BEUC - The Consumer Voice
@beuc.eu
We represent 45 independent national consumer organisations in Brussels and defend the interests of European consumers.
With winter fast approaching, we ask the question: what's it like to live with a heat pump? Not just in the warmer months, but when the thermostat starts to drop too 🌡️❄️
Read more on our blog 👇
Read more on our blog 👇
So, what's it really like to live with a heat pump?
With misinformation about heat pumps abounding, we asked consumers what it's really like to live with one and what policymakers can learn.
blog.beuc.eu
November 17, 2025 at 1:56 PM
With winter fast approaching, we ask the question: what's it like to live with a heat pump? Not just in the warmer months, but when the thermostat starts to drop too 🌡️❄️
Read more on our blog 👇
Read more on our blog 👇
The Commission’s proposal for a Digital Networks Act could reshape the telecoms sector. It must deliver for consumers with choice, quality and prices. Our blog ⤵️
Further consolidating telecoms in Europe would hurt consumers and reduce investment - Consumer Corner
To drive innovation and investments and provide consumers with provider choice we need more competition in telecom services in Europe.
blog.beuc.eu
November 16, 2025 at 11:00 AM
The Commission’s proposal for a Digital Networks Act could reshape the telecoms sector. It must deliver for consumers with choice, quality and prices. Our blog ⤵️
BEUC, alongside 70+ European and US groups in the TACD shares deep concerns about the @ec.europa.eu’s upcoming “Digital Omnibus Package.”
Europe’s global leadership in trustworthy digital governance depends on preserving, not diluting, these hard-won consumer protections.
Europe’s global leadership in trustworthy digital governance depends on preserving, not diluting, these hard-won consumer protections.
TACD warns: The European Commission’s Digital Omnibus reform could weaken major EU digital protections. Civil society groups in the United States and in Europe call on the Commission to halt these changes.
Streamlining or deregulation? TACD sounds alarm on EU Digital Omnibus
News
tacd.org
November 14, 2025 at 10:48 AM
BEUC, alongside 70+ European and US groups in the TACD shares deep concerns about the @ec.europa.eu’s upcoming “Digital Omnibus Package.”
Europe’s global leadership in trustworthy digital governance depends on preserving, not diluting, these hard-won consumer protections.
Europe’s global leadership in trustworthy digital governance depends on preserving, not diluting, these hard-won consumer protections.
🗳️ @europarl.europa.eu has voted to 'simplify' corporate sustainability reporting and due diligence.
Sounds technical but it's bad news.
Diluting rules designed to keep big business honest about its impact on people and planet will make it harder for consumers to invest their money sustainably.
Sounds technical but it's bad news.
Diluting rules designed to keep big business honest about its impact on people and planet will make it harder for consumers to invest their money sustainably.
Sustainability reporting and due diligence: MEPs back simplification changes | News | European Parliament
On Thursday, Parliament endorsed reduced reporting duties and due diligence requirements for companies.
www.europarl.europa.eu
November 13, 2025 at 3:37 PM
🗳️ @europarl.europa.eu has voted to 'simplify' corporate sustainability reporting and due diligence.
Sounds technical but it's bad news.
Diluting rules designed to keep big business honest about its impact on people and planet will make it harder for consumers to invest their money sustainably.
Sounds technical but it's bad news.
Diluting rules designed to keep big business honest about its impact on people and planet will make it harder for consumers to invest their money sustainably.
We were promised that simplification was not going to lead to deregulation. Recent reports on the digital omnibus show otherwise. BEUC urged @michaelmcgratheu.bsky.social and @hennavirkkunen.bsky.social to keep protections under the GDPR and uphold the AI Act. Read our full letter: shorturl.at/zIfji
BEUC concerns on Digital Omnibus - keep protections under GDPR and uphold the AI Act
In this letter to Executive Vice-President Virkkunen and Commissioner McGrath, BEUC expressed its concerns with the recent public reports that the European Commission, in the upcoming Digital Omnibus ...
www.beuc.eu
November 13, 2025 at 8:16 AM
We were promised that simplification was not going to lead to deregulation. Recent reports on the digital omnibus show otherwise. BEUC urged @michaelmcgratheu.bsky.social and @hennavirkkunen.bsky.social to keep protections under the GDPR and uphold the AI Act. Read our full letter: shorturl.at/zIfji
Trilogue negotiations on the Package Travel Directive are heading at full speed.
