Olli Potter
@ollipotter.bsky.social
Policy and Public Affairs Manager at Picker, formerly at NHS Providers.
All views my own. 🏳️🌈 (he/him)
All views my own. 🏳️🌈 (he/him)
Reposted by Olli Potter
For more than 1 in 4 of us in the #UK, our homes could be making us ill because we have issues like damp, cold and mould.
We shouldn't have to wear a hazmat suit to stay warm and healthy in our homes.
That's why we're joining @healthequals.bsky.social in calling for a real solution: bit.ly/3LqMOo9
We shouldn't have to wear a hazmat suit to stay warm and healthy in our homes.
That's why we're joining @healthequals.bsky.social in calling for a real solution: bit.ly/3LqMOo9
November 7, 2025 at 1:16 PM
For more than 1 in 4 of us in the #UK, our homes could be making us ill because we have issues like damp, cold and mould.
We shouldn't have to wear a hazmat suit to stay warm and healthy in our homes.
That's why we're joining @healthequals.bsky.social in calling for a real solution: bit.ly/3LqMOo9
We shouldn't have to wear a hazmat suit to stay warm and healthy in our homes.
That's why we're joining @healthequals.bsky.social in calling for a real solution: bit.ly/3LqMOo9
Reposted by Olli Potter
Corridor care must not become normalised, with one in three people aged 90+ waiting over 12 hours to be seen, we need MPs to take emergency action.
Read our report 👉 https://bit.ly/3JCMQc2
Read our report 👉 https://bit.ly/3JCMQc2
October 31, 2025 at 8:10 AM
Corridor care must not become normalised, with one in three people aged 90+ waiting over 12 hours to be seen, we need MPs to take emergency action.
Read our report 👉 https://bit.ly/3JCMQc2
Read our report 👉 https://bit.ly/3JCMQc2
Reposted by Olli Potter
We’ve published ‘Learning from the Best – celebrating patient experience innovations to help deliver the 10 Year Plan’, which maps the #PEN25 Awards winners to the Plan’s key chapters, and now includes direct links to the project presentations for easy learning: bit.ly/PEN10YearPlan.
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October 29, 2025 at 11:43 AM
We’ve published ‘Learning from the Best – celebrating patient experience innovations to help deliver the 10 Year Plan’, which maps the #PEN25 Awards winners to the Plan’s key chapters, and now includes direct links to the project presentations for easy learning: bit.ly/PEN10YearPlan.
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Reposted by Olli Potter
Where you’re born shouldn’t determine how long you live. Yet in the UK, differences in income, housing, and other factors can shorten lives by up to 16 years.
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October 16, 2025 at 12:58 PM
Where you’re born shouldn’t determine how long you live. Yet in the UK, differences in income, housing, and other factors can shorten lives by up to 16 years.
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Reposted by Olli Potter
The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care.
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October 9, 2025 at 9:11 AM
The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care.
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Reposted by Olli Potter
In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.
Read the full piece: bit.ly/BMJSept25
Read the full piece: bit.ly/BMJSept25
September 18, 2025 at 12:05 PM
In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.
Read the full piece: bit.ly/BMJSept25
Read the full piece: bit.ly/BMJSept25
Reposted by Olli Potter
In @hsj.co.uk, our Policy & Public Affairs Manager, @ollipotter.bsky.social, discusses how amplifying the #patientvoice can drive improvement in #cancercare, drawing on the latest #NCPES results: bit.ly/HSJ-NCPES.
Improvements in cancer care are benefitting some more than others
England's cancer plan must amplify patient voices, address inequalities and improve support, ensuring person-centred care across pathways from diagnosis to survivorship, says Olli Potter
bit.ly
September 9, 2025 at 2:04 PM
In @hsj.co.uk, our Policy & Public Affairs Manager, @ollipotter.bsky.social, discusses how amplifying the #patientvoice can drive improvement in #cancercare, drawing on the latest #NCPES results: bit.ly/HSJ-NCPES.
