Chris Graham
@chrisgrahamuk.bsky.social
Chief Executive at Picker. Interested in health policy, person centred care, and in understanding, measuring, and improving patient and staff experiences. All views are my own, reposts are not endorsements.
Reposted by Chris Graham
In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.
Read the full piece: bit.ly/BMJSept25
Read the full piece: bit.ly/BMJSept25
September 18, 2025 at 12:05 PM
In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.
Read the full piece: bit.ly/BMJSept25
Read the full piece: bit.ly/BMJSept25
Reposted by Chris Graham
📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26.
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26
We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.
picker.org
June 6, 2025 at 1:40 PM
📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26.
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
Reposted by Chris Graham
Why are people dissatisfied with the NHS - and what can be done about it?
An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read.
#patientexperience #NHS
An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read.
#patientexperience #NHS
Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.
healthcaretoday.com/article/how-...
#healthcare #patientsafety #publichealth #patientsatisfaction
healthcaretoday.com/article/how-...
#healthcare #patientsafety #publichealth #patientsatisfaction
How person-centred improvement can help the NHS
Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.
healthcaretoday.com
April 25, 2025 at 8:36 AM
Why are people dissatisfied with the NHS - and what can be done about it?
An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read.
#patientexperience #NHS
An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read.
#patientexperience #NHS
Reposted by Chris Graham
"This is the third consecutive year in which public satisfaction with the NHS reached a new record low."
To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...
To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...
April 22, 2025 at 3:17 PM
"This is the third consecutive year in which public satisfaction with the NHS reached a new record low."
To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...
To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...
Reposted by Chris Graham
💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care.
🟣 33% waited over 3 months for treatment, worsening their mental health.
🔵 Only 40% of people felt they got the help they needed during a crisis.
[1/2]
🟣 33% waited over 3 months for treatment, worsening their mental health.
🔵 Only 40% of people felt they got the help they needed during a crisis.
[1/2]
April 3, 2025 at 11:51 AM
💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care.
🟣 33% waited over 3 months for treatment, worsening their mental health.
🔵 Only 40% of people felt they got the help they needed during a crisis.
[1/2]
🟣 33% waited over 3 months for treatment, worsening their mental health.
🔵 Only 40% of people felt they got the help they needed during a crisis.
[1/2]
Colleagues & I have a new paper in @bmj.com Q&S showing:
👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years
👉 Women & lower social grades suffer more severe harm
👉 Only 17% complain
Read for free at:
qualitysafety.bmj.com/content/earl... 👀
👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years
👉 Women & lower social grades suffer more severe harm
👉 Only 17% complain
Read for free at:
qualitysafety.bmj.com/content/earl... 👀
Patient-reported harm from NHS treatment or care, or the lack of access to care: a cross-sectional survey of general population prevalence, impact and responses
Objectives The aim of this article is to provide an estimate of the proportion of the general public reporting healthcare-related harm in Great Britain, its location, impact, responses post-harm and d...
qualitysafety.bmj.com
April 2, 2025 at 3:03 PM
Colleagues & I have a new paper in @bmj.com Q&S showing:
👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years
👉 Women & lower social grades suffer more severe harm
👉 Only 17% complain
Read for free at:
qualitysafety.bmj.com/content/earl... 👀
👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years
👉 Women & lower social grades suffer more severe harm
👉 Only 17% complain
Read for free at:
qualitysafety.bmj.com/content/earl... 👀
Naturally I 100% agree that patient experience should be a high priority in the 10 year plan.
But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support.
picker.org/research_ins...
But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support.
picker.org/research_ins...
April 2, 2025 at 12:32 PM
Naturally I 100% agree that patient experience should be a high priority in the 10 year plan.
But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support.
picker.org/research_ins...
But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support.
picker.org/research_ins...
Reposted by Chris Graham
Public satisfaction with the NHS has dropped to a new low.
But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
April 2, 2025 at 12:24 PM
Public satisfaction with the NHS has dropped to a new low.
