Cindy
@cxbizanalyst.bsky.social
Program manager, service design modelling for better team workflows & customer outcomes.
Curious analyst by nature. Humanist at heart. Visual Thinker & Sketchnote nerd.
#ServiceDesign #CX #EmployeeExperience #ChangeManagement
Curious analyst by nature. Humanist at heart. Visual Thinker & Sketchnote nerd.
#ServiceDesign #CX #EmployeeExperience #ChangeManagement
Pinned
Making Sense of Research on How People Use AI
This year, three major studies have examined the human behavioral side of AI. OpenAI’s usage report, Anthropic’s Economic Index, and the author’s own social listening research, each shed a different l...
hbr.org
"On the human side [of AI], it’s about understanding how people are actually using the new technology, and why"
Business transformation and AI transformation are about human behaviour & change management.
Pragmatic tips to develop your own AI viewpoint, outside the noise.
hbr.org/2025/11/maki...
Business transformation and AI transformation are about human behaviour & change management.
Pragmatic tips to develop your own AI viewpoint, outside the noise.
hbr.org/2025/11/maki...
Reposted by Cindy
There are teams that are innovative, and there are teams that stay focused on the features of their solutions.
The innovative teams rely on durable knowledge that was built earlier about people’s personal rules, emotional states, and thinking style.
The innovative teams rely on durable knowledge that was built earlier about people’s personal rules, emotional states, and thinking style.
November 6, 2025 at 9:56 PM
There are teams that are innovative, and there are teams that stay focused on the features of their solutions.
The innovative teams rely on durable knowledge that was built earlier about people’s personal rules, emotional states, and thinking style.
The innovative teams rely on durable knowledge that was built earlier about people’s personal rules, emotional states, and thinking style.
"On the human side [of AI], it’s about understanding how people are actually using the new technology, and why"
Business transformation and AI transformation are about human behaviour & change management.
Pragmatic tips to develop your own AI viewpoint, outside the noise.
hbr.org/2025/11/maki...
Business transformation and AI transformation are about human behaviour & change management.
Pragmatic tips to develop your own AI viewpoint, outside the noise.
hbr.org/2025/11/maki...
Making Sense of Research on How People Use AI
This year, three major studies have examined the human behavioral side of AI. OpenAI’s usage report, Anthropic’s Economic Index, and the author’s own social listening research, each shed a different l...
hbr.org
November 18, 2025 at 9:41 PM
"On the human side [of AI], it’s about understanding how people are actually using the new technology, and why"
Business transformation and AI transformation are about human behaviour & change management.
Pragmatic tips to develop your own AI viewpoint, outside the noise.
hbr.org/2025/11/maki...
Business transformation and AI transformation are about human behaviour & change management.
Pragmatic tips to develop your own AI viewpoint, outside the noise.
hbr.org/2025/11/maki...
Reposted by Cindy
Platform product management is as valuable as ever:
September 29, 2025 at 7:59 AM
Platform product management is as valuable as ever:
Reposted by Cindy
Good design isn’t just about looks. It’s about understanding how people think, feel, and behave. Design with empathy, simplicity, and clarity. Every button, color, and layout tells a story. Make sure it’s one that resonates.
August 27, 2025 at 6:49 AM
Good design isn’t just about looks. It’s about understanding how people think, feel, and behave. Design with empathy, simplicity, and clarity. Every button, color, and layout tells a story. Make sure it’s one that resonates.
Reposted by Cindy
the world doesn’t need more beauty, it needs more people who actually notice it
August 22, 2025 at 7:21 AM
the world doesn’t need more beauty, it needs more people who actually notice it
Reposted by Cindy
MIT OpenCourseWare is a website that provides course materials from MIT's actual classes...for free for anyone in the world. There is no sign-up or registration.
Visit ocw.mit.edu to get started!
(Image by Gretchen Ertl/MIT).
Visit ocw.mit.edu to get started!
(Image by Gretchen Ertl/MIT).
May 29, 2025 at 3:05 PM
MIT OpenCourseWare is a website that provides course materials from MIT's actual classes...for free for anyone in the world. There is no sign-up or registration.
Visit ocw.mit.edu to get started!
(Image by Gretchen Ertl/MIT).
Visit ocw.mit.edu to get started!
(Image by Gretchen Ertl/MIT).
Reposted by Cindy
The universities are indoctrinating students!
Actual universities:
Actual universities:
This is the best photo a student sent me last school year.
