Claire Reynolds
@claireereynolds.bsky.social
Co-designing better experiences for health and care. Service design | User research | Innovation | Transformation | Charity Digital
Great piece by @kirstywrites.bsky.social. We covered this exact topic in our recent research into #AI in support #ServiceDelivery in UK charities. For more case studies, plus insights, tips and principles for using AI in service delivery see www.healthia.services/insight/ai-r...
December 2, 2024 at 1:46 PM
Great piece by @kirstywrites.bsky.social. We covered this exact topic in our recent research into #AI in support #ServiceDelivery in UK charities. For more case studies, plus insights, tips and principles for using AI in service delivery see www.healthia.services/insight/ai-r...
Not come across Rally Reads before, but as a book 🐛 I love the concept. @zoeamar.bsky.social has some great and varied recommendations in this one (covering AI, dance music, time management and hope).
The latest edition of Rally Reads features the epic @zoeamar.bsky.social
www.wearerally.co.uk/blog/2024/11/28/rally-reads-with-zoe-amar
What is Rally Reads I hear you over there in the corner scream.
1/2
www.wearerally.co.uk/blog/2024/11/28/rally-reads-with-zoe-amar
What is Rally Reads I hear you over there in the corner scream.
1/2
Rally Reads: With Zoe Amar. — Rally
This edition of Rally reads features Zoe Amar a digital and AI consultancy for charities, co-author of The Charity Digital Skills Report and co-host of the leadership podcast Starts at the Top.
www.wearerally.co.uk
November 29, 2024 at 8:50 AM
Not come across Rally Reads before, but as a book 🐛 I love the concept. @zoeamar.bsky.social has some great and varied recommendations in this one (covering AI, dance music, time management and hope).
Great round-up of podcasts from @sophiedrouet.bsky.social for anyone working / interested in the user-centred design of charity and public sector services. Great to see Healthia's new podcast, Problems Worth Solving featured 🥳
#podcast #UserCentredDesign #ServiceDesign #Charity #PublicServices
#podcast #UserCentredDesign #ServiceDesign #Charity #PublicServices
🎙️ I'm compiling a list of thought provoking podcasts on user centred design and digital/tech in the charity and public sectors.
Here's what I've got so far - what else can you recommend?
Dead Ends by @theschoolofgood.bsky.social
open.spotify.com/show/3IP75jD...
Here's what I've got so far - what else can you recommend?
Dead Ends by @theschoolofgood.bsky.social
open.spotify.com/show/3IP75jD...
Dead Ends
Podcast · The School of Good Services · Dead Ends is a monthly podcast about how the world around us is designed, and how it got that way, ending mostly in, isn’t that interesting? Hosted by Lou Down...
open.spotify.com
November 28, 2024 at 1:51 PM
Great round-up of podcasts from @sophiedrouet.bsky.social for anyone working / interested in the user-centred design of charity and public sector services. Great to see Healthia's new podcast, Problems Worth Solving featured 🥳
#podcast #UserCentredDesign #ServiceDesign #Charity #PublicServices
#podcast #UserCentredDesign #ServiceDesign #Charity #PublicServices
A new Problems Worth Solving #podcast is here 🎧 We talk to Rochelle Gold, Head of #UserResearch & #UserCentredDesign at NHS England about the challenge of making #digital services more human.
Access this & past episodes 👉 www.healthia.services/insight/podc...
#ServiceDesign #Healthcare #Podcast
Access this & past episodes 👉 www.healthia.services/insight/podc...
#ServiceDesign #Healthcare #Podcast
Healthia - service design and digital change
www.healthia.services
November 26, 2024 at 1:03 PM
A new Problems Worth Solving #podcast is here 🎧 We talk to Rochelle Gold, Head of #UserResearch & #UserCentredDesign at NHS England about the challenge of making #digital services more human.
Access this & past episodes 👉 www.healthia.services/insight/podc...
#ServiceDesign #Healthcare #Podcast
Access this & past episodes 👉 www.healthia.services/insight/podc...
#ServiceDesign #Healthcare #Podcast
Reposted by Claire Reynolds
I’ve added more health journalists to this list. Let me know if I’ve missed anyone (and ignore me on there - I can’t remove myself) go.bsky.app/C6xCi2q
November 22, 2024 at 2:20 PM
I’ve added more health journalists to this list. Let me know if I’ve missed anyone (and ignore me on there - I can’t remove myself) go.bsky.app/C6xCi2q
Reposted by Claire Reynolds
Why do so many strategic initiatives fail?
