Younger shoppers EXPECT retailers to offer technologies like visual search and genAI chatbots, Mohsen Ghasempour, Ph.D., Group Director of AI at Kingfisher tells me.

🎧 Full episode: retaildisrupted.com/episode/king...

👟 Nike can say they're cool, but if someone like The Sole Supplier says they're cool, it lands better with the consumer, founder George Sullivan tells me.

🎧 Full episode: retaildisrupted.com/episode/snea...

Uncertainty and disruption is our new normal, Hash Ladha, now former CEO of Jigsaw, tells me.

Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!

📺 www.youtube.com/watch?v=ZV0P...

#retaildisrupted

What happened when eBay removed private selling fees?

My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted

📺 www.youtube.com/watch?v=O1MM...

Wonderful to meet and interview Stuart Trevor, Founder of AllSaints, earlier today.

🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!

🎧 Listen here: retaildisrupted.com/episode/alls...

#retaildisrupted

Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.

📺 Full episode: www.youtube.com/watch?v=cjpX...

#retaildisrupted

We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.

Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio

⚰️🤔 What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?!

VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.

Consumers want a story.

Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.

Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!

Live from New York...

Ian Cox, Co-op's Director of Technology, joins me to discuss:

🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores

#retaildisrupted

Walmart US CEO John Furner and Nvidia CMO Azita Martin kicking us off with fascinating conversation about AI. Furner says investing in AI and be complex and intimidating for retailers but as, Martin says, the most important thing is to just get started. #NRF2025 #nrf

How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.

🎧 retaildisrupted.com/episode/soci...

#retaildisrupted

Thrilled to be named a #TopRetailExpert by #rethinkretail alongside so many amazing thought leaders shaping our industry!

📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025

It isn’t about self-checkout; it’s about frictionless checkout and it’s about choice, @rhoniball.bsky.social tells me.

Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...

#RetailDisrupted

ICYMI: 🔥 Here's what I learned from ex-ASOS boss Nick Beighton and other retail leaders at the #PMC Relentless Momentum event:

nbkretail.com/relentless-m...