Younger shoppers EXPECT retailers to offer technologies like visual search and genAI chatbots, Mohsen Ghasempour, Ph.D., Group Director of AI at Kingfisher tells me.

🎧 Full episode: retaildisrupted.com/episode/king...

👟 Nike can say they're cool, but if someone like The Sole Supplier says they're cool, it lands better with the consumer, founder George Sullivan tells me.

🎧 Full episode: retaildisrupted.com/episode/snea...

Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.

📺 Full episode: www.youtube.com/watch?v=cjpX...

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We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.

Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio

Consumers want a story.

Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.

Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!

Live from New York...

Ian Cox, Co-op's Director of Technology, joins me to discuss:

🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores

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How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.

🎧 retaildisrupted.com/episode/soci...

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It isn’t about self-checkout; it’s about frictionless checkout and it’s about choice, @rhoniball.bsky.social tells me.

Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...

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