Reposted by Olli Potter
My take on last week’s NHS 10 year plan www.health.org.uk/features-and...
www.health.org.uk
July 7, 2025 at 12:42 PM
My take on last week’s NHS 10 year plan www.health.org.uk/features-and...
Reposted by Olli Potter
Great to be at #NHSConfedExpo this week, connecting with colleagues across the system who share our commitment to transforming care with patient experience front and centre.
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June 13, 2025 at 1:27 PM
Great to be at #NHSConfedExpo this week, connecting with colleagues across the system who share our commitment to transforming care with patient experience front and centre.
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Reposted by Olli Potter
“Desire paths are things that occur when the system, in this case the design of the paths, doesn’t match up with what people actually want.”
Luca Tiratelli explores what a landscaper might see in the health system.
buff.ly/WvsViWW
Luca Tiratelli explores what a landscaper might see in the health system.
buff.ly/WvsViWW
Desire Paths: What Might A Landscaper See In The Health System? | The King's Fund
Desire paths are preferred routes that people take for quicker travel, but could the concept also help us to understand issues within the NHS, asks Luca Tiratelli.
buff.ly
June 7, 2025 at 4:47 PM
“Desire paths are things that occur when the system, in this case the design of the paths, doesn’t match up with what people actually want.”
Luca Tiratelli explores what a landscaper might see in the health system.
buff.ly/WvsViWW
Luca Tiratelli explores what a landscaper might see in the health system.
buff.ly/WvsViWW
Reposted by Olli Potter
📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26.
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26
We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.
picker.org
June 6, 2025 at 1:40 PM
📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26.
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...
#NHS #UEC #PersonCentredCare
Reposted by Olli Potter
Results from the 2024 Children and Young People's Patient Experience Survey show most children feel involved in their care, but there is room for improvement when it comes to emotional support.
May 22, 2025 at 2:05 PM
Results from the 2024 Children and Young People's Patient Experience Survey show most children feel involved in their care, but there is room for improvement when it comes to emotional support.
Great to hear from so many inspiring speakers and delegates about engaging with patients, communities and staff to deliver person centred care at @pickereurope.bsky.social's person centred care symposium yesterday.
Here are a couple of photos from the day 👇
#PatientExperience #PersonCentredCare
Here are a couple of photos from the day 👇
#PatientExperience #PersonCentredCare
May 21, 2025 at 10:22 AM
Great to hear from so many inspiring speakers and delegates about engaging with patients, communities and staff to deliver person centred care at @pickereurope.bsky.social's person centred care symposium yesterday.
Here are a couple of photos from the day 👇
#PatientExperience #PersonCentredCare
Here are a couple of photos from the day 👇
#PatientExperience #PersonCentredCare
Reposted by Olli Potter
Ministers want Britons to fill more of the sector’s 130,000 vacancies. Could you wipe, feed, smile and log every moment for £12.84 an hour? ⬇️
What’s it like to work in a care home? I joined a shift to find out
www.thetimes.com
May 18, 2025 at 10:01 AM
Ministers want Britons to fill more of the sector’s 130,000 vacancies. Could you wipe, feed, smile and log every moment for £12.84 an hour? ⬇️
Reposted by Olli Potter
🌍 The ILGA-Europe Rainbow Map ranks the legal and policy landscape for #LGBTQ+ people across Europe.
🚨 The latest rankings today shows the UK has reached an all-time low position of 22 out of 49.
This should be a wake-up call for the British government.
Read our statement ▶️ bit.ly/3S0iuB3
🚨 The latest rankings today shows the UK has reached an all-time low position of 22 out of 49.
This should be a wake-up call for the British government.
Read our statement ▶️ bit.ly/3S0iuB3
Stonewall responds to the UK dropping six places in this year's ILGA…
The ILGA-Europe Rainbow Map ranks the legal and policy landscape for LGBTQ+ people across Europe. Today it has been announced that he UK has reached an…
bit.ly
May 14, 2025 at 9:48 AM
🌍 The ILGA-Europe Rainbow Map ranks the legal and policy landscape for #LGBTQ+ people across Europe.
