Stacy Sherman ~ Doing CX Right
@stacysherman.bsky.social
Professional Speaker, Author & Advisor ‣ Boosting Revenue, Retention & Referrals By Doing Customer Experience Right ‣ LinkedIn Learning Instructor ‣ Award-Winning 🏆 Podcaster & Influencer ➡️ DoingCXRight.com
If you could go back in time & give advice to your younger 20 yr old self, what would you say?
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
November 10, 2025 at 2:59 AM
If you could go back in time & give advice to your younger 20 yr old self, what would you say?
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
My mom taught me: if you don’t ask, the answer’s 100% no.
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
November 5, 2025 at 1:18 PM
My mom taught me: if you don’t ask, the answer’s 100% no.
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
October 28, 2025 at 9:59 PM
I noticed a website refer to its customer service rep as a “Guide.” To me, it feels emotionally detached, creating distance between the helper & person who needs help. Ironically, message says, “Every Guide is trained & excited to work with you,” but “Chat Now” button is missing👇
#DoingCXRight
#DoingCXRight
October 24, 2025 at 9:25 PM
I noticed a website refer to its customer service rep as a “Guide.” To me, it feels emotionally detached, creating distance between the helper & person who needs help. Ironically, message says, “Every Guide is trained & excited to work with you,” but “Chat Now” button is missing👇
#DoingCXRight
#DoingCXRight
People opened their favorite apps today & nothing worked. A technical issue in Amazon’s data center rippled across the digital world, disrupting thousands of companies & millions of lives in real time. Lyft stranded riders, Venmo froze+++
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
October 21, 2025 at 12:04 AM
People opened their favorite apps today & nothing worked. A technical issue in Amazon’s data center rippled across the digital world, disrupting thousands of companies & millions of lives in real time. Lyft stranded riders, Venmo froze+++
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energy into the foundation of your culture. That’s Doing CX Right®.
Ep 192 w/ Greg Melia → link in comments.
Ep 192 w/ Greg Melia → link in comments.
October 8, 2025 at 1:30 PM
Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energy into the foundation of your culture. That’s Doing CX Right®.
Ep 192 w/ Greg Melia → link in comments.
Ep 192 w/ Greg Melia → link in comments.
Seasonal retail hiring is projected to fall to lowest level since 2009 recession. This signals major trouble for the holidays. It's a warning for your business, even if not in retail. Here’s why & how to turn it into your strategic advantage.
#Doingcxright
#Doingcxright
September 25, 2025 at 12:44 PM
Seasonal retail hiring is projected to fall to lowest level since 2009 recession. This signals major trouble for the holidays. It's a warning for your business, even if not in retail. Here’s why & how to turn it into your strategic advantage.
#Doingcxright
#Doingcxright
A brand-new OpenAI report shows how people use ChatGPT for ideas, tasks & business strategy.
But…I’m surprised by what people aren’t using it for, like turning customer reviews & comments into actionable insights that boost revenue.
👉 What I mean? Watch my video & let’s chat:
zurl.co/Nyi9H
But…I’m surprised by what people aren’t using it for, like turning customer reviews & comments into actionable insights that boost revenue.
👉 What I mean? Watch my video & let’s chat:
zurl.co/Nyi9H
September 19, 2025 at 3:01 PM
A brand-new OpenAI report shows how people use ChatGPT for ideas, tasks & business strategy.
But…I’m surprised by what people aren’t using it for, like turning customer reviews & comments into actionable insights that boost revenue.
👉 What I mean? Watch my video & let’s chat:
zurl.co/Nyi9H
But…I’m surprised by what people aren’t using it for, like turning customer reviews & comments into actionable insights that boost revenue.
👉 What I mean? Watch my video & let’s chat:
zurl.co/Nyi9H
Strange feeling to be on a plane today 9/11. Hard to describe. Thought airline employees would be extra kind. Travelers would engage in friendly conversations as humans having a shared experience. Wasn’t like that. My brain doesn’t comprehend any tragedies. My heart feels deeply!
September 12, 2025 at 12:55 AM
Strange feeling to be on a plane today 9/11. Hard to describe. Thought airline employees would be extra kind. Travelers would engage in friendly conversations as humans having a shared experience. Wasn’t like that. My brain doesn’t comprehend any tragedies. My heart feels deeply!
Happy Pickleball Day ~ Aug 8. (Google it. I didn’t make it up.)
🏓 = a game changer. More like a life changer. Really!
