NJ TRANSIT Customer Advocate
@customeradvocate.bsky.social
Gathering NJ TRANSIT customers’ feedback and ideas to enhance the experience at every step of the passenger journey—on Rail, Bus, Light Rail and Access Link.
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
An accessible feature we don’t talk about enough: NJ TRANSIT is piloting on-demand interpreting.
Deaf & hard-of-hearing riders can scan a QR code to connect with a live ASL interpreter who relays messages between them & NJ TRANSIT staff.
Spread the word & share your feedback.
ℹ️ njtransit.com/convo
Deaf & hard-of-hearing riders can scan a QR code to connect with a live ASL interpreter who relays messages between them & NJ TRANSIT staff.
Spread the word & share your feedback.
ℹ️ njtransit.com/convo
February 5, 2026 at 8:10 PM
An accessible feature we don’t talk about enough: NJ TRANSIT is piloting on-demand interpreting.
Deaf & hard-of-hearing riders can scan a QR code to connect with a live ASL interpreter who relays messages between them & NJ TRANSIT staff.
Spread the word & share your feedback.
ℹ️ njtransit.com/convo
Deaf & hard-of-hearing riders can scan a QR code to connect with a live ASL interpreter who relays messages between them & NJ TRANSIT staff.
Spread the word & share your feedback.
ℹ️ njtransit.com/convo
Good afternoon. MyBus is a real-time tool and only displays buses arriving within ~45 minutes. If a vehicle is too far away, it may not appear or show an real time departure time at your stop. The vehicle may have been misreporting as well but either way it is isn’t specific to Route #86.
February 5, 2026 at 7:49 PM
Good afternoon. MyBus is a real-time tool and only displays buses arriving within ~45 minutes. If a vehicle is too far away, it may not appear or show an real time departure time at your stop. The vehicle may have been misreporting as well but either way it is isn’t specific to Route #86.
👋 At Montclair State University station for the morning rush. Have a good day—and stay warm.
February 5, 2026 at 11:33 AM
👋 At Montclair State University station for the morning rush. Have a good day—and stay warm.
Good morning! I’m at Woodbridge Station during this morning’s rush to share info about the Portal Bridge Cutover outage and hear your feedback.
February 4, 2026 at 11:21 AM
Good morning! I’m at Woodbridge Station during this morning’s rush to share info about the Portal Bridge Cutover outage and hear your feedback.
👋 Morning from Westfield station — I’ll be there until the end of the rush. Wishing everyone a good day ahead. Stay warm out there.
February 3, 2026 at 11:10 AM
👋 Morning from Westfield station — I’ll be there until the end of the rush. Wishing everyone a good day ahead. Stay warm out there.
👋 Good morning, folks. Just landed at Newark Broad Street for the morning rush.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
February 2, 2026 at 11:00 AM
👋 Good morning, folks. Just landed at Newark Broad Street for the morning rush.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
Thanks to everyone who took a few minutes this morning at South Orange station to discuss the Portal Bridge Cutover plan (njtransit.com/portalcutover) and share service feedback. I really appreciated the conversations.
January 29, 2026 at 8:42 PM
Thanks to everyone who took a few minutes this morning at South Orange station to discuss the Portal Bridge Cutover plan (njtransit.com/portalcutover) and share service feedback. I really appreciated the conversations.
🛎️ Tomorrow, I'm bringing your December feedback from the online form and social media to the Operations & Customer Service Committee.
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
January 29, 2026 at 8:27 PM
🛎️ Tomorrow, I'm bringing your December feedback from the online form and social media to the Operations & Customer Service Committee.
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
5/5
🚐Access Link
Customer concerns per ridership fell another 10% in December after a 25% drop in November. Only Region 6 (Bergen, Passaic, Hudson) saw a slight increase, and booking process/monitoring was the only category that rose compared with November.
🚐Access Link
Customer concerns per ridership fell another 10% in December after a 25% drop in November. Only Region 6 (Bergen, Passaic, Hudson) saw a slight increase, and booking process/monitoring was the only category that rose compared with November.
January 28, 2026 at 7:12 PM
5/5
🚐Access Link
Customer concerns per ridership fell another 10% in December after a 25% drop in November. Only Region 6 (Bergen, Passaic, Hudson) saw a slight increase, and booking process/monitoring was the only category that rose compared with November.
