Natalie Berg
@natalieberg.bsky.social
Retail Analyst, Author, Host of the Retail Disrupted podcast.
🎙️ https://retaildisrupted.com
📩 https://retaildisrupted.substack.com
💡 https://nbkretail.com
🎙️ https://retaildisrupted.com
📩 https://retaildisrupted.substack.com
💡 https://nbkretail.com
Younger shoppers EXPECT retailers to offer technologies like visual search and genAI chatbots, Mohsen Ghasempour, Ph.D., Group Director of AI at Kingfisher tells me.
🎧 Full episode: retaildisrupted.com/episode/king...
🎧 Full episode: retaildisrupted.com/episode/king...
March 26, 2025 at 9:04 AM
Younger shoppers EXPECT retailers to offer technologies like visual search and genAI chatbots, Mohsen Ghasempour, Ph.D., Group Director of AI at Kingfisher tells me.
🎧 Full episode: retaildisrupted.com/episode/king...
🎧 Full episode: retaildisrupted.com/episode/king...
👟 Nike can say they're cool, but if someone like The Sole Supplier says they're cool, it lands better with the consumer, founder George Sullivan tells me.
🎧 Full episode: retaildisrupted.com/episode/snea...
🎧 Full episode: retaildisrupted.com/episode/snea...
March 26, 2025 at 9:03 AM
👟 Nike can say they're cool, but if someone like The Sole Supplier says they're cool, it lands better with the consumer, founder George Sullivan tells me.
🎧 Full episode: retaildisrupted.com/episode/snea...
🎧 Full episode: retaildisrupted.com/episode/snea...
COVID five years on. I spoke to @retailweek.bsky.social about the pandemic's lasting impact on retail.
www.retail-week.com/analysis/cov...
www.retail-week.com/analysis/cov...
Covid-19 five years on: what has changed for retail?
Thanks to new data from Kantar, GfK and EY, we can show you how the pandemic changed the way Brits live and shop five years on, and what these lifestyle changes mean for retail today and for the futur...
www.retail-week.com
March 20, 2025 at 9:47 AM
COVID five years on. I spoke to @retailweek.bsky.social about the pandemic's lasting impact on retail.
www.retail-week.com/analysis/cov...
www.retail-week.com/analysis/cov...
Uncertainty and disruption is our new normal, Hash Ladha, now former CEO of Jigsaw, tells me.
Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!
📺 www.youtube.com/watch?v=ZV0P...
#retaildisrupted
Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!
📺 www.youtube.com/watch?v=ZV0P...
#retaildisrupted
March 19, 2025 at 9:24 PM
Uncertainty and disruption is our new normal, Hash Ladha, now former CEO of Jigsaw, tells me.
Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!
📺 www.youtube.com/watch?v=ZV0P...
#retaildisrupted
Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!
📺 www.youtube.com/watch?v=ZV0P...
#retaildisrupted
What happened when eBay removed private selling fees?
My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted
📺 www.youtube.com/watch?v=O1MM...
My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted
📺 www.youtube.com/watch?v=O1MM...
March 19, 2025 at 9:21 PM
What happened when eBay removed private selling fees?
My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted
📺 www.youtube.com/watch?v=O1MM...
My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted
📺 www.youtube.com/watch?v=O1MM...
Wonderful to meet and interview Stuart Trevor, Founder of AllSaints, earlier today.
🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!
🎧 Listen here: retaildisrupted.com/episode/alls...
#retaildisrupted
🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!
🎧 Listen here: retaildisrupted.com/episode/alls...
#retaildisrupted
March 5, 2025 at 9:07 PM
Wonderful to meet and interview Stuart Trevor, Founder of AllSaints, earlier today.
🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!
🎧 Listen here: retaildisrupted.com/episode/alls...
#retaildisrupted
🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!
🎧 Listen here: retaildisrupted.com/episode/alls...
#retaildisrupted
Great to join The Bottom Line podcast to discuss self-checkouts with Evan Davis, Julian Metcalfe, founder of itsu / co-founder of Pret, and Robert Elsey, Co-op's Chief Digital and Information Officer.
Supermarkets may be reassessing but clothing stores are gearing up!
www.bbc.co.uk/sounds/play/...
Supermarkets may be reassessing but clothing stores are gearing up!
www.bbc.co.uk/sounds/play/...
The Bottom Line - Self-checkouts: Have Shops Reached Peak Self-Scan? - BBC Sounds
Why are some retailers bringing back people to scan our shopping?
www.bbc.co.uk
February 28, 2025 at 11:46 AM
Great to join The Bottom Line podcast to discuss self-checkouts with Evan Davis, Julian Metcalfe, founder of itsu / co-founder of Pret, and Robert Elsey, Co-op's Chief Digital and Information Officer.
Supermarkets may be reassessing but clothing stores are gearing up!
www.bbc.co.uk/sounds/play/...
Supermarkets may be reassessing but clothing stores are gearing up!
www.bbc.co.uk/sounds/play/...
