Vertical Communications
@verticalcom.bsky.social
YOUR EXPERTS IN HUMAN FOCUSED COMMUNICATION
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
- Cut Costs and Stay Resilient: How Cloud Phones Help Businesses Navigate Instability (Article- www.vertical.com/blog/how-clo...)
Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability - Vertical Communications
The United States of America has dealt with tariff instability before. But never at this scale. While people are panicking and prices are rising, let’s Rising tariffs don’t have to impact your bottom ...
www.vertical.com
September 30, 2025 at 2:57 AM
- Cut Costs and Stay Resilient: How Cloud Phones Help Businesses Navigate Instability (Article- www.vertical.com/blog/how-clo...)
From Our Library:
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
Webinar Recording: AGCCP Partner Webinar: Tale of Two Trash Cans, Jeremy Markey
In this partner webinar between the Association of Government Contact Center Professionals (AGCCP) and Vertical Communications, Jeremy Markey joined us to share his insights on systems theory and its ...
info.vertical.com
September 30, 2025 at 2:57 AM
From Our Library:
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
- The Tale of Two Trashcans: Are Our Human Systems Trashing Our Agent Experience? (Webinar Recording- info.vertical.com/agccp-trashc...
- Optimism Tempered by Reality in Government GenAI Implementations www.govtech.com/artificial-i...
Optimism Tempered by Reality in Govt. GenAI Implementations
A new report from the National Association of State Chief Information Officers, with Accenture, finds considerable optimism about the public sector’s generative artificial intelligence work — but rela...
www.govtech.com
September 30, 2025 at 2:57 AM
- Optimism Tempered by Reality in Government GenAI Implementations www.govtech.com/artificial-i...
- How To Develop A Proactive CX Strategy That Enlightens, Not Aggravates, Customers www.nojitter.com/contact-cent...
How to Develop a CX Strategy to Enlighten Customers
AI has now made proactive outreach timelier and more personalized—and consumers welcome the updates, within reason.
www.nojitter.com
September 30, 2025 at 2:57 AM
- How To Develop A Proactive CX Strategy That Enlightens, Not Aggravates, Customers www.nojitter.com/contact-cent...
- How Premature AI Deployments Erode Customer Trust, And What Leaders Can Do customerthink.com/how-prematur...
How Premature AI Deployments Erode Customer Trust, and What Leaders Can Do | CustomerThink
customerthink.com
September 30, 2025 at 2:57 AM
- How Premature AI Deployments Erode Customer Trust, And What Leaders Can Do customerthink.com/how-prematur...
- The CCaaS Leaders Gartner Forgot (And Why You Should Care) www.nojitter.com/contact-cent...
The CCaaS Leaders Gartner Forgot; Why You Should Care
If you should consult the Magic Quadrant, remember it's only one facet of informed decision-making – and there’s a lot it leaves out.
www.nojitter.com
September 30, 2025 at 2:57 AM
- The CCaaS Leaders Gartner Forgot (And Why You Should Care) www.nojitter.com/contact-cent...
- RingCentral Acquires CommunityWFM To Expand RingCX Portfolio With AI-First Workforce Management www.ringcentral.com/whyringcentr...
September 30, 2025 at 2:57 AM
- RingCentral Acquires CommunityWFM To Expand RingCX Portfolio With AI-First Workforce Management www.ringcentral.com/whyringcentr...
From the Industry:
- NiCE Closes Acquisition Of NiCE Cognigy, Transforming Customer Experience With Best-In-Class, Data-Driven CX AI Platform. www.nice.com/press-releas...
- NiCE Closes Acquisition Of NiCE Cognigy, Transforming Customer Experience With Best-In-Class, Data-Driven CX AI Platform. www.nice.com/press-releas...
