Housing Sector
@housingsector.bsky.social
“Championing collaboration between residents and housing providers | Advocating for fairness, transparency, and sustainable solutions in the UK housing sector | Building bridges for better communities.”
Over £41m in taxpayers’ money has been paid to a single housing association over the last three years.
That raises a simple question: what safeguarding exists once public money leaves the public purse?
www.housingsector.co.uk/blog/the-taxpayers-burden
#HousingBenefit #PublicMoney #Accountability
That raises a simple question: what safeguarding exists once public money leaves the public purse?
www.housingsector.co.uk/blog/the-taxpayers-burden
#HousingBenefit #PublicMoney #Accountability
The Taxpayers Burden — Housing Sector
An investigation into how millions of pounds in taxpayers’ money are paid to housing associations through Housing Benefit, with little evidence that councils are scrutinising or challenging the servic...
www.housingsector.co.uk
February 5, 2026 at 7:14 AM
Over £41m in taxpayers’ money has been paid to a single housing association over the last three years.
That raises a simple question: what safeguarding exists once public money leaves the public purse?
www.housingsector.co.uk/blog/the-taxpayers-burden
#HousingBenefit #PublicMoney #Accountability
That raises a simple question: what safeguarding exists once public money leaves the public purse?
www.housingsector.co.uk/blog/the-taxpayers-burden
#HousingBenefit #PublicMoney #Accountability
Service charges. Power. Accountability.
I’m joined by Hannah Howard-Jones MRICS to talk how housing really works, why residents are pushing back, and what’s broken in the system.
www.youtube.com/watch?v=VJqD...
#HousingSector #ServiceCharges
I’m joined by Hannah Howard-Jones MRICS to talk how housing really works, why residents are pushing back, and what’s broken in the system.
www.youtube.com/watch?v=VJqD...
#HousingSector #ServiceCharges
Housing Sector Podcast #63 – An Honest Conversation About Power, Cost, and Accountability
YouTube video by Housing Sector
www.youtube.com
February 4, 2026 at 6:50 AM
Service charges. Power. Accountability.
I’m joined by Hannah Howard-Jones MRICS to talk how housing really works, why residents are pushing back, and what’s broken in the system.
www.youtube.com/watch?v=VJqD...
#HousingSector #ServiceCharges
I’m joined by Hannah Howard-Jones MRICS to talk how housing really works, why residents are pushing back, and what’s broken in the system.
www.youtube.com/watch?v=VJqD...
#HousingSector #ServiceCharges
Reposted by Housing Sector
Scotland extended the Freedom of Information Act to RSLs. @matthewpennycookmp.bsky.social, in opposition, called for this for the rest of us, but in power is enacting the weak and narrow STAIRs. Why don’t we deserve what Scotland has? I write about this in @insidehousing.bsky.social
Tenants and residents deserve freedom of information
Social landlords should be subject to the same transparency standards as local authorities, says Coniston House Tenants and Residents Association’s Martin Donkin
www.insidehousing.co.uk
February 2, 2026 at 7:34 AM
Scotland extended the Freedom of Information Act to RSLs. @matthewpennycookmp.bsky.social, in opposition, called for this for the rest of us, but in power is enacting the weak and narrow STAIRs. Why don’t we deserve what Scotland has? I write about this in @insidehousing.bsky.social
Coming up on this week’s Housing Sector Podcast: an honest conversation about service charges, accountability, and Social Tenant Access to Information Requests.
youtube.com/shorts/jh2w2...
#HousingSectorPodcast #ServiceCharges
#HousingAccountability #SocialHousing
youtube.com/shorts/jh2w2...
#HousingSectorPodcast #ServiceCharges
#HousingAccountability #SocialHousing
Housing Sector Podcast Preview #63
YouTube video by Housing Sector
youtube.com
February 2, 2026 at 7:02 AM
Coming up on this week’s Housing Sector Podcast: an honest conversation about service charges, accountability, and Social Tenant Access to Information Requests.
youtube.com/shorts/jh2w2...