🦾 Every Little (Bit of Innovation) Helps. Tesco's Senior Technology Director Jane Mustoe tells me about AI chatbots, digital twins, autonomous stores, drones and much more!
youtube.com/shorts/-di6J...
Full episode: retaildisrupted.com/episode/ever...
#RetailDisrupted
youtube.com/shorts/-di6J...
Full episode: retaildisrupted.com/episode/ever...
#RetailDisrupted
From digital twins to AI chatbots, how is Tesco using tech to redefine retail?
YouTube video by Retail Disrupted
youtube.com
February 26, 2025 at 10:19 PM
🦾 Every Little (Bit of Innovation) Helps. Tesco's Senior Technology Director Jane Mustoe tells me about AI chatbots, digital twins, autonomous stores, drones and much more!
youtube.com/shorts/-di6J...
Full episode: retaildisrupted.com/episode/ever...
#RetailDisrupted
youtube.com/shorts/-di6J...
Full episode: retaildisrupted.com/episode/ever...
#RetailDisrupted
Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.
📺 Full episode: www.youtube.com/watch?v=cjpX...
#retaildisrupted
📺 Full episode: www.youtube.com/watch?v=cjpX...
#retaildisrupted
February 19, 2025 at 8:20 PM
Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.
📺 Full episode: www.youtube.com/watch?v=cjpX...
#retaildisrupted
📺 Full episode: www.youtube.com/watch?v=cjpX...
#retaildisrupted
We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.
Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio
Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio
February 13, 2025 at 2:51 PM
We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.
Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio
Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio
⚰️🤔 What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?!
VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.
VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.
February 7, 2025 at 9:17 AM
⚰️🤔 What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?!
VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.
VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.
Would you let an AI agent buy your wife's birthday present? www.youtube.com/shorts/00W5-...
Would you let an AI agent buy your wife's birthday present?
YouTube video by Retail Disrupted
www.youtube.com
February 7, 2025 at 9:14 AM
Would you let an AI agent buy your wife's birthday present? www.youtube.com/shorts/00W5-...
Consumers want a story.
Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.
Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!
Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.
Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!
January 30, 2025 at 11:45 AM
Consumers want a story.
Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.
Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!
Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.
Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!
I asked Steve Preston, CEO of Goodwill, what's driving the surge in demand for secondhand goods: economy, sustainability, or need for individuality?
Hear what he had to say 👇
youtube.com/shorts/9ojF6...
#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted
Hear what he had to say 👇
youtube.com/shorts/9ojF6...
#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted
Goodwill CEO Steve Preston on the Preloved Shopping Revolution
YouTube video by Retail Disrupted
youtube.com
January 23, 2025 at 4:50 PM
I asked Steve Preston, CEO of Goodwill, what's driving the surge in demand for secondhand goods: economy, sustainability, or need for individuality?
Hear what he had to say 👇
youtube.com/shorts/9ojF6...
#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted
Hear what he had to say 👇
youtube.com/shorts/9ojF6...
#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted
Live from New York...
Ian Cox, Co-op's Director of Technology, joins me to discuss:
🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores
#retaildisrupted
Ian Cox, Co-op's Director of Technology, joins me to discuss:
🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores
#retaildisrupted
January 16, 2025 at 12:59 PM
Live from New York...
Ian Cox, Co-op's Director of Technology, joins me to discuss:
🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores
#retaildisrupted
Ian Cox, Co-op's Director of Technology, joins me to discuss:
🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores
#retaildisrupted
Two Forbes articles in one day! That's a new PB. 💪
Lots of interesting takeaways from #Amazon Stores CEO Doug Herrington about AI and some lessons from Jeff. Almost feeling the itch for a third edition of the book...
#AI #genai #retailtech #ecommerce #NRF #retail
www.forbes.com/sites/natali...
Lots of interesting takeaways from #Amazon Stores CEO Doug Herrington about AI and some lessons from Jeff. Almost feeling the itch for a third edition of the book...
#AI #genai #retailtech #ecommerce #NRF #retail
www.forbes.com/sites/natali...
Amazon Stores CEO Says AI May Spawn New Retail Formats
Artificial intelligence (AI) is going to radically transform the retail sector and could result in the creation of new shopping channels, according to Doug Herrington, CEO of Worldwide Amazon Stores.
www.forbes.com
January 13, 2025 at 1:23 AM
Two Forbes articles in one day! That's a new PB. 💪
Lots of interesting takeaways from #Amazon Stores CEO Doug Herrington about AI and some lessons from Jeff. Almost feeling the itch for a third edition of the book...
#AI #genai #retailtech #ecommerce #NRF #retail
www.forbes.com/sites/natali...
Lots of interesting takeaways from #Amazon Stores CEO Doug Herrington about AI and some lessons from Jeff. Almost feeling the itch for a third edition of the book...
#AI #genai #retailtech #ecommerce #NRF #retail
www.forbes.com/sites/natali...
🔥 My latest Forbes piece covers the many great nuggets from #burberry CEO Joshua Schulman at the #nrf Big Show👇
#nrf2025 #retail #luxury #luxuryretail #turnaround #reinvention #authenticity #leadership #retailinsights
www.forbes.com/sites/natali...