3 key issues deserve particular attention: ✏️clearer definitions, ⚠️travel warnings, and ⚖️stronger enforcement.
Read our full recommendations 👉 www.beuc.eu/tools/beucs-...
3 key issues deserve particular attention: ✏️clearer definitions, ⚠️travel warnings, and ⚖️stronger enforcement.
Read our full recommendations 👉 www.beuc.eu/tools/beucs-...
November 12, 2025 at 3:37 PM
Trilogue negotiations on the Package Travel Directive are heading at full speed.
3 key issues deserve particular attention: ✏️clearer definitions, ⚠️travel warnings, and ⚖️stronger enforcement.
Read our full recommendations 👉 www.beuc.eu/tools/beucs-...
3 key issues deserve particular attention: ✏️clearer definitions, ⚠️travel warnings, and ⚖️stronger enforcement.
Read our full recommendations 👉 www.beuc.eu/tools/beucs-...
New study from our Spanish member @asufin.bsky.social reveals green mortgages - which allow consumers to borrow money for their home + energy-efficiency upgrades 🏡- are more expensive and less available than conventional ones.
Green interest rates av. 3.78% interest vs. 2.63% for conventional 👇
Green interest rates av. 3.78% interest vs. 2.63% for conventional 👇
Las hipotecas verdes son una opción poco clara para el cliente
Los préstamos para vivienda sostenible son más caros que la media del mercado
www.asufin.com
November 12, 2025 at 1:08 PM
New study from our Spanish member @asufin.bsky.social reveals green mortgages - which allow consumers to borrow money for their home + energy-efficiency upgrades 🏡- are more expensive and less available than conventional ones.
Green interest rates av. 3.78% interest vs. 2.63% for conventional 👇
Green interest rates av. 3.78% interest vs. 2.63% for conventional 👇
🎆 Big win for consumers! 21 major airlines have committed to stop using claims that mislead consumers about the real impact of flying on the environment.
This concludes a complaint we lodged with 23 of our members in 2023, with the support of @clientearth.bsky.social.
www.beuc.eu/press-releas...
This concludes a complaint we lodged with 23 of our members in 2023, with the support of @clientearth.bsky.social.
www.beuc.eu/press-releas...
November 7, 2025 at 11:56 AM
🎆 Big win for consumers! 21 major airlines have committed to stop using claims that mislead consumers about the real impact of flying on the environment.
This concludes a complaint we lodged with 23 of our members in 2023, with the support of @clientearth.bsky.social.
www.beuc.eu/press-releas...
This concludes a complaint we lodged with 23 of our members in 2023, with the support of @clientearth.bsky.social.
www.beuc.eu/press-releas...
Digitalisation in energy can allow consumers to use & share renewables or better compare offers.
But...cyber-insecure smart meters could impact peoples’ finances and AI could also result in discriminatory practices.
We support digitalisation in energy, but only with strong consumer protection 👇
But...cyber-insecure smart meters could impact peoples’ finances and AI could also result in discriminatory practices.
We support digitalisation in energy, but only with strong consumer protection 👇
Artificial intelligence and digitalisation for energy
Energy systems are increasingly connected with digital tools and automation becoming more common in consumers’ homes. This digitalisation can be beneficial to consumers. It can help make their energy ...
www.beuc.eu
November 7, 2025 at 11:26 AM
Digitalisation in energy can allow consumers to use & share renewables or better compare offers.
But...cyber-insecure smart meters could impact peoples’ finances and AI could also result in discriminatory practices.
