Alice Goldman
@alicegoldman.bsky.social
Government digital, public policy design and a one-woman crusade to stop AI engines being given female names
Cheaper by the 24
Implement a 100% tariff and ruin a movie
Nineteen Weeks
Nineteen Weeks
May 5, 2025 at 1:39 PM
Cheaper by the 24
Reposted by Alice Goldman
Check out the full piece here:
Are you an Accidental Design Saboteur? (According to the CIA)
👉 medium.com/the-design-c...
Are you an Accidental Design Saboteur? (According to the CIA)
👉 medium.com/the-design-c...
Are You an Accidental Design Saboteur? (According to the CIA)
As a design leadership coach, I work with a lot of incredibly thoughtful designers. They care deeply about their craft. They want to…
medium.com
April 14, 2025 at 2:51 PM
Check out the full piece here:
Are you an Accidental Design Saboteur? (According to the CIA)
👉 medium.com/the-design-c...
Are you an Accidental Design Saboteur? (According to the CIA)
👉 medium.com/the-design-c...
Reposted by Alice Goldman
My latest piece explores the practical applications and genuine risks of AI in trauma support. Because ultimately, the measure of trauma-informed services isn't who or what provides them. It's whether they help survivors recover.
#AIEthics #TraumaInformedDesign #DigitalTransformation #VictimSupport
#AIEthics #TraumaInformedDesign #DigitalTransformation #VictimSupport
AI therapy chatbots: what they mean for trauma-informed services
Why the Dartmouth “Therabot” trial should make us rethink how we support victims of sexual assault, domestic abuse and other trauma
medium.com
April 6, 2025 at 3:24 PM
My latest piece explores the practical applications and genuine risks of AI in trauma support. Because ultimately, the measure of trauma-informed services isn't who or what provides them. It's whether they help survivors recover.
#AIEthics #TraumaInformedDesign #DigitalTransformation #VictimSupport
#AIEthics #TraumaInformedDesign #DigitalTransformation #VictimSupport
Reposted by Alice Goldman
A special edition of my newsletter focused on the Cabinet Office Test, Learn and Grow team vacancies (and principles).
@karakane-kk.bsky.social
newsletter.digitalbydefault.jobs/internet-of-...
@karakane-kk.bsky.social
newsletter.digitalbydefault.jobs/internet-of-...
Internet of Public Service Jobs - Test/Learn/Grow
This is a special edition supporting the Cabinet Office's Test, Learn and Grow team with their recruitment campaign. I have nothing to do with the team in any capacity and nobody asked me to do it but...
newsletter.digitalbydefault.jobs
March 31, 2025 at 4:43 PM
A special edition of my newsletter focused on the Cabinet Office Test, Learn and Grow team vacancies (and principles).
@karakane-kk.bsky.social
newsletter.digitalbydefault.jobs/internet-of-...
@karakane-kk.bsky.social
newsletter.digitalbydefault.jobs/internet-of-...
Reposted by Alice Goldman
GDS is hiring a senior content designer to work on the Service Standard and Service Manual.
£56,070 - £70,219
Deadline end of Wednesday.
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#govdesign
£56,070 - £70,219
Deadline end of Wednesday.
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#govdesign
March 27, 2025 at 8:31 PM
GDS is hiring a senior content designer to work on the Service Standard and Service Manual.
£56,070 - £70,219
Deadline end of Wednesday.
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#govdesign
£56,070 - £70,219
Deadline end of Wednesday.
www.civilservicejobs.service.gov.uk/csr/jobs.cgi...
#govdesign
Reposted by Alice Goldman
Anyone pledging that government digital services should be as good as the private sector should know that I've spent less than 5 mins successfully ordering a new driving licence and so far about 15 trying and failing to update my travel insurance policy
February 7, 2025 at 5:16 PM
Anyone pledging that government digital services should be as good as the private sector should know that I've spent less than 5 mins successfully ordering a new driving licence and so far about 15 trying and failing to update my travel insurance policy
Loads of food for thought in this article about political 'delivery' and political narrative, including the chronically under-discussed issue of whether people feel basically happy
democracyjournal.org/arguments/th...
democracyjournal.org/arguments/th...
The Death of “Deliverism”
Economic policy success isn't enough. We need a more holistic approach to addressing people’s fears and anxieties.
democracyjournal.org
February 12, 2025 at 6:16 PM
Loads of food for thought in this article about political 'delivery' and political narrative, including the chronically under-discussed issue of whether people feel basically happy
democracyjournal.org/arguments/th...
democracyjournal.org/arguments/th...
