VP Design TomTom, CX, Innovation Strategy, Service Design, Automotive UX. PhD and System Thinker. Formerly @frogdesign and @mckinseydesign. Design teacher. Guitar player.
Many predicted that AI would make UX design obsolete, but the reality looks different. Even the most advanced AI cannot solve critical UX challenges like user value, adoption, conversion, and retention on its own.
www.linkedin.com/posts/gianlu...
Many predicted that AI would make UX design obsolete, but the reality looks different. Even the most advanced AI cannot solve critical UX challenges like user value, adoption, conversion, and retention on its own.
www.linkedin.com/posts/gianlu...
www.creativeboom.com/insight/max-...
www.creativeboom.com/insight/max-...
leadershiplighthouse.substack.com/p/i-went-all...
leadershiplighthouse.substack.com/p/i-went-all...
mashable.com/article/room...
mashable.com/article/room...
And yet, even with the most advanced AI technology, we are still here because a good UX is crucial to unlock the AI value for the users.
Design turns technology in experiences for the people. You need design to drive adoption.
And yet, even with the most advanced AI technology, we are still here because a good UX is crucial to unlock the AI value for the users.
Design turns technology in experiences for the people. You need design to drive adoption.
Progress can end, bringing long periods of stagnation instead of continuous growth, when the balance between innovation and social adaptation is lost. Acceleration has a social cost.
press.princeton.edu/books/hardco...
Progress can end, bringing long periods of stagnation instead of continuous growth, when the balance between innovation and social adaptation is lost. Acceleration has a social cost.
press.princeton.edu/books/hardco...
The decline of thinking people.
www.derekthompson.org/p/the-end-of...
The decline of thinking people.
www.derekthompson.org/p/the-end-of...
Interesting and provocative post, in which the Design of the latest 30 years doesn't seem to exist.
www.ft.com/content/e637...
Interesting and provocative post, in which the Design of the latest 30 years doesn't seem to exist.
www.ft.com/content/e637...
www.thevoiceofuser.com/google-cloud...
www.thevoiceofuser.com/google-cloud...
In reality, the most popular programming language is now English
In reality, the most popular programming language is now English
This continues the trend of Apple providing fewer features in the EU due to regulations. Previously Apple Intelligence & Screen Sharing were made unavailable due to the DMA
This continues the trend of Apple providing fewer features in the EU due to regulations. Previously Apple Intelligence & Screen Sharing were made unavailable due to the DMA
Interesting (long) post that tries to define this hybrid strategic UX - PM role using UX language and tools.
stephenanderson.medium.com/what-does-a-...
Interesting (long) post that tries to define this hybrid strategic UX - PM role using UX language and tools.
stephenanderson.medium.com/what-does-a-...
Is thriving but open web ads are in rapid decline… because of course all the attention and money leaving a platform is irrelevant to its health lol
Is thriving but open web ads are in rapid decline… because of course all the attention and money leaving a platform is irrelevant to its health lol
However, this drive for innovation comes at a price: like tech start-ups, many of them are now struggling to survive and will fail.
www.ft.com/content/90a8...
However, this drive for innovation comes at a price: like tech start-ups, many of them are now struggling to survive and will fail.
www.ft.com/content/90a8...
uxmag.com/articles/why...
uxmag.com/articles/why...
I understand that Apple is preparing for a foldable phone. However, I am not sure that a 0.3 mm difference between 5.81 to 5.5 can have a significant impact on the user experience.
www.cnet.com/tech/mobile/...
I understand that Apple is preparing for a foldable phone. However, I am not sure that a 0.3 mm difference between 5.81 to 5.5 can have a significant impact on the user experience.
www.cnet.com/tech/mobile/...
After the initial AI shock, experts agree that a chatbot is a poor UI, especially for complex tasks.
To thrive, AI needs a GUI properly designed for the specific task. We still have a job to do.
lukew.com/ff/entry.asp...
After the initial AI shock, experts agree that a chatbot is a poor UI, especially for complex tasks.
To thrive, AI needs a GUI properly designed for the specific task. We still have a job to do.
lukew.com/ff/entry.asp...
In reality, complex adaptive systems make foresight What’s needed is strategic adaptability.
prairieoyster24.substack.com/p/why-system...
In reality, complex adaptive systems make foresight What’s needed is strategic adaptability.
prairieoyster24.substack.com/p/why-system...
Must read article about the importance of system thinking frameworks.
hbr.org/2025/09/why-...?
Must read article about the importance of system thinking frameworks.
hbr.org/2025/09/why-...?