We support digitalisation in energy, but only with strong consumer protection 👇
But...cyber-insecure smart meters could impact peoples’ finances and AI could also result in discriminatory practices.
We support digitalisation in energy, but only with strong consumer protection 👇
💻 We spend much of our daily lives on digital services dominated by a few gatekeepers who have long shaped what choices we have online. The EU's #DigitalMarketsAct is changing this, increasing consumer choice.
Find out what these entail in our new report: www.beuc.eu/news/first-b...
Find out what these entail in our new report: www.beuc.eu/news/first-b...
First bloom: new report shows increased consumer choice after eighteen months of the Digital Markets Act
In July 2025, the European Commission opened a consultation to gather feedback on the impact and effectiveness of the Digital Markets Act (DMA) and its ability to face emerging challenges. Our review ...
www.beuc.eu
November 7, 2025 at 9:12 AM
💻 We spend much of our daily lives on digital services dominated by a few gatekeepers who have long shaped what choices we have online. The EU's #DigitalMarketsAct is changing this, increasing consumer choice.
Find out what these entail in our new report: www.beuc.eu/news/first-b...
Find out what these entail in our new report: www.beuc.eu/news/first-b...
For too long, consumers have faced complex ticketing, limited rights, and poor connections + service quality when travelling across Europe by rail.
The EU's High-Speed Rail Action Plan should provide much-needed investment and aims to iron out ticketing issues.
Our reaction in @theguardian.com 👇
The EU's High-Speed Rail Action Plan should provide much-needed investment and aims to iron out ticketing issues.
Our reaction in @theguardian.com 👇
High-speed rail network possible by 2040, says European Commission
Plan to cut journey times between major cities could reduce Berlin-Copenhagen trip from seven to four hours
www.theguardian.com
November 5, 2025 at 4:34 PM
For too long, consumers have faced complex ticketing, limited rights, and poor connections + service quality when travelling across Europe by rail.
The EU's High-Speed Rail Action Plan should provide much-needed investment and aims to iron out ticketing issues.
Our reaction in @theguardian.com 👇
The EU's High-Speed Rail Action Plan should provide much-needed investment and aims to iron out ticketing issues.
Our reaction in @theguardian.com 👇
Consumers have for too long faced complex ticketing, limited rights, poor connections & underwhelming service quality when travelling by rail.
The EU’s new High-Speed Rail Action Plan includes many of BEUC's recommendations.
With the destination now set, high-speed implementation will be key 🛤️
The EU’s new High-Speed Rail Action Plan includes many of BEUC's recommendations.
With the destination now set, high-speed implementation will be key 🛤️
High-speed rail action plan could be just the ticket for consumers
The European Commission today published its High-Speed Rail Action Plan, to get Europe’s railways back on track and make sustainable travel a more attractive and affordable option.
www.beuc.eu
November 5, 2025 at 10:54 AM
Consumers have for too long faced complex ticketing, limited rights, poor connections & underwhelming service quality when travelling by rail.
The EU’s new High-Speed Rail Action Plan includes many of BEUC's recommendations.
With the destination now set, high-speed implementation will be key 🛤️
The EU’s new High-Speed Rail Action Plan includes many of BEUC's recommendations.
With the destination now set, high-speed implementation will be key 🛤️
BEUC joined forces with the EMA and 5 CSOs against medicine shortages.
1️⃣ Shortages are a growing challenge that affects us all
2️⃣ No one can do this alone - #ittakesateam
3️⃣Transparency & communication are essential to respond effectively
Check out the video👇
www.youtube.com/watch?v=2aKc...
1️⃣ Shortages are a growing challenge that affects us all
2️⃣ No one can do this alone - #ittakesateam
3️⃣Transparency & communication are essential to respond effectively
Check out the video👇
www.youtube.com/watch?v=2aKc...
Medicine shortages and EU patients
YouTube video by European Medicines Agency
www.youtube.com
November 4, 2025 at 10:13 AM
BEUC joined forces with the EMA and 5 CSOs against medicine shortages.
