Joyce Seitzinger
@catspyjamas.bsky.social
experience designer - innovation manager - product manager - livable cities - dutch in Australia (currently Director Digital Innovation)
Reposted by Joyce Seitzinger
also this happened a few hours ago.
if my people are going to insist on using chatbots to do their job i unfortunately can't stop them, but i will shame them for trusting the bot output and not bothering to check if it's even slightly accurate.
if my people are going to insist on using chatbots to do their job i unfortunately can't stop them, but i will shame them for trusting the bot output and not bothering to check if it's even slightly accurate.
more fun with that chatgpt translation: turns out the bot invented a table entry in translation. that my coworkers added to our database and went ahead and published. i just discovered this now while doing human translation.
i'd be so embarrased if i'd been involved in letting this happen.
i'd be so embarrased if i'd been involved in letting this happen.
November 24, 2025 at 7:31 PM
also this happened a few hours ago.
if my people are going to insist on using chatbots to do their job i unfortunately can't stop them, but i will shame them for trusting the bot output and not bothering to check if it's even slightly accurate.
if my people are going to insist on using chatbots to do their job i unfortunately can't stop them, but i will shame them for trusting the bot output and not bothering to check if it's even slightly accurate.
Reposted by Joyce Seitzinger
I’m writing something about AI and collecting the worst examples of workslop — and AI slop, in general. If you have any particularly appalling and / or hilarious suggestions, send ‘em to me!
November 24, 2025 at 7:00 PM
I’m writing something about AI and collecting the worst examples of workslop — and AI slop, in general. If you have any particularly appalling and / or hilarious suggestions, send ‘em to me!
Reposted by Joyce Seitzinger
Due to the holiday, this week's Apple shows, Pluribus included, will drop two days earlier than usual.
("Wednesday" technically means "9 p.m. Eastern on Tuesday." I have no idea why Apple sticks to this fiction regarding when episodes are released.)
("Wednesday" technically means "9 p.m. Eastern on Tuesday." I have no idea why Apple sticks to this fiction regarding when episodes are released.)
November 24, 2025 at 7:16 PM
Due to the holiday, this week's Apple shows, Pluribus included, will drop two days earlier than usual.
("Wednesday" technically means "9 p.m. Eastern on Tuesday." I have no idea why Apple sticks to this fiction regarding when episodes are released.)
("Wednesday" technically means "9 p.m. Eastern on Tuesday." I have no idea why Apple sticks to this fiction regarding when episodes are released.)
Reposted by Joyce Seitzinger
We are told: the product now has Gemini. We added Rufus. You can talk to Bixby. We've integrated Alice. Chat with Poob. Log on to Poob right now. Poob has it for you. Poob has it for you. Poob has it for you.
⸻
We are never told "so what." Even the teams working on these products don't know anymore.
⸻
We are never told "so what." Even the teams working on these products don't know anymore.
When teams don't understand their own product
A usable product starts with the conceptual model, but designers have "optimized" that work out of the profession. It's time to bring it back.
productpicnic.beehiiv.com
November 23, 2025 at 10:00 PM
We are told: the product now has Gemini. We added Rufus. You can talk to Bixby. We've integrated Alice. Chat with Poob. Log on to Poob right now. Poob has it for you. Poob has it for you. Poob has it for you.
⸻
We are never told "so what." Even the teams working on these products don't know anymore.
⸻
We are never told "so what." Even the teams working on these products don't know anymore.
Reposted by Joyce Seitzinger
Strategic UX research can create a powerful flywheel.
Transforming poor experiences into industry-leading innovations.
💬 Learn how employing strategic UX research becomes a desirable flywheel:
https://articles.centercentre.com/defeat-your-feature-factory-by-discovering-strategic-value/
Transforming poor experiences into industry-leading innovations.
💬 Learn how employing strategic UX research becomes a desirable flywheel:
https://articles.centercentre.com/defeat-your-feature-factory-by-discovering-strategic-value/
Defeat Your Feature Factory by Discovering Strategic Value - UX Articles by Center Centre
Far too many of us work at a Feature Factory, and it’s miserable. The worst part is we unintentionally did this to ourselves. The endless pressure on shipping something, regardless of its quality, is demoralizing. So much so that we see our...
articles.centercentre.com
November 24, 2025 at 2:00 AM
Strategic UX research can create a powerful flywheel.
Transforming poor experiences into industry-leading innovations.
💬 Learn how employing strategic UX research becomes a desirable flywheel:
https://articles.centercentre.com/defeat-your-feature-factory-by-discovering-strategic-value/
Transforming poor experiences into industry-leading innovations.
