Vertical Communications
@verticalcom.bsky.social
YOUR EXPERTS IN HUMAN FOCUSED COMMUNICATION
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. www.vertical.com
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
November 13, 2025 at 7:02 PM
That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
#TheVerticalDifference #GovCARE #SLED
“Vertical never seemed annoyed about being called… they convey the feeling that we’re in this together.”
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
November 12, 2025 at 2:03 PM
“Vertical never seemed annoyed about being called… they convey the feeling that we’re in this together.”
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
Support is the hidden differentiator in cloud communications. Learn why the wholesale model delivers where others fall short.
www.vertical.com/navigating-t...
It's EOM, EOQ and for some, EOY! Happy Sept 30th.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
September 30, 2025 at 2:57 AM
It's EOM, EOQ and for some, EOY! Happy Sept 30th.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
As is tradition, we share our News Roundup; a smattering of news from partners, the industry, and our archive that's interesting and relevant from this month.
Jonathan McKenzie of @8x8inc.bsky.social - an AI CX Leader specializing in Conversational & Generative AI - kicks our series off with insights on the trust crisis in AI-powered CX & why transparency and human-centered design are the real game changers.
www.vertical.com/blog/trust-o...
www.vertical.com/blog/trust-o...
September 12, 2025 at 2:51 PM
Jonathan McKenzie of @8x8inc.bsky.social - an AI CX Leader specializing in Conversational & Generative AI - kicks our series off with insights on the trust crisis in AI-powered CX & why transparency and human-centered design are the real game changers.
www.vertical.com/blog/trust-o...
www.vertical.com/blog/trust-o...
Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
September 12, 2025 at 2:51 PM
Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.
Everyone enjoy the last unofficial summer weekend? We've got August's news round up ready to go now that everyone's back:
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
September 3, 2025 at 3:52 PM
Everyone enjoy the last unofficial summer weekend? We've got August's news round up ready to go now that everyone's back:
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
From our Partners, we'll start with 8x8 bringing us what CX and IT leaders need to hear about turning AI into results: www.8x8.com/blog/turning...
Ever met someone who made your day better just by showing up?
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
August 29, 2025 at 3:33 PM
Ever met someone who made your day better just by showing up?
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
Our staff does that every single day. This customer said it best...
That's the #VerticalDifference.
Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
August 14, 2025 at 2:44 PM
Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
August 12, 2025 at 5:38 PM
Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. So for July, we present:
July 30, 2025 at 3:43 PM
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. So for July, we present:
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. They include news from our partners as well as the telecom/tech/customer experience world at large. Here is June's thread.
June 30, 2025 at 11:38 PM
Each month in our Vertical Broadcast Newsletters (sign up here: hubs.ly/Q03kxKYV0) we include news we think is interesting/useful from the month's happenings. They include news from our partners as well as the telecom/tech/customer experience world at large. Here is June's thread.
Connection is everything both on and off the battlefield. Today, we pause to honor the heroes who fought for our freedoms because protecting them has never been a one-time effort. #MemorialDay
May 26, 2025 at 1:34 PM
Connection is everything both on and off the battlefield. Today, we pause to honor the heroes who fought for our freedoms because protecting them has never been a one-time effort. #MemorialDay
How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
May 21, 2025 at 3:12 PM
How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
In retail, cost control and operational agility are everything. Especially when global tariffs drive up the price of telecom hardware.
Find out how cloud communications can help your retail business stay lean, connected, and tariff-resistant: www.vertical.com/blog/how-clo...
Find out how cloud communications can help your retail business stay lean, connected, and tariff-resistant: www.vertical.com/blog/how-clo...
May 15, 2025 at 4:07 PM
In retail, cost control and operational agility are everything. Especially when global tariffs drive up the price of telecom hardware.
Find out how cloud communications can help your retail business stay lean, connected, and tariff-resistant: www.vertical.com/blog/how-clo...
Find out how cloud communications can help your retail business stay lean, connected, and tariff-resistant: www.vertical.com/blog/how-clo...
As budgets tighten and hardware costs rise due to global tariffs, schools should rethink their communications infrastructure. Transitioning to the cloud is a strategic way to control costs and avoid tariff-related budget shocks. Learn more:
www.vertical.com/blog/how-clo...
www.vertical.com/blog/how-clo...
May 13, 2025 at 4:09 PM
As budgets tighten and hardware costs rise due to global tariffs, schools should rethink their communications infrastructure. Transitioning to the cloud is a strategic way to control costs and avoid tariff-related budget shocks. Learn more:
www.vertical.com/blog/how-clo...
www.vertical.com/blog/how-clo...
Postponed! Stay tuned for a new date.
May 6, 2025 at 12:40 AM
Postponed! Stay tuned for a new date.
Fill in the blank: "Vertical saved over $1.2 Million in annual OPEX by _____."
While there could be many answers, find out the right one in our latest article, "Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability."
www.vertical.com/blog/how-clo...
While there could be many answers, find out the right one in our latest article, "Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability."
www.vertical.com/blog/how-clo...
May 5, 2025 at 4:34 PM
Fill in the blank: "Vertical saved over $1.2 Million in annual OPEX by _____."
While there could be many answers, find out the right one in our latest article, "Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability."
www.vertical.com/blog/how-clo...
While there could be many answers, find out the right one in our latest article, "Cut Costs & Stay Resilient: How Cloud Phones Help Businesses Navigate Tariff Instability."
www.vertical.com/blog/how-clo...
Harness the Force… of Automation.
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
May 4, 2025 at 9:30 PM
Harness the Force… of Automation.
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Our virtual agents understand thousands of customer sentiment signals.
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
May 4, 2025 at 7:30 PM
Our virtual agents understand thousands of customer sentiment signals.
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
The Dark Side:
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
May 4, 2025 at 5:30 PM
The Dark Side:
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
"These aren’t the calls you’re looking for…”
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
May 4, 2025 at 3:20 PM
"These aren’t the calls you’re looking for…”
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
In a contact center not so far, far away…
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
May 4, 2025 at 1:30 PM
In a contact center not so far, far away…
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
Achieve the perfect balance between AI efficiency and quality human interactions.
Join our webinar and:
✨ Design AI-powered customer journeys
✨ Implement impactful automation
✨ Measure key metrics
✨ Adapt your automation strategy over time.
Save Your Seat: w.ringcentral.com/register/066...
Join our webinar and:
✨ Design AI-powered customer journeys
✨ Implement impactful automation
✨ Measure key metrics
✨ Adapt your automation strategy over time.
Save Your Seat: w.ringcentral.com/register/066...
April 30, 2025 at 4:07 PM
Achieve the perfect balance between AI efficiency and quality human interactions.
Join our webinar and:
✨ Design AI-powered customer journeys
✨ Implement impactful automation
✨ Measure key metrics
✨ Adapt your automation strategy over time.
Save Your Seat: w.ringcentral.com/register/066...
Join our webinar and:
✨ Design AI-powered customer journeys
✨ Implement impactful automation
✨ Measure key metrics
✨ Adapt your automation strategy over time.
Save Your Seat: w.ringcentral.com/register/066...
Headed to #MassBuysExpo? Visit Booth 1041 to chat about how Vertical can elevate your constituent engagement through what we call #TheVerticalDifference
April 29, 2025 at 5:08 PM
Headed to #MassBuysExpo? Visit Booth 1041 to chat about how Vertical can elevate your constituent engagement through what we call #TheVerticalDifference