🚐Access Link
Customer concerns per ridership fell another 10% in December after a 25% drop in November. Only Region 6 (Bergen, Passaic, Hudson) saw a slight increase, and booking process/monitoring was the only category that rose compared with November.
4/5
🚍Bus
The number of concerns per 10,000 bus passengers rose slightly in December (+2%), driven by more complaints in the Southern Division. Service-related and cleanliness concerns declined again, but increases in other categories offset these gains.
🚍Bus
The number of concerns per 10,000 bus passengers rose slightly in December (+2%), driven by more complaints in the Southern Division. Service-related and cleanliness concerns declined again, but increases in other categories offset these gains.
January 28, 2026 at 7:12 PM
4/5
🚍Bus
The number of concerns per 10,000 bus passengers rose slightly in December (+2%), driven by more complaints in the Southern Division. Service-related and cleanliness concerns declined again, but increases in other categories offset these gains.
🚍Bus
The number of concerns per 10,000 bus passengers rose slightly in December (+2%), driven by more complaints in the Southern Division. Service-related and cleanliness concerns declined again, but increases in other categories offset these gains.
3/5
🚋Light Rail
For the first time in 2025—and as in Dec 2024—concerns per 10k riders fell below target. The new HBLR contractor cut some of the impact of services issues, while River Line & Newark LR stayed stable. Passenger communication concerns remained at a high level however.
🚋Light Rail
For the first time in 2025—and as in Dec 2024—concerns per 10k riders fell below target. The new HBLR contractor cut some of the impact of services issues, while River Line & Newark LR stayed stable. Passenger communication concerns remained at a high level however.
January 28, 2026 at 7:12 PM
3/5
🚋Light Rail
For the first time in 2025—and as in Dec 2024—concerns per 10k riders fell below target. The new HBLR contractor cut some of the impact of services issues, while River Line & Newark LR stayed stable. Passenger communication concerns remained at a high level however.
🚋Light Rail
For the first time in 2025—and as in Dec 2024—concerns per 10k riders fell below target. The new HBLR contractor cut some of the impact of services issues, while River Line & Newark LR stayed stable. Passenger communication concerns remained at a high level however.
2/5
🚆Rail
After a +28% spike in November from a rough slippery rail season, concerns per rider dropped just 14% in December amid continued service issues. Alongside mechanical problems, the CS team also noted higher overcrowding complaints.
🚆Rail
After a +28% spike in November from a rough slippery rail season, concerns per rider dropped just 14% in December amid continued service issues. Alongside mechanical problems, the CS team also noted higher overcrowding complaints.
January 28, 2026 at 7:12 PM
2/5
🚆Rail
After a +28% spike in November from a rough slippery rail season, concerns per rider dropped just 14% in December amid continued service issues. Alongside mechanical problems, the CS team also noted higher overcrowding complaints.
🚆Rail
After a +28% spike in November from a rough slippery rail season, concerns per rider dropped just 14% in December amid continued service issues. Alongside mechanical problems, the CS team also noted higher overcrowding complaints.
Morning rush at New Brunswick Station ☀️🚆 I’m here with the Customer Experience team sharing details about the upcoming Portal Bridge Cutover outage—and listening to your feedback.
January 28, 2026 at 11:30 AM
Morning rush at New Brunswick Station ☀️🚆 I’m here with the Customer Experience team sharing details about the upcoming Portal Bridge Cutover outage—and listening to your feedback.
🛎️The NJ TRANSIT FY2025 Annual Report is out!
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
January 23, 2026 at 2:57 PM
🛎️The NJ TRANSIT FY2025 Annual Report is out!
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
🚍 Hey bus riders!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
January 22, 2026 at 5:45 PM
🚍 Hey bus riders!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
At Bloomfield Station for the morning rush!
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
January 22, 2026 at 11:27 AM
At Bloomfield Station for the morning rush!
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Good morning from Maplewood Station! 👋
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
January 21, 2026 at 11:27 AM
Good morning from Maplewood Station! 👋
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably.
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
January 16, 2026 at 4:29 PM
🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably.
