Caroline Jarrett
@cjforms.bsky.social
Forms and survey specialist.
Always keen to try to answer your questions about making better forms (and if you must, maybe even those about surveys).
Effortmark.co.uk
Always keen to try to answer your questions about making better forms (and if you must, maybe even those about surveys).
Effortmark.co.uk
Reposted by Caroline Jarrett
I feel I must point out that “trans people can just use the accessible toilets” does not consider the lack of provision for disabled people particularly in public facilities.
February 13, 2026 at 12:01 PM
I feel I must point out that “trans people can just use the accessible toilets” does not consider the lack of provision for disabled people particularly in public facilities.
Ok - it seems to be back now. Writing this at 20:47 and official closing is 23:59, but it takes a while - 20mins plus? -
so please try by 23:00
gov.uk/government/c...
so please try by 23:00
gov.uk/government/c...
February 12, 2026 at 8:48 PM
Ok - it seems to be back now. Writing this at 20:47 and official closing is 23:59, but it takes a while - 20mins plus? -
so please try by 23:00
gov.uk/government/c...
so please try by 23:00
gov.uk/government/c...
Very sorry, I posted this too late. I’m another disgusting example of Home Office horror, they seem to have shut the consultation several hours before the advertised closing time.
If you haven’t quite yet found the time to do this, please scrape together a few minutes this evening - the consultation closes just before midnight UK time.
If time is tight, skip the 200-word open answers. Your votes on closed answers matter.
www.gov.uk/government/c...
If time is tight, skip the 200-word open answers. Your votes on closed answers matter.
www.gov.uk/government/c...
February 12, 2026 at 7:13 PM
Very sorry, I posted this too late. I’m another disgusting example of Home Office horror, they seem to have shut the consultation several hours before the advertised closing time.
If you haven’t quite yet found the time to do this, please scrape together a few minutes this evening - the consultation closes just before midnight UK time.
If time is tight, skip the 200-word open answers. Your votes on closed answers matter.
www.gov.uk/government/c...
If time is tight, skip the 200-word open answers. Your votes on closed answers matter.
www.gov.uk/government/c...
February 12, 2026 at 6:47 PM
If you haven’t quite yet found the time to do this, please scrape together a few minutes this evening - the consultation closes just before midnight UK time.
If time is tight, skip the 200-word open answers. Your votes on closed answers matter.
www.gov.uk/government/c...
If time is tight, skip the 200-word open answers. Your votes on closed answers matter.
www.gov.uk/government/c...
Done my bit by recording my opposition to the horrible British government proposals on immigration.
Although it took me over an hour to do it due to the complexity of the questions and the need to compose 200-word answers, please try to find the time.
www.gov.uk/government/c...
Although it took me over an hour to do it due to the complexity of the questions and the need to compose 200-word answers, please try to find the time.
www.gov.uk/government/c...
Earned settlement
The government is consulting on how the current settlement system should be reformed and how those reforms should be implemented.
www.gov.uk
February 12, 2026 at 11:42 AM
Done my bit by recording my opposition to the horrible British government proposals on immigration.
Although it took me over an hour to do it due to the complexity of the questions and the need to compose 200-word answers, please try to find the time.
www.gov.uk/government/c...
Although it took me over an hour to do it due to the complexity of the questions and the need to compose 200-word answers, please try to find the time.
www.gov.uk/government/c...
Reposted by Caroline Jarrett
Wishcessibility - Nic Chan
No recycling was contaminated in the creation of this post.
www.nicchan.me
February 10, 2026 at 5:55 AM
My editing website editingthatworks.com was offline due to a problem with my previous hosting provider. It's now on Mythic Beasts and I believe it's working again.
Enjoy! All comments and suggestions gratefully received.
#PlainLanguage
Enjoy! All comments and suggestions gratefully received.
#PlainLanguage
Editing that Works - Caroline Jarrett
editingthatworks.com
February 10, 2026 at 2:38 PM
My editing website editingthatworks.com was offline due to a problem with my previous hosting provider. It's now on Mythic Beasts and I believe it's working again.
Enjoy! All comments and suggestions gratefully received.
#PlainLanguage
Enjoy! All comments and suggestions gratefully received.
#PlainLanguage
In today's episode of #FixTheForms, I'm delighted to welcome new guidance from the German government on good #FormDesign #GovDesign
Thanks @paulpistorius.bsky.social for all your hard work on this
... a couple of extra points coming up
(1/n, n=5)
Thanks @paulpistorius.bsky.social for all your hard work on this
... a couple of extra points coming up
(1/n, n=5)
#FixTheForms, as @cjforms.bsky.social puts it.