1️⃣ Shortages are a growing challenge that affects us all
2️⃣ No one can do this alone - #ittakesateam
3️⃣Transparency & communication are essential to respond effectively
Check out the video👇
www.youtube.com/watch?v=2aKc...
1️⃣ Shortages are a growing challenge that affects us all
2️⃣ No one can do this alone - #ittakesateam
3️⃣Transparency & communication are essential to respond effectively
Check out the video👇
www.youtube.com/watch?v=2aKc...
Is sustainable finance too green to be true? 🤔
In our new report we found that, despite keen consumer interest, greenwashing and poor-quality products are stopping consumers from investing sustainably.
Find out more 👇
In our new report we found that, despite keen consumer interest, greenwashing and poor-quality products are stopping consumers from investing sustainably.
Find out more 👇
*NEW* consumer survey: greenwashing of sustainable finance products is discouraging consumers from investing ♻️
Despite growing interest from consumers, 34% cited misleading, hard to verify, or unreliable green claims as a reason not to invest in sustainable finance products.
Read more 👇
Despite growing interest from consumers, 34% cited misleading, hard to verify, or unreliable green claims as a reason not to invest in sustainable finance products.
Read more 👇
Greenwashing of sustainable finance products discouraging consumers from investing
Despite keen consumer interest, greenwashing and poor-quality products are stopping consumers from investing sustainably according to a new survey BEUC published today. Accordingly, consumers find the...
www.beuc.eu
November 3, 2025 at 11:20 AM
Is sustainable finance too green to be true? 🤔
In our new report we found that, despite keen consumer interest, greenwashing and poor-quality products are stopping consumers from investing sustainably.
Find out more 👇
In our new report we found that, despite keen consumer interest, greenwashing and poor-quality products are stopping consumers from investing sustainably.
Find out more 👇
🛜 How can the #DigitalNetworksAct truly deliver for Europeans? That's what @claudio-teixeira.bsky.social discussed at a panel organised by @euractiv.com and @ccianet.bsky.social.
We should keep our focus on end users when strengthening Europe’s connectivity ecosystem: blog.beuc.eu/consolidatin...
We should keep our focus on end users when strengthening Europe’s connectivity ecosystem: blog.beuc.eu/consolidatin...
Further consolidating telecoms in Europe would hurt consumers and reduce investment - Consumer Corner
To drive innovation and investments and provide consumers with provider choice we need more competition in telecom services in Europe.
blog.beuc.eu
October 31, 2025 at 3:36 PM
🛜 How can the #DigitalNetworksAct truly deliver for Europeans? That's what @claudio-teixeira.bsky.social discussed at a panel organised by @euractiv.com and @ccianet.bsky.social.
We should keep our focus on end users when strengthening Europe’s connectivity ecosystem: blog.beuc.eu/consolidatin...
We should keep our focus on end users when strengthening Europe’s connectivity ecosystem: blog.beuc.eu/consolidatin...
#Greenwashing is putting consumers off investing sustainably. More than 1/3 of consumers in our new survey cited misleading or unreliable claims as a reason not to invest 👇
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
October 31, 2025 at 1:10 PM
#Greenwashing is putting consumers off investing sustainably. More than 1/3 of consumers in our new survey cited misleading or unreliable claims as a reason not to invest 👇
Consumers' are still paying crisis-level prices for electricity ⚡, driven by national governments’ failure to tackle high taxes & levies making up a big chunk of bills - via @euractiv.com.
This needs to change to incentivise shift to clean technologies like heat pumps: www.beuc.eu/sites/defaul...
This needs to change to incentivise shift to clean technologies like heat pumps: www.beuc.eu/sites/defaul...
Tobacco-like taxes on electricity keep Europe in energy permacrisis | Euractiv
Finance ministers' love for electricity taxes is keeping prices high
www.euractiv.com
October 31, 2025 at 8:23 AM
Consumers' are still paying crisis-level prices for electricity ⚡, driven by national governments’ failure to tackle high taxes & levies making up a big chunk of bills - via @euractiv.com.