💬 Learn how employing strategic UX research becomes a desirable flywheel:
https://articles.centercentre.com/defeat-your-feature-factory-by-discovering-strategic-value/
Reposted by Joyce Seitzinger
Oh sure, I tell the kids the same thing every day but this guy is some kind of saint for saying it
Don't let AI do your homework, Pope Leo tells US youth reut.rs/48tKTYY
Don't let AI do your homework, Pope Leo tells US youth
Artificial intelligence may be a useful tool for learning, but don't use it for your homework, Pope Leo told about 15,000 U.S. youth during a question-and-answer session on Friday.
reut.rs
November 23, 2025 at 4:04 PM
Oh sure, I tell the kids the same thing every day but this guy is some kind of saint for saying it
Reposted by Joyce Seitzinger
Service co-design practice and research week-notes 134. The one where I finished my #phd round 2 focus groups. Now I’m planning for the interviews. Have a good week ahead everyone and don’t forget to ‘feed the birds’ 😊💎 @ougradsch.bsky.social #design #research #psychology #servicedesign #weeknotes
November 23, 2025 at 7:36 AM
Service co-design practice and research week-notes 134. The one where I finished my #phd round 2 focus groups. Now I’m planning for the interviews. Have a good week ahead everyone and don’t forget to ‘feed the birds’ 😊💎 @ougradsch.bsky.social #design #research #psychology #servicedesign #weeknotes
Reposted by Joyce Seitzinger
“Sell the innovation, not the product.
The best — maybe the only? — real, direct measure of “innovation” is change in human behaviour.”
Slack's founder, Stewart Butterfield, exemplifies delivering fantastic UX.
https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d
The best — maybe the only? — real, direct measure of “innovation” is change in human behaviour.”
Slack's founder, Stewart Butterfield, exemplifies delivering fantastic UX.
https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d
We Don’t Sell Saddles Here
The memo below was sent to the team at Tiny Speck, the makers of Slack, on July 31st, 2013. It had been a little under seven months since…
medium.com
November 22, 2025 at 11:30 AM
“Sell the innovation, not the product.
The best — maybe the only? — real, direct measure of “innovation” is change in human behaviour.”
Slack's founder, Stewart Butterfield, exemplifies delivering fantastic UX.
https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d
The best — maybe the only? — real, direct measure of “innovation” is change in human behaviour.”
Slack's founder, Stewart Butterfield, exemplifies delivering fantastic UX.
https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d
Reposted by Joyce Seitzinger
Nice short read: highlights the importance of thinking about audiences (senior leaders and stakeholders) when presenting the outputs of mapping work #servicedesign
medium.com/@katie.dicke...
medium.com/@katie.dicke...
How we can map services better
For service designers, maps are the things that we can point to and say, “Look, I contributed this to the project.” But here’s the thing…
medium.com
November 22, 2025 at 11:59 AM
Nice short read: highlights the importance of thinking about audiences (senior leaders and stakeholders) when presenting the outputs of mapping work #servicedesign
medium.com/@katie.dicke...
medium.com/@katie.dicke...
Reposted by Joyce Seitzinger
@producttalk.bsky.social sits down with product teams building AI products:
1️⃣ They start with real customer problems
2️⃣ They build evaluation into the process from the start, even if it's just spreadsheets
3️⃣ Domain expertise shapes what AI can do
buff.ly/mV6djat
1️⃣ They start with real customer problems
2️⃣ They build evaluation into the process from the start, even if it's just spreadsheets
3️⃣ Domain expertise shapes what AI can do
buff.ly/mV6djat
Lessons from 9 AI Product Teams: Emerging Themes from Just Now Possible
Audio Version ($) Stack Overflow built four versions of their AI-powered search, then killed it. Arize's team started building when "agent frameworks" didn't even exist. eSpark's former teachers are…
www.producttalk.org
November 22, 2025 at 1:56 PM
@producttalk.bsky.social sits down with product teams building AI products:
1️⃣ They start with real customer problems
2️⃣ They build evaluation into the process from the start, even if it's just spreadsheets
3️⃣ Domain expertise shapes what AI can do
buff.ly/mV6djat
1️⃣ They start with real customer problems
2️⃣ They build evaluation into the process from the start, even if it's just spreadsheets
3️⃣ Domain expertise shapes what AI can do
buff.ly/mV6djat
Reposted by Joyce Seitzinger
Government digital product organizations that master strategic positioning across competing constituencies don’t just survive budget cuts and reorganizations—they become essential strategic assets that transform how government serves its citizens.
open.substack.com/pub/theedpro...
open.substack.com/pub/theedpro...
