Vertical Communications
@verticalcom.bsky.social
YOUR EXPERTS IN HUMAN FOCUSED COMMUNICATION
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
AI is powerful, but not for every job. Here, we cover recent AI missteps, where it actually helps, and why human oversight and intentional use matter. Plus, how Vertical applies AI with purpose and ongoing care to support stronger customer experiences:
AI: A Powerful Tool. But For What? - Vertical Communications
The challenge for all of us when faced with flashy new tech, is to understand its proper function and use. What kind of tool is artificial intelligence,
www.vertical.com
February 10, 2026 at 4:03 PM
AI is powerful, but not for every job. Here, we cover recent AI missteps, where it actually helps, and why human oversight and intentional use matter. Plus, how Vertical applies AI with purpose and ongoing care to support stronger customer experiences:
Service teams know the pain of unnecessary truck rolls. Remote video support helps technicians diagnose issues *before* hitting the road. Save time, fuel, and customer frustration. See how you can transform your field operations: www.vertical.com/blog/how-to-...
February 9, 2026 at 3:15 PM
Service teams know the pain of unnecessary truck rolls. Remote video support helps technicians diagnose issues *before* hitting the road. Save time, fuel, and customer frustration. See how you can transform your field operations: www.vertical.com/blog/how-to-...
Most onsite support visits can be avoided with the right remote video tools. Save thousands in travel, labor, and downtime. Increase customer satisfaction exponentially.
Our latest article breaks down the biggest cost drivers and how remote video eliminates them. www.vertical.com/blog/how-to-...
Our latest article breaks down the biggest cost drivers and how remote video eliminates them. www.vertical.com/blog/how-to-...
February 3, 2026 at 6:03 PM
Most onsite support visits can be avoided with the right remote video tools. Save thousands in travel, labor, and downtime. Increase customer satisfaction exponentially.
Our latest article breaks down the biggest cost drivers and how remote video eliminates them. www.vertical.com/blog/how-to-...
Our latest article breaks down the biggest cost drivers and how remote video eliminates them. www.vertical.com/blog/how-to-...
Hot take: most “AI failures” are data failures.
If you want AI-powered customer service that actually works, start here: www.vertical.com/blog/7-steps...
If you want AI-powered customer service that actually works, start here: www.vertical.com/blog/7-steps...
January 29, 2026 at 2:27 PM
Hot take: most “AI failures” are data failures.
If you want AI-powered customer service that actually works, start here: www.vertical.com/blog/7-steps...
If you want AI-powered customer service that actually works, start here: www.vertical.com/blog/7-steps...
The weekend forecast is looking rough for a lot of us this weekend. If Monday turns into a “work from blanket fort” kind of day, we fully support it. Stay safe during the storm and keep your tech charged and ready.
January 23, 2026 at 4:56 PM
The weekend forecast is looking rough for a lot of us this weekend. If Monday turns into a “work from blanket fort” kind of day, we fully support it. Stay safe during the storm and keep your tech charged and ready.
Remote video tools let support teams see what the user sees. Resolve issues faster and cut onsite visits.
Learn more: www.vertical.com/blog/how-to-...
Learn more: www.vertical.com/blog/how-to-...
January 23, 2026 at 4:45 PM
Remote video tools let support teams see what the user sees. Resolve issues faster and cut onsite visits.
Learn more: www.vertical.com/blog/how-to-...
Learn more: www.vertical.com/blog/how-to-...
New on the Vertical blog: Cutting massive onsite support costs - without sacrificing service quality. Remote video support is changing the game for field teams, customer service, and technical troubleshooting.
👉 Read the full article: www.vertical.com/blog/how-to-...
👉 Read the full article: www.vertical.com/blog/how-to-...
How to Reduce Onsite Support Costs with Remote Video - Vertical Communications
Google’s recent move to add Emergency Live Video to Android’s 911 call centers is more than a public safety upgrade, it’s a powerful reminder of how
www.vertical.com
January 20, 2026 at 7:43 PM
New on the Vertical blog: Cutting massive onsite support costs - without sacrificing service quality. Remote video support is changing the game for field teams, customer service, and technical troubleshooting.
👉 Read the full article: www.vertical.com/blog/how-to-...
👉 Read the full article: www.vertical.com/blog/how-to-...
Today, we honor the life and legacy of Dr. Martin Luther King Jr. His unwavering commitment to justice, equality, and service continues to shape our communities and challenge us to build a more inclusive future. Wishing everyone a meaningful and reflective MLK Day.
