StepChange
@stepchange.bsky.social
We're StepChange, the UK's largest provider of free, online debt advice 24/7. Debt happens. Let's deal with it.
www.stepchange.org
www.stepchange.org
It's #DebtAwarenessWeek, and we're exploring shame and stigma - we want to challenge attitudes to debt and help people access the support they need 💷
www.stepchange.org/debt-awareness-week.aspx (1/5)
www.stepchange.org/debt-awareness-week.aspx (1/5)
Debt Awareness Week 2025. StepChange Debt Charity
www.stepchange.org
March 24, 2025 at 11:49 AM
It's #DebtAwarenessWeek, and we're exploring shame and stigma - we want to challenge attitudes to debt and help people access the support they need 💷
www.stepchange.org/debt-awareness-week.aspx (1/5)
www.stepchange.org/debt-awareness-week.aspx (1/5)
Reposted by StepChange
My latest blog is about the @stepchange.bsky.social report launch event which I attended this week on behalf of Money Advice Plus.
Great to see such a large provider elevating the issue of #CoercedDebt by exploring client experiences and being a champion of this work.
#EconomicAbuse
Great to see such a large provider elevating the issue of #CoercedDebt by exploring client experiences and being a champion of this work.
#EconomicAbuse
March 20, 2025 at 10:46 AM
My latest blog is about the @stepchange.bsky.social report launch event which I attended this week on behalf of Money Advice Plus.
Great to see such a large provider elevating the issue of #CoercedDebt by exploring client experiences and being a champion of this work.
#EconomicAbuse
Great to see such a large provider elevating the issue of #CoercedDebt by exploring client experiences and being a champion of this work.
#EconomicAbuse
Council tax rules include a final sanction of imprisonment in cases of non-payment - yet new data shows that hardly anyone goes to prison
So it's high time this outdated regulation - which hangs over those in financial difficulty - is revoked
inews.co.uk/news/council...
So it's high time this outdated regulation - which hangs over those in financial difficulty - is revoked
inews.co.uk/news/council...
How broke councils are using the threat of prison against vulnerable people
The number of people being taken to court because they have not paid their council tax is rising – but campaigners argue the threat of prison is being used as a ‘tactic’ as figures reveal it is rarely...
inews.co.uk
March 10, 2025 at 9:41 AM
Council tax rules include a final sanction of imprisonment in cases of non-payment - yet new data shows that hardly anyone goes to prison
So it's high time this outdated regulation - which hangs over those in financial difficulty - is revoked
inews.co.uk/news/council...
So it's high time this outdated regulation - which hangs over those in financial difficulty - is revoked
inews.co.uk/news/council...
We’re campaigning for council tax reform, pushing for a more compassionate approach
Our client Michael shared his story, while Emily Whitford highlighted the struggles of those in arrears in an interview with @theipaper.com and @adamforrest.bsky.social
inews.co.uk/news/council...
Our client Michael shared his story, while Emily Whitford highlighted the struggles of those in arrears in an interview with @theipaper.com and @adamforrest.bsky.social
inews.co.uk/news/council...
I couldn’t pay my council tax - ‘scary’ bailiffs threatened to take everything
Michael says dealing with debt collectors after his motorbike crash was ‘traumatic’ - as charities call for changes in enforcement
inews.co.uk
March 7, 2025 at 11:12 AM
We’re campaigning for council tax reform, pushing for a more compassionate approach
Our client Michael shared his story, while Emily Whitford highlighted the struggles of those in arrears in an interview with @theipaper.com and @adamforrest.bsky.social
inews.co.uk/news/council...
Our client Michael shared his story, while Emily Whitford highlighted the struggles of those in arrears in an interview with @theipaper.com and @adamforrest.bsky.social
inews.co.uk/news/council...
Today, we’re launching our latest policy report ‘Too close to home’, which explores StepChange debt advice clients’ experiences of coerced debt.
Read the report here: stepchange.org/policy-and-r...
Read the report here: stepchange.org/policy-and-r...
March 3, 2025 at 12:05 PM
Today, we’re launching our latest policy report ‘Too close to home’, which explores StepChange debt advice clients’ experiences of coerced debt.
Read the report here: stepchange.org/policy-and-r...
Read the report here: stepchange.org/policy-and-r...
🎉 Our impact in 2024 🎉
We’re very proud to share our 2024 Impact Report which highlights how we delivered on our strategic objectives last year.
This includes full debt advice to over 170k people and supporting our clients to repay over £360m in debt.
Download the report here ➡️ t.co/1LYsll5CeU
We’re very proud to share our 2024 Impact Report which highlights how we delivered on our strategic objectives last year.
This includes full debt advice to over 170k people and supporting our clients to repay over £360m in debt.
