One of the three major 𝗱𝗲𝘀𝘁𝗿𝗼𝘆𝗲𝗿𝘀 𝗼𝗳 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗶𝗼𝗻 where something many businesses fall into without realizing it is the 𝗰𝗼𝗽𝘆𝗰𝗮𝘁 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻.

After filling my car, I complained about how expensive gas had become. The young man behind the counter noticed the brand of water I was buying and said, “𝘋𝘶𝘥𝘦, 𝘺𝘰𝘶’𝘳𝘦 𝘴𝘱𝘦𝘯𝘥𝘪𝘯𝘨 𝘮𝘰𝘳𝘦 𝘱𝘦𝘳 𝘨𝘢𝘭𝘭𝘰𝘯 𝘰𝘯 𝘵𝘩𝘢𝘵 𝘸𝘢𝘵𝘦𝘳!”

Stop building fences to keep customers in. Start digging wells that make them want to stay. 💧
Loyalty is earned through experience, not enforcement.
What about your business? Are you spending more time fixing fences… or digging wells? Let me know your thoughts in this thread⬇️

High Point University developed a unique approach that extends beyond academics to teach a range of skills, including emotional intelligence, communication, and leadership.

Whatever business you're in, don't just stick to the basics. Go beyond the obvious to transcend the competition.

#lifeskills

It’s always a great day when you are at @HighPointU!

Change is hard. Just ask Cracker Barrel.

The challenge for every leader is this: How do you innovate without losing the distinction that built customer loyalty in the first place?

Check out: www.linkedin.com/pulse/innova...

#CX #BusinessGrowth #Innovation #BrandLoyalty #BeyondDistinction

🤯 Data can't measure *everything*! It's #MythBusterMonday. Can you "only manage what you can measure"? 👀 You'll rethink EVERYTHING. 💯

scottmckain.com

#CX #leadership #business #motivation #success #wisdom

If you’re constantly pushing your product, customers assume you care only about your success, not theirs. Ask yourself: Do your customers see you as a salesperson...or as a trusted resource?
Go Beyond Distinction: Be the partner they can’t imagine doing business without.

scottmckain.com

#CX #Sales

What separates #iconic organizations from the rest? They relentlessly seek out the negative, using it as fuel to fix processes, solve problems, and re-educate their people.

scottmckain.com

#Innovation #CustomerExperience #StrategicThinking #ProblemSolving #Leadership #BusinessStrategy