In the absence of universal standards within German government for what constitutes good #formDesign, we published 3 new pieces of guidance to address this void.
You find them in the handbook section of the German #ServiceStandard website.
1/X
In the absence of universal standards within German government for what constitutes good #formDesign, we published 3 new pieces of guidance to address this void.
You find them in the handbook section of the German #ServiceStandard website.
1/X
February 9, 2026 at 4:07 PM
In today's episode of #FixTheForms, I'm delighted to welcome new guidance from the German government on good #FormDesign #GovDesign
Thanks @paulpistorius.bsky.social for all your hard work on this
... a couple of extra points coming up
(1/n, n=5)
Thanks @paulpistorius.bsky.social for all your hard work on this
... a couple of extra points coming up
(1/n, n=5)
Reposted by Caroline Jarrett
Hello lovely people, I need your help.
We still haven’t found a buyer for Mum’s lovely retirement house near the sea in Cromer on Norfolk coast. It really is time someone else was making happy memories there.
I’d really appreciate everyone sharing it widely 😁
www.rightmove.co.uk/properties/1...
We still haven’t found a buyer for Mum’s lovely retirement house near the sea in Cromer on Norfolk coast. It really is time someone else was making happy memories there.
I’d really appreciate everyone sharing it widely 😁
www.rightmove.co.uk/properties/1...
Check out this 2 bedroom retirement property for sale on Rightmove
2 bedroom retirement property for sale in Ashdown Court, Cromer, NR27 for £160,000. Marketed by William H. Brown, Cromer
www.rightmove.co.uk
January 9, 2026 at 3:48 PM
Hello lovely people, I need your help.
We still haven’t found a buyer for Mum’s lovely retirement house near the sea in Cromer on Norfolk coast. It really is time someone else was making happy memories there.
I’d really appreciate everyone sharing it widely 😁
www.rightmove.co.uk/properties/1...
We still haven’t found a buyer for Mum’s lovely retirement house near the sea in Cromer on Norfolk coast. It really is time someone else was making happy memories there.
I’d really appreciate everyone sharing it widely 😁
www.rightmove.co.uk/properties/1...
In today’s episode of #FixTheForms, @pubstr.at battles to give money to an organization that’s reluctant to accept it
Pro tip: if you only do usability testing with ONE bit of your site, choose the bit that allows people to pay you. Then make changes based on what you find.
Pro tip: if you only do usability testing with ONE bit of your site, choose the bit that allows people to pay you. Then make changes based on what you find.
I want to give an organisation money. They presumably want to take my money. So well done for coding so obscure that my mobile device doesn't recognise the data entry fields - so no keyboard, no way forward. Well done, @financialtimes.com #FixTheForms
February 4, 2026 at 6:30 PM
In today’s episode of #FixTheForms, @pubstr.at battles to give money to an organization that’s reluctant to accept it
Pro tip: if you only do usability testing with ONE bit of your site, choose the bit that allows people to pay you. Then make changes based on what you find.
Pro tip: if you only do usability testing with ONE bit of your site, choose the bit that allows people to pay you. Then make changes based on what you find.
Test message. We now think that Effortmark.com is working ok
(Background: our previous hosting company has been gradually ceasing to trade and we’re still managing the fallout / transfer to the new one)
(Background: our previous hosting company has been gradually ceasing to trade and we’re still managing the fallout / transfer to the new one)
Home - Effortmark
Effortmark is Caroline Jarrett's consultancy business. Caroline is the forms specialist. She advises, trains, speaks and writes on forms, surveys and user experience
Effortmark.com
February 4, 2026 at 5:29 PM
Test message. We now think that Effortmark.com is working ok
(Background: our previous hosting company has been gradually ceasing to trade and we’re still managing the fallout / transfer to the new one)
(Background: our previous hosting company has been gradually ceasing to trade and we’re still managing the fallout / transfer to the new one)
Test message to check whether effortmark.co.uk now goes to the correct website
Home - Effortmark
Effortmark is Caroline Jarrett's consultancy business. Caroline is the forms specialist. She advises, trains, speaks and writes on forms, surveys and user experience
effortmark.co.uk
February 4, 2026 at 4:48 PM
Test message to check whether effortmark.co.uk now goes to the correct website
@support.bsky.team
Please can you tell me why BlueSky is mangling the address of my website effortmark.co.uk in messages, but is working properly for other sites such as bbc.co.uk?
Please can you tell me why BlueSky is mangling the address of my website effortmark.co.uk in messages, but is working properly for other sites such as bbc.co.uk?
February 4, 2026 at 11:31 AM
@support.bsky.team
Please can you tell me why BlueSky is mangling the address of my website effortmark.co.uk in messages, but is working properly for other sites such as bbc.co.uk?