🏓 = a game changer. More like a life changer. Really!
August 8, 2025 at 10:00 PM
Happy Pickleball Day ~ Aug 8. (Google it. I didn’t make it up.)
🏓 = a game changer. More like a life changer. Really!
🏓 = a game changer. More like a life changer. Really!
Do you have a 'Rare Opportunities' Bucket list? Bold ideas? Too “who do I think I am” to say out loud. I made mine when corporate career paused. 1 dream: Being on Times Square billboard for a purpose that matters. It just came true
Write a list & pursue it
#DoingCXRight @nasdaqcenter.bsky.social
Write a list & pursue it
#DoingCXRight @nasdaqcenter.bsky.social
August 6, 2025 at 5:25 PM
Do you have a 'Rare Opportunities' Bucket list? Bold ideas? Too “who do I think I am” to say out loud. I made mine when corporate career paused. 1 dream: Being on Times Square billboard for a purpose that matters. It just came true
Write a list & pursue it
#DoingCXRight @nasdaqcenter.bsky.social
Write a list & pursue it
#DoingCXRight @nasdaqcenter.bsky.social
Customer eXperience paradox: (True story)
I couldn’t get into my email. Contacted customer service for help. Solution? Agent says, “I’ll email you updates!” Think about that. She followed the process, yet process was broken & ignored reality.
Are you #DoingCXRight?
I couldn’t get into my email. Contacted customer service for help. Solution? Agent says, “I’ll email you updates!” Think about that. She followed the process, yet process was broken & ignored reality.
Are you #DoingCXRight?
July 9, 2025 at 3:16 PM
Customer eXperience paradox: (True story)
I couldn’t get into my email. Contacted customer service for help. Solution? Agent says, “I’ll email you updates!” Think about that. She followed the process, yet process was broken & ignored reality.
Are you #DoingCXRight?
I couldn’t get into my email. Contacted customer service for help. Solution? Agent says, “I’ll email you updates!” Think about that. She followed the process, yet process was broken & ignored reality.
Are you #DoingCXRight?
Remember the feeling of opening a Hallmark card in the mail?
That personal touch isn’t just nostalgic; it’s more powerful than ever in a digital era. I’ve been saying for years: companies can gain financial results and enrich lives. True story on #DoingCXRight podcast 181 on 🚀6/30 w/ Hallmark Exec
That personal touch isn’t just nostalgic; it’s more powerful than ever in a digital era. I’ve been saying for years: companies can gain financial results and enrich lives. True story on #DoingCXRight podcast 181 on 🚀6/30 w/ Hallmark Exec
June 25, 2025 at 9:16 PM
Remember the feeling of opening a Hallmark card in the mail?
That personal touch isn’t just nostalgic; it’s more powerful than ever in a digital era. I’ve been saying for years: companies can gain financial results and enrich lives. True story on #DoingCXRight podcast 181 on 🚀6/30 w/ Hallmark Exec
That personal touch isn’t just nostalgic; it’s more powerful than ever in a digital era. I’ve been saying for years: companies can gain financial results and enrich lives. True story on #DoingCXRight podcast 181 on 🚀6/30 w/ Hallmark Exec
Customer eXperience Gone Wrong 😂🎥
Funny Seinfeld story.... but let me ask you...is this how your customers and clients feel?
Are you #DoingCXRight!?
Check out my course on LinkedIn Learning to elevate your communication skills for lasting success:
👉 lnkd.in/eE5Ecffi
Funny Seinfeld story.... but let me ask you...is this how your customers and clients feel?
Are you #DoingCXRight!?
Check out my course on LinkedIn Learning to elevate your communication skills for lasting success:
👉 lnkd.in/eE5Ecffi
May 23, 2025 at 7:44 PM
Customer eXperience Gone Wrong 😂🎥
Funny Seinfeld story.... but let me ask you...is this how your customers and clients feel?
Are you #DoingCXRight!?
Check out my course on LinkedIn Learning to elevate your communication skills for lasting success:
👉 lnkd.in/eE5Ecffi
Funny Seinfeld story.... but let me ask you...is this how your customers and clients feel?
Are you #DoingCXRight!?
Check out my course on LinkedIn Learning to elevate your communication skills for lasting success:
👉 lnkd.in/eE5Ecffi
Not every conversation requires multiple emails & a calendar invite. Radical idea: Pick up the phone.
