NJ TRANSIT Customer Advocate
@customeradvocate.bsky.social
Gathering NJ TRANSIT customers’ feedback and ideas to enhance the experience at every step of the passenger journey—on Rail, Bus, Light Rail and Access Link.
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
⚠️❄️ As of 2 PM today, NJ TRANSIT train service—like all other modes since last night—is suspended for the remainder of Sunday, January 25.
Stay up to date with the latest service information: bit.ly/3ZvpqK1
Stay up to date with the latest service information: bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 25, 2026 at 7:08 PM
⚠️❄️ As of 2 PM today, NJ TRANSIT train service—like all other modes since last night—is suspended for the remainder of Sunday, January 25.
Stay up to date with the latest service information: bit.ly/3ZvpqK1
Stay up to date with the latest service information: bit.ly/3ZvpqK1
⚠️Attention #NJTRANSIT riders!
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
January 24, 2026 at 9:02 PM
⚠️Attention #NJTRANSIT riders!
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
🔔❄️ Attention #NJTRANSIT riders!
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
January 23, 2026 at 7:26 PM
🔔❄️ Attention #NJTRANSIT riders!
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
🛎️The NJ TRANSIT FY2025 Annual Report is out!
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
January 23, 2026 at 2:57 PM
🛎️The NJ TRANSIT FY2025 Annual Report is out!
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
🚍 Hey bus riders!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
January 22, 2026 at 5:45 PM
🚍 Hey bus riders!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
At Bloomfield Station for the morning rush!
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
January 22, 2026 at 11:27 AM
At Bloomfield Station for the morning rush!
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Good morning from Maplewood Station! 👋
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
January 21, 2026 at 11:27 AM
Good morning from Maplewood Station! 👋
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably.
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
January 16, 2026 at 4:29 PM
🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably.
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
⚠️Attention train riders!
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
njtransit.com
January 15, 2026 at 10:31 PM
⚠️Attention train riders!
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
👋 Hey bus riders!
NJ TRANSIT is testing two different e-ink screen solutions that could be used as information signs at bus stops in the future.
Both would display & announce real-time departure times & service alerts.
Your feedback would be appreciated—take a look🧵👇
NJ TRANSIT is testing two different e-ink screen solutions that could be used as information signs at bus stops in the future.
Both would display & announce real-time departure times & service alerts.
Your feedback would be appreciated—take a look🧵👇
January 14, 2026 at 9:25 PM
👋 Hey bus riders!
NJ TRANSIT is testing two different e-ink screen solutions that could be used as information signs at bus stops in the future.
Both would display & announce real-time departure times & service alerts.
Your feedback would be appreciated—take a look🧵👇
NJ TRANSIT is testing two different e-ink screen solutions that could be used as information signs at bus stops in the future.
Both would display & announce real-time departure times & service alerts.
Your feedback would be appreciated—take a look🧵👇
👋 Stop by my table at Trenton Transit Center to say hi and share your feedback!
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
January 9, 2026 at 11:29 AM
👋 Stop by my table at Trenton Transit Center to say hi and share your feedback!
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.
🚆The rollout of new real-time departure signs continues on HBLR.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
January 7, 2026 at 3:04 PM
🚆The rollout of new real-time departure signs continues on HBLR.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer.
During installation, use the NJ TRANSIT app for scheduled departures.
🚌 New bus schedules, effective 1/10, are available with some adjustments driven by your comments.
For example, Route #021, often overcrowded, will get added trips, including during rush hour.
Service changes are challenging with a limited fleet, but your voice makes a difference.
ℹ️ bit.ly/49oo1tl
For example, Route #021, often overcrowded, will get added trips, including during rush hour.
Service changes are challenging with a limited fleet, but your voice makes a difference.
ℹ️ bit.ly/49oo1tl
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 6, 2026 at 5:00 PM
🚌 New bus schedules, effective 1/10, are available with some adjustments driven by your comments.
For example, Route #021, often overcrowded, will get added trips, including during rush hour.
Service changes are challenging with a limited fleet, but your voice makes a difference.
ℹ️ bit.ly/49oo1tl
For example, Route #021, often overcrowded, will get added trips, including during rush hour.
Service changes are challenging with a limited fleet, but your voice makes a difference.
ℹ️ bit.ly/49oo1tl
🔔 Attention Access Link customers! New virtual public hearings have been scheduled on Jan 22 & Jan 23 from 5–7 PM.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
January 2, 2026 at 2:33 PM
🔔 Attention Access Link customers! New virtual public hearings have been scheduled on Jan 22 & Jan 23 from 5–7 PM.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
Pre-register at accesslink.njtransit.com
It’s important to make your voice heard regarding the proposed change to the advance reservation window.
Happy New Year everyone! 🎉
In 2026, I’ll continue working on passenger experience improvements while expanding customer engagement. This starts on 9/1, when I’ll be at Trenton Transit Center from 6–10am to hear your feedback in person.