January 19, 2026 at 2:30 PM
Today, we honor the life and legacy of Dr. Martin Luther King Jr. His unwavering commitment to justice, equality, and service continues to shape our communities and challenge us to build a more inclusive future. Wishing everyone a meaningful and reflective MLK Day.
Direct purchase often leaves #SLED organizations with limited support and rigid systems. Vertical ensures flexibility, integration, and expert guidance every step of the way.
That’s #TheVerticalDifference.
That’s #TheVerticalDifference.
January 8, 2026 at 9:02 PM
Direct purchase often leaves #SLED organizations with limited support and rigid systems. Vertical ensures flexibility, integration, and expert guidance every step of the way.
That’s #TheVerticalDifference.
That’s #TheVerticalDifference.
On January 6, 1838 at the Speedwell Iron Works in New Jersey, artist Samuel Morse publicly demonstrated the electric telegraph for the very first time.
At Vertical, we stand on the shoulders of innovators like Morse continuing the evolution of how people connect, collaborate, and communicate.
At Vertical, we stand on the shoulders of innovators like Morse continuing the evolution of how people connect, collaborate, and communicate.
January 6, 2026 at 5:16 PM
On January 6, 1838 at the Speedwell Iron Works in New Jersey, artist Samuel Morse publicly demonstrated the electric telegraph for the very first time.
At Vertical, we stand on the shoulders of innovators like Morse continuing the evolution of how people connect, collaborate, and communicate.
At Vertical, we stand on the shoulders of innovators like Morse continuing the evolution of how people connect, collaborate, and communicate.
Top‑tier UCaaS/CCaaS is great - but only if you get support that matches. Vertical delivers both.
Learn more: www.vertical.com/about/vertic...
Learn more: www.vertical.com/about/vertic...
Vertical Difference - Vertical Communications
Why Choose Vertical? Vertical brings decades of experience using a proven process to deliver customer success. We offer a carefully curated selection of
www.vertical.com
January 5, 2026 at 5:29 PM
Top‑tier UCaaS/CCaaS is great - but only if you get support that matches. Vertical delivers both.
Learn more: www.vertical.com/about/vertic...
Learn more: www.vertical.com/about/vertic...
View more of our On This Day Features: www.youtube.com/playlist?lis...
On This Day - YouTube
Step back in time with On This Day, Vertical's new YouTube Shorts series exploring key moments in telephony and computing history. From groundbreaking invent...
www.youtube.com
December 9, 2025 at 10:22 PM
View more of our On This Day Features: www.youtube.com/playlist?lis...
#OnThisDay: Dec 9, 1968: Douglas Engelbart’s “Mother of All Demos” introduced the mouse + video conferencing. Today, those tools drive contact centers.
December 9, 2025 at 5:25 PM
#OnThisDay: Dec 9, 1968: Douglas Engelbart’s “Mother of All Demos” introduced the mouse + video conferencing. Today, those tools drive contact centers.
Happy Thanksgiving Eve (and happy Wednesday to everyone outside the US)! A reminder to everyone to cook your turkey, not your home!
www.npr.org/2023/11/22/1...
www.npr.org/2023/11/22/1...
Frying turkeys can explode. Here's how to avoid that
When properly cooked, fried turkey can be an explosion for your taste buds. But if it's not completely thawed, that turkey can explode in a pot of hot oil and spark a dangerous fire.
https://www.npr.org/2023/11/22/1214667773/frying-turkey-safely-thanksgiving"
November 26, 2025 at 3:45 PM
Happy Thanksgiving Eve (and happy Wednesday to everyone outside the US)! A reminder to everyone to cook your turkey, not your home!
www.npr.org/2023/11/22/1...
www.npr.org/2023/11/22/1...
AI is transforming business but 95% of pilot projects fail to deliver real results. Why? Lack of preparation.
Assess your organization’s preparedness in just 8 questions with our AI Readiness Quiz: www.vertical.com/whats-your-a...
Assess your organization’s preparedness in just 8 questions with our AI Readiness Quiz: www.vertical.com/whats-your-a...
November 24, 2025 at 4:13 PM
AI is transforming business but 95% of pilot projects fail to deliver real results. Why? Lack of preparation.
Assess your organization’s preparedness in just 8 questions with our AI Readiness Quiz: www.vertical.com/whats-your-a...