#nrf2025 #retail #luxury #luxuryretail #turnaround #reinvention #authenticity #leadership #retailinsights
www.forbes.com/sites/natali...
Evolve But Stay True To Your Roots, Says Burberry CEO
In luxury, you always want to have an element of surprise, but it has to be rooted in the core equities of the brand.
www.forbes.com
January 12, 2025 at 6:44 PM
🔥 My latest Forbes piece covers the many great nuggets from #burberry CEO Joshua Schulman at the #nrf Big Show👇
#nrf2025 #retail #luxury #luxuryretail #turnaround #reinvention #authenticity #leadership #retailinsights
www.forbes.com/sites/natali...
#nrf2025 #retail #luxury #luxuryretail #turnaround #reinvention #authenticity #leadership #retailinsights
www.forbes.com/sites/natali...
How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.
🎧 retaildisrupted.com/episode/soci...
#retaildisrupted
🎧 retaildisrupted.com/episode/soci...
#retaildisrupted
January 10, 2025 at 11:58 AM
How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.
🎧 retaildisrupted.com/episode/soci...
#retaildisrupted
🎧 retaildisrupted.com/episode/soci...
#retaildisrupted
Thrilled to be named a #TopRetailExpert by #rethinkretail alongside so many amazing thought leaders shaping our industry!
📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025
📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025
January 8, 2025 at 12:56 PM
Thrilled to be named a #TopRetailExpert by #rethinkretail alongside so many amazing thought leaders shaping our industry!
📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025
📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025
I spoke to BBC News about the latest @britishretail.bsky.social figures. Consumers aren’t battening down the hatches just yet but likely to face higher prices in the coming months as retailers grapple with new cost headwinds.
www.bbc.co.uk/news/article...
www.bbc.co.uk/news/article...
December sales provide little cheer for retailers
Black Friday boosted monthly sales, but overall 2024 was a lacklustre year for retail, figures show.
www.bbc.co.uk
January 7, 2025 at 7:37 AM
I spoke to BBC News about the latest @britishretail.bsky.social figures. Consumers aren’t battening down the hatches just yet but likely to face higher prices in the coming months as retailers grapple with new cost headwinds.
www.bbc.co.uk/news/article...
www.bbc.co.uk/news/article...
🏷️ Are you shunning or shopping the sales today? I spoke to the BBC about promotion fatigue. Also interesting how more shops are choosing to remain shut (pandemic silver lining?). BD now an online event / essential to reward staff when competition for talent is fierce! www.bbc.co.uk/news/article...
Boxing Day sales: High Street suffers as shoppers stay home
Boxing Day shoppers stay away from the High Street and shopping malls compared with 2023, data shows.
www.bbc.co.uk
December 26, 2024 at 3:14 PM
🏷️ Are you shunning or shopping the sales today? I spoke to the BBC about promotion fatigue. Also interesting how more shops are choosing to remain shut (pandemic silver lining?). BD now an online event / essential to reward staff when competition for talent is fierce! www.bbc.co.uk/news/article...
I spoke to the BBC about Morrisons’ tech glitch on the supermarkets’ busiest day of the year. The stuff of nightmares… www.bbc.co.uk/news/article...
Morrisons customers say Christmas deliveries and discounts down
The supermarket has been advertising cheap deals, including 10p vegetables, ahead of Christmas.
www.bbc.co.uk
December 23, 2024 at 11:48 AM
I spoke to the BBC about Morrisons’ tech glitch on the supermarkets’ busiest day of the year. The stuff of nightmares… www.bbc.co.uk/news/article...
Last episode of 2024 and we're talking personalization!
Check out my discussion with David Edelman and Mark Abraham, authors of Personalized: Customer Strategy in the Age of AI.
#retaildisrupted
www.youtube.com/watch?v=YDGp...
Check out my discussion with David Edelman and Mark Abraham, authors of Personalized: Customer Strategy in the Age of AI.
#retaildisrupted
www.youtube.com/watch?v=YDGp...
Personalized: Customer Strategy in the Age of AI
YouTube video by Retail Disrupted
www.youtube.com
December 16, 2024 at 6:47 PM
Last episode of 2024 and we're talking personalization!
Check out my discussion with David Edelman and Mark Abraham, authors of Personalized: Customer Strategy in the Age of AI.
#retaildisrupted
www.youtube.com/watch?v=YDGp...
Check out my discussion with David Edelman and Mark Abraham, authors of Personalized: Customer Strategy in the Age of AI.
#retaildisrupted
www.youtube.com/watch?v=YDGp...
It isn’t about self-checkout; it’s about frictionless checkout and it’s about choice, @rhoniball.bsky.social tells me.
Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...
#RetailDisrupted
Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...
#RetailDisrupted
December 11, 2024 at 2:57 PM
It isn’t about self-checkout; it’s about frictionless checkout and it’s about choice, @rhoniball.bsky.social tells me.
Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...
#RetailDisrupted
Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...
#RetailDisrupted