Use the `|qp_encode` filter and `email.parse:` command to parse email messages from automations. This is useful in AI agents and interactions (e.g. contact forms) to instantly create new tickets as if they were received in a mailbox.

Need to quickly take action for a team member in Cerb without dictating directions on a Zoom call? Use Impersonate Mode as an admin to view the platform from their perspective -- perfect for troubleshooting, setup, and training.

#Cerb #CustomerService #Helpdesk

Use the `|qp_encode` filter in automation scripting to encode a message using the quoted-printable format. This is particularly useful when creating email messages from an interaction or AI agent that contain emoji. Combine this w/ email.parse to create tickets from AI agents & contact forms.

Tip: On any worklist in Cerb you can click on the "Subtotals" icon to quickly open the sidebar and add multiple filters. Here we'll stack filters for status, group, and organization. Remove the last filter by pressing the dash (-) key, or click "x" on a specific filter to remove it. #Helpdesk #CRM

You can use the "Mail Import" feature in Setup to import raw messages from another email app like Gmail. You can also use it to test inbound email routing without having to send live email. #cerb #email #helpdesk