Stacy Sherman ~ Doing CX Right
@stacysherman.bsky.social
Professional Speaker, Author & Advisor ‣ Boosting Revenue, Retention & Referrals By Doing Customer Experience Right ‣ LinkedIn Learning Instructor ‣ Award-Winning 🏆 Podcaster & Influencer ➡️ DoingCXRight.com
If you could go back in time & give advice to your younger 20 yr old self, what would you say?
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
November 10, 2025 at 2:59 AM
If you could go back in time & give advice to your younger 20 yr old self, what would you say?
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂
🎧 #DoingCXRight podcast Ep. 51
My mom taught me: if you don’t ask, the answer’s 100% no.
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
November 5, 2025 at 1:18 PM
My mom taught me: if you don’t ask, the answer’s 100% no.
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
So here I am—asking. Can I have your vote? 🙏
I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...
Mom, bet you're you're enjoying ‘I told you so’ energy right now😉
When team members understand how their actions impact customers, engagement rises. Recognition and accountability must go hand in hand. Empower your people to own the experience. That’s #DoingCXRight.
#CustomerExperience
#CustomerExperience
November 1, 2025 at 1:00 PM
When team members understand how their actions impact customers, engagement rises. Recognition and accountability must go hand in hand. Empower your people to own the experience. That’s #DoingCXRight.
#CustomerExperience
#CustomerExperience
Leaders say “the customer comes first,” but it’s not measured anywhere.
Do this today:
Add one measurable customer outcome to your team’s scorecard like “reduce repeat complaints by 20% this quarter.”
If it’s not tracked, it’s not a priority.
#DoingCXRight #CustomerExperience
Do this today:
Add one measurable customer outcome to your team’s scorecard like “reduce repeat complaints by 20% this quarter.”
If it’s not tracked, it’s not a priority.
#DoingCXRight #CustomerExperience
October 31, 2025 at 1:00 PM
Leaders say “the customer comes first,” but it’s not measured anywhere.
Do this today:
Add one measurable customer outcome to your team’s scorecard like “reduce repeat complaints by 20% this quarter.”
If it’s not tracked, it’s not a priority.
#DoingCXRight #CustomerExperience
Do this today:
Add one measurable customer outcome to your team’s scorecard like “reduce repeat complaints by 20% this quarter.”
If it’s not tracked, it’s not a priority.
#DoingCXRight #CustomerExperience
Customers give you ideas, and then they hear nothing.
Go do this today:
Pick three customers who recently shared feedback.
Send a short note:
“Thanks for your idea about [X]. Here’s what we did with it.”
A simple update turns feedback into stronger relationships.
#DoingCXRight #CustomerExperience
Go do this today:
Pick three customers who recently shared feedback.
Send a short note:
“Thanks for your idea about [X]. Here’s what we did with it.”
A simple update turns feedback into stronger relationships.
#DoingCXRight #CustomerExperience
October 30, 2025 at 12:30 PM
Customers give you ideas, and then they hear nothing.
Go do this today:
Pick three customers who recently shared feedback.
Send a short note:
“Thanks for your idea about [X]. Here’s what we did with it.”
A simple update turns feedback into stronger relationships.
#DoingCXRight #CustomerExperience
Go do this today:
Pick three customers who recently shared feedback.
Send a short note:
“Thanks for your idea about [X]. Here’s what we did with it.”
A simple update turns feedback into stronger relationships.
#DoingCXRight #CustomerExperience
You’re collecting data from surveys, chats, and reviews, but no one knows the full picture.
👉Go do this today:
Gather the past 30 days of feedback into one document.
Highlight the top five repeated words or phrases.
That pattern shows where to focus first.
#DoingCXRight #CustomerExperience
👉Go do this today:
Gather the past 30 days of feedback into one document.
Highlight the top five repeated words or phrases.
That pattern shows where to focus first.
#DoingCXRight #CustomerExperience
October 29, 2025 at 1:30 PM
You’re collecting data from surveys, chats, and reviews, but no one knows the full picture.
👉Go do this today:
Gather the past 30 days of feedback into one document.
Highlight the top five repeated words or phrases.
That pattern shows where to focus first.
#DoingCXRight #CustomerExperience
👉Go do this today:
Gather the past 30 days of feedback into one document.
Highlight the top five repeated words or phrases.
That pattern shows where to focus first.