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
📍Solution #2 is being tested on:
🔹 Willow Ave at 15th St, Hoboken (Stop #32084)
🔹 Washington St at 9th St, Hoboken (Stop #20512)
🔹 31st St & Bergenline Ave, Union City (Stop #21687)
🔹 31st St at JFK Blvd, Union City (Stop #21688)
🔹 Congress St at Palisades Ave, Jersey City (Stop #31211)
🔹 Willow Ave at 15th St, Hoboken (Stop #32084)
🔹 Washington St at 9th St, Hoboken (Stop #20512)
🔹 31st St & Bergenline Ave, Union City (Stop #21687)
🔹 31st St at JFK Blvd, Union City (Stop #21688)
🔹 Congress St at Palisades Ave, Jersey City (Stop #31211)
January 14, 2026 at 9:25 PM
📍Solution #2 is being tested on:
🔹 Willow Ave at 15th St, Hoboken (Stop #32084)
🔹 Washington St at 9th St, Hoboken (Stop #20512)
🔹 31st St & Bergenline Ave, Union City (Stop #21687)
🔹 31st St at JFK Blvd, Union City (Stop #21688)
🔹 Congress St at Palisades Ave, Jersey City (Stop #31211)
🔹 Willow Ave at 15th St, Hoboken (Stop #32084)
🔹 Washington St at 9th St, Hoboken (Stop #20512)
🔹 31st St & Bergenline Ave, Union City (Stop #21687)
🔹 31st St at JFK Blvd, Union City (Stop #21688)
🔹 Congress St at Palisades Ave, Jersey City (Stop #31211)
2️⃣ Solution #2
A 13-inch colored e-ink screen mounted higher on the pole (~8 ft).
It includes light sensors and a presence detector to activate the backlight & audio. In the future, it could also support added features like Wi-Fi at select locations.
A 13-inch colored e-ink screen mounted higher on the pole (~8 ft).
It includes light sensors and a presence detector to activate the backlight & audio. In the future, it could also support added features like Wi-Fi at select locations.
January 14, 2026 at 9:25 PM
2️⃣ Solution #2
A 13-inch colored e-ink screen mounted higher on the pole (~8 ft).
It includes light sensors and a presence detector to activate the backlight & audio. In the future, it could also support added features like Wi-Fi at select locations.
A 13-inch colored e-ink screen mounted higher on the pole (~8 ft).
It includes light sensors and a presence detector to activate the backlight & audio. In the future, it could also support added features like Wi-Fi at select locations.
📍Solution #1 can be tested at:
🔹Aldrich Park & Ride, Howell (Stop #4693)
🔹Rt 9 NB at Gordon’s Corner Rd, Manalapan (Stop #24814)
🔹Aldrich Park & Ride, Howell (Stop #4693)
🔹Rt 9 NB at Gordon’s Corner Rd, Manalapan (Stop #24814)
January 14, 2026 at 9:25 PM
📍Solution #1 can be tested at:
🔹Aldrich Park & Ride, Howell (Stop #4693)
🔹Rt 9 NB at Gordon’s Corner Rd, Manalapan (Stop #24814)
🔹Aldrich Park & Ride, Howell (Stop #4693)
🔹Rt 9 NB at Gordon’s Corner Rd, Manalapan (Stop #24814)
1️⃣ Solution #1
A 13-inch black & white screen mounted 5–6 ft high in a vandal resistant case.
Default view shows upcoming bus departures, with optional buttons to access maps, schedules, and accessibility info. A button can also read the display aloud.
A 13-inch black & white screen mounted 5–6 ft high in a vandal resistant case.
Default view shows upcoming bus departures, with optional buttons to access maps, schedules, and accessibility info. A button can also read the display aloud.
January 14, 2026 at 9:25 PM
1️⃣ Solution #1
A 13-inch black & white screen mounted 5–6 ft high in a vandal resistant case.
Default view shows upcoming bus departures, with optional buttons to access maps, schedules, and accessibility info. A button can also read the display aloud.
A 13-inch black & white screen mounted 5–6 ft high in a vandal resistant case.
Default view shows upcoming bus departures, with optional buttons to access maps, schedules, and accessibility info. A button can also read the display aloud.
👋 Stop by my table at Trenton Transit Center to say hi and share your feedback!
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
January 9, 2026 at 11:29 AM
👋 Stop by my table at Trenton Transit Center to say hi and share your feedback!
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
🚆The rollout of new real-time departure signs continues on HBLR.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
January 7, 2026 at 3:04 PM
🚆The rollout of new real-time departure signs continues on HBLR.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
🔔 Attention Access Link customers! New virtual public hearings have been scheduled on Jan 22 & Jan 23 from 5–7 PM.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
January 2, 2026 at 2:33 PM
🔔 Attention Access Link customers! New virtual public hearings have been scheduled on Jan 22 & Jan 23 from 5–7 PM.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.