Please can you tell me why BlueSky is mangling the address of my website effortmark.co.uk in messages, but is working properly for other sites such as bbc.co.uk?
This is another test message. If believ that if I type bbc.co.uk I get the website I expect, but if I type effortmark.co.uk I get something weird. Why?
BBC - Home
The best of the BBC, with the latest news and sport headlines, weather, TV & radio highlights and much more from across the whole of BBC Online.
bbc.co.uk
February 4, 2026 at 11:28 AM
This is another test message. If believ that if I type bbc.co.uk I get the website I expect, but if I type effortmark.co.uk I get something weird. Why?
Sorry to interrupt - this is a test message.
Why is BlueSky changing effortmark.co.uk into something weird?
Do I have to type www.effortmark.co.uk to get the right link?
Why is BlueSky changing effortmark.co.uk into something weird?
Do I have to type www.effortmark.co.uk to get the right link?
Margay
This is a server for Mythic Beasts hosting accounts.
effortmark.co.uk
February 4, 2026 at 11:27 AM
Sorry to interrupt - this is a test message.
Why is BlueSky changing effortmark.co.uk into something weird?
Do I have to type www.effortmark.co.uk to get the right link?
Why is BlueSky changing effortmark.co.uk into something weird?
Do I have to type www.effortmark.co.uk to get the right link?
@jamieandlion.bsky.social
BlueSky weirdly changed my correct website address to one that doesn't work, I don't know why not. And it won't let me reply to your reply to me, I don't know why not.
DM is fine and to get to my website, put effortmark with .co.uk into your browser.
BlueSky weirdly changed my correct website address to one that doesn't work, I don't know why not. And it won't let me reply to your reply to me, I don't know why not.
DM is fine and to get to my website, put effortmark with .co.uk into your browser.
We could continue to chat … my website has contact details Effortmark.co.uk
Effortmark.com
February 4, 2026 at 11:25 AM
@jamieandlion.bsky.social
BlueSky weirdly changed my correct website address to one that doesn't work, I don't know why not. And it won't let me reply to your reply to me, I don't know why not.
DM is fine and to get to my website, put effortmark with .co.uk into your browser.
BlueSky weirdly changed my correct website address to one that doesn't work, I don't know why not. And it won't let me reply to your reply to me, I don't know why not.
DM is fine and to get to my website, put effortmark with .co.uk into your browser.
Reposted by Caroline Jarrett
Latest edition of the now-called Clear Language Club newsletter from last week includes:
– plain language vs plain English by @cjforms.bsky.social
– user research with disabled people
– designing for people who are deaf by @vitalyf.bsky.social
– screen readers misconceptions by @tetralogical.com
– plain language vs plain English by @cjforms.bsky.social
– user research with disabled people
– designing for people who are deaf by @vitalyf.bsky.social
– screen readers misconceptions by @tetralogical.com
Ready for an update
Content journey mapping, user research with disabled people, designing for people who are deaf, and plain language versus plain English.
www.clearlanguage.club
February 3, 2026 at 8:41 PM
Latest edition of the now-called Clear Language Club newsletter from last week includes:
– plain language vs plain English by @cjforms.bsky.social
– user research with disabled people
– designing for people who are deaf by @vitalyf.bsky.social
– screen readers misconceptions by @tetralogical.com
– plain language vs plain English by @cjforms.bsky.social
– user research with disabled people
– designing for people who are deaf by @vitalyf.bsky.social
– screen readers misconceptions by @tetralogical.com
Reposted by Caroline Jarrett
When Rachel Reeves says this it tells me absolutely everything I need to know about her. Personally I quite enjoy living in a society where good things happen, even if they don't ONLY happen to ME.
Rachel Reeves: "It is not right that people who don't go to university bear the cost for others to." I don't use local leisure centres and I don't drive, so will I be made exempt for taxation that pays for all that stuff? Or is it only education we'll be going after
January 30, 2026 at 12:26 PM
When Rachel Reeves says this it tells me absolutely everything I need to know about her. Personally I quite enjoy living in a society where good things happen, even if they don't ONLY happen to ME.
If you happen to be in need of a rich variety of bad practice in forms design, try registering on Civil Service Pensions.
Pro tip: Almost the only thing that's good about this site is that it's reasonably legible.
cspsprod.b2clogin.com/82f11b3c-956...
Pro tip: Almost the only thing that's good about this site is that it's reasonably legible.
cspsprod.b2clogin.com/82f11b3c-956...
January 29, 2026 at 7:03 PM
If you happen to be in need of a rich variety of bad practice in forms design, try registering on Civil Service Pensions.
Pro tip: Almost the only thing that's good about this site is that it's reasonably legible.
cspsprod.b2clogin.com/82f11b3c-956...