#DoingCXRight #CustomerExperience
October 28, 2025 at 9:59 PM
Your team meets weekly to “discuss feedback,” but nothing changes.
👉Go do this today:
Pick one customer issue that’s been mentioned more than three times.
Assign a single owner and require an update by Friday.
Small, visible wins build momentum.
#DoingCXRight #CustomerExperience
👉Go do this today:
Pick one customer issue that’s been mentioned more than three times.
Assign a single owner and require an update by Friday.
Small, visible wins build momentum.
#DoingCXRight #CustomerExperience
October 28, 2025 at 1:30 PM
Your team meets weekly to “discuss feedback,” but nothing changes.
👉Go do this today:
Pick one customer issue that’s been mentioned more than three times.
Assign a single owner and require an update by Friday.
Small, visible wins build momentum.
#DoingCXRight #CustomerExperience
👉Go do this today:
Pick one customer issue that’s been mentioned more than three times.
Assign a single owner and require an update by Friday.
Small, visible wins build momentum.
#DoingCXRight #CustomerExperience
When a customer shares a problem, do not let it sit.
Go do this today:
Set a rule: all customer feedback must be reviewed and routed to the right owner within 24 hours. Speed of response builds trust.
Learn more on #DoingCXRight Podcast episode with Michael Nguyen.
zurl.co/J8uVT
Go do this today:
Set a rule: all customer feedback must be reviewed and routed to the right owner within 24 hours. Speed of response builds trust.
Learn more on #DoingCXRight Podcast episode with Michael Nguyen.
zurl.co/J8uVT
How To Turn Painful Customer Complaints Into Profitable Growth - with Stacy Sherman
Stop guessing what customers want. Learn how to get and use Customer Intelligence to boost loyalty, sharpen decisions & outpace competitors.
doingcxright.com
October 27, 2025 at 1:30 PM
When a customer shares a problem, do not let it sit.
Go do this today:
Set a rule: all customer feedback must be reviewed and routed to the right owner within 24 hours. Speed of response builds trust.
Learn more on #DoingCXRight Podcast episode with Michael Nguyen.
zurl.co/J8uVT
Go do this today:
Set a rule: all customer feedback must be reviewed and routed to the right owner within 24 hours. Speed of response builds trust.
Learn more on #DoingCXRight Podcast episode with Michael Nguyen.
zurl.co/J8uVT
I noticed a website refer to its customer service rep as a “Guide.” To me, it feels emotionally detached, creating distance between the helper & person who needs help. Ironically, message says, “Every Guide is trained & excited to work with you,” but “Chat Now” button is missing👇
#DoingCXRight
#DoingCXRight
October 24, 2025 at 9:25 PM
I noticed a website refer to its customer service rep as a “Guide.” To me, it feels emotionally detached, creating distance between the helper & person who needs help. Ironically, message says, “Every Guide is trained & excited to work with you,” but “Chat Now” button is missing👇
#DoingCXRight
#DoingCXRight
People opened their favorite apps today & nothing worked. A technical issue in Amazon’s data center rippled across the digital world, disrupting thousands of companies & millions of lives in real time. Lyft stranded riders, Venmo froze+++
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
October 21, 2025 at 12:04 AM
People opened their favorite apps today & nothing worked. A technical issue in Amazon’s data center rippled across the digital world, disrupting thousands of companies & millions of lives in real time. Lyft stranded riders, Venmo froze+++
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
Good #DoingCXRight lessons👇
www.linkedin.com/pulse/intern...