NiCE Closes Acquisition of Cognigy | NiCE
NiCE closes acquisition of Cognigy, transforming customer experience with best-in-class, data-driven CX AI platform.
www.nice.com
September 30, 2025 at 2:57 AM
From the Industry:
- NiCE Closes Acquisition Of NiCE Cognigy, Transforming Customer Experience With Best-In-Class, Data-Driven CX AI Platform. www.nice.com/press-releas...
- NiCE Closes Acquisition Of NiCE Cognigy, Transforming Customer Experience With Best-In-Class, Data-Driven CX AI Platform. www.nice.com/press-releas...
- RingCentral brings us guide to using conversation intelligence tools for compliance. www.ringcentral.com/us/en/blog/c...
Using conversation intelligence tools for compliance: Your ultimate guide
Businesses don't always think of using conversation intelligence tools for compliance. Check out our guide to learn why you should, and the benefits it can bring.
www.ringcentral.com
September 30, 2025 at 2:57 AM
- RingCentral brings us guide to using conversation intelligence tools for compliance. www.ringcentral.com/us/en/blog/c...
- Mitel discusses the Retail Customer's engagement trends and how they're redefining communications infrastructure. www.mitel.com/blog/retails...
Retail’s Customer Engagement Trends Are Redefining Communications Infrastructure
Discover how evolving retail customer engagement trends can transform your communications infrastructure, driving efficiency and enhancing customer satisfaction.
www.mitel.com
September 30, 2025 at 2:57 AM
- Mitel discusses the Retail Customer's engagement trends and how they're redefining communications infrastructure. www.mitel.com/blog/retails...
- @8x8inc.bsky.social dives into what your customers are saying - and why your agents should hear it. www.8x8.com/blog/what-yo...
September 30, 2025 at 2:57 AM
- @8x8inc.bsky.social dives into what your customers are saying - and why your agents should hear it. www.8x8.com/blog/what-yo...
From Our Partners:
- NiCE shares 4 ways a people-first AI strategy drives better service. www.nice.com/blog/4-ways-...
- NiCE shares 4 ways a people-first AI strategy drives better service. www.nice.com/blog/4-ways-...
4 ways a people-first AI strategy drives better service | NiCE
When most people hear AI, they think tech, not humans. And that’s the first (and biggest) misstep most companies make in their AI strategy.
www.nice.com
September 30, 2025 at 2:57 AM
From Our Partners:
- NiCE shares 4 ways a people-first AI strategy drives better service. www.nice.com/blog/4-ways-...
- NiCE shares 4 ways a people-first AI strategy drives better service. www.nice.com/blog/4-ways-...
Jonathan McKenzie of @8x8inc.bsky.social - an AI CX Leader specializing in Conversational & Generative AI - kicks our series off with insights on the trust crisis in AI-powered CX & why transparency and human-centered design are the real game changers.
www.vertical.com/blog/trust-o...
www.vertical.com/blog/trust-o...
September 12, 2025 at 2:51 PM
Jonathan McKenzie of @8x8inc.bsky.social - an AI CX Leader specializing in Conversational & Generative AI - kicks our series off with insights on the trust crisis in AI-powered CX & why transparency and human-centered design are the real game changers.
www.vertical.com/blog/trust-o...
www.vertical.com/blog/trust-o...
These aren’t product pitches.
They’re real insights from the people shaping the future of intelligent customer experiences.
They’re real insights from the people shaping the future of intelligent customer experiences.
September 12, 2025 at 2:51 PM
These aren’t product pitches.
They’re real insights from the people shaping the future of intelligent customer experiences.
They’re real insights from the people shaping the future of intelligent customer experiences.
Each month, a new leader from one of our curated technology partners will bring you a fresh take on AI. Whether it’s their guiding philosophy, unique approach to innovation, or bold predictions for what’s next, you won't want to miss it.
September 12, 2025 at 2:51 PM
Each month, a new leader from one of our curated technology partners will bring you a fresh take on AI. Whether it’s their guiding philosophy, unique approach to innovation, or bold predictions for what’s next, you won't want to miss it.