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
November 21, 2024 at 9:05 PM
Why do so many strategic initiatives fail?
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
Reposted by Claire Reynolds
Looking to find charities to follow? Start here -
My starter pack 1 of the early adopters: go.bsky.app/UVMCfpi
And now starter pack 2: go.bsky.app/7mP5Af9
My starter pack 1 of the early adopters: go.bsky.app/UVMCfpi
And now starter pack 2: go.bsky.app/7mP5Af9
November 20, 2024 at 10:43 AM
Looking to find charities to follow? Start here -
My starter pack 1 of the early adopters: go.bsky.app/UVMCfpi
And now starter pack 2: go.bsky.app/7mP5Af9
My starter pack 1 of the early adopters: go.bsky.app/UVMCfpi
And now starter pack 2: go.bsky.app/7mP5Af9
Loved being part of this research to help unlock the potential of #AI in third sector support service delivery. Read the report for inspiration, practical tips & resources www.healthia.services/insight/ai-r...
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
Healthia - service design and digital change
www.healthia.services
November 20, 2024 at 4:39 PM
Loved being part of this research to help unlock the potential of #AI in third sector support service delivery. Read the report for inspiration, practical tips & resources www.healthia.services/insight/ai-r...
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
#AI #Charity #ServiceDelivery #DigitalTransformation #ServiceDesign
#Healthcare
I resisted BlueSky for a while - having already backed off from using Twitter/X, it was actually nice to have one fewer platform to check / post / comment on. But, I'm finding the rapid uptake absolutely fascinating, both in relation to the decline of X and BlueSky overtaking Threads in the US.
This is really getting quite remarkable
• BlueSky user numbers have doubled in the past week and now total 3.5 million across US & UK 🚀
• Number of people deleting their X/Twitter account remains way up
And the next chart is particularly notable...
• BlueSky user numbers have doubled in the past week and now total 3.5 million across US & UK 🚀
• Number of people deleting their X/Twitter account remains way up
And the next chart is particularly notable...
November 20, 2024 at 10:09 AM
I resisted BlueSky for a while - having already backed off from using Twitter/X, it was actually nice to have one fewer platform to check / post / comment on. But, I'm finding the rapid uptake absolutely fascinating, both in relation to the decline of X and BlueSky overtaking Threads in the US.
Reposted by Claire Reynolds
Bluesky now has over 20M people!! 🎉
We've been adding over a million users per day for the last few days. To celebrate, here are 20 fun facts about Bluesky:
We've been adding over a million users per day for the last few days. To celebrate, here are 20 fun facts about Bluesky:
November 19, 2024 at 6:51 PM
Bluesky now has over 20M people!! 🎉
We've been adding over a million users per day for the last few days. To celebrate, here are 20 fun facts about Bluesky:
We've been adding over a million users per day for the last few days. To celebrate, here are 20 fun facts about Bluesky:
👋🏻 I’m Claire, a consulting director at Healthia (formerly Mace & Menter). We deliver service co-design & digital innovation with charities & public services. I was previously an in-house charity digital & transformation lead. I’m Mum to Edie👇🏻, a book worm, mentor, swimmer & occasional runner.
November 19, 2024 at 1:45 PM
👋🏻 I’m Claire, a consulting director at Healthia (formerly Mace & Menter). We deliver service co-design & digital innovation with charities & public services. I was previously an in-house charity digital & transformation lead. I’m Mum to Edie👇🏻, a book worm, mentor, swimmer & occasional runner.
Reposted by Claire Reynolds
New to @bsky.app? We’ve got some etiquette just for you!
Turn on the little feature that reminds you to post alt text with your images. Alt text allows blind and partially sighted people to understand what's in your images using screen readers. Without alt text, it just says "image".
Turn on the little feature that reminds you to post alt text with your images. Alt text allows blind and partially sighted people to understand what's in your images using screen readers. Without alt text, it just says "image".
November 14, 2024 at 5:13 PM
New to @bsky.app? We’ve got some etiquette just for you!
Turn on the little feature that reminds you to post alt text with your images. Alt text allows blind and partially sighted people to understand what's in your images using screen readers. Without alt text, it just says "image".
Turn on the little feature that reminds you to post alt text with your images. Alt text allows blind and partially sighted people to understand what's in your images using screen readers. Without alt text, it just says "image".