In 2026, I’ll continue working on passenger experience improvements while expanding customer engagement. This starts on 9/1, when I’ll be at Trenton Transit Center from 6–10am to hear your feedback in person.
January 2, 2026 at 2:26 PM
Happy New Year everyone! 🎉
In 2026, I’ll continue working on passenger experience improvements while expanding customer engagement. This starts on 9/1, when I’ll be at Trenton Transit Center from 6–10am to hear your feedback in person.
In 2026, I’ll continue working on passenger experience improvements while expanding customer engagement. This starts on 9/1, when I’ll be at Trenton Transit Center from 6–10am to hear your feedback in person.
No Operational & Customer Service Committee meeting until January, but I wanted to share a snapshot of your feedback collected in November via:
• the online form (njtransit.com/advocate) & my email (customeradvocate@njtransit.com)
• my social media platforms (X & Bluesky)
• the online form (njtransit.com/advocate) & my email (customeradvocate@njtransit.com)
• my social media platforms (X & Bluesky)
December 30, 2025 at 8:11 PM
No Operational & Customer Service Committee meeting until January, but I wanted to share a snapshot of your feedback collected in November via:
• the online form (njtransit.com/advocate) & my email (customeradvocate@njtransit.com)
• my social media platforms (X & Bluesky)
• the online form (njtransit.com/advocate) & my email (customeradvocate@njtransit.com)
• my social media platforms (X & Bluesky)
In 2026, in addition to my Listening Forums, I’ll be hosting mini meet-ups across the NJ TRANSIT network. These one-on-one conversations will give you the opportunity to share your feedback, concerns, & ideas directly with me.
The first one will be at Trenton Transit Center on Jan 9. See you soon!
The first one will be at Trenton Transit Center on Jan 9. See you soon!
December 26, 2025 at 2:10 PM
In 2026, in addition to my Listening Forums, I’ll be hosting mini meet-ups across the NJ TRANSIT network. These one-on-one conversations will give you the opportunity to share your feedback, concerns, & ideas directly with me.
The first one will be at Trenton Transit Center on Jan 9. See you soon!
The first one will be at Trenton Transit Center on Jan 9. See you soon!
🛎️ No committee meeting in December to review November operations, but I didn’t want to wait until January—so here are last month’s customer service metrics anyway.
One tweet per mode — you know the drill 🧵👇
One tweet per mode — you know the drill 🧵👇
December 23, 2025 at 6:51 PM
🛎️ No committee meeting in December to review November operations, but I didn’t want to wait until January—so here are last month’s customer service metrics anyway.
One tweet per mode — you know the drill 🧵👇
One tweet per mode — you know the drill 🧵👇
That’s a wrap on the Access Link meetings on the proposed advance reservation window change.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
December 19, 2025 at 4:04 PM
That’s a wrap on the Access Link meetings on the proposed advance reservation window change.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
Swing by our table in the rotunda at Secaucus Station! 👋 We’d love your feedback—and you can snag some awesome swag too.
December 18, 2025 at 10:06 PM
Swing by our table in the rotunda at Secaucus Station! 👋 We’d love your feedback—and you can snag some awesome swag too.
Today was the first Access Link meeting to gather feedback on the proposed change to the advance reservation window.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
December 16, 2025 at 6:31 PM
Today was the first Access Link meeting to gather feedback on the proposed change to the advance reservation window.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
🔔 Don’t miss the last Listening Forum of 2025 at Secaucus Junction next week.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
December 12, 2025 at 4:12 PM
🔔 Don’t miss the last Listening Forum of 2025 at Secaucus Junction next week.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
🔔 Since day one as your advocate, fare affordability has been top of mind.
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
December 10, 2025 at 7:55 PM
🔔 Since day one as your advocate, fare affordability has been top of mind.
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
🗓️ Don’t forget — the @NJTRANSIT Board Meeting is this Wednesday, Dec 10 at 10 AM!
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
njtransit.com
December 8, 2025 at 5:03 PM
🗓️ Don’t forget — the @NJTRANSIT Board Meeting is this Wednesday, Dec 10 at 10 AM!
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
I’ll admit, I tried it myself and I was not too good... Kudos to the engineers (and all the transit employees out there) — this work is anything but easy.
www.nj.com/news/2025/11...
www.nj.com/news/2025/11...
So you think you can operate a commuter train. It is pretty complicated.
Ever think you could do a better job operating a NJ Transit commuter train? This video game could provide an answer, but beware, these trains breakdown too.
www.nj.com
December 7, 2025 at 3:23 PM
I’ll admit, I tried it myself and I was not too good... Kudos to the engineers (and all the transit employees out there) — this work is anything but easy.
www.nj.com/news/2025/11...
www.nj.com/news/2025/11...