Reposted by Alice Goldman
My thoughts from yesterday's hoo ha at the AI Action Summit for @lsepoliticsblog.bsky.social (Very happy for this to be mistaken as a slightly misty-eyed application for French citizenship) blogs.lse.ac.uk/politicsandp...
Winners and Losers at the AI Action Summit – who does the UK stand with?
The vision of the Paris AI Action Summit is for an inclusive and sustainable AI. But the current AI champions based in the USA are pushing towards an acceleration of their global dominance. Rachel …
blogs.lse.ac.uk
February 11, 2025 at 10:38 AM
My thoughts from yesterday's hoo ha at the AI Action Summit for @lsepoliticsblog.bsky.social (Very happy for this to be mistaken as a slightly misty-eyed application for French citizenship) blogs.lse.ac.uk/politicsandp...
Reposted by Alice Goldman
🤔 The 🇩🇰 government asked us: how can democratic control over tech giants be strengthened?
We - the government's expert group on tech giants - outline 7️⃣ principles and a set of guidelines for tackling economic, democratic, and security vulnerabilities:
We - the government's expert group on tech giants - outline 7️⃣ principles and a set of guidelines for tackling economic, democratic, and security vulnerabilities:
www.english.digmin.dk
January 29, 2025 at 7:27 PM
🤔 The 🇩🇰 government asked us: how can democratic control over tech giants be strengthened?
We - the government's expert group on tech giants - outline 7️⃣ principles and a set of guidelines for tackling economic, democratic, and security vulnerabilities:
We - the government's expert group on tech giants - outline 7️⃣ principles and a set of guidelines for tackling economic, democratic, and security vulnerabilities:
Reposted by Alice Goldman
At GDS for launch of the digital government blueprint. Will try and live post on this thread 🧵
January 21, 2025 at 2:03 PM
At GDS for launch of the digital government blueprint. Will try and live post on this thread 🧵
Reposted by Alice Goldman
December 10, 2024 at 1:44 PM
Reposted by Alice Goldman
Went to the speech this morning. A few thoughts. TL;DR - I thought it was really good, but of course lots of tricky challenges to work through. 🧵
I know people will be irked by the word ‘start-up’ here but I do think this is a meaningful step in the right direction. The basic principles they’re gesturing to must be right. 1/n
Government to set out £100m plan to make state 'like a start-up'
As well as urging a
www.bbc.co.uk
December 9, 2024 at 11:57 AM
Went to the speech this morning. A few thoughts. TL;DR - I thought it was really good, but of course lots of tricky challenges to work through. 🧵
Reposted by Alice Goldman
Made this starter pack of #OneTeamGov people, working together to radically reform the public sector through practical action.
go.bsky.app/32t35D4
Who else is here making public service better?
go.bsky.app/32t35D4
Who else is here making public service better?
December 7, 2024 at 9:13 AM
Made this starter pack of #OneTeamGov people, working together to radically reform the public sector through practical action.
go.bsky.app/32t35D4
Who else is here making public service better?
go.bsky.app/32t35D4
Who else is here making public service better?
Reposted by Alice Goldman
🚨I’m hiring! Help me spread the news!
Have you ever slipped your driver’s licence into your phone case and thought, ‘there must be a better way?’ Lost your passport on a night out?
Do topics like AI deepfakes, biometrics, wallets, age verification and inclusion interest you?
Have you ever slipped your driver’s licence into your phone case and thought, ‘there must be a better way?’ Lost your passport on a night out?
Do topics like AI deepfakes, biometrics, wallets, age verification and inclusion interest you?
December 6, 2024 at 6:38 PM
🚨I’m hiring! Help me spread the news!
Have you ever slipped your driver’s licence into your phone case and thought, ‘there must be a better way?’ Lost your passport on a night out?
Do topics like AI deepfakes, biometrics, wallets, age verification and inclusion interest you?
Have you ever slipped your driver’s licence into your phone case and thought, ‘there must be a better way?’ Lost your passport on a night out?
Do topics like AI deepfakes, biometrics, wallets, age verification and inclusion interest you?
Reposted by Alice Goldman
👏 A huge Thank You to local government workers on @unison.org.uk #ChampionsDay!
👏 Over a million workers, delivering 800 services in every community.
👏 They are the best of public service and rooted in the communities they serve.
Nominate ⏩ unsn.uk/champions
👏 Over a million workers, delivering 800 services in every community.
👏 They are the best of public service and rooted in the communities they serve.