But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show:
‼️Record dissatisfaction with the NHS
‼️Widespread concern around waiting times
‼️Steepest declines around A&E
‼️72% don't think the NHS has enough staff
🧵1/8
‼️Record dissatisfaction with the NHS
‼️Widespread concern around waiting times
‼️Steepest declines around A&E
‼️72% don't think the NHS has enough staff
🧵1/8
April 2, 2025 at 10:53 AM
2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show:
‼️Record dissatisfaction with the NHS
‼️Widespread concern around waiting times
‼️Steepest declines around A&E
‼️72% don't think the NHS has enough staff
🧵1/8
‼️Record dissatisfaction with the NHS
‼️Widespread concern around waiting times
‼️Steepest declines around A&E
‼️72% don't think the NHS has enough staff
🧵1/8
I'm very excited about this - and honoured that @pointofcarefdn.bsky.social have trusted us @pickereurope.bsky.social with this important, high impact programme.
Today we announced that our Experiences of Care programme will transfer to @pickereurope.bsky.social.
The move combines our expertise in person centred care methodologies with Picker’s suite of tools and services for improving patient experience.
www.pointofcarefoundation.org.uk/news/experie...
The move combines our expertise in person centred care methodologies with Picker’s suite of tools and services for improving patient experience.
www.pointofcarefoundation.org.uk/news/experie...
Experiences of Care programme transfers to Picker Institute Europe - Point of Care Foundation
The Point of Care Foundation is transferring the Experiences of Care programme to Picker Institute Europe, a leading international health charity. The programme, which offers training and support for ...
www.pointofcarefoundation.org.uk
March 27, 2025 at 4:46 PM
I'm very excited about this - and honoured that @pointofcarefdn.bsky.social have trusted us @pickereurope.bsky.social with this important, high impact programme.
Reposted by Chris Graham
The latest HSJ Health Check Podcast is now live!
Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce.
🎧 Listen here 👉 bit.ly/3Fv7loF
#NHS #NHSStaffSurvey #Podcast
Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce.
🎧 Listen here 👉 bit.ly/3Fv7loF
#NHS #NHSStaffSurvey #Podcast
HSJ Podcast: The ups and downs of the NHS Staff Survey
This week we take a closer look at the trends in this year's NHS Staff Survey, published yesterday.
bit.ly
March 14, 2025 at 1:01 PM
The latest HSJ Health Check Podcast is now live!
Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce.
🎧 Listen here 👉 bit.ly/3Fv7loF
#NHS #NHSStaffSurvey #Podcast
Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce.
🎧 Listen here 👉 bit.ly/3Fv7loF
#NHS #NHSStaffSurvey #Podcast
I'm obviously biased but this is a fantastic event and well worth entering - it's a wonderful opportunity for teams to be recognised for their work and every year we see incredible, inspiring, examples of best practice.
Please do share!
#PatientExperience #PersonCentredCare #QualityImprovement
Please do share!
#PatientExperience #PersonCentredCare #QualityImprovement
We are delighted to announce that submissions for the 15th annual Picker Experience Network Awards are NOW OPEN FOR SUBMISSIONS! Celebrate excellence in #PatientExperience by sharing your success stories & innovations. Find out more and enter: patientexperiencenetwork.org/awards/
Awards - Patient Experience Network
patientexperiencenetwork.org
March 3, 2025 at 4:57 PM
I'm obviously biased but this is a fantastic event and well worth entering - it's a wonderful opportunity for teams to be recognised for their work and every year we see incredible, inspiring, examples of best practice.
Please do share!
#PatientExperience #PersonCentredCare #QualityImprovement
Please do share!
