Victoria Hunt
@toristories.bsky.social
Trying to contribute in localgov, and in life. Product person, user stories.
Reposted by Victoria Hunt
Love this assessment of Ellie's time on #Strictly by @michaelhogan100.bsky.social in the Guardian 💕
November 2, 2025 at 9:15 PM
Love this assessment of Ellie's time on #Strictly by @michaelhogan100.bsky.social in the Guardian 💕
So sad to see Ellie & Vito go. Ellie’s participation meant so much to so many and she danced beautifully, a true entertainer. Vito’s teaching was instrumental in her success. I would have liked them to stay in a bit longer 😢 #strictly
November 2, 2025 at 8:47 PM
So sad to see Ellie & Vito go. Ellie’s participation meant so much to so many and she danced beautifully, a true entertainer. Vito’s teaching was instrumental in her success. I would have liked them to stay in a bit longer 😢 #strictly
Reposted by Victoria Hunt
Don't trust the (design) process! Jenny Wen argues that designers became obsessed by the process, (personas, journey, flows), to the point where we forgot the actual project itself.
I tend to agree here, I’ve seen consulting companies / agency sell whole abstract deliverables, ...
I tend to agree here, I’ve seen consulting companies / agency sell whole abstract deliverables, ...
Jenny Wen — Don't trust the (design) process
For a good period of time, between like, 2014–2020, design was all about The Process. You know it. Yeah, that’s the one:
jennywen.ca
July 30, 2025 at 7:30 AM
Don't trust the (design) process! Jenny Wen argues that designers became obsessed by the process, (personas, journey, flows), to the point where we forgot the actual project itself.
I tend to agree here, I’ve seen consulting companies / agency sell whole abstract deliverables, ...
I tend to agree here, I’ve seen consulting companies / agency sell whole abstract deliverables, ...
Reposted by Victoria Hunt
I was explaining to my Ukrainian colleague the phrase ‘There’s no such thing as a free lunch’. She told me the equivalent in Ukrainian is ‘The only free cheese is in the mousetrap’ - which is so much better
July 16, 2025 at 6:39 AM
I was explaining to my Ukrainian colleague the phrase ‘There’s no such thing as a free lunch’. She told me the equivalent in Ukrainian is ‘The only free cheese is in the mousetrap’ - which is so much better
Reposted by Victoria Hunt
We're marking 4 years of matrix working in Dept Bus & Trade Digital, Data & Technology so in this post I wanted to reflect on how we created our matrix working, and how we've had to keep learning and adjusting.
digitaltrade.blog.gov.uk/2025/05/27/w...
digitaltrade.blog.gov.uk/2025/05/27/w...
Working on matrix working: looking back after 4 years
Learn how matrix working has helped DBT's Digital, Data and Technology directorate form supportive communities of profession and become more flexible to change.
digitaltrade.blog.gov.uk
May 28, 2025 at 11:12 AM
We're marking 4 years of matrix working in Dept Bus & Trade Digital, Data & Technology so in this post I wanted to reflect on how we created our matrix working, and how we've had to keep learning and adjusting.
digitaltrade.blog.gov.uk/2025/05/27/w...
digitaltrade.blog.gov.uk/2025/05/27/w...
Reposted by Victoria Hunt
You might know us from the guides we have put together, like the de-risking guide and the UX guide. Governments all around the world have used them to make services more accessible and add more value to the public — all while saving millions of dollars. You can still find them here: 18f.org/guides/
18F Guides
A central resource for all 18F guides and methods
18f.org
March 3, 2025 at 6:19 PM
You might know us from the guides we have put together, like the de-risking guide and the UX guide. Governments all around the world have used them to make services more accessible and add more value to the public — all while saving millions of dollars. You can still find them here: 18f.org/guides/
Reposted by Victoria Hunt
Just published something about how we’re designing GOV.UK Chat, a product that’s currently in a private beta across some GOV.UK pages
insidegovuk.blog.gov.uk/2024/11/28/h...
insidegovuk.blog.gov.uk/2024/11/28/h...
How we’re designing GOV.UK Chat
Learn more about our approach to designing GOV.UK’s experimental chatbot.
insidegovuk.blog.gov.uk
November 28, 2024 at 12:56 PM
Just published something about how we’re designing GOV.UK Chat, a product that’s currently in a private beta across some GOV.UK pages
insidegovuk.blog.gov.uk/2024/11/28/h...
insidegovuk.blog.gov.uk/2024/11/28/h...
I have loved this series of #Strictly. Chris and Diane are an extraordinary partnership. Did not think that Samba dance-off was fair to them…
November 23, 2024 at 8:32 PM
I have loved this series of #Strictly. Chris and Diane are an extraordinary partnership. Did not think that Samba dance-off was fair to them…
@jelliott94.bsky.social thank you for being my 200th follower!
November 14, 2024 at 11:28 PM
@jelliott94.bsky.social thank you for being my 200th follower!
Took a wrong turn earlier and ended up driving past this questionable South London joint… just… why?! 🤯
September 1, 2024 at 2:25 PM
Took a wrong turn earlier and ended up driving past this questionable South London joint… just… why?! 🤯
Reposted by Victoria Hunt
Questions for local gov legends:
What's the process at your council for building a form?
What systems are you using?
Have you published form design guidelines anywhere?
#LocalGov
What's the process at your council for building a form?
What systems are you using?
Have you published form design guidelines anywhere?
#LocalGov
August 29, 2024 at 8:30 AM
Questions for local gov legends:
What's the process at your council for building a form?
What systems are you using?
