go off on its own to develop new technology, maybe working with Caltrain. This would be 30 year backwards to every agency with their own payment...
February 6, 2026 at 4:38 AM
At VTA board members are expressing frustration with the botched Clipper 2 rollout. Margaret Abe Koga asks about whether VTA should go off on its own to develop new technology, maybe working with Caltrain. This would be 30 year backwards to every agency with their own payment...
Reposted by Seamless Bay Area
BART's newly released concepts for what they'll do if Connect Bay Area transit funding measure fails are terrifying.
Phase 1: 63% train hours cut & 10 station closures
Phase 2: Cumulative 70% train hours cut, 15 station closures
Phase 3 (if required): END BART SERVICE
We must pass the measure!
🧵
Phase 1: 63% train hours cut & 10 station closures
Phase 2: Cumulative 70% train hours cut, 15 station closures
Phase 3 (if required): END BART SERVICE
We must pass the measure!
🧵
February 5, 2026 at 10:23 PM
BART's newly released concepts for what they'll do if Connect Bay Area transit funding measure fails are terrifying.
Phase 1: 63% train hours cut & 10 station closures
Phase 2: Cumulative 70% train hours cut, 15 station closures
Phase 3 (if required): END BART SERVICE
We must pass the measure!
🧵
Phase 1: 63% train hours cut & 10 station closures
Phase 2: Cumulative 70% train hours cut, 15 station closures
Phase 3 (if required): END BART SERVICE
We must pass the measure!
🧵
Reposted by Seamless Bay Area
Transit officials and members of the public had some choice words for Cubic, the contractor responsible for Clipper, over the ongoing glitchy rollout of a new version of the fare payment system.
www.kqed.org/news/12071026
www.kqed.org/news/12071026
‘A Hot Mess:’ Transit Riders, Officials Skewer Contractor Over Flawed Clipper 2.0 Rollout | KQED
As glitches continue to plague a new version of Clipper, transit officials and advocates across the Bay Area are running out of patience with the company contracted to operate it.
www.kqed.org
January 27, 2026 at 5:47 PM
Transit officials and members of the public had some choice words for Cubic, the contractor responsible for Clipper, over the ongoing glitchy rollout of a new version of the fare payment system.
www.kqed.org/news/12071026
www.kqed.org/news/12071026
Reposted by Seamless Bay Area
> Structured Query Language (SQL) servers need to be clustered (currently standalone instances) (2/11)
come on, man, people do that in their garage or closet for fun
come on, man, people do that in their garage or closet for fun
For people with tech background concerned about the Clipper 2 upgrade/migration, check out the Cubic slides being presented today at Clipper Executive Board. Many of the problems are failures of basic scaling and QA missing predictable corner cases. mtc.legistar.com/LegislationD...
Metropolitan Transportation Commission - File #: 26-0162
Title: Next Generation Clipper Implementation and Transition Update
Update on Next Generation Clipper System implementation, transition of current Clipper cardholders to the Next Generation Account-b...
mtc.legistar.com
February 3, 2026 at 8:26 PM
> Structured Query Language (SQL) servers need to be clustered (currently standalone instances) (2/11)
come on, man, people do that in their garage or closet for fun
come on, man, people do that in their garage or closet for fun
This is a huge win for the Bay Area. Thanks to hard work and persistence with allies including @spur-urbanist.bsky.social @transbaycoalition.bsky.social @transformca.bsky.social, Bay Area transit will keep moving as we work on the Connect Bay Area ballot measure to keep transit moving and improving
Last night Gov. Newsom and MTC agreed on a $590 million loan for Bay Area transit! This move averts major service cuts at AC Transit, BART, Caltrain and SF Muni in the next year. mtc.ca.gov/news/agreeme...
February 1, 2026 at 10:57 PM
This is a huge win for the Bay Area. Thanks to hard work and persistence with allies including @spur-urbanist.bsky.social @transbaycoalition.bsky.social @transformca.bsky.social, Bay Area transit will keep moving as we work on the Connect Bay Area ballot measure to keep transit moving and improving
Reposted by Seamless Bay Area
utterly insane for Cubic to have a "we're still working on the most utterly basic scaling" slide a month and a half after launch
January 27, 2026 at 2:24 AM
utterly insane for Cubic to have a "we're still working on the most utterly basic scaling" slide a month and a half after launch
Average speed to answer is down to 30 minutes, so obvs the outliers are will over 30 minutes.
January 27, 2026 at 2:20 AM
Average speed to answer is down to 30 minutes, so obvs the outliers are will over 30 minutes.
Thanks for coming, other comments reinforced what you said and the need to address the issues of all the people who are not able to make it to the building; and the Transit Execs picked up on it.