🚨 The latest rankings today shows the UK has reached an all-time low position of 22 out of 49.
This should be a wake-up call for the British government.
Read our statement ▶️ bit.ly/3S0iuB3
🚨 The latest rankings today shows the UK has reached an all-time low position of 22 out of 49.
This should be a wake-up call for the British government.
Read our statement ▶️ bit.ly/3S0iuB3
Reposted by Olli Potter
The terms of reference for the Casey #socialcare commission are published today (though staff have been working for a while). There are concerns, particularly timing, but they should offer the scope Baroness Casey needs to do a thorough job. Thread below ⬇️ www.gov.uk/government/p...
Independent commission into adult social care: terms of reference
www.gov.uk
May 2, 2025 at 7:12 AM
The terms of reference for the Casey #socialcare commission are published today (though staff have been working for a while). There are concerns, particularly timing, but they should offer the scope Baroness Casey needs to do a thorough job. Thread below ⬇️ www.gov.uk/government/p...
Reposted by Olli Potter
NEW: Longer NHS waiting lists do not appear to be a significant driver of the rise in health-related benefit claims.
@maxwarner.bsky.social & @benzaranko.bsky.social’s new report funded by @jrf-uk.bsky.social finds that the main explanation for rising benefit claims almost certainly lies elsewhere:
@maxwarner.bsky.social & @benzaranko.bsky.social’s new report funded by @jrf-uk.bsky.social finds that the main explanation for rising benefit claims almost certainly lies elsewhere:
May 2, 2025 at 6:31 AM
NEW: Longer NHS waiting lists do not appear to be a significant driver of the rise in health-related benefit claims.
@maxwarner.bsky.social & @benzaranko.bsky.social’s new report funded by @jrf-uk.bsky.social finds that the main explanation for rising benefit claims almost certainly lies elsewhere:
@maxwarner.bsky.social & @benzaranko.bsky.social’s new report funded by @jrf-uk.bsky.social finds that the main explanation for rising benefit claims almost certainly lies elsewhere:
Reposted by Olli Potter
Reposted by Olli Potter
🆕REPORT: The impact of staff fatigue on patient safety.
Watch a short summary video: youtu.be/22F_qHCpo0o
Read the full report: www.hssib.org.uk/patient-safety-investigations/the-impact-of-staff-fatigue-on-patient-safety/investigation-report/
#PatientSafety #NHS #Healthcare
Watch a short summary video: youtu.be/22F_qHCpo0o
Read the full report: www.hssib.org.uk/patient-safety-investigations/the-impact-of-staff-fatigue-on-patient-safety/investigation-report/
#PatientSafety #NHS #Healthcare
The impact of staff fatigue on patient safety
YouTube video by Health Services Safety Investigations Body
youtu.be
April 24, 2025 at 7:07 AM
🆕REPORT: The impact of staff fatigue on patient safety.
Watch a short summary video: youtu.be/22F_qHCpo0o
Read the full report: www.hssib.org.uk/patient-safety-investigations/the-impact-of-staff-fatigue-on-patient-safety/investigation-report/
#PatientSafety #NHS #Healthcare
Watch a short summary video: youtu.be/22F_qHCpo0o
Read the full report: www.hssib.org.uk/patient-safety-investigations/the-impact-of-staff-fatigue-on-patient-safety/investigation-report/
#PatientSafety #NHS #Healthcare
Reposted by Olli Potter
Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.
healthcaretoday.com/article/how-...
#healthcare #patientsafety #publichealth #patientsatisfaction
healthcaretoday.com/article/how-...
#healthcare #patientsafety #publichealth #patientsatisfaction
How person-centred improvement can help the NHS
Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.
healthcaretoday.com
April 24, 2025 at 8:19 AM
Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.
healthcaretoday.com/article/how-...