Nominate ⏩ unsn.uk/champions
December 5, 2024 at 12:05 PM
👏 A huge Thank You to local government workers on @unison.org.uk #ChampionsDay!
👏 Over a million workers, delivering 800 services in every community.
👏 They are the best of public service and rooted in the communities they serve.
Nominate ⏩ unsn.uk/champions
👏 Over a million workers, delivering 800 services in every community.
👏 They are the best of public service and rooted in the communities they serve.
Nominate ⏩ unsn.uk/champions
📢 Opinions please! What do we call it in #servicedesign when we create services that solve a whole problem for users? The action of taking what's been set up separately and collecting it all into a new service that doesn't finish by sending you elsewhere. I dislike "integrated", so corporate!
November 27, 2024 at 1:29 PM
📢 Opinions please! What do we call it in #servicedesign when we create services that solve a whole problem for users? The action of taking what's been set up separately and collecting it all into a new service that doesn't finish by sending you elsewhere. I dislike "integrated", so corporate!
Reposted by Alice Goldman
We need more digital leaders in local government starting their new jobs in this kind of way: luton.localgov.blog/2024/11/22/a...
Atika’s update #1
Hi, I’m Atika and I have just started at Luton Council as the Director of Digital, Data and Technology. Being local to Luton, it’s a role I am passionately ambitious about. As it’s my first week I wan...
luton.localgov.blog
November 22, 2024 at 1:08 PM
We need more digital leaders in local government starting their new jobs in this kind of way: luton.localgov.blog/2024/11/22/a...
Reposted by Alice Goldman
Those are indeed gaps. So this sounds good.
We're expanding the Service Manual on GOV.UK to all user groups + all service transformation topics.
It needs to be broader to be effective. And gaps to fill include leadership, sustainability, continuous improvement when live...
Help keep it up to date: www.gov.uk/service-manu...
#govdigital
It needs to be broader to be effective. And gaps to fill include leadership, sustainability, continuous improvement when live...
Help keep it up to date: www.gov.uk/service-manu...
#govdigital
Propose a change to the Service Manual - Service Manual - GOV.UK
GOV.UK
How to suggest an addition or improvement to the Service Manual.
www.gov.uk
November 20, 2024 at 7:42 AM
Those are indeed gaps. So this sounds good.
Reposted by Alice Goldman
What a chart.
www.economist.com/interactive/...
www.economist.com/interactive/...
November 15, 2024 at 12:37 PM
What a chart.
www.economist.com/interactive/...
www.economist.com/interactive/...
Possibly one for the wall of motivational postits
November 13, 2024 at 5:11 PM
Possibly one for the wall of motivational postits
Reposted by Alice Goldman
These are fun but also useful: 10 strong suggestions for surviving the age of misinformation experimentalliving.substack.com/p/ten-strong...
Ten Strong Suggestions for Surviving the Age of Misinformation
My original title for this post was….
experimentalliving.substack.com
November 9, 2024 at 10:55 PM
These are fun but also useful: 10 strong suggestions for surviving the age of misinformation experimentalliving.substack.com/p/ten-strong...
Reposted by Alice Goldman
As OpenAI and Meta introduce LLM-driven searchbots, I'd like to once again remind people that neither LLMs nor chatbots are good technology for information access.
A thread, with links:
>>
A thread, with links:
>>
November 4, 2024 at 3:12 AM
As OpenAI and Meta introduce LLM-driven searchbots, I'd like to once again remind people that neither LLMs nor chatbots are good technology for information access.
A thread, with links:
>>
A thread, with links:
>>
App updates have to be one of the strangest concepts. Imagine if your street layout, car controls or kitchen organisation updated itself every week or so. Chaos and danger.
October 25, 2024 at 6:18 PM
App updates have to be one of the strangest concepts. Imagine if your street layout, car controls or kitchen organisation updated itself every week or so. Chaos and danger.
The best new technologies have bonus extra uses their creators didn't anticipate but eventually you can't live without. For me, it's the laptop-tray
October 23, 2024 at 1:03 PM
The best new technologies have bonus extra uses their creators didn't anticipate but eventually you can't live without. For me, it's the laptop-tray
Reposted by Alice Goldman
I missed that last month the OECD adopted a new Recommendation on Human-Centred Public Administrative Services
OECD Legal Instruments
legalinstruments.oecd.org
October 22, 2024 at 8:15 AM
I missed that last month the OECD adopted a new Recommendation on Human-Centred Public Administrative Services