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
May 23, 2025 at 12:34 AM
Not every conversation requires multiple emails & a calendar invite. Radical idea: Pick up the phone.
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
This “old” way still works. Builds real connections—because it is real.
🎧Listen to understand what I mean and what you can easily do too.
#DoingCXRight
Companies don’t fail because of bad ideas. They underperform when teams aren’t fully aligned on the experience—end to end.
Example: Krispy Kreme & McDonald’s partnership. Listen for details and key lessons for your business.
Get my newsletter for more success tips at DoingCXRight.com
Example: Krispy Kreme & McDonald’s partnership. Listen for details and key lessons for your business.
Get my newsletter for more success tips at DoingCXRight.com
May 21, 2025 at 3:01 PM
Companies don’t fail because of bad ideas. They underperform when teams aren’t fully aligned on the experience—end to end.
Example: Krispy Kreme & McDonald’s partnership. Listen for details and key lessons for your business.
Get my newsletter for more success tips at DoingCXRight.com
Example: Krispy Kreme & McDonald’s partnership. Listen for details and key lessons for your business.
Get my newsletter for more success tips at DoingCXRight.com
If returning a product or canceling service is so challenging, your customer hears “You care about the sale. Not the relationship.” The most successful brands design the ENTIRE customer journey experience—not just the path to purchase. Are YOU #DoingCXRight®?
Need help? Let's chat DoingCXRight.com
Need help? Let's chat DoingCXRight.com
May 19, 2025 at 8:40 PM
If returning a product or canceling service is so challenging, your customer hears “You care about the sale. Not the relationship.” The most successful brands design the ENTIRE customer journey experience—not just the path to purchase. Are YOU #DoingCXRight®?
Need help? Let's chat DoingCXRight.com
Need help? Let's chat DoingCXRight.com
Waymo’s robotaxis crashed. Newark Airport shuts down-I was in the midst of it. One has new tech, one runs on old—same result: angry customers.
When tech fails, your response is the experience!
Most plan for success. Few plan for failure.
Are you Doing Customer eXperience Right™?
bit.ly/DXRRoboTaxi
When tech fails, your response is the experience!
Most plan for success. Few plan for failure.
Are you Doing Customer eXperience Right™?
bit.ly/DXRRoboTaxi
May 16, 2025 at 5:26 PM
Waymo’s robotaxis crashed. Newark Airport shuts down-I was in the midst of it. One has new tech, one runs on old—same result: angry customers.
When tech fails, your response is the experience!
Most plan for success. Few plan for failure.
Are you Doing Customer eXperience Right™?
bit.ly/DXRRoboTaxi
When tech fails, your response is the experience!
Most plan for success. Few plan for failure.
Are you Doing Customer eXperience Right™?
bit.ly/DXRRoboTaxi
At @markshaer.bsky.social retreat, during AI & marketing talks, a text came through—Mark became a Grandpa.
That moment is unforgettable. Photos say it all
Reminder: in rush to automate, don’t forget what can’t be coded: Connection. Emotion. Presence.
My❤️ is full.
@annhandley.bsky.social
That moment is unforgettable. Photos say it all
Reminder: in rush to automate, don’t forget what can’t be coded: Connection. Emotion. Presence.
My❤️ is full.
@annhandley.bsky.social
May 13, 2025 at 3:05 PM
At @markshaer.bsky.social retreat, during AI & marketing talks, a text came through—Mark became a Grandpa.
That moment is unforgettable. Photos say it all
Reminder: in rush to automate, don’t forget what can’t be coded: Connection. Emotion. Presence.
My❤️ is full.
@annhandley.bsky.social
That moment is unforgettable. Photos say it all
Reminder: in rush to automate, don’t forget what can’t be coded: Connection. Emotion. Presence.
My❤️ is full.
@annhandley.bsky.social
Mother’s Day represents more than just motherhood. As Mom of 2 humans & 1 pup, this day means a lot, but it’s not just about me. It’s about you—the ones who offer kindness with no agenda. Mentors, caregivers, teachers, leaders. If you care, you count. You’re enhancing lives—that’s worth celebrating!
May 11, 2025 at 8:30 PM
Mother’s Day represents more than just motherhood. As Mom of 2 humans & 1 pup, this day means a lot, but it’s not just about me. It’s about you—the ones who offer kindness with no agenda. Mentors, caregivers, teachers, leaders. If you care, you count. You’re enhancing lives—that’s worth celebrating!
I ran through Dulles, got on plane, then sat on the runway for 3 hrs before we deplaned.