Download the report here ➡️ t.co/1LYsll5CeU
https://www.stepchange.org/about-us/impact-report-2024.aspx
t.co
March 3, 2025 at 9:39 AM
🎉 Our impact in 2024 🎉
We’re very proud to share our 2024 Impact Report which highlights how we delivered on our strategic objectives last year.
This includes full debt advice to over 170k people and supporting our clients to repay over £360m in debt.
Download the report here ➡️ t.co/1LYsll5CeU
We’re very proud to share our 2024 Impact Report which highlights how we delivered on our strategic objectives last year.
This includes full debt advice to over 170k people and supporting our clients to repay over £360m in debt.
Download the report here ➡️ t.co/1LYsll5CeU
In Westminster Hall, @lukecharters.bsky.social has just moved a motion considering regulation of the bailiff sector.
We've long called on the Government to properly regulate enforcement action to drive up standards and reduce harm, harm we hear from our clients all too often.
We've long called on the Government to properly regulate enforcement action to drive up standards and reduce harm, harm we hear from our clients all too often.
February 11, 2025 at 11:17 AM
In Westminster Hall, @lukecharters.bsky.social has just moved a motion considering regulation of the bailiff sector.
We've long called on the Government to properly regulate enforcement action to drive up standards and reduce harm, harm we hear from our clients all too often.
We've long called on the Government to properly regulate enforcement action to drive up standards and reduce harm, harm we hear from our clients all too often.
We are delighted to see that @lukecharters.bsky.social has secured a Westminster Hall debate on bailiff regulation 🙌
February 6, 2025 at 4:36 PM
We are delighted to see that @lukecharters.bsky.social has secured a Westminster Hall debate on bailiff regulation 🙌
Our client data shows a concerning 82% rise in average mortgage arrears year on year. While the fall in interest rates will offer some reassurance to homeowners today, it’s clear that some households are still at risk of long-term financial hardship.
Read more: www.stepchange.org/media-centre...
Read more: www.stepchange.org/media-centre...
February 6, 2025 at 12:02 PM
Our client data shows a concerning 82% rise in average mortgage arrears year on year. While the fall in interest rates will offer some reassurance to homeowners today, it’s clear that some households are still at risk of long-term financial hardship.
Read more: www.stepchange.org/media-centre...
Read more: www.stepchange.org/media-centre...
Our client Steve shares how talking about his situation helped relieve some of the stress he was feeling when faced with uncertainty around his mortgage.
He hopes that others are encouraged to seek help this #NationalStorytellingWeek.
www.youtube.com/watch?v=NyGkt31nRdw&t=5s
He hopes that others are encouraged to seek help this #NationalStorytellingWeek.
www.youtube.com/watch?v=NyGkt31nRdw&t=5s
Credit Card Debts: How Steve Got Help
YouTube video by StepChange Debt Charity
www.youtube.com
February 4, 2025 at 11:08 AM
Our client Steve shares how talking about his situation helped relieve some of the stress he was feeling when faced with uncertainty around his mortgage.
He hopes that others are encouraged to seek help this #NationalStorytellingWeek.
www.youtube.com/watch?v=NyGkt31nRdw&t=5s
He hopes that others are encouraged to seek help this #NationalStorytellingWeek.
www.youtube.com/watch?v=NyGkt31nRdw&t=5s
At StepChange, we recognise the immense power of stories to break down stigma and advocate for change.
This #NationalStorytellingWeek, we’d like to take the opportunity to highlight some of our client stories, starting with Alannah and her family.
www.youtube.com/watch?v=0t8S9P9AfxQ
This #NationalStorytellingWeek, we’d like to take the opportunity to highlight some of our client stories, starting with Alannah and her family.
www.youtube.com/watch?v=0t8S9P9AfxQ
'I was in thousands of pounds worth of debt' - How StepChange helped me
YouTube video by StepChange Debt Charity
www.youtube.com
February 3, 2025 at 9:45 AM
At StepChange, we recognise the immense power of stories to break down stigma and advocate for change.
This #NationalStorytellingWeek, we’d like to take the opportunity to highlight some of our client stories, starting with Alannah and her family.
www.youtube.com/watch?v=0t8S9P9AfxQ
This #NationalStorytellingWeek, we’d like to take the opportunity to highlight some of our client stories, starting with Alannah and her family.
www.youtube.com/watch?v=0t8S9P9AfxQ
🏆 Excellence in customer service isn't just a goal at StepChange - it's our daily commitment. That's why receiving the Feefo 2025 Platinum Trusted Service Award means so much to us! To our customers: thank you for your trust, and feedback on Feefo.
January 30, 2025 at 1:54 PM
🏆 Excellence in customer service isn't just a goal at StepChange - it's our daily commitment. That's why receiving the Feefo 2025 Platinum Trusted Service Award means so much to us! To our customers: thank you for your trust, and feedback on Feefo.