For the focus on customers to last beyond this week, it must be on your permanent leadership agenda. #DoingCXRight Tip: Add "Customer Impact" as the first agenda item for your weekly leadership meeting, starting on Monday. #CustomerServiceWeek #Leadership
October 10, 2025 at 8:00 PM
For the focus on customers to last beyond this week, it must be on your permanent leadership agenda. #DoingCXRight Tip: Add "Customer Impact" as the first agenda item for your weekly leadership meeting, starting on Monday. #CustomerServiceWeek #Leadership
The energy from Customer Service Week is valuable, but it's temporary. Don't let it fade. Launch a feedback loop or CX task force. #DoingCXRight Tip: Share one initiative from this week that becomes a permanent part of your company's operations.#CultureChange #CustomerServiceWeek
October 10, 2025 at 7:00 PM
The energy from Customer Service Week is valuable, but it's temporary. Don't let it fade. Launch a feedback loop or CX task force. #DoingCXRight Tip: Share one initiative from this week that becomes a permanent part of your company's operations.#CultureChange #CustomerServiceWeek
A few negative reviews can define your brand online. The best defense is a proactive offense. Positive experiences create advocates who defend your brand. #DoingCXRight Tip: Have your team create one “wow” moment & share it internally. #BrandReputation #CustomerServiceWeek
October 10, 2025 at 1:01 PM
A few negative reviews can define your brand online. The best defense is a proactive offense. Positive experiences create advocates who defend your brand. #DoingCXRight Tip: Have your team create one “wow” moment & share it internally. #BrandReputation #CustomerServiceWeek
Your most passionate customers are your best marketing engine. Go beyond satisfaction, create moments worth sharing. This exceptional service becomes your most effective sales channel. Doing CX Right® tip: After a 10/10 NPS, ask for a referral or review. #CustomerServiceWeek #CX
October 9, 2025 at 7:00 PM
Your most passionate customers are your best marketing engine. Go beyond satisfaction, create moments worth sharing. This exceptional service becomes your most effective sales channel. Doing CX Right® tip: After a 10/10 NPS, ask for a referral or review. #CustomerServiceWeek #CX
Don't just track customer churn, actively prevent it. One empowered interaction can turn a leaving customer into a loyal advocate. #DoingCXRight Tip: Give your frontline a small “save” budget to fix issues fast, no manager needed. #CustomerServiceWeek #CX #CustomerExperience
October 9, 2025 at 2:01 PM
Don't just track customer churn, actively prevent it. One empowered interaction can turn a leaving customer into a loyal advocate. #DoingCXRight Tip: Give your frontline a small “save” budget to fix issues fast, no manager needed. #CustomerServiceWeek #CX #CustomerExperience
Employees want to help customers—but internal obstacles cause frustration and burnout. Be their ally.
#DoingCXRight Tip: Be that ally. Ask your team, “What internal process creates the most unnecessary work for you?” Then lead the charge to fix it.
zurl.co/fWf3J
#DoingCXRight Tip: Be that ally. Ask your team, “What internal process creates the most unnecessary work for you?” Then lead the charge to fix it.
zurl.co/fWf3J
CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right
Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.
doingcxright.com
October 8, 2025 at 9:00 PM
Employees want to help customers—but internal obstacles cause frustration and burnout. Be their ally.
#DoingCXRight Tip: Be that ally. Ask your team, “What internal process creates the most unnecessary work for you?” Then lead the charge to fix it.
zurl.co/fWf3J
#DoingCXRight Tip: Be that ally. Ask your team, “What internal process creates the most unnecessary work for you?” Then lead the charge to fix it.
zurl.co/fWf3J
Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energy into the foundation of your culture. That’s Doing CX Right®.
Ep 192 w/ Greg Melia → link in comments.
Ep 192 w/ Greg Melia → link in comments.
October 8, 2025 at 1:30 PM
Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energy into the foundation of your culture. That’s Doing CX Right®.
Ep 192 w/ Greg Melia → link in comments.
Ep 192 w/ Greg Melia → link in comments.
Missed #CXDay? That's okay. Loyalty isn't won on a holiday; it's earned by the experience you provide every single day.
#Doing CX Right® Tip: Find your #1 customer complaint from the last 30 days. Assign a leader to own it & implement one small change to fix it within 48 hours.
#Customerserve #CX
#Doing CX Right® Tip: Find your #1 customer complaint from the last 30 days. Assign a leader to own it & implement one small change to fix it within 48 hours.
#Customerserve #CX
October 8, 2025 at 1:00 PM
Missed #CXDay? That's okay. Loyalty isn't won on a holiday; it's earned by the experience you provide every single day.
#Doing CX Right® Tip: Find your #1 customer complaint from the last 30 days. Assign a leader to own it & implement one small change to fix it within 48 hours.
#Customerserve #CX
#Doing CX Right® Tip: Find your #1 customer complaint from the last 30 days. Assign a leader to own it & implement one small change to fix it within 48 hours.