Pro tip: Almost the only thing that's good about this site is that it's reasonably legible.
cspsprod.b2clogin.com/82f11b3c-956...
Had an episode of #FixTheForms about @radiobeartime.com struggling with the Civil Service Pensions website the other day.
Here’s a blog post that sums up some crucial issues and links to a couple of apologies.
Pro tip: Usability testing with a few people can save you from public humiliation
Here’s a blog post that sums up some crucial issues and links to a couple of apologies.
Pro tip: Usability testing with a few people can save you from public humiliation
I’ve finally had enough and blogged about the new Civil Service Pensions website @rachelcoldicutt.bsky.social @janethughes.bsky.social @zsk.bsky.social @hetanshah.bsky.social
bearoneill.com/2026/01/29/bad…
bearoneill.com/2026/01/29/bad…
Bad
It’s unusual to come across a truly bad new digital service these days. People now praise the online passport service for speed and ease of use, the same for Jobseeker’s, voter registra…
bearoneill.com
January 29, 2026 at 4:34 PM
Had an episode of #FixTheForms about @radiobeartime.com struggling with the Civil Service Pensions website the other day.
Here’s a blog post that sums up some crucial issues and links to a couple of apologies.
Pro tip: Usability testing with a few people can save you from public humiliation
Here’s a blog post that sums up some crucial issues and links to a couple of apologies.
Pro tip: Usability testing with a few people can save you from public humiliation
Reposted by Caroline Jarrett
"Digital geology" is a great term. That block of marble you hit amongst otherwise fairly soft soil is a spreadsheet from 2002 that somehow powers 476 different services.
Really excited to share a thing I've been working on: a new book from @publicdigital.bsky.social on shaping technology for transformation.
Tech is a fundamental part of every organisation - but they're often hamstrung by layers of digital geology, alongside huge pressure to chase the latest hype.
Tech is a fundamental part of every organisation - but they're often hamstrung by layers of digital geology, alongside huge pressure to chase the latest hype.
January 29, 2026 at 10:11 AM
"Digital geology" is a great term. That block of marble you hit amongst otherwise fairly soft soil is a spreadsheet from 2002 that somehow powers 476 different services.
A major highlight of #ukgc26 for me was having a lovely chat with Sebastian Moore. It's very unusual to find people working in #govdesign, especially at the Treasury, who are care-leavers.
Read this post about him, you'll enjoy it
www.northumbria.ac.uk/about-us/new...
Read this post about him, you'll enjoy it
www.northumbria.ac.uk/about-us/new...
From care leaver to government AI leader: Northumbria graduate's extraordinary journey
Sebastian Moore at Northumbria University's city campus.
www.northumbria.ac.uk
January 28, 2026 at 6:07 PM
A major highlight of #ukgc26 for me was having a lovely chat with Sebastian Moore. It's very unusual to find people working in #govdesign, especially at the Treasury, who are care-leavers.
Read this post about him, you'll enjoy it
www.northumbria.ac.uk/about-us/new...
Read this post about him, you'll enjoy it
www.northumbria.ac.uk/about-us/new...
Today’s episode of #FixTheForms is a long-running one: @radiobeartime.com continues to battle with the Capita-outsourced civil service pensions website.
Note the fine detail of “Your reference number is NOT FOUND”
Pro tip: do usability testing and then make improvements based on what you learn
Note the fine detail of “Your reference number is NOT FOUND”
Pro tip: do usability testing and then make improvements based on what you learn
If @darrenpjones.bsky.social really wants to transform the Civil Service he might want to start by getting Capita to fix their non-working pensions website which I have been trying to register with for over 2 months without any success
January 28, 2026 at 12:17 PM
Today’s episode of #FixTheForms is a long-running one: @radiobeartime.com continues to battle with the Capita-outsourced civil service pensions website.
Note the fine detail of “Your reference number is NOT FOUND”
Pro tip: do usability testing and then make improvements based on what you learn
Note the fine detail of “Your reference number is NOT FOUND”
Pro tip: do usability testing and then make improvements based on what you learn
Reposted by Caroline Jarrett
We used to sell loads of jigsaw puzzles, but now hardly any, which is odd because they’re lovely things and make brilliant gifts 🧩✨
➡️ foxlanebooks.co.uk/jigsaws
➡️ foxlanebooks.co.uk/jigsaws
January 27, 2026 at 6:55 PM
We used to sell loads of jigsaw puzzles, but now hardly any, which is odd because they’re lovely things and make brilliant gifts 🧩✨
➡️ foxlanebooks.co.uk/jigsaws
➡️ foxlanebooks.co.uk/jigsaws