#healthcare #patientsafety #publichealth #patientsatisfaction
healthcaretoday.com/article/how-...
#healthcare #patientsafety #publichealth #patientsatisfaction
Reposted by Olli Potter
✨ NEW findings from our polling with @ipsosintheuk.bsky.social into public attitudes to #localgov show the majority would like more info or more say in how decisions are taken.
This and all the results here ➡️ lgiu.org/publication/state-o...
This and all the results here ➡️ lgiu.org/publication/state-o...
April 22, 2025 at 2:11 PM
✨ NEW findings from our polling with @ipsosintheuk.bsky.social into public attitudes to #localgov show the majority would like more info or more say in how decisions are taken.
This and all the results here ➡️ lgiu.org/publication/state-o...
This and all the results here ➡️ lgiu.org/publication/state-o...
Writing for @bmj.com, @chrisgrahamuk.bsky.social - Picker's chief executive - discusses the most recent #BritishSocialAttitudes survey, public confidence in the #NHS, and delivering a person centred #10YearPlan.
Link below 👇
@pickereurope.bsky.social
#PersonCentredCare #PatientExperience
Link below 👇
@pickereurope.bsky.social
#PersonCentredCare #PatientExperience
"This is the third consecutive year in which public satisfaction with the NHS reached a new record low."
To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...
To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social
www.bmj.com/content/389/...
April 22, 2025 at 4:02 PM
Writing for @bmj.com, @chrisgrahamuk.bsky.social - Picker's chief executive - discusses the most recent #BritishSocialAttitudes survey, public confidence in the #NHS, and delivering a person centred #10YearPlan.
Link below 👇
@pickereurope.bsky.social
#PersonCentredCare #PatientExperience
Link below 👇
@pickereurope.bsky.social
#PersonCentredCare #PatientExperience
Reposted by Olli Potter
[NEW] What does patient satisfaction across England tell us about GPs surgeries' performance?
Our latest Performance Tracker Local takes a closer look at general practice across England www.instituteforgovernment.org.uk/publication/...
Our latest Performance Tracker Local takes a closer look at general practice across England www.instituteforgovernment.org.uk/publication/...
General practice across England | Institute for Government
What does patient satisfaction across England tell us about GPs surgeries' performance?
www.instituteforgovernment.org.uk
April 22, 2025 at 9:58 AM
[NEW] What does patient satisfaction across England tell us about GPs surgeries' performance?
Our latest Performance Tracker Local takes a closer look at general practice across England www.instituteforgovernment.org.uk/publication/...
Our latest Performance Tracker Local takes a closer look at general practice across England www.instituteforgovernment.org.uk/publication/...
Reposted by Olli Potter
Today is a challenging day, and we are deeply concerned at the widespread, harmful implications of today’s Supreme Court ruling. As LGBT+ organisations, we stand in solidarity with trans, intersex and non-binary folk as we navigate from here.
Our full statement: www.consortium.lgbt/lgbt-sector-...
Our full statement: www.consortium.lgbt/lgbt-sector-...
April 16, 2025 at 2:46 PM
Today is a challenging day, and we are deeply concerned at the widespread, harmful implications of today’s Supreme Court ruling. As LGBT+ organisations, we stand in solidarity with trans, intersex and non-binary folk as we navigate from here.
Our full statement: www.consortium.lgbt/lgbt-sector-...
Our full statement: www.consortium.lgbt/lgbt-sector-...
Reposted by Olli Potter
Did you or your child receive the Under 16 Cancer Patient Experience Survey in the post recently? Your feedback could help the NHS and cancer charities improve services for children and young people with cancer. For more information please visit: www.under16cancerexperiencesurvey.co.uk
April 16, 2025 at 1:00 PM
Did you or your child receive the Under 16 Cancer Patient Experience Survey in the post recently? Your feedback could help the NHS and cancer charities improve services for children and young people with cancer. For more information please visit: www.under16cancerexperiencesurvey.co.uk