Simon Whatley
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simonwhatley.bsky.social
Simon Whatley
@simonwhatley.bsky.social
I'm a service designer, creative technologist, coach, thinker, tinkerer, observer of people, maker of things.

https://simonwhatley.co.uk/
https://linkedin.com/in/simonwhatley/
Reposted by Simon Whatley
I’ve been following DOGE with a real sense of shock from the UK. This is a good article - how understanding the relationship between policy, modern services and technology is crucial, and what is technology a means to? www.techpolicy.press/doge-underst...
DOGE Understands Something the US Policy Establishment Does Not: Technology is the Spinal Cord of Government | TechPolicy.Press
For the US Digital Service, tech was a means to an end, writes Emily Tavoulareas. What is technology a means to now?
www.techpolicy.press
February 20, 2025 at 9:06 AM
Reposted by Simon Whatley
✏️ ✏️ I wrote a quick little rant about the awful UX of login codes.
The UX of login codes
I could do a deep dive into the UX of login codes, but I'll do my best to keep it short. If your product texts/emails login codes, the experience better be amazing. Bad The text/email neve...
bradfrost.com
January 14, 2025 at 2:39 PM
I’m reading ”The Great Mental Models” by @shaneaparrish.bsky.social. It’s 4 books packed with tools for better thinking:

1. General thinking concepts
2. Physics, chemistry, and biology
3. Systems and mathematics
4. Economics and human behaviour

I’m two books into the series, and I highly recommend
January 13, 2025 at 12:41 PM
ROI isn’t the best way to talk about the value of UX, but behaviour change is.

When it comes to UX, ROI’s limitations become apparent. It’s a financial measure, while UX is about human experience. Behaviour change is a more meaningful indicator.
January 9, 2025 at 2:36 PM
Reposted by Simon Whatley
I fed NotebookLM all of the service assessment reports (www.gov.uk/service-stan...) from the past 18 months just to see. Got 17 minutes and wanna hear some AI-generated Americans talk about child benefit, spaceships and legacy systems? I've uploaded it here soundcloud.com/anna-goss-48...
2024 - 09 Service Assessments
A Notebook LM podcast about GOV.UK service assessments
soundcloud.com
September 30, 2024 at 3:17 PM
How has Microsoft convinced so many people to use their terrible software? It’s a masterclass of con-artistry!
September 24, 2024 at 10:39 AM
I miss This Is My Jam. The simplicity of it was wonderful.

Anyway, this is my jam; the saxophone is awesome: open.spotify.com/track/5EGAY1...
September 12, 2024 at 2:53 PM
When is an interaction designer, not an interaction designer?

When they only design in Figma! 🙈🙉
February 12, 2024 at 1:24 PM
Rescued by a bot, by Christoph Niemann for the New Yorker, imagines the unintended consequences of turning to artificial intelligence to solve problems of the artistic imagination. #AI
November 22, 2023 at 9:15 PM