#PatientExperience #PersonCentredCare #QualityImprovement
Reposted by Chris Graham
"As a young and intelligent individual, I found navigating the healthcare system challenging. I can only imagine how overwhelming it must be for older adults, those with additional needs or those less familiar with the process." www.pslhub.org/learn/improv... #patientsafety
Navigating the healthcare system as a university student: My personal experience
A university student shares his frustrations of navigating the healthcare system away from home
www.pslhub.org
March 3, 2025 at 4:14 PM
"As a young and intelligent individual, I found navigating the healthcare system challenging. I can only imagine how overwhelming it must be for older adults, those with additional needs or those less familiar with the process." www.pslhub.org/learn/improv... #patientsafety
Why are some people underrepresented in patient experience research - and what can we do about it?
Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these.
Full, free paper at 👉 bit.ly/PatientFeedb... 📖
#PatientExperience
Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these.
Full, free paper at 👉 bit.ly/PatientFeedb... 📖
#PatientExperience
Making patient feedback more inclusive: a new way to improve care for all
A new peer-reviewed paper by Picker provides an approach to understanding and tackling under-representation in patient experience research.
bit.ly
February 28, 2025 at 12:59 PM
Why are some people underrepresented in patient experience research - and what can we do about it?
Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these.
Full, free paper at 👉 bit.ly/PatientFeedb... 📖
#PatientExperience
Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these.
Full, free paper at 👉 bit.ly/PatientFeedb... 📖
#PatientExperience
Why are some groups underrepresented in patient experience measures? There's more to it than non-response.
Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback.
#PatientExperience
Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback.
#PatientExperience
To make care person centred for everyone, it is vital that feedback measures are inclusive of all user groups.
Full paper 👉 bit.ly/PatientFeedbackPaper [3/3]
#PatientExperience #InclusiveCare #DiversityAndInclusion #HealthEquity #PersonCentredCare #PickerInsights #BMJOpen
Full paper 👉 bit.ly/PatientFeedbackPaper [3/3]
#PatientExperience #InclusiveCare #DiversityAndInclusion #HealthEquity #PersonCentredCare #PickerInsights #BMJOpen
Making patient feedback more inclusive: a new way to improve care for all
A new peer-reviewed paper by Picker provides an approach to understanding and tackling under-representation in patient experience research.
bit.ly
February 27, 2025 at 5:43 PM
Why are some groups underrepresented in patient experience measures? There's more to it than non-response.
Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback.
#PatientExperience
Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback.
#PatientExperience
A valuable report from @healthwatchengland.bsky.social today, showing that many people experience poor NHS care but don't complain.
We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.
We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.
An effective complaints system should be an essential part of improving health services and restoring public satisfaction with the NHS.
We need a change in the NHS complaints system.
Read our recommendations www.healthwatch.co.uk/news/2025-01...
We need a change in the NHS complaints system.
Read our recommendations www.healthwatch.co.uk/news/2025-01...
January 27, 2025 at 3:23 PM
A valuable report from @healthwatchengland.bsky.social today, showing that many people experience poor NHS care but don't complain.
We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.
We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.
Reposted by Chris Graham
Making a complaint is a right enshrined in the NHS Constitution.
Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care.
Find out more www.healthwatch.co.uk/news/2025-01...
Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care.
Find out more www.healthwatch.co.uk/news/2025-01...
January 27, 2025 at 9:26 AM
Making a complaint is a right enshrined in the NHS Constitution.
Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care.
Find out more www.healthwatch.co.uk/news/2025-01...
Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care.
Find out more www.healthwatch.co.uk/news/2025-01...
Reposted by Chris Graham
I exited the year in a post of a trio of newer papers so heres a few of the older ones...
We used maps to help tailor services to local needs in a quality improvement project that boosted therapy referrals for psychology
Https://doi.org/10.1093/pubmed/fds071
We used maps to help tailor services to local needs in a quality improvement project that boosted therapy referrals for psychology
Https://doi.org/10.1093/pubmed/fds071
January 21, 2025 at 2:05 PM
I exited the year in a post of a trio of newer papers so heres a few of the older ones...