The Strategic Trap: Why Government Digital Product Organizations Fail Despite Perfect Agile Execution
Government digital product organizations that master strategic positioning across competing constituencies don’t just survive budget cuts and reorganizations—they become essential strategic assets.
open.substack.com
November 20, 2025 at 6:24 PM
Government digital product organizations that master strategic positioning across competing constituencies don’t just survive budget cuts and reorganizations—they become essential strategic assets that transform how government serves its citizens.
open.substack.com/pub/theedpro...
open.substack.com/pub/theedpro...
Reposted by Joyce Seitzinger
I’ve been scribbling notes while I’m listening. This truth has stuck with me all day today: “We all need technology that at least supports us to take care of ourselves"
November 20, 2025 at 7:52 PM
I’ve been scribbling notes while I’m listening. This truth has stuck with me all day today: “We all need technology that at least supports us to take care of ourselves"
Reposted by Joyce Seitzinger
I’ve been listening to @naomialderman.bsky.social’s new book this week - about living through an information crisis. It asks lots of important questions, which I’ve found really thought provoking #books
www.penguin.co.uk/books/469677...
www.penguin.co.uk/books/469677...
Don’t Burn Anyone at the Stake Today
What’s the most useful thing you could know about your own life?
In this era-defining book, developed from her groundbreaking Radio 4 essay series, Naomi Alderman turns her boundless curiosity and in...
www.penguin.co.uk
November 20, 2025 at 7:06 PM
I’ve been listening to @naomialderman.bsky.social’s new book this week - about living through an information crisis. It asks lots of important questions, which I’ve found really thought provoking #books
www.penguin.co.uk/books/469677...
www.penguin.co.uk/books/469677...
www.theguardian.com/australia-ne...
This makes sense. We have lots of room with lots of sun in Australia. But nationalise it (fully or partly) w profits to a sovereign fund for healthcare, climate change preparation, education and pensions. Which we should have done with gas. @albomp.bsky.social
This makes sense. We have lots of room with lots of sun in Australia. But nationalise it (fully or partly) w profits to a sovereign fund for healthcare, climate change preparation, education and pensions. Which we should have done with gas. @albomp.bsky.social
‘Gobsmacking’ solar farm that could power AI data centres ‘possibly unparalleled’ in Australia or world
SunCable says massive energy project proposed in NT could position Australia as global leader, but critics are concerned about scale
www.theguardian.com
November 20, 2025 at 8:13 PM
www.theguardian.com/australia-ne...
This makes sense. We have lots of room with lots of sun in Australia. But nationalise it (fully or partly) w profits to a sovereign fund for healthcare, climate change preparation, education and pensions. Which we should have done with gas. @albomp.bsky.social
This makes sense. We have lots of room with lots of sun in Australia. But nationalise it (fully or partly) w profits to a sovereign fund for healthcare, climate change preparation, education and pensions. Which we should have done with gas. @albomp.bsky.social
news.stanford.edu/stories/2025... “AI-based tools employers may use to review resumes may give older men an advantage while putting older women and younger job seekers at a disadvantage”
Researchers uncover AI bias against older working women
AI is perpetuating inaccurate gender and age stereotypes, influencing everything from hiring practices to workplace perceptions.
news.stanford.edu
November 19, 2025 at 9:01 PM
news.stanford.edu/stories/2025... “AI-based tools employers may use to review resumes may give older men an advantage while putting older women and younger job seekers at a disadvantage”
Reposted by Joyce Seitzinger
We're at the next stag of the authors' lawsuit against Anthropic.
Check the link below to see which of your books they raided and then click through to file a claim.
Four of mine were in there.
Check the link below to see which of your books they raided and then click through to file a claim.
Four of mine were in there.
November 18, 2025 at 7:54 PM
We're at the next stag of the authors' lawsuit against Anthropic.
Check the link below to see which of your books they raided and then click through to file a claim.
Four of mine were in there.
Check the link below to see which of your books they raided and then click through to file a claim.
Four of mine were in there.
Reposted by Joyce Seitzinger
There are three types of people in the world: those who are numerate and those who are not.
November 17, 2025 at 11:17 AM
There are three types of people in the world: those who are numerate and those who are not.
What perfect album came out the year you turned 16?
November 17, 2025 at 7:08 AM
What perfect album came out the year you turned 16?
