Started the week feeling a bit sulky…
Ended it feeling downright happy.

Turns out all it took was a new Emotional Barometer card deck to keep me on track. (At least until my wife discovers I’ve bought more cards… again.)

Review on its way…

Tried Seth Godin’s Mentor Prompts today. Think digital mentorship meets AI curation. I was ready to roll my eyes… then it actually worked. 👀 Full review before year-end.

We created the CX Priority Explorer, part of the CX Fundamentals Toolkit. Give it a try!

cx-explorer.werner-puchert.com

One of the biggest challenges in Customer Experience isn’t coming up with ideas, it’s knowing where to focus.

#CustomerExperience
#CXTools
#CXStrategy

Want to explore your CX priorities in 15 minutes?

I just released an early version of the CX Priority Explorer. A practical tool that helps Identify key CX priorities.

Simple, free and ready to try
👉 xperience.consulting/cx-fundament...

I’d love to hear your thoughts

#CustomerExperience #CX

Saturdayzzzz. Lake Zurich 🇨🇭

So stoked. Received the print preview of my Toolkit (CX Fundamentals) last week. The full video is in the works, but here's a peek.

A little bit of advertising - supporting a fellow creator. Reviewed the original version 2 years ago youtu.be/oqpp4Rsqmfk?...

I've got a discount code with your/my, name on it :)

Facilitator Cards got a refresh!

I loved the original—and the sequel’s just as good. Grab yours with 10% off using code WERNER.

(Thanks to Meg and the team!)

shop.facilitator.cards

Just rediscovered this gem from 1989 – the Creative Whack Pack by Roger von Oech.

These cards were designed to challenge conventional thinking and spark new ideas. Nearly 35 years later and they remain surprisingly relevant - I hope I can age this well to 😂

He’s not flawless, but this is what leadership looks like. It’s rare, but it still exists. The question is—where do I stand? What’s my role?

Quick proud intro to my new CX Tool. Currently getting tested by a few friends. I will be adding more content soon. Ping me if you want to know more.

*** They are available on Deckible if you want a digital version 🚀

#customerexperience #cx #experiencedesign #tools