Andrew Maier
@andrewmaier.bsky.social
UX research, service design, and facilitation — possibly in that order, depending on the day. Dad. Avid reader, occasional writer, amateur vocalist and baker. He/him. Montreal, QC, Canada 🇨🇦
Reposted by Andrew Maier
do you know an awesome, civic-minded customer experience leader who can run a call center, a website, an app, & is a terrific partner & manager? & hangs out in commuting range of San Francisco? please point that person right at this post 👇
hey SF & Bay Area sky! City & County of SF is looking for our next 311 Director - is this you? you need some specialized experience like running both call centers & apps or websites, a civic & collaborative mindset, & strong management background. apply by 9/25! careers.sf.gov/role/?id=374...
DIRECTOR, 311 CUSTOMER SERVICE CENTER (0953) - Office of the City Administrator
Work Location: 1 South Van Ness, San Francisco, CA 94103Position Status: Full-timeJob Code and Title: 0953 Director of 311 Customer Service CenterCompensation information: $93.1250 - $118.8750 (hourly...
careers.sf.gov
September 12, 2025 at 8:29 PM
do you know an awesome, civic-minded customer experience leader who can run a call center, a website, an app, & is a terrific partner & manager? & hangs out in commuting range of San Francisco? please point that person right at this post 👇
If Pavel is right then Apple, the very company that popularized the phrase user experience (if I’m not mistaken), appears to have lost the plot. I really hope not.
It was unavoidable that this week I'd end up writing about Apple's latest blunder. But in the context of Figma's Sites bullshit and Shopify recasting designers as "artists" it's even worse than one OS making a stupid decision.
The mission of UX is being changed: from making shit work, into branding
The mission of UX is being changed: from making shit work, into branding
Apple's Liquid Glass is a grim portent for UX
Industry leaders like Apple and Shopify are redefining design excellence from making products usable to solely luxury branding.
productpicnic.beehiiv.com
June 13, 2025 at 11:38 PM
If Pavel is right then Apple, the very company that popularized the phrase user experience (if I’m not mistaken), appears to have lost the plot. I really hope not.
Reposted by Andrew Maier
It’s been fun watching the unlikely rise of MCP as a standard, which is open and messy in a way that mimics the dynamics of the good parts of Web 2.0. Maybe something interesting will happen! www.anildash.com//2025/05/20/...
MCP is the coming of Web 2.0 2.0 - Anil Dash
A blog about making culture. Since 1999.
www.anildash.com
May 20, 2025 at 1:25 PM
It’s been fun watching the unlikely rise of MCP as a standard, which is open and messy in a way that mimics the dynamics of the good parts of Web 2.0. Maybe something interesting will happen! www.anildash.com//2025/05/20/...
Reposted by Andrew Maier
we're doing the thing unbreaking.org
Unbreaking — How the administration is breaking the government, and what that means for all of us.
Unbreaking — How the administration is breaking the government, and what that means for all of us.
unbreaking.org
April 23, 2025 at 6:30 PM
we're doing the thing unbreaking.org
Reposted by Andrew Maier
18F, the federal government’s technology shop, was just demolished by Musk’s team. It was a cost-recoverable org, charging agencies for their expertise, using a consulting model. Its cost to government was negligible, its benefits huge. My team there once saved DoD $500 million.
A thread about 18F:
A thread about 18F:
18F is *precisely* what Musk and team claim should exist within government. But when his team found it, they destroyed it, because it is evidence that government works well (can’t have that!), and because like Zelensky, 18F didn’t bend the knee.
March 1, 2025 at 3:32 PM
18F, the federal government’s technology shop, was just demolished by Musk’s team. It was a cost-recoverable org, charging agencies for their expertise, using a consulting model. Its cost to government was negligible, its benefits huge. My team there once saved DoD $500 million.
A thread about 18F:
A thread about 18F:
Reposted by Andrew Maier
this OPM career civil servant is risking a lot to share her situation slate.com/news-and-pol...
I Work in the Office Carrying Out the Government Purge. Here’s What I Want You to Know.
We’re as freaked out and angry as everyone else.
slate.com
February 8, 2025 at 8:45 PM
this OPM career civil servant is risking a lot to share her situation slate.com/news-and-pol...
🎵 SPELLLING - Portrait of My Heart www.youtube.com/watch?v=VlUp...
SPELLLING - Portrait of My Heart (Official Video)
YouTube video by SPELLLINGVEVO
www.youtube.com
January 15, 2025 at 11:35 PM
🎵 SPELLLING - Portrait of My Heart www.youtube.com/watch?v=VlUp...
Reposted by Andrew Maier
TikTok’s fate is in SCOTUS’s hands. Here’s my wee @economist.com preview of this morning’s oral argument www.economist.com/catch-up-wor...
