If you could go back in time & give advice to your younger 20 yr old self, what would you say?
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂

🎧 #DoingCXRight podcast Ep. 51

My mom taught me: if you don’t ask, the answer’s 100% no.
So here I am—asking. Can I have your vote? 🙏

I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...

Mom, bet you're you're enjoying ‘I told you so’ energy right now😉

I noticed a website refer to its customer service rep as a “Guide.” To me, it feels emotionally detached, creating distance between the helper & person who needs help. Ironically, message says, “Every Guide is trained & excited to work with you,” but “Chat Now” button is missing👇

#DoingCXRight

People opened their favorite apps today & nothing worked. A technical issue in Amazon’s data center rippled across the digital world, disrupting thousands of companies & millions of lives in real time. Lyft stranded riders, Venmo froze+++

Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...

Seasonal retail hiring is projected to fall to lowest level since 2009 recession.⁣ This signals major trouble for the holidays. It's a warning for your business, even if not in retail.⁣ Here’s why & how to turn it into your strategic advantage.
#Doingcxright

A brand-new OpenAI report shows how people use ChatGPT for ideas, tasks & business strategy.

But…I’m surprised by what people aren’t using it for, like turning customer reviews & comments into actionable insights that boost revenue.

👉 What I mean? Watch my video & let’s chat:
zurl.co/Nyi9H

Do you have a 'Rare Opportunities' Bucket list?⁣ Bold ideas? Too “who do I think I am” to say out loud.⁣⁣ I made mine when corporate career paused. 1 dream: Being on Times Square billboard for a purpose that matters. It just came true
Write a list & pursue it
#DoingCXRight @nasdaqcenter.bsky.social

Customer eXperience Gone Wrong 😂🎥
Funny Seinfeld story.... but let me ask you...is this how your customers and clients feel?

Are you #DoingCXRight!?

Check out my course on LinkedIn Learning to elevate your communication skills for lasting success:
👉 lnkd.in/eE5Ecffi

Not every conversation requires multiple emails & a calendar invite.⁣ Radical idea: Pick up the phone.⁣ 
This “old” way still works. Builds real connections—because it is real.⁣⁣
🎧Listen to understand what I mean and what you can easily do too. 

#DoingCXRight

Companies don’t fail because of bad ideas. They underperform when teams aren’t fully aligned on the experience—end to end.
Example: Krispy Kreme & McDonald’s partnership. Listen for details and key lessons for your business.

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If returning a product or canceling service is so challenging,⁣ your customer hears “You care about the sale. Not the relationship.”⁣ The most successful brands design the ENTIRE customer journey experience—not just the path to purchase. Are YOU #DoingCXRight®?
Need help? Let's chat DoingCXRight.com

Waymo’s robotaxis crashed. Newark Airport shuts down-I was in the midst of it. One has new tech, one runs on old—same result: angry customers.
When tech fails, your response is the experience!
Most plan for success. Few plan for failure.
Are you Doing Customer eXperience Right™?
bit.ly/DXRRoboTaxi

Dear new grads:  Want to stand out in your first job? Go do this—shadow other teams. Learn how your work connects to theirs.
Be a customer. Use the product. Call support. See the full experience.
That perspective will set you apart fast.
Subscribe to newsletter for more insights
DoingCXRight.com