📻 Our Chief Client Officer, @Politicana, is on @bbcradio4.bsky.social You and Yours. Listen now 👇
www.bbc.co.uk/sounds/play/...
www.bbc.co.uk/sounds/play/...
Radio 4 - Listen Live - BBC Sounds
Listen live to BBC Radio 4 on BBC Sounds
www.bbc.co.uk
January 27, 2025 at 12:46 PM
📻 Our Chief Client Officer, @Politicana, is on @bbcradio4.bsky.social You and Yours. Listen now 👇
www.bbc.co.uk/sounds/play/...
www.bbc.co.uk/sounds/play/...
Working with Luke Charters MP, we've written to Sarah Sackman KC MP as part of our campaign to see bailiffs regulated.
We know all too well the impact enforcement action has on the most vulnerable and we need to see the Government act 🤝
We know all too well the impact enforcement action has on the most vulnerable and we need to see the Government act 🤝
January 24, 2025 at 11:40 AM
Working with Luke Charters MP, we've written to Sarah Sackman KC MP as part of our campaign to see bailiffs regulated.
We know all too well the impact enforcement action has on the most vulnerable and we need to see the Government act 🤝
We know all too well the impact enforcement action has on the most vulnerable and we need to see the Government act 🤝
🚨 New StepChange research shows around 12.5 million people are worried about their ability to pay their council tax.
Those who do fall behind on council tax all too often face punitive collection action - including a possible sanction of imprisonment. 👇
Those who do fall behind on council tax all too often face punitive collection action - including a possible sanction of imprisonment. 👇
January 23, 2025 at 1:47 PM
🚨 New StepChange research shows around 12.5 million people are worried about their ability to pay their council tax.
Those who do fall behind on council tax all too often face punitive collection action - including a possible sanction of imprisonment. 👇
Those who do fall behind on council tax all too often face punitive collection action - including a possible sanction of imprisonment. 👇
Reposted by StepChange
A huge thank you to our brilliant specialists Dennis Hussey and Richard Lane 👋
@stepchange.bsky.social
@nationaldebtline.bsky.social
#MartinLewis
@stepchange.bsky.social
@nationaldebtline.bsky.social
#MartinLewis
January 21, 2025 at 9:24 PM
A huge thank you to our brilliant specialists Dennis Hussey and Richard Lane 👋
@stepchange.bsky.social
@nationaldebtline.bsky.social
#MartinLewis
@stepchange.bsky.social
@nationaldebtline.bsky.social
#MartinLewis
Reposted by StepChange
Tonight, Richard Lane from @stepchange.bsky.social and Dennis Hussey from @nationaldebtline.bsky.social will be on hand to help answer your debt questions ☎️
Tune in to ITV1 from 8PM 📺
#MartinLewis
Tune in to ITV1 from 8PM 📺
#MartinLewis
January 21, 2025 at 3:01 PM
Tonight, Richard Lane from @stepchange.bsky.social and Dennis Hussey from @nationaldebtline.bsky.social will be on hand to help answer your debt questions ☎️
Tune in to ITV1 from 8PM 📺
#MartinLewis
Tune in to ITV1 from 8PM 📺
#MartinLewis
We’re excited to share that our Chief Client Officer, Richard Lane, will be on the guest panel on the Martin Lewis Money Show Live tonight at 8pm for its debt special!
Our helpline will also be open later until 10pm today for those looking for support with their finances 💜
Our helpline will also be open later until 10pm today for those looking for support with their finances 💜
DEBT HELP SPECIAL - PLS SPREAD WORD. Do you have credit card, loan, overdraft or BNPL debt? On tomorrow's @itvMLshow 8pm I'll take Questions and I'll be joined by debt counsellors for questions on IVAs, bankruptcy too. So if you've got a question pls post here or email team at martinlewis@itv.com
January 21, 2025 at 12:16 PM
We’re excited to share that our Chief Client Officer, Richard Lane, will be on the guest panel on the Martin Lewis Money Show Live tonight at 8pm for its debt special!
Our helpline will also be open later until 10pm today for those looking for support with their finances 💜
Our helpline will also be open later until 10pm today for those looking for support with their finances 💜
Our latest Scottish client data shows a worrying rise in the proportion of clients struggling with mortgage costs, energy bills & council tax.
January 21, 2025 at 9:25 AM
Our latest Scottish client data shows a worrying rise in the proportion of clients struggling with mortgage costs, energy bills & council tax.
Tune into BBC Morning Live now where our client Luke and Head of Communications Simon Trevethick will be speaking to Iona Bain the risks of using Buy Now, Pay Later services.
Catch up on iPlayer here if you miss it: www.bbc.co.uk/iplayer/epis...
Catch up on iPlayer here if you miss it: www.bbc.co.uk/iplayer/epis...