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
May 9, 2025 at 6:46 PM
I ran through Dulles, got on plane, then sat on the runway for 3 hrs before we deplaned.
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
People were yelling at staff who didn’t cause the Newark airport fiasco!
Customer eXperience is a two-way street: it’s not just how we’re treated—it’s how we treat people trying to help too
#DoingCXRight
Dear new grads: Want to stand out in your first job? Go do this—shadow other teams. Learn how your work connects to theirs.
Be a customer. Use the product. Call support. See the full experience.
That perspective will set you apart fast.
Subscribe to newsletter for more insights
DoingCXRight.com
Be a customer. Use the product. Call support. See the full experience.
That perspective will set you apart fast.
Subscribe to newsletter for more insights
DoingCXRight.com
May 8, 2025 at 4:06 PM
Dear new grads: Want to stand out in your first job? Go do this—shadow other teams. Learn how your work connects to theirs.
Be a customer. Use the product. Call support. See the full experience.
That perspective will set you apart fast.
Subscribe to newsletter for more insights
DoingCXRight.com
Be a customer. Use the product. Call support. See the full experience.
That perspective will set you apart fast.
Subscribe to newsletter for more insights
DoingCXRight.com
“Happy to help” is an overused phrase in customer service. And people know when you don’t mean it.
If your support feels robotic, it’s not working.
Learn how to fix it (including rethinking job titles) #DoingCXRight Podcast ep 172
Priscilla Brooke @buzzsprout.bsky.social
🎧👉 bit.ly/DXR_PBrooke
If your support feels robotic, it’s not working.
Learn how to fix it (including rethinking job titles) #DoingCXRight Podcast ep 172
Priscilla Brooke @buzzsprout.bsky.social
🎧👉 bit.ly/DXR_PBrooke
May 2, 2025 at 12:53 AM
“Happy to help” is an overused phrase in customer service. And people know when you don’t mean it.
If your support feels robotic, it’s not working.
Learn how to fix it (including rethinking job titles) #DoingCXRight Podcast ep 172
Priscilla Brooke @buzzsprout.bsky.social
🎧👉 bit.ly/DXR_PBrooke
If your support feels robotic, it’s not working.
Learn how to fix it (including rethinking job titles) #DoingCXRight Podcast ep 172
Priscilla Brooke @buzzsprout.bsky.social
🎧👉 bit.ly/DXR_PBrooke
Joined Zoom meeting. 4 humans. 10 bots as some sent their digital doubles instead. Efficient? Sure. But AI bots didn't
Stay after
Make eye contact
Ask questions
Care
They just disappeared
If your Customer eXperience feels robotic,
people will mute you—for good.
More insights👉 DoingCXRight.com
Stay after
Make eye contact
Ask questions
Care
They just disappeared
If your Customer eXperience feels robotic,
people will mute you—for good.
More insights👉 DoingCXRight.com
April 24, 2025 at 3:03 PM
Joined Zoom meeting. 4 humans. 10 bots as some sent their digital doubles instead. Efficient? Sure. But AI bots didn't
Stay after
Make eye contact
Ask questions
Care
They just disappeared
If your Customer eXperience feels robotic,
people will mute you—for good.
More insights👉 DoingCXRight.com
Stay after
Make eye contact
Ask questions
Care
They just disappeared
If your Customer eXperience feels robotic,
people will mute you—for good.
More insights👉 DoingCXRight.com
I’ve taken Uber rides that were great & others that made me think “Wait—seriously?” like a sign asking for 5 stars—BEFORE the ride began. Every brand has a choice: Push for ratings, or build relationships
My vote: Ask less. Deliver more.
#DoingCXRight® is what brings the stars⭐️⭐️⭐️⭐️⭐️
No sign required
My vote: Ask less. Deliver more.
#DoingCXRight® is what brings the stars⭐️⭐️⭐️⭐️⭐️
No sign required
April 18, 2025 at 11:59 PM
I’ve taken Uber rides that were great & others that made me think “Wait—seriously?” like a sign asking for 5 stars—BEFORE the ride began. Every brand has a choice: Push for ratings, or build relationships
My vote: Ask less. Deliver more.
#DoingCXRight® is what brings the stars⭐️⭐️⭐️⭐️⭐️
No sign required
My vote: Ask less. Deliver more.
#DoingCXRight® is what brings the stars⭐️⭐️⭐️⭐️⭐️
No sign required