July 28, 2025 at 1:34 AM
The universities are indoctrinating students!
Actual universities:
Actual universities:
Reposted by Cindy
System Design and Software Architecture Workshop: Sept 22-24 and Sept 29-Oct 1, 2025 at 11 am - 3:30 pm Eastern Time; remote (zoom, miro, slack)
Info/enroll: ti.to/bredemeyer/s...
Enroll soon for early bird pricing.
Info/enroll: ti.to/bredemeyer/s...
Enroll soon for early bird pricing.
August 13, 2025 at 3:04 PM
System Design and Software Architecture Workshop: Sept 22-24 and Sept 29-Oct 1, 2025 at 11 am - 3:30 pm Eastern Time; remote (zoom, miro, slack)
Info/enroll: ti.to/bredemeyer/s...
Enroll soon for early bird pricing.
Info/enroll: ti.to/bredemeyer/s...
Enroll soon for early bird pricing.
Reposted by Cindy
The expense of serving content to the AI crawlers may not be huge if it’s mostly text.
The bigger point is AI systems disintermediate the user & publisher relationship. Users prefer aggregated AI answers over clicking through websites to find their answers.
The bigger point is AI systems disintermediate the user & publisher relationship. Users prefer aggregated AI answers over clicking through websites to find their answers.
August 11, 2025 at 6:19 PM
The expense of serving content to the AI crawlers may not be huge if it’s mostly text.
The bigger point is AI systems disintermediate the user & publisher relationship. Users prefer aggregated AI answers over clicking through websites to find their answers.
The bigger point is AI systems disintermediate the user & publisher relationship. Users prefer aggregated AI answers over clicking through websites to find their answers.
Reposted by Cindy
Digital access is not merely a matter of credentials and permissions but a dynamic responsibility that requires organizations to treat identity as a living asset, adapting it continuously to people, context, and risk.
#CyberSecurity #DigitalTrust #IAM
#CyberSecurity #DigitalTrust #IAM
August 11, 2025 at 1:31 PM
Digital access is not merely a matter of credentials and permissions but a dynamic responsibility that requires organizations to treat identity as a living asset, adapting it continuously to people, context, and risk.
#CyberSecurity #DigitalTrust #IAM
#CyberSecurity #DigitalTrust #IAM
Reposted by Cindy
Being able to identify hoaxes, avoid scams & debunk propaganda is a civic skill required in today's information society. That's why curriculum of students in Finland includes media literacy lessons, aimed at safeguarding a precious resource: the truth.
Finland teaches media literacy to fight fake news and disinformation
YouTube video by Al Jazeera English
youtube.com
May 4, 2025 at 4:47 AM
Being able to identify hoaxes, avoid scams & debunk propaganda is a civic skill required in today's information society. That's why curriculum of students in Finland includes media literacy lessons, aimed at safeguarding a precious resource: the truth.
Reposted by Cindy
1/2 How is supporting #human complexity & variety valuable to orgs?
- the future of #business won't belong to the speediest; it will belong to the deepest listeners
- orgs can escape the trap of collapsing to one average solution
- the future of #business won't belong to the speediest; it will belong to the deepest listeners
- orgs can escape the trap of collapsing to one average solution
Podcast Snippet | How is supporting #human complexity & variety valuable to orgs?
YouTube video by Indi Young
youtu.be
July 25, 2025 at 9:16 PM
Reposted by Cindy
How can we bring the business value they want?
Humans are intelligent. Employees are intelligent. We adapt to changing contexts. When teams expect that intelligence, the org can get ahead in the market. Support the human intelligence, rather than constrain it. (or #addict it)
Humans are intelligent. Employees are intelligent. We adapt to changing contexts. When teams expect that intelligence, the org can get ahead in the market. Support the human intelligence, rather than constrain it. (or #addict it)
July 21, 2025 at 6:19 PM
How can we bring the business value they want?
Humans are intelligent. Employees are intelligent. We adapt to changing contexts. When teams expect that intelligence, the org can get ahead in the market. Support the human intelligence, rather than constrain it. (or #addict it)
Humans are intelligent. Employees are intelligent. We adapt to changing contexts. When teams expect that intelligence, the org can get ahead in the market. Support the human intelligence, rather than constrain it. (or #addict it)
Reposted by Cindy
Communication issues can derail even the best product plans
June 10, 2025 at 6:51 AM
Communication issues can derail even the best product plans
Reposted by Cindy
We want good outcomes for people. Measuring checkpoints by outcomes, according to thinking style. Map the problem space, not just the "user experience."