#HousingSectorPodcast #ServiceCharges
#HousingAccountability #SocialHousing
youtube.com/shorts/jh2w2...
#HousingSectorPodcast #ServiceCharges
#HousingAccountability #SocialHousing
The Teflon Cooke - Housing mergers are sold as stability, scale, and resilience. For residents, they often deliver something very different.
www.greensquareaccordresidents.co.uk/the-teflon-c...
#GreenSquareAccord #RuthCooke
www.greensquareaccordresidents.co.uk/the-teflon-c...
#GreenSquareAccord #RuthCooke
The Teflon Cooke — GreenSquareAccord Residents
www.greensquareaccordresidents.co.uk
January 31, 2026 at 2:12 PM
The Teflon Cooke - Housing mergers are sold as stability, scale, and resilience. For residents, they often deliver something very different.
www.greensquareaccordresidents.co.uk/the-teflon-c...
#GreenSquareAccord #RuthCooke
www.greensquareaccordresidents.co.uk/the-teflon-c...
#GreenSquareAccord #RuthCooke
Housing mergers are sold as stability. From the inside, they often deliver the opposite. When they fail, residents live with the consequences. Leadership rarely does.
Why? Because failure is judged by finance, not people — and scale makes it survivable.
www.housingsector.co.uk/blog/trouble...
Why? Because failure is judged by finance, not people — and scale makes it survivable.
www.housingsector.co.uk/blog/trouble...
Troubled Mergers & Why They Should Trouble Us All — Housing Sector
A detailed, evidence-led investigation into GreenSquareAccord under the leadership of Ruth Cooke following the 2021 merger, examining regulatory intervention, safety failures, Housing Ombudsman findin...
www.housingsector.co.uk
January 26, 2026 at 6:50 AM
Housing mergers are sold as stability. From the inside, they often deliver the opposite. When they fail, residents live with the consequences. Leadership rarely does.
Why? Because failure is judged by finance, not people — and scale makes it survivable.
www.housingsector.co.uk/blog/trouble...
Why? Because failure is judged by finance, not people — and scale makes it survivable.
www.housingsector.co.uk/blog/trouble...
Reposted by Housing Sector
"Wiltshire Council has criticised housing associations over living conditions in their properties.
...
It comes after reports of poor maintenance, excessive charges and residents being removed from properties for sale on open markets."
Green Square Accord.
bbc.co.uk/news/articles/…
...
It comes after reports of poor maintenance, excessive charges and residents being removed from properties for sale on open markets."
Green Square Accord.
bbc.co.uk/news/articles/…
Wiltshire Council slams housing providers for poor standards
Wiltshire Council is demanding better standards from housing associations.
www.bbc.co.uk
January 28, 2025 at 9:22 AM
"Wiltshire Council has criticised housing associations over living conditions in their properties.
...
It comes after reports of poor maintenance, excessive charges and residents being removed from properties for sale on open markets."
Green Square Accord.
bbc.co.uk/news/articles/…
...
It comes after reports of poor maintenance, excessive charges and residents being removed from properties for sale on open markets."
Green Square Accord.
bbc.co.uk/news/articles/…
Did Guildford Borough Council fit what leaseholders were promised?
Serious questions about window specifications, procurement, and whether residents were charged for standards they didn’t receive — and the real human impact when works went wrong.
youtu.be/N_6vlWX2otg
#HousingSector
Serious questions about window specifications, procurement, and whether residents were charged for standards they didn’t receive — and the real human impact when works went wrong.
youtu.be/N_6vlWX2otg
#HousingSector
Housing Sector - Did Guildford Borough Council Fit What Leaseholders Were Promised?
YouTube video by Housing Sector
youtu.be
January 17, 2026 at 7:29 AM
Did Guildford Borough Council fit what leaseholders were promised?
