Vertical Communications
@verticalcom.bsky.social
YOUR EXPERTS IN HUMAN FOCUSED COMMUNICATION
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
November 13, 2025 at 7:02 PM
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
“Vertical never seemed annoyed about being called… they convey the feeling that we’re in this together.”
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
November 12, 2025 at 2:03 PM
“Vertical never seemed annoyed about being called… they convey the feeling that we’re in this together.”
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Cloud communications comes in 3 flavors - but only one is right for your business.
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
Navigating the Cloud Communications Landscape: Choosing the Right Delivery Model for Your Business - Vertical Communications
Whitepaper Navigating the Cloud Communications Landscape: Choosing the Right Delivery Model for Your Business Are you looking to update your aging
www.vertical.com
November 3, 2025 at 5:13 PM
Cloud communications comes in 3 flavors - but only one is right for your business.
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
Get the full breakdown on the Cloud Communication Delivery Models in Independent Consultant Jon Arnold’s new report.
www.vertical.com/navigating-t...
We're honored to be a part of @agccp.bsky.social
See you at the @agccpconference.bsky.social! Will you be there?
See you at the @agccpconference.bsky.social! Will you be there?
Champion Sponsor!
@verticalcom.bsky.social is all about the people! They make it easy for you to deliver rich customer service interactions with better communications technology tailored to your needs.
Meet them at our #AGCCPConference2025
agccp.org
@verticalcom.bsky.social is all about the people! They make it easy for you to deliver rich customer service interactions with better communications technology tailored to your needs.
Meet them at our #AGCCPConference2025
agccp.org
November 3, 2025 at 4:07 PM
We're honored to be a part of @agccp.bsky.social
See you at the @agccpconference.bsky.social! Will you be there?
See you at the @agccpconference.bsky.social! Will you be there?
It's EOM, EOQ and for some, EOY! Happy Sept 30th.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
September 30, 2025 at 2:57 AM
It's EOM, EOQ and for some, EOY! Happy Sept 30th.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
Did you miss our Ai-Based Customer Experience Automation Webinar?
We invite you to view the recording:
www.youtube.com/watch?v=u_5b...
(36 min runtime at regular speed)
We invite you to view the recording:
www.youtube.com/watch?v=u_5b...
(36 min runtime at regular speed)
Transform your CX with AI / AI Based Customer Experience Automation
YouTube video by Vertical Presents - By Vertical Communications
www.youtube.com
September 29, 2025 at 8:03 PM
Did you miss our Ai-Based Customer Experience Automation Webinar?
We invite you to view the recording:
www.youtube.com/watch?v=u_5b...
(36 min runtime at regular speed)
We invite you to view the recording:
www.youtube.com/watch?v=u_5b...
(36 min runtime at regular speed)
“Speed without accuracy doesn’t build loyalty; it destroys it.”
AI in CX must do more than automate. It must be transparent, reliable, and human-centered.
Learn 3 pillars of trustworthy AI: www.vertical.com/blog/trust-o...
From @8x8inc.bsky.social as part of our Inside AI blog series
AI in CX must do more than automate. It must be transparent, reliable, and human-centered.
Learn 3 pillars of trustworthy AI: www.vertical.com/blog/trust-o...
From @8x8inc.bsky.social as part of our Inside AI blog series
Trust or Bust: Why AI Customer Experience Success Depends on More Than Just Efficiency - Vertical Communications
Welcome guest contributor Jonathan McKenzie! Jonathan is an AI CX Leader specializing in Conversational and Generative AI for Vertical Partner 8x8. As an
www.vertical.com
September 16, 2025 at 1:52 PM
“Speed without accuracy doesn’t build loyalty; it destroys it.”
AI in CX must do more than automate. It must be transparent, reliable, and human-centered.
Learn 3 pillars of trustworthy AI: www.vertical.com/blog/trust-o...
From @8x8inc.bsky.social as part of our Inside AI blog series
AI in CX must do more than automate. It must be transparent, reliable, and human-centered.
Learn 3 pillars of trustworthy AI: www.vertical.com/blog/trust-o...
From @8x8inc.bsky.social as part of our Inside AI blog series
Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
September 12, 2025 at 2:51 PM
Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
⏳ Just 3 biz days left until our webinar on AI-Based CX Automation!