Have you published form design guidelines anywhere?
#LocalGov
What's the process at your council for building a form?
What systems are you using?
Have you published form design guidelines anywhere?
#LocalGov
#InternationalDogDay you say? Well alright, here’s best frenemies, Sasha and Milo 💛
August 26, 2024 at 4:31 PM
#InternationalDogDay you say? Well alright, here’s best frenemies, Sasha and Milo 💛
Reposted by Victoria Hunt
New blog post: Replacing Twitter Embeds With Images
https://shkspr.mobi/blog/2024/08/replacing-twitter-embeds-with-images/
I logged into Twitter using a fresh account last week. No followers, no preferences set. The default experience was an unending slurry of racism and porn. I don't care to …
https://shkspr.mobi/blog/2024/08/replacing-twitter-embeds-with-images/
I logged into Twitter using a fresh account last week. No followers, no preferences set. The default experience was an unending slurry of racism and porn. I don't care to …
Replacing Twitter Embeds With Images
I logged into Twitter using a fresh account last week. No followers, no preferences set. The default experience was an unending slurry of racism and porn. I don’t care to use Twitter any more…
shkspr.mobi
August 19, 2024 at 11:35 AM
New blog post: Replacing Twitter Embeds With Images
https://shkspr.mobi/blog/2024/08/replacing-twitter-embeds-with-images/
I logged into Twitter using a fresh account last week. No followers, no preferences set. The default experience was an unending slurry of racism and porn. I don't care to …
https://shkspr.mobi/blog/2024/08/replacing-twitter-embeds-with-images/
I logged into Twitter using a fresh account last week. No followers, no preferences set. The default experience was an unending slurry of racism and porn. I don't care to …
Suddenly have a influx of followers today - hi everyone 👋
August 14, 2024 at 7:01 PM
Suddenly have a influx of followers today - hi everyone 👋
Thank you to #Sevenoaks District Council and #Netcall for hosting a great multi-council event, and kudos to my #Croydon colleagues for an impressive presentation 👏
May 23, 2024 at 1:48 PM
Thank you to #Sevenoaks District Council and #Netcall for hosting a great multi-council event, and kudos to my #Croydon colleagues for an impressive presentation 👏
H/t @jukes.ie for this read on do’s and dont’s of Discovery blog.crisp.se/2024/04/01/m...
The Discovery Illness - Crisp's Blog
When helping teams and companies shift towards the product model, one of the key concepts introduced is practicing product discovery. Prior to this shift, a typical scenario starts with a stakeholder…
blog.crisp.se
April 13, 2024 at 8:58 AM
H/t @jukes.ie for this read on do’s and dont’s of Discovery blog.crisp.se/2024/04/01/m...
Happy with my sticker haul from @ukgovcamp.bsky.social thanks @jukes.ie 🙏
January 20, 2024 at 5:30 PM
Happy with my sticker haul from @ukgovcamp.bsky.social thanks @jukes.ie 🙏
Reposted by Victoria Hunt
January 18, 2024 at 6:43 PM
I would never propose an FAQ at work yet when researching a place to visit I often find them useful for quick things like can I bring my dog / do I pay to park / and also what is useful to know that other people have asked? Potentially quicker than browsing the site…
FAQ are like the human appendix. Small and useless, possibly dangerous.
January 12, 2024 at 10:55 PM
I would never propose an FAQ at work yet when researching a place to visit I often find them useful for quick things like can I bring my dog / do I pay to park / and also what is useful to know that other people have asked? Potentially quicker than browsing the site…
Battersea Power Station has had quite the glow up.
December 10, 2023 at 11:42 PM
Battersea Power Station has had quite the glow up.
Definitely going to finish reading this after a good night’s sleep
November 27, 2023 at 10:19 PM
Definitely going to finish reading this after a good night’s sleep
Deleted more than 11,000 unread emails from my gmail tonight 👀
November 13, 2023 at 11:15 PM
Deleted more than 11,000 unread emails from my gmail tonight 👀
As a fellow daughter of a diplomat (also awarded a CMG!) this was a lovely post to read, Caroline!
Will you hate me if I suggest turning it around to write an enthusiastic report instead?
Level 3 diplomacy - from my Dad, in this blog post:
www.effortmark.co.uk/sankeys-sugg...
Level 3 diplomacy - from my Dad, in this blog post:
www.effortmark.co.uk/sankeys-sugg...
Sankey's suggestion and other stories - Effortmark
Three invaluable lessons for life and work that my father John Sankey taught me
www.effortmark.co.uk
November 10, 2023 at 1:40 PM
As a fellow daughter of a diplomat (also awarded a CMG!) this was a lovely post to read, Caroline!
Given the sad demise of GDS Academy, can anyone please recommend their user-centred design / product management training provider of choice? Free ideally but open to recommendations 😊
November 7, 2023 at 2:26 PM
Given the sad demise of GDS Academy, can anyone please recommend their user-centred design / product management training provider of choice? Free ideally but open to recommendations 😊
Reposted by Victoria Hunt
Nerding out on a custom CMS build this afternoon. 🤓 Long way to go, but user needs as structured, reference-able entities, giving a live report of which needs are not being met.
Had to blur details for privacy reasons, but you get the idea.
Had to blur details for privacy reasons, but you get the idea.
October 27, 2023 at 2:12 PM
Nerding out on a custom CMS build this afternoon. 🤓 Long way to go, but user needs as structured, reference-able entities, giving a live report of which needs are not being met.
Had to blur details for privacy reasons, but you get the idea.
Had to blur details for privacy reasons, but you get the idea.