Serious questions about window specifications, procurement, and whether residents were charged for standards they didn’t receive — and the real human impact when works went wrong.
youtu.be/N_6vlWX2otg
#HousingSector
Serious questions about window specifications, procurement, and whether residents were charged for standards they didn’t receive — and the real human impact when works went wrong.
youtu.be/N_6vlWX2otg
#HousingSector
A routine window replacement went wrong.
Work stopped after asbestos checks hadn’t been done — after a window was already removed.
Questions over authorisation, safety, and accountability.
Watch now: www.youtube.com/watch?v=VPZG...
#HousingSector #HousingSectorPodcast #LocalGovernment #Guildford
Work stopped after asbestos checks hadn’t been done — after a window was already removed.
Questions over authorisation, safety, and accountability.
Watch now: www.youtube.com/watch?v=VPZG...
#HousingSector #HousingSectorPodcast #LocalGovernment #Guildford
Housing Sector Podcast #62 Window Replacement & Safety Concerns - Guildford Borough Council
YouTube video by Housing Sector
www.youtube.com
January 14, 2026 at 6:59 AM
A routine window replacement went wrong.
Work stopped after asbestos checks hadn’t been done — after a window was already removed.
Questions over authorisation, safety, and accountability.
Watch now: www.youtube.com/watch?v=VPZG...
#HousingSector #HousingSectorPodcast #LocalGovernment #Guildford
Work stopped after asbestos checks hadn’t been done — after a window was already removed.
Questions over authorisation, safety, and accountability.
Watch now: www.youtube.com/watch?v=VPZG...
#HousingSector #HousingSectorPodcast #LocalGovernment #Guildford
What happens when a window replacement goes wrong?
A leaseholder and a former consultant describe safety concerns linked to Guildford Borough Council.
Full episode Wednesday, 7 a.m.
A leaseholder and a former consultant describe safety concerns linked to Guildford Borough Council.
Full episode Wednesday, 7 a.m.
January 11, 2026 at 2:18 PM
What happens when a window replacement goes wrong?
A leaseholder and a former consultant describe safety concerns linked to Guildford Borough Council.
Full episode Wednesday, 7 a.m.
A leaseholder and a former consultant describe safety concerns linked to Guildford Borough Council.
Full episode Wednesday, 7 a.m.
A small Christmas gift from the Housing Sector 🎄
The Housing Sector Dictionary has grown to almost 500 plain-English housing terms — built by residents and housing professionals to cut through jargon and make the sector easier to understand.
www.housingsector.co.uk/housing-sect...
The Housing Sector Dictionary has grown to almost 500 plain-English housing terms — built by residents and housing professionals to cut through jargon and make the sector easier to understand.
www.housingsector.co.uk/housing-sect...
December 24, 2025 at 6:33 AM
A small Christmas gift from the Housing Sector 🎄
The Housing Sector Dictionary has grown to almost 500 plain-English housing terms — built by residents and housing professionals to cut through jargon and make the sector easier to understand.
www.housingsector.co.uk/housing-sect...
The Housing Sector Dictionary has grown to almost 500 plain-English housing terms — built by residents and housing professionals to cut through jargon and make the sector easier to understand.
www.housingsector.co.uk/housing-sect...
The last blog before Xmas looks at Tenant Satisfaction Measures, Housing Ombudsman findings, and Regulator of Social Housing governance grades are placed side by side — and the picture they paint when they don’t align.
www.housingsector.co.uk/blog/the-gap...
@ebrahimovic9566.bsky.social
www.housingsector.co.uk/blog/the-gap...
@ebrahimovic9566.bsky.social
The Gap Between Governance and Lived Experience — Housing Sector
An evidence-led analysis of social housing data examining the gap between governance ratings and residents’ lived experience, drawing on Housing Ombudsman findings, tenant satisfaction measures, compl...
www.housingsector.co.uk
December 23, 2025 at 3:45 PM
The last blog before Xmas looks at Tenant Satisfaction Measures, Housing Ombudsman findings, and Regulator of Social Housing governance grades are placed side by side — and the picture they paint when they don’t align.
www.housingsector.co.uk/blog/the-gap...