Morning Live
Join Gethin Jones, Helen Skelton, Michelle Ackerley and the team for conversation, advice and tips to make your day that little bit easier.
www.bbc.co.uk
January 14, 2025 at 9:48 AM
Tune into BBC Morning Live now where our client Luke and Head of Communications Simon Trevethick will be speaking to Iona Bain the risks of using Buy Now, Pay Later services.
Catch up on iPlayer here if you miss it: www.bbc.co.uk/iplayer/epis...
Catch up on iPlayer here if you miss it: www.bbc.co.uk/iplayer/epis...
Struggling with debt can feel overwhelming, but you're not alone.
Our client David’s story has been featured across BBC News outlets, showing how we helped him through his journey dealing with up to £50k in debt.
Read his journey and find hope here: www.bbc.co.uk/news/article...
Our client David’s story has been featured across BBC News outlets, showing how we helped him through his journey dealing with up to £50k in debt.
Read his journey and find hope here: www.bbc.co.uk/news/article...
January 'the hardest month' for debt says Rochford man
David Davensac built up £50,000 of debt before he lost his job.
www.bbc.co.uk
January 7, 2025 at 9:56 AM
Struggling with debt can feel overwhelming, but you're not alone.
Our client David’s story has been featured across BBC News outlets, showing how we helped him through his journey dealing with up to £50k in debt.
Read his journey and find hope here: www.bbc.co.uk/news/article...
Our client David’s story has been featured across BBC News outlets, showing how we helped him through his journey dealing with up to £50k in debt.
Read his journey and find hope here: www.bbc.co.uk/news/article...
1 in 4 people (14.5 million Brits) said they struggled to afford Christmas in 2024. Our Chief Client Officer, Richard Lane, spoke to @greatesthitsuk.bsky.social about why winter is an expensive time and the importance of seeking help if you’re worried about money this January.
Londoners expected to turn to debt charities after Christmas spending
January is the busiest month for debt support charities, after the high...
www.hellorayo.co.uk
January 3, 2025 at 11:27 AM
1 in 4 people (14.5 million Brits) said they struggled to afford Christmas in 2024. Our Chief Client Officer, Richard Lane, spoke to @greatesthitsuk.bsky.social about why winter is an expensive time and the importance of seeking help if you’re worried about money this January.
Our online debt advice service is available 24/7 at stepchange.org, but if you need to speak to us over the festive period, you can find out when we're available below.
Today our phonelines are open as usual, and open tomorrow until 6pm 😌
We're here if you need us.
Today our phonelines are open as usual, and open tomorrow until 6pm 😌
We're here if you need us.
December 30, 2024 at 11:10 AM
Our online debt advice service is available 24/7 at stepchange.org, but if you need to speak to us over the festive period, you can find out when we're available below.
Today our phonelines are open as usual, and open tomorrow until 6pm 😌
We're here if you need us.
Today our phonelines are open as usual, and open tomorrow until 6pm 😌
We're here if you need us.
A more empathetic approach to council tax debt collection is long overdue.
StepChange debt advisor, Sarah Muirhead, has written in @bigissue.com about her experience advising vulnerable people struggling with council tax and the urgent need for reform. 👇
www.bigissue.com/opinion/coun...
StepChange debt advisor, Sarah Muirhead, has written in @bigissue.com about her experience advising vulnerable people struggling with council tax and the urgent need for reform. 👇
www.bigissue.com/opinion/coun...
Council tax debt collection having devastating impact on vulnerable people
A more empathetic approach to debt collection from councils would be a significant step forward in protecting vulnerable individuals.
www.bigissue.com
December 23, 2024 at 10:38 AM
A more empathetic approach to council tax debt collection is long overdue.
StepChange debt advisor, Sarah Muirhead, has written in @bigissue.com about her experience advising vulnerable people struggling with council tax and the urgent need for reform. 👇
www.bigissue.com/opinion/coun...
StepChange debt advisor, Sarah Muirhead, has written in @bigissue.com about her experience advising vulnerable people struggling with council tax and the urgent need for reform. 👇
www.bigissue.com/opinion/coun...
🎄 Our opening times over the festive period 👇
Our online debt advice service is available 24/7 at www.stepchange.org, but if you need to speak to us over the festive period, you can find out when we're available below.
Our online debt advice service is available 24/7 at www.stepchange.org, but if you need to speak to us over the festive period, you can find out when we're available below.
December 23, 2024 at 8:52 AM
🎄 Our opening times over the festive period 👇
Our online debt advice service is available 24/7 at www.stepchange.org, but if you need to speak to us over the festive period, you can find out when we're available below.
Our online debt advice service is available 24/7 at www.stepchange.org, but if you need to speak to us over the festive period, you can find out when we're available below.