We used maps to help tailor services to local needs in a quality improvement project that boosted therapy referrals for psychology
Https://doi.org/10.1093/pubmed/fds071
We used maps to help tailor services to local needs in a quality improvement project that boosted therapy referrals for psychology
Https://doi.org/10.1093/pubmed/fds071
Reposted by Chris Graham
📢This morning, the government announced the Elective Reform Plan, which outlines a strategy to reduce the backlog of patients currently waiting for assessment and treatment. Read our response here: bit.ly/ElectiveReformPlan
#NHS #PatientExperience #PickerEurope #PersonCentredCare
#NHS #PatientExperience #PickerEurope #PersonCentredCare
January 6, 2025 at 2:34 PM
📢This morning, the government announced the Elective Reform Plan, which outlines a strategy to reduce the backlog of patients currently waiting for assessment and treatment. Read our response here: bit.ly/ElectiveReformPlan
#NHS #PatientExperience #PickerEurope #PersonCentredCare
#NHS #PatientExperience #PickerEurope #PersonCentredCare
Reposted by Chris Graham
All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is. 🧪
www.nature.com/articles/d41...
www.nature.com/articles/d41...
Why probability probably doesn’t exist (but it is useful to act like it does)
All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is.
www.nature.com
December 19, 2024 at 9:50 PM
All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is. 🧪
www.nature.com/articles/d41...
www.nature.com/articles/d41...
Where did 2024 go? I'm sure it's only been a couple of months since I was writing about my highlights of 2023, but here we are...
🔵2024 has been a year of progress, growth, and collaboration at Picker. We’ve expanded, influenced policy and practice, and driven meaningful improvements in patient care. @chrisgrahamuk.bsky.social reflects on our progress and the exciting work ahead.👉 Read more: bit.ly/Picker2024.
Reflecting on 2024: a year of growth and impact at Picker
It has been a remarkable year for our team at Picker – one in which we have continued to grow […]
bit.ly
December 20, 2024 at 4:46 PM
Where did 2024 go? I'm sure it's only been a couple of months since I was writing about my highlights of 2023, but here we are...
Reposted by Chris Graham
📢Yesterday, the Government provided an update on its #PlanforChange, which includes a commitment to “Build an #NHS Fit for the Future”.
@chrisgrahamuk.bsky.social, Group Chief Executive Officer at @pickereurope.bsky.social, has responded to the plan.👇
@chrisgrahamuk.bsky.social, Group Chief Executive Officer at @pickereurope.bsky.social, has responded to the plan.👇
December 6, 2024 at 9:53 AM
📢Yesterday, the Government provided an update on its #PlanforChange, which includes a commitment to “Build an #NHS Fit for the Future”.
@chrisgrahamuk.bsky.social, Group Chief Executive Officer at @pickereurope.bsky.social, has responded to the plan.👇
@chrisgrahamuk.bsky.social, Group Chief Executive Officer at @pickereurope.bsky.social, has responded to the plan.👇
Reposted by Chris Graham
Very helpful reference list to tackle "Common statistical myths". Will now be saved in my favourites! 😊 #medstats #stats
December 6, 2024 at 10:39 AM
Reposted by Chris Graham
▶️ NHS England is looking for two lived experience partners who use or who have recently used services in the NHS in England, or their carers.
Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”.
💴 Participation payment available.
📆 Closes: 08/12/24
Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”.
💴 Participation payment available.
📆 Closes: 08/12/24
NHS England » Application information pack for lived experience partners – People and Communities Division: strengthening the listening culture across the NHS to drive improvement
Part 1: introduction Thank you for your interest in becoming a lived experience partner (LEP) with NHS England. Working in partnership with people and communities creates a much better chance of ensur...
www.england.nhs.uk
November 28, 2024 at 4:37 PM
▶️ NHS England is looking for two lived experience partners who use or who have recently used services in the NHS in England, or their carers.
Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”.
💴 Participation payment available.
📆 Closes: 08/12/24
Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”.
💴 Participation payment available.
📆 Closes: 08/12/24