@ebrahimovic9566.bsky.social
www.housingsector.co.uk/blog/the-gap...
@ebrahimovic9566.bsky.social
Reposted by Housing Sector
Thanks for having me back on. It's nice to talk about data, insights and trends as well as seeing these from differing stakeholder perspectives.
Housing Sector Podcast #61 looks at the gap between governance ratings and lived experience in social housing. Using Ombudsman findings and tenant satisfaction data, the episode explores why complaint handling is the sector’s critical fault line.
www.youtube.com/watch?v=XO1a...
www.youtube.com/watch?v=XO1a...
Housing Sector Podcast #61 – The Gap Between Governance and Lived Experience with Ebrahim Goolamally
YouTube video by Housing Sector
www.youtube.com
December 23, 2025 at 7:19 AM
Thanks for having me back on. It's nice to talk about data, insights and trends as well as seeing these from differing stakeholder perspectives.
Housing Sector Podcast #61 looks at the gap between governance ratings and lived experience in social housing. Using Ombudsman findings and tenant satisfaction data, the episode explores why complaint handling is the sector’s critical fault line.
www.youtube.com/watch?v=XO1a...
www.youtube.com/watch?v=XO1a...
Housing Sector Podcast #61 – The Gap Between Governance and Lived Experience with Ebrahim Goolamally
YouTube video by Housing Sector
www.youtube.com
December 22, 2025 at 6:33 AM
Housing Sector Podcast #61 looks at the gap between governance ratings and lived experience in social housing. Using Ombudsman findings and tenant satisfaction data, the episode explores why complaint handling is the sector’s critical fault line.
www.youtube.com/watch?v=XO1a...
www.youtube.com/watch?v=XO1a...
Reposted by Housing Sector
SHAC Article
Our members are calling out landlord intimidation tactics. Here, Ella talks about her landlord, Plus Dane, who couldn't accept that tenants & residents might have legitimate complaints.
Landlords fear organised tenant & resident power. We welcome it.
shaction.org/2025/12/21/b...
Our members are calling out landlord intimidation tactics. Here, Ella talks about her landlord, Plus Dane, who couldn't accept that tenants & residents might have legitimate complaints.
Landlords fear organised tenant & resident power. We welcome it.
shaction.org/2025/12/21/b...
Social Housing Action CampaignBeware the Brainless Inquisition
By Ella Austen It’s a truth universally acknowledged that arrogance and idiocy frequently travel together. “Empty vessels make the most noise” says Shakespeare in Henry V. And while Plus Dane Housi…
shaction.org
December 21, 2025 at 11:23 AM
SHAC Article
Our members are calling out landlord intimidation tactics. Here, Ella talks about her landlord, Plus Dane, who couldn't accept that tenants & residents might have legitimate complaints.
Landlords fear organised tenant & resident power. We welcome it.
shaction.org/2025/12/21/b...
Our members are calling out landlord intimidation tactics. Here, Ella talks about her landlord, Plus Dane, who couldn't accept that tenants & residents might have legitimate complaints.
Landlords fear organised tenant & resident power. We welcome it.
shaction.org/2025/12/21/b...
A Christmas Carol, the GSA Way…
Days before Christmas, families are threatened with eviction for lawfully asking to see service charge evidence under Section 22.
This isn’t about refusing to pay.
It’s about transparency.
Time to end the GSA Way.
www.greensquareaccordresidents.co.uk/sc25
Days before Christmas, families are threatened with eviction for lawfully asking to see service charge evidence under Section 22.
This isn’t about refusing to pay.
It’s about transparency.