#Customerserve #CX
It’s my favorite time of year—CX Day & #CustomerService Week—when we shine a light on people who are the heart of business: your team, partners, & customers. Don’t let the celebration end on Friday. Here are 6 ways to turn this momentum into the foundation of your culture🧵👇
October 8, 2025 at 1:42 AM
It’s my favorite time of year—CX Day & #CustomerService Week—when we shine a light on people who are the heart of business: your team, partners, & customers. Don’t let the celebration end on Friday. Here are 6 ways to turn this momentum into the foundation of your culture🧵👇
It’s #CXDay, a reminder for leaders to focus on customers and employees. Design “Emotional Highs™” that change how people feel, so they change what they do (return, promote, stay). #DoingCXRight Tip: Have execs personally call to say “thank you.” #CustomerServiceWeek
October 7, 2025 at 4:00 PM
It’s #CXDay, a reminder for leaders to focus on customers and employees. Design “Emotional Highs™” that change how people feel, so they change what they do (return, promote, stay). #DoingCXRight Tip: Have execs personally call to say “thank you.” #CustomerServiceWeek
Today is #CXDay, a global celebration of customer experience. Instead of asking “How do we fix complaints?”, ask “How does every team, from marketing to finance, create a seamless journey?” Have each department choose one way to make life easier for customers this month. #DoingCXRight
zurl.co/QdvmQ
zurl.co/QdvmQ
CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right
Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.
doingcxright.com
October 7, 2025 at 11:00 AM
Today is #CXDay, a global celebration of customer experience. Instead of asking “How do we fix complaints?”, ask “How does every team, from marketing to finance, create a seamless journey?” Have each department choose one way to make life easier for customers this month. #DoingCXRight
zurl.co/QdvmQ
zurl.co/QdvmQ
Customer eXperience starts at the top.
When leaders model empathy and curiosity, teams naturally follow.
#DoingCXRIght Tip: Begin your next meeting with one question: “How will this decision impactour customers’ lives?”
#CustomerServiceWeek #CX
When leaders model empathy and curiosity, teams naturally follow.
#DoingCXRIght Tip: Begin your next meeting with one question: “How will this decision impactour customers’ lives?”
#CustomerServiceWeek #CX
October 7, 2025 at 1:00 AM
Customer eXperience starts at the top.
When leaders model empathy and curiosity, teams naturally follow.
#DoingCXRIght Tip: Begin your next meeting with one question: “How will this decision impactour customers’ lives?”
#CustomerServiceWeek #CX
When leaders model empathy and curiosity, teams naturally follow.
#DoingCXRIght Tip: Begin your next meeting with one question: “How will this decision impactour customers’ lives?”
#CustomerServiceWeek #CX
It’s Customer Service Week! A time to honor frontline teams, the face of your brand. For leaders, it’s also a chance to ask: “How can we make their jobs easier by improving CX?” #DoingCXRight Tip: Celebrate one employee who went above & beyond.
#CustomerServiceWeek #CX
zurl.co/EhuEh
#CustomerServiceWeek #CX
zurl.co/EhuEh
CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right
Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.
doingcxright.com
October 6, 2025 at 11:21 PM
It’s Customer Service Week! A time to honor frontline teams, the face of your brand. For leaders, it’s also a chance to ask: “How can we make their jobs easier by improving CX?” #DoingCXRight Tip: Celebrate one employee who went above & beyond.
#CustomerServiceWeek #CX
zurl.co/EhuEh
#CustomerServiceWeek #CX
zurl.co/EhuEh
What does Doing Customer eXperience Right™ mean? Meet David at CVS. I caught him in the act.
Watch my short video and you'll understand that for David, CX isn’t a script. It’s about making sure customers leave better off than when they arrived.
Are you #DoingCXRight?
youtube.com/shorts/BhT6z...
Watch my short video and you'll understand that for David, CX isn’t a script. It’s about making sure customers leave better off than when they arrived.
Are you #DoingCXRight?
youtube.com/shorts/BhT6z...
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October 2, 2025 at 3:07 AM
What does Doing Customer eXperience Right™ mean? Meet David at CVS. I caught him in the act.
Watch my short video and you'll understand that for David, CX isn’t a script. It’s about making sure customers leave better off than when they arrived.
Are you #DoingCXRight?
youtube.com/shorts/BhT6z...
Watch my short video and you'll understand that for David, CX isn’t a script. It’s about making sure customers leave better off than when they arrived.
Are you #DoingCXRight?
youtube.com/shorts/BhT6z...