January 27, 2026 at 12:17 AM
Thanks for coming, other comments reinforced what you said and the need to address the issues of all the people who are not able to make it to the building; and the Transit Execs picked up on it.
Bob Powers of BART summarizes top Clipper Exec Board comments: extending the core hours while the high call volumes continue; and how to handle the callback feature.
January 26, 2026 at 11:10 PM
Bob Powers of BART summarizes top Clipper Exec Board comments: extending the core hours while the high call volumes continue; and how to handle the callback feature.
Llamas and Julie Kirschbaun of SFMTA asked for a callback feature. WSP reps said that there was a callback feature but they turned it off when there wasn't capacity to give the callback on the same day. CEB members encouraged turning the feature on again...
January 26, 2026 at 11:05 PM
Llamas and Julie Kirschbaun of SFMTA asked for a callback feature. WSP reps said that there was a callback feature but they turned it off when there wasn't capacity to give the callback on the same day. CEB members encouraged turning the feature on again...
the RFP called for an organization that could maintain the old system while migrating to the new one, and the only vendor that could do that was Cubic
January 26, 2026 at 10:49 PM
the RFP called for an organization that could maintain the old system while migrating to the new one, and the only vendor that could do that was Cubic
Carolyn Gonot asks about potentially adding shoulder hours, perhaps 7-7 instead of 8-5...
January 26, 2026 at 10:47 PM
Carolyn Gonot asks about potentially adding shoulder hours, perhaps 7-7 instead of 8-5...
Customer service person says that they've supported these migrations in the past and believes that Cubic will get through it. On the one hand, good, on the other hand, dismaying that it's happened this way elsehwere before...
January 26, 2026 at 10:31 PM
Customer service person says that they've supported these migrations in the past and believes that Cubic will get through it. On the one hand, good, on the other hand, dismaying that it's happened this way elsehwere before...
The customer service org has 50 manual workarounds for issues and is bringing on extra staff to deal with the call volume and time to resolve, from an anticipated 26k per month to 47k per month, and times per call from 7 minutes expected to 14 minutes....
January 26, 2026 at 10:28 PM
The customer service org has 50 manual workarounds for issues and is bringing on extra staff to deal with the call volume and time to resolve, from an anticipated 26k per month to 47k per month, and times per call from 7 minutes expected to 14 minutes....
Now getting an update on customer service, where fewer than 20% of calls are addressed within the goal of 2 minutes and 20% of customers hang up before their issue is addressed, due to long waits on hold...
January 26, 2026 at 10:24 PM
Now getting an update on customer service, where fewer than 20% of calls are addressed within the goal of 2 minutes and 20% of customers hang up before their issue is addressed, due to long waits on hold...
Bob Power is getting the question answered by one person who was about to come to the meeting, but that does not answer the question for many people who didn't have time to come to the meeting....
January 26, 2026 at 10:17 PM
Bob Power is getting the question answered by one person who was about to come to the meeting, but that does not answer the question for many people who didn't have time to come to the meeting....
Denis Mulligan of Golden Gate demands a timeline for when riders will be able to access their funds....
January 26, 2026 at 10:16 PM
Denis Mulligan of Golden Gate demands a timeline for when riders will be able to access their funds....
April Chan of SamTrans says this is hurting customers and hurting agencies...
January 26, 2026 at 10:07 PM
April Chan of SamTrans says this is hurting customers and hurting agencies...
Llamas - some people rely on the money that's locked on the Clipper card that they can't use for their day to day expenses, like food!
January 26, 2026 at 10:04 PM
Llamas - some people rely on the money that's locked on the Clipper card that they can't use for their day to day expenses, like food!
Llamas - customers see our logo, they have no idea who Cubic is. And we also need to apologize to our customer service representatives who hear customers calling with problems they can't fix....
January 26, 2026 at 10:03 PM
Llamas - customers see our logo, they have no idea who Cubic is. And we also need to apologize to our customer service representatives who hear customers calling with problems they can't fix....
Sal Llamas of AC Transit talks about the frustration of riders who take the bus to AC Transit Customer Service and still can't get their issue resolved.
January 26, 2026 at 10:00 PM
Sal Llamas of AC Transit talks about the frustration of riders who take the bus to AC Transit Customer Service and still can't get their issue resolved.
Each agency using a separate app is setting us back more than 20 years to before 2002 when the Translink system (the previous name from Clipper) rolled out
January 26, 2026 at 9:57 PM
Each agency using a separate app is setting us back more than 20 years to before 2002 when the Translink system (the previous name from Clipper) rolled out
Carolyn Gonot talks about promoting a separate Token Transit app and tap to pay (credit/debit card) rather than Clipper....
January 26, 2026 at 9:55 PM
Carolyn Gonot talks about promoting a separate Token Transit app and tap to pay (credit/debit card) rather than Clipper....