Assess your organization’s preparedness in just 8 questions with our AI Readiness Quiz: www.vertical.com/whats-your-a...
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
November 13, 2025 at 7:02 PM
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
“Vertical never seemed annoyed about being called… they convey the feeling that we’re in this together.”
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
November 12, 2025 at 2:03 PM
“Vertical never seemed annoyed about being called… they convey the feeling that we’re in this together.”
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Cloud communications comes in 3 flavors - but only one is right for your business.
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
Navigating the Cloud Communications Landscape: Choosing the Right Delivery Model for Your Business - Vertical Communications
Whitepaper Navigating the Cloud Communications Landscape: Choosing the Right Delivery Model for Your Business Are you looking to update your aging
www.vertical.com
November 3, 2025 at 5:13 PM
Cloud communications comes in 3 flavors - but only one is right for your business.
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
We're honored to be a part of @agccp.bsky.social
See you at the @agccpconference.bsky.social! Will you be there?
See you at the @agccpconference.bsky.social! Will you be there?
Champion Sponsor!
@verticalcom.bsky.social is all about the people! They make it easy for you to deliver rich customer service interactions with better communications technology tailored to your needs.
Meet them at our #AGCCPConference2025
agccp.org
@verticalcom.bsky.social is all about the people! They make it easy for you to deliver rich customer service interactions with better communications technology tailored to your needs.
Meet them at our #AGCCPConference2025
agccp.org
November 3, 2025 at 4:07 PM
We're honored to be a part of @agccp.bsky.social
See you at the @agccpconference.bsky.social! Will you be there?
See you at the @agccpconference.bsky.social! Will you be there?
- Cut Costs and Stay Resilient: How Cloud Phones Help Businesses Navigate Instability (Article- www.vertical.com/blog/how-clo...)
Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability - Vertical Communications
The United States of America has dealt with tariff instability before. But never at this scale. While people are panicking and prices are rising, let’s Rising tariffs don’t have to impact your bottom ...
www.vertical.com
September 30, 2025 at 2:57 AM
- Cut Costs and Stay Resilient: How Cloud Phones Help Businesses Navigate Instability (Article- www.vertical.com/blog/how-clo...)
From Our Library:
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
Webinar Recording: AGCCP Partner Webinar: Tale of Two Trash Cans, Jeremy Markey
In this partner webinar between the Association of Government Contact Center Professionals (AGCCP) and Vertical Communications, Jeremy Markey joined us to share his insights on systems theory and its ...
info.vertical.com
September 30, 2025 at 2:57 AM
From Our Library:
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
- Optimism Tempered by Reality in Government GenAI Implementations www.govtech.com/artificial-i...
Optimism Tempered by Reality in Govt. GenAI Implementations
A new report from the National Association of State Chief Information Officers, with Accenture, finds considerable optimism about the public sector’s generative artificial intelligence work — but rela...
www.govtech.com
September 30, 2025 at 2:57 AM
- Optimism Tempered by Reality in Government GenAI Implementations www.govtech.com/artificial-i...
- How To Develop A Proactive CX Strategy That Enlightens, Not Aggravates, Customers www.nojitter.com/contact-cent...
How to Develop a CX Strategy to Enlighten Customers
AI has now made proactive outreach timelier and more personalized—and consumers welcome the updates, within reason.
www.nojitter.com
September 30, 2025 at 2:57 AM
- How To Develop A Proactive CX Strategy That Enlightens, Not Aggravates, Customers www.nojitter.com/contact-cent...
- How Premature AI Deployments Erode Customer Trust, And What Leaders Can Do customerthink.com/how-prematur...
How Premature AI Deployments Erode Customer Trust, and What Leaders Can Do | CustomerThink
customerthink.com
September 30, 2025 at 2:57 AM
- How Premature AI Deployments Erode Customer Trust, And What Leaders Can Do customerthink.com/how-prematur...
- The CCaaS Leaders Gartner Forgot (And Why You Should Care) www.nojitter.com/contact-cent...
The CCaaS Leaders Gartner Forgot; Why You Should Care
If you should consult the Magic Quadrant, remember it's only one facet of informed decision-making – and there’s a lot it leaves out.
www.nojitter.com
September 30, 2025 at 2:57 AM
- The CCaaS Leaders Gartner Forgot (And Why You Should Care) www.nojitter.com/contact-cent...