Time to end the GSA Way.
www.greensquareaccordresidents.co.uk/sc25
Service Charge 2025 — GreenSquareAccord Residents
www.greensquareaccordresidents.co.uk
December 21, 2025 at 1:36 PM
A Christmas Carol, the GSA Way…
Days before Christmas, families are threatened with eviction for lawfully asking to see service charge evidence under Section 22.
This isn’t about refusing to pay.
It’s about transparency.
Time to end the GSA Way.
www.greensquareaccordresidents.co.uk/sc25
Days before Christmas, families are threatened with eviction for lawfully asking to see service charge evidence under Section 22.
This isn’t about refusing to pay.
It’s about transparency.
Time to end the GSA Way.
www.greensquareaccordresidents.co.uk/sc25
I’ve published a detailed blog by Lindsay Bush, alongside a response from LJHA, examining process, accessibility, and how the system treats residents who persist.
www.housingsector.co.uk/blog/victors-battle-guest-blog-by-lindsay-bush
#HousingSector #SocialHousing #ServiceCharges #HousingSector
www.housingsector.co.uk/blog/victors-battle-guest-blog-by-lindsay-bush
#HousingSector #SocialHousing #ServiceCharges #HousingSector
Victor’s Battle. Guest Blog by Lindsay Bush — Housing Sector
An elderly blind tenant challenges service charges while facing parallel Tribunal and County Court cases. This detailed account examines procedural failures, accessibility barriers, landlord responses...
www.housingsector.co.uk
December 15, 2025 at 6:49 AM
I’ve published a detailed blog by Lindsay Bush, alongside a response from LJHA, examining process, accessibility, and how the system treats residents who persist.
www.housingsector.co.uk/blog/victors-battle-guest-blog-by-lindsay-bush
#HousingSector #SocialHousing #ServiceCharges #HousingSector
www.housingsector.co.uk/blog/victors-battle-guest-blog-by-lindsay-bush
#HousingSector #SocialHousing #ServiceCharges #HousingSector
Reposted by Housing Sector
And what happens when Housing Associations claim that they are not bound by the 2010 Equalities Act?
As some are already doing?
As some are already doing?
December 8, 2025 at 1:50 PM
And what happens when Housing Associations claim that they are not bound by the 2010 Equalities Act?
As some are already doing?
As some are already doing?
Housing Sector Podcast #60 is live.
Unsafe homes, rising service charges, rushed mergers, and a sector in denial. An honest conversation with Melissa Little.
youtu.be/q_P-pIayKC8
#HousingSector #SocialHousing #ServiceCharges #HousingSafety #HousingAccountability
Unsafe homes, rising service charges, rushed mergers, and a sector in denial. An honest conversation with Melissa Little.
youtu.be/q_P-pIayKC8
#HousingSector #SocialHousing #ServiceCharges #HousingSafety #HousingAccountability
Housing Sector Podcast #60 – A Sector in Denial: Service Charges, Safety, and Silence
YouTube video by Housing Sector
youtu.be
December 8, 2025 at 7:21 AM
Housing Sector Podcast #60 is live.
Unsafe homes, rising service charges, rushed mergers, and a sector in denial. An honest conversation with Melissa Little.
youtu.be/q_P-pIayKC8
#HousingSector #SocialHousing #ServiceCharges #HousingSafety #HousingAccountability
Unsafe homes, rising service charges, rushed mergers, and a sector in denial. An honest conversation with Melissa Little.
youtu.be/q_P-pIayKC8
#HousingSector #SocialHousing #ServiceCharges #HousingSafety #HousingAccountability
This video is a public request for #GreenSquareAccord to attend the site, inspect the fire alarm system, and resolve the fault as a matter of urgency. When safety issues arise, silence and delay are unacceptable.