1: Stabilize Your Strategy
indiyoung.com
July 10, 2025 at 7:54 PM
We want good outcomes for people. Measuring checkpoints by outcomes, according to thinking style. Map the problem space, not just the "user experience."
Reposted by Cindy
Smart cities cannot simply layer security onto infrastructure—they must embed cybersecurity into their design logic, ensuring confidentiality, integrity, availability, safety, and resilience are proactively addressed from the outset.
#CyberSecurity #SmartCities
#CyberSecurity #SmartCities
July 2, 2025 at 1:31 PM
Smart cities cannot simply layer security onto infrastructure—they must embed cybersecurity into their design logic, ensuring confidentiality, integrity, availability, safety, and resilience are proactively addressed from the outset.
#CyberSecurity #SmartCities
#CyberSecurity #SmartCities
Reposted by Cindy
A company that truly leads with technology doesn't treat IT as an add-on but as a strategic compass, where each tech choice reflects a clear intent to adapt, differentiate, and deepen its capacity to create lasting value across the board.
#Technology #DigitalLeadership #BusinessStrategy
#Technology #DigitalLeadership #BusinessStrategy
July 3, 2025 at 1:31 PM
A company that truly leads with technology doesn't treat IT as an add-on but as a strategic compass, where each tech choice reflects a clear intent to adapt, differentiate, and deepen its capacity to create lasting value across the board.
#Technology #DigitalLeadership #BusinessStrategy
#Technology #DigitalLeadership #BusinessStrategy
Reposted by Cindy
Denmark is changing copyright laws to prevent deep fakes and to “ensure that everybody has the right to their own body, facial features and voice.”
Denmark to tackle deepfakes by giving people copyright to their own features
Amendment to law will strengthen protection against digital imitations of people’s identities, government says
www.theguardian.com
July 10, 2025 at 2:30 PM
Denmark is changing copyright laws to prevent deep fakes and to “ensure that everybody has the right to their own body, facial features and voice.”
Reposted by Cindy
If *you* have dealt with AI in your workplace—if your boss is forcing it on you or your team, if it's causing your freelance work to dry up, if a manager is threatening to replace you with it, or even if it's made your life wonderful!—I want to hear about it.
Send stories to AIkilledmyjob@pm.me.
Send stories to AIkilledmyjob@pm.me.
The response to this piece has been wild. It quickly became one of my most-read posts, and I've been hearing more and more stories from workers impacted by AI in tech and other sectors. Thanks to all who've read, shared, and reached out.
May also have a couple new scoops to share before too long.
May also have a couple new scoops to share before too long.
AI is being used to justify firing workers at major tech companies, leaving those that remain to pick up the pieces.
AI code is being shoveled into crucial Google products, replacing trainers at TikTok, and worse.
This, in tech workers' own words, is how AI is killing jobs in Silicon Valley.
AI code is being shoveled into crucial Google products, replacing trainers at TikTok, and worse.
This, in tech workers' own words, is how AI is killing jobs in Silicon Valley.
June 30, 2025 at 10:24 PM
If *you* have dealt with AI in your workplace—if your boss is forcing it on you or your team, if it's causing your freelance work to dry up, if a manager is threatening to replace you with it, or even if it's made your life wonderful!—I want to hear about it.
Send stories to AIkilledmyjob@pm.me.
Send stories to AIkilledmyjob@pm.me.
Reposted by Cindy
The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made public. www.wired.com/story/openai...
OpenAI’s Unreleased AGI Paper Could Complicate Microsoft Negotiations
The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made...
www.wired.com
June 27, 2025 at 7:39 PM
The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made public. www.wired.com/story/openai...
Reposted by Cindy
Breaking: AI Minister @evansolomon.bsky.social announces at #TorontoTechWeek that applications for Canada’s #AI Compute Access Fund are now open until July 31. More details here: betakit.com/canadian-gov...
June 25, 2025 at 3:05 PM
Breaking: AI Minister @evansolomon.bsky.social announces at #TorontoTechWeek that applications for Canada’s #AI Compute Access Fund are now open until July 31. More details here: betakit.com/canadian-gov...
Reposted by Cindy
(comic) Wonder why
June 10, 2025 at 4:32 PM
(comic) Wonder why