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
AI-Based Customer Experience Automation
AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology, it's about finding the correct ba...
w.ringcentral.com
September 3, 2025 at 7:27 PM
⏳ Just 3 biz days left until our webinar on AI-Based CX Automation!
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
We're honored to once again be listed as a Mitel Contact Center Expert.
www.mitel.com/celebrating-...
www.mitel.com/celebrating-...
Powering Exceptional Experiences: Celebrating Mitel's 2025 Contact Center Specialization Partners
www.mitel.com
September 3, 2025 at 4:12 PM
We're honored to once again be listed as a Mitel Contact Center Expert.
www.mitel.com/celebrating-...
www.mitel.com/celebrating-...
Everyone enjoy the last unofficial summer weekend? We've got August's news round up ready to go now that everyone's back:
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
September 3, 2025 at 3:52 PM
Everyone enjoy the last unofficial summer weekend? We've got August's news round up ready to go now that everyone's back:
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
Ever met someone who made your day better just by showing up?
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
August 29, 2025 at 3:33 PM
Ever met someone who made your day better just by showing up?
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
August 14, 2025 at 2:44 PM
Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
August 12, 2025 at 5:38 PM
Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
RESCHEDULED! Due to personal emergency, we've rescheduled today's webinar for ✨Tuesday, September 9th✨
Same bat time, same bat registration link. Join us!
(if you're already signed up, your registration automatically moves over to the new date)
Same bat time, same bat registration link. Join us!
(if you're already signed up, your registration automatically moves over to the new date)
NEW #WEBINAR ALERT!
Join us Tuesday, August 5th and learn:
➡️ Design AI-powered customer journeys
➡️ Implement automation with impact
➡️ Measure what matters
➡️ Evolve your automation strategy over time
Save your seat: w.ringcentral.com/register/066...
Join us Tuesday, August 5th and learn:
➡️ Design AI-powered customer journeys
➡️ Implement automation with impact
➡️ Measure what matters
➡️ Evolve your automation strategy over time
Save your seat: w.ringcentral.com/register/066...
AI-Based Customer Experience Automation
AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology, it's about finding the correct ba...
w.ringcentral.com
August 5, 2025 at 4:23 PM
RESCHEDULED! Due to personal emergency, we've rescheduled today's webinar for ✨Tuesday, September 9th✨
Same bat time, same bat registration link. Join us!
(if you're already signed up, your registration automatically moves over to the new date)
Same bat time, same bat registration link. Join us!
(if you're already signed up, your registration automatically moves over to the new date)
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. So for July, we present:
July 30, 2025 at 3:43 PM
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. So for July, we present:
NEW #WEBINAR ALERT!
Join us Tuesday, August 5th and learn:
➡️ Design AI-powered customer journeys
➡️ Implement automation with impact
➡️ Measure what matters
➡️ Evolve your automation strategy over time
Save your seat: w.ringcentral.com/register/066...
Join us Tuesday, August 5th and learn:
➡️ Design AI-powered customer journeys
➡️ Implement automation with impact
➡️ Measure what matters
➡️ Evolve your automation strategy over time
Save your seat: w.ringcentral.com/register/066...
AI-Based Customer Experience Automation
AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology, it's about finding the correct ba...
w.ringcentral.com
July 29, 2025 at 5:20 PM
NEW #WEBINAR ALERT!
Join us Tuesday, August 5th and learn:
➡️ Design AI-powered customer journeys
➡️ Implement automation with impact
➡️ Measure what matters
➡️ Evolve your automation strategy over time
Save your seat: w.ringcentral.com/register/066...
Join us Tuesday, August 5th and learn:
➡️ Design AI-powered customer journeys
➡️ Implement automation with impact
➡️ Measure what matters
➡️ Evolve your automation strategy over time
Save your seat: w.ringcentral.com/register/066...
New Article Alert! ✨
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
Vendor Vetting for Government Pros: 6 Secrets to Stress-Free Selection - Vertical Communications
Government purchasing can be complex, with strict regulations, unique contracts, and specialized purchasing processes that set it apart from the private
www.vertical.com
July 8, 2025 at 3:58 PM
New Article Alert! ✨
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
On this day in 1979, Sony introduced it's Walkman.