#FireSafety #BuildingSafety #ResidentSafety #SocialHousing #UKHousing #RuthCooke
#FireSafety #BuildingSafety #ResidentSafety #SocialHousing #UKHousing #RuthCooke
December 7, 2025 at 5:46 PM
This video is a public request for #GreenSquareAccord to attend the site, inspect the fire alarm system, and resolve the fault as a matter of urgency. When safety issues arise, silence and delay are unacceptable.
#FireSafety #BuildingSafety #ResidentSafety #SocialHousing #UKHousing #RuthCooke
#FireSafety #BuildingSafety #ResidentSafety #SocialHousing #UKHousing #RuthCooke
Years of damp and mould show how far GSA’s Heating Hub claims are from reality. Why wait for Awaab’s Law? Just fix it.
www.greensquareaccordresidents.co.uk/the-heating-...
#SocialHousing #GreenSquareAccord #HousingSector #TenantVoice #ResidentExperience #Accountability #DampAndMould #AwaabsLaw
www.greensquareaccordresidents.co.uk/the-heating-...
#SocialHousing #GreenSquareAccord #HousingSector #TenantVoice #ResidentExperience #Accountability #DampAndMould #AwaabsLaw
The Heating Hub vs Reality — GreenSquareAccord Residents
A seven-year timeline of damp, mould and heating failures in a GreenSquareAccord property, backed by a 2022 independent surveyor’s report. This blog exposes the gap between GSA’s Heating Hub advice an...
www.greensquareaccordresidents.co.uk
December 5, 2025 at 6:59 AM
Years of damp and mould show how far GSA’s Heating Hub claims are from reality. Why wait for Awaab’s Law? Just fix it.
www.greensquareaccordresidents.co.uk/the-heating-...
#SocialHousing #GreenSquareAccord #HousingSector #TenantVoice #ResidentExperience #Accountability #DampAndMould #AwaabsLaw
www.greensquareaccordresidents.co.uk/the-heating-...
#SocialHousing #GreenSquareAccord #HousingSector #TenantVoice #ResidentExperience #Accountability #DampAndMould #AwaabsLaw
On 3 December, #GreenSquareAccord was named directly in Prime Minister’s Questions by Liberal Democrat MP Layla Moran during a discussion on service-charge abuse by housing associations.
youtu.be/oTrjZMlxYeA
youtu.be/oTrjZMlxYeA
GreenSquareAccord – Service Charge Abuse Raised in PMQs
YouTube video by Housing Sector
youtu.be
December 4, 2025 at 8:04 AM
On 3 December, #GreenSquareAccord was named directly in Prime Minister’s Questions by Liberal Democrat MP Layla Moran during a discussion on service-charge abuse by housing associations.
youtu.be/oTrjZMlxYeA
youtu.be/oTrjZMlxYeA
Reposted by Housing Sector
More about how landlords are scamming tenants, residents, and the public purse. We are campaigning to stop it.
observer.co.uk/news/nationa...
observer.co.uk/news/nationa...
The tenants forced to pay for their richer neighbours’ gyms | The Observer
observer.co.uk
December 3, 2025 at 11:29 AM
More about how landlords are scamming tenants, residents, and the public purse. We are campaigning to stop it.
observer.co.uk/news/nationa...
observer.co.uk/news/nationa...
Residents are literally laughing at #GreenSquareAccord’s repair performance — and it would be funny if homes weren’t cold, damp, unsafe, and unaffordable. Friday: a real damp and mould story they won’t welcome.
#HousingCrisis #SocialHousing #UKhousing
#HousingCrisis #SocialHousing #UKhousing
December 3, 2025 at 6:57 AM
Residents are literally laughing at #GreenSquareAccord’s repair performance — and it would be funny if homes weren’t cold, damp, unsafe, and unaffordable. Friday: a real damp and mould story they won’t welcome.
#HousingCrisis #SocialHousing #UKhousing
#HousingCrisis #SocialHousing #UKhousing
A response from Southern Housing.
December 2, 2025 at 7:29 AM
A response from Southern Housing.