Reposted by Joyce Seitzinger
Creating a long-term design vision can seem daunting, but breaking it into smaller parts called 'visionettes' makes it manageable. Some teams have successfully used this approach:
https://articles.centercentre.com/building-an-experience-vision-from-a-journey-map/
https://articles.centercentre.com/building-an-experience-vision-from-a-journey-map/
Building an Experience Vision From a Journey Map - UX Articles by Center Centre
The task of coming up with a long-term vision of your design can be a daunting one. It’s a lot of responsibility to imagine what an ideal experience can be, then render a possible design to achieve that experience. However, there’s a way to...
articles.centercentre.com
November 10, 2025 at 2:00 AM
Creating a long-term design vision can seem daunting, but breaking it into smaller parts called 'visionettes' makes it manageable. Some teams have successfully used this approach:
https://articles.centercentre.com/building-an-experience-vision-from-a-journey-map/
https://articles.centercentre.com/building-an-experience-vision-from-a-journey-map/
Reposted by Joyce Seitzinger
Scenarios often dismissed as "edge cases" encompass life changes (such as name changes or death), complex user behaviors (like multiple or shared accounts), malicious actors, and technical challenges (incl. slow connections, data exports, and collaboration issues).
www.nngroup.com/articles/edg...
www.nngroup.com/articles/edg...
The Edge Cases that Break Hearts (And Products)
Edge cases aren't rare; they're real life. Design for messy situations like name changes, shared accounts, and bad actors from day one.
www.nngroup.com
November 10, 2025 at 5:29 PM
Scenarios often dismissed as "edge cases" encompass life changes (such as name changes or death), complex user behaviors (like multiple or shared accounts), malicious actors, and technical challenges (incl. slow connections, data exports, and collaboration issues).
www.nngroup.com/articles/edg...
www.nngroup.com/articles/edg...
Pluribus is excellent. Don’t miss it.
November 10, 2025 at 1:12 AM
Pluribus is excellent. Don’t miss it.
Reposted by Joyce Seitzinger
Vanity metrics may boost ego but don’t improve work or decision-making. They focus on appearance over meaningful data, often due to poor KPI selection or storytelling. Sometimes, they're the only available metrics. John Cutler highlights common issues here:
https://amplitude.com/blog/vanity-metrics
https://amplitude.com/blog/vanity-metrics
What Are Vanity Metrics and How to Stop Using Them - John Cutler | Amplitude
Learn about vanity metrics. What are vanity metrics? How do you identify them? And how do you replace them with better KPIs?
amplitude.com
November 8, 2025 at 11:30 AM
Vanity metrics may boost ego but don’t improve work or decision-making. They focus on appearance over meaningful data, often due to poor KPI selection or storytelling. Sometimes, they're the only available metrics. John Cutler highlights common issues here:
https://amplitude.com/blog/vanity-metrics
https://amplitude.com/blog/vanity-metrics
Reposted by Joyce Seitzinger
As Elon Musk wins trillion dollar payday. The greed is biblical.
One analytical model shows that, as of November 5th, the dismantling of U.S.A.I.D. has already caused the deaths of 600,000 people, two-thirds of them children. https://newyorkermag.visitlink.me/jUzNSc
The Shutdown of U.S.A.I.D. Has Already Killed Hundreds of Thousands
The short documentary “Rovina’s Choice” tells the story of what goes when aid goes.
newyorkermag.visitlink.me
November 7, 2025 at 12:42 PM
As Elon Musk wins trillion dollar payday. The greed is biblical.
Reposted by Joyce Seitzinger
Everywhere I look: modernization, AI, transformation, automation.
All urgent. And all landing at once.
My latest article looks at how product managers can translate that swirl into progress through
• architecture alignment,
• incremental automation,
• platform maturity.
All urgent. And all landing at once.
My latest article looks at how product managers can translate that swirl into progress through
• architecture alignment,
• incremental automation,
• platform maturity.
From Swirl to Steps: Turning Big Themes into Progress
When every strategy says “modernize” or “AI" your edge is turning the swirl into steady, visible wins.
buff.ly
November 5, 2025 at 2:05 PM
Everywhere I look: modernization, AI, transformation, automation.
All urgent. And all landing at once.
My latest article looks at how product managers can translate that swirl into progress through
• architecture alignment,
• incremental automation,
• platform maturity.
All urgent. And all landing at once.
My latest article looks at how product managers can translate that swirl into progress through
• architecture alignment,
• incremental automation,
• platform maturity.
Reposted by Joyce Seitzinger