And just like the Walkman redefined music, today’s communication tech empowers customers to connect on their terms.
Explore how your customer experience can hit the right note: www.vertical.com
youtube.com/shorts/cNhLv...
And just like the Walkman redefined music, today’s communication tech empowers customers to connect on their terms.
Explore how your customer experience can hit the right note: www.vertical.com
youtube.com/shorts/cNhLv...
On This Day: July 1 1979 - The Walkman
YouTube video by Vertical Presents - By Vertical Communications
youtube.com
July 1, 2025 at 5:25 PM
On this day in 1979, Sony introduced it's Walkman.
And just like the Walkman redefined music, today’s communication tech empowers customers to connect on their terms.
Explore how your customer experience can hit the right note: www.vertical.com
youtube.com/shorts/cNhLv...
And just like the Walkman redefined music, today’s communication tech empowers customers to connect on their terms.
Explore how your customer experience can hit the right note: www.vertical.com
youtube.com/shorts/cNhLv...
New Case Study Alert!
We're excited to share our latest success story.
A Vertical install of @8x8inc.bsky.social with a @microsoft.com Teams Integration has drastically cut OPEX costs for Meridian International Center.
Read more: www.vertical.com/case-studies...
We're excited to share our latest success story.
A Vertical install of @8x8inc.bsky.social with a @microsoft.com Teams Integration has drastically cut OPEX costs for Meridian International Center.
Read more: www.vertical.com/case-studies...
Meridian Drastically Cuts OPEX Costs While Eliminating Technology Barriers with Vertical + 8x8 - Vertical Communications
Background Meridian is a nonpartisan center for diplomacy, founded in 1960 and headquartered on a historic campus in Washington, D.C. The organization
www.vertical.com
July 1, 2025 at 3:46 PM
New Case Study Alert!
We're excited to share our latest success story.
A Vertical install of @8x8inc.bsky.social with a @microsoft.com Teams Integration has drastically cut OPEX costs for Meridian International Center.
Read more: www.vertical.com/case-studies...
We're excited to share our latest success story.
A Vertical install of @8x8inc.bsky.social with a @microsoft.com Teams Integration has drastically cut OPEX costs for Meridian International Center.
Read more: www.vertical.com/case-studies...
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. They include news from our partners as well as the telecom/tech/customer experience world at large. Here is June's thread.
June 30, 2025 at 11:38 PM
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. They include news from our partners as well as the telecom/tech/customer experience world at large. Here is June's thread.
AI is revolutionizing industries. But are we using it wisely? Our latest blog explores where AI excels and where human judgment is irreplaceable. Read more: www.vertical.com/blog/ai-a-po...
AI: A Powerful Tool. But For What? - Vertical Communications
The challenge for all of us when faced with flashy new tech, is to understand its proper function and use. What kind of tool is artificial intelligence,
www.vertical.com
June 12, 2025 at 4:53 PM
AI is revolutionizing industries. But are we using it wisely? Our latest blog explores where AI excels and where human judgment is irreplaceable. Read more: www.vertical.com/blog/ai-a-po...
Connection is everything both on and off the battlefield. Today, we pause to honor the heroes who fought for our freedoms because protecting them has never been a one-time effort. #MemorialDay
May 26, 2025 at 1:34 PM
Connection is everything both on and off the battlefield. Today, we pause to honor the heroes who fought for our freedoms because protecting them has never been a one-time effort. #MemorialDay
How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
May 21, 2025 at 3:12 PM
How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Oops. Looks like the Chicago Sun-Times didn't take our advice on how to implement AI safely and effectively.
#SummerReading #TheBooksAren'tReal
www.vertical.com/blog/underst...
#SummerReading #TheBooksAren'tReal
www.vertical.com/blog/underst...
Understanding AI Part I: Questions to Avoid AI Disaster - Vertical Communications
This article is the first in a 2-part series on the business implications of Artificial Intelligence (AI). Understanding AI Part II: The Smart Way to Use
www.vertical.com
May 20, 2025 at 2:49 PM
Oops. Looks like the Chicago Sun-Times didn't take our advice on how to implement AI safely and effectively.
#SummerReading #TheBooksAren'tReal
www.vertical.com/blog/underst...
#SummerReading #TheBooksAren'tReal
www.vertical.com/blog/underst...