This needs to change to incentivise shift to clean technologies like heat pumps: www.beuc.eu/sites/defaul...
This needs to change to incentivise shift to clean technologies like heat pumps: www.beuc.eu/sites/defaul...
We published our new survey on consumer attitudes to sustainable finance today: www.beuc.eu/press-releas...
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
October 30, 2025 at 1:51 PM
We published our new survey on consumer attitudes to sustainable finance today: www.beuc.eu/press-releas...
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
Let's dive into the results...( a🧵) Firstly, we found that 22% of consumers surveyed only save on a current account or with cash at home 💶
Too green to be true? Just over a third of consumers are put off investing sustainably due to greenwashing says our 🇸🇪 member @svkonsumenter.bsky.social presenting the results of our new consumer survey 👇
För grönt för att vara sant? Var tredje konsument vågar inte placera pengar i gröna fonder på grund av all greenwashing. Det visar vi och @beuc.eu i en ny undersökning idag.
www.sverigeskonsumenter.se/nyheter-och-...
www.sverigeskonsumenter.se/nyheter-och-...
Ny undersökning: Greenwashing avskräcker sparare från gröna fonder - Sveriges Konsumenter
Var tredje sparare undviker att spara i gröna fonder på grund av utbredd greenwashing. Det visar en ny undersökning bland konsumenter i elva europeiska länder.
– Nu krävs ett rejält omtag av EU för at...
www.sverigeskonsumenter.se
October 30, 2025 at 12:39 PM
Too green to be true? Just over a third of consumers are put off investing sustainably due to greenwashing says our 🇸🇪 member @svkonsumenter.bsky.social presenting the results of our new consumer survey 👇
Reposted by BEUC - The Consumer Voice
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
October 30, 2025 at 9:07 AM
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
Reposted by BEUC - The Consumer Voice
👉A pesar de que el 86% de los europeos muestran preferencia sobre inversiones que tengan un impacto positivo, más de la mitad admite que su banco o intermediario inversor no se las ha ofrecido nunca. Lo revela @beuc.eu en una encuesta publicada hoy. 📋Info: cecu.es/notas/al-55-...
October 30, 2025 at 10:34 AM
👉A pesar de que el 86% de los europeos muestran preferencia sobre inversiones que tengan un impacto positivo, más de la mitad admite que su banco o intermediario inversor no se las ha ofrecido nunca. Lo revela @beuc.eu en una encuesta publicada hoy. 📋Info: cecu.es/notas/al-55-...
Is sustainable finance too green to be true? 🤔
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
October 30, 2025 at 9:49 AM
Is sustainable finance too green to be true? 🤔
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
52% in our new survey said the distinction between regular and sustainable investments is unclear. 76% think sustainable investments should be subject to strong rules.
Read more 👉 www.beuc.eu/press-releas...
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
October 30, 2025 at 9:07 AM
📝 Our new survey of 10,000 consumers in 11 European countries reveals consumers *are* interested in investing sustainably: www.beuc.eu/press-releas...
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
But...greenwashing and poor-quality products are stopping consumers from doing so.
Here's what it looks like in practice 👇🫢
*NEW* consumer survey: greenwashing of sustainable finance products is discouraging consumers from investing ♻️
Despite growing interest from consumers, 34% cited misleading, hard to verify, or unreliable green claims as a reason not to invest in sustainable finance products.
Read more 👇
Despite growing interest from consumers, 34% cited misleading, hard to verify, or unreliable green claims as a reason not to invest in sustainable finance products.
Read more 👇
Greenwashing of sustainable finance products discouraging consumers from investing
Despite keen consumer interest, greenwashing and poor-quality products are stopping consumers from investing sustainably according to a new survey BEUC published today. Accordingly, consumers find the...
www.beuc.eu
October 30, 2025 at 8:46 AM
*NEW* consumer survey: greenwashing of sustainable finance products is discouraging consumers from investing ♻️