TikTok ban reaches the Supreme Court
Catch up: America beats jobs forecast; world breaches 1.5°C warming target
www.economist.com
January 10, 2025 at 2:40 PM
TikTok’s fate is in SCOTUS’s hands. Here’s my wee @economist.com preview of this morning’s oral argument www.economist.com/catch-up-wor...
Reposted by Andrew Maier
I am available for new contract work.
I have 20+ years 😩 experience in web design and development and I’m still learning. I have written courses and books that have influenced interface design across the industry. I love prototyping, writing documentation, creative coding, and #a11y.
👋
I have 20+ years 😩 experience in web design and development and I’m still learning. I have written courses and books that have influenced interface design across the industry. I love prototyping, writing documentation, creative coding, and #a11y.
👋
November 25, 2024 at 10:58 AM
I am available for new contract work.
I have 20+ years 😩 experience in web design and development and I’m still learning. I have written courses and books that have influenced interface design across the industry. I love prototyping, writing documentation, creative coding, and #a11y.
👋
I have 20+ years 😩 experience in web design and development and I’m still learning. I have written courses and books that have influenced interface design across the industry. I love prototyping, writing documentation, creative coding, and #a11y.
👋
Imagine you're part of a generation that hasn't been able to accrue property, capital, wealth. How do you hear phrases like "What's in it for me" and "Not in my backyard"?
November 22, 2024 at 1:33 PM
Imagine you're part of a generation that hasn't been able to accrue property, capital, wealth. How do you hear phrases like "What's in it for me" and "Not in my backyard"?
One of the more thought-provoking ideas I heard at Code for America was Tom Preston-Werner's Readme Driven Development: By starting with the readme, you ensure a more-inclusive development effort tom.preston-werner.com/2010/08/23/r...
Readme Driven Development
tom.preston-werner.com
November 14, 2024 at 8:04 PM
One of the more thought-provoking ideas I heard at Code for America was Tom Preston-Werner's Readme Driven Development: By starting with the readme, you ensure a more-inclusive development effort tom.preston-werner.com/2010/08/23/r...
Enjoyed this interview with professor Heather Cox Richardson on how we might think about American democracy during/after a second Trump presidency podcasts.apple.com/ca/podcast/t...
Trump Won. What Now? with Heather Cox Richardson
Podcast Episode · The Weekly Show with Jon Stewart · 2024-11-08 · 1h 11m
podcasts.apple.com
November 13, 2024 at 12:15 PM
Enjoyed this interview with professor Heather Cox Richardson on how we might think about American democracy during/after a second Trump presidency podcasts.apple.com/ca/podcast/t...
Reposted by Andrew Maier
Jeff Bezos should read what I wrote today. Because he clearly doesn't understand why people are so upset and not trusting his paper anymore.
www.techdirt.com/2024/10/28/h...
www.techdirt.com/2024/10/28/h...
October 29, 2024 at 12:40 AM
Jeff Bezos should read what I wrote today. Because he clearly doesn't understand why people are so upset and not trusting his paper anymore.
www.techdirt.com/2024/10/28/h...
www.techdirt.com/2024/10/28/h...
It is 2024 and all of us — but publishers, especially — are still processing what it means to exist in a world where it's never been easier to publish/share your thoughts. I see this every day I go online.
October 19, 2024 at 2:29 PM
It is 2024 and all of us — but publishers, especially — are still processing what it means to exist in a world where it's never been easier to publish/share your thoughts. I see this every day I go online.
Reposted by Andrew Maier
Okay well that sounds like a Supreme Court Justice colluding with the defense team of a former president* under multiple federal & state indictment so as to provide a path for manipulating legal proceedings which might fall under said justice's review. Seems REAL BAD.
www.nytimes.com/live/2024/09...
www.nytimes.com/live/2024/09...
September 6, 2024 at 12:17 AM
Okay well that sounds like a Supreme Court Justice colluding with the defense team of a former president* under multiple federal & state indictment so as to provide a path for manipulating legal proceedings which might fall under said justice's review. Seems REAL BAD.
www.nytimes.com/live/2024/09...
www.nytimes.com/live/2024/09...
Reposted by Andrew Maier
Biden Advisors Think Strategy To Do Zero Prep And Keep Biden Awake For Past 72 Hours Working Great
June 28, 2024 at 1:50 AM
Biden Advisors Think Strategy To Do Zero Prep And Keep Biden Awake For Past 72 Hours Working Great
I am an absolute sucker for prototyping and thinking through new interfaces for familiar tasks. Really cool.
alexanderobenauer.com/ollos/
alexanderobenauer.com/ollos/
OLLOS
OLLOS is an experiment that organizes everything in my personal computing environment on one unified timeline.
alexanderobenauer.com
June 22, 2024 at 9:58 PM
I am an absolute sucker for prototyping and thinking through new interfaces for familiar tasks. Really cool.
alexanderobenauer.com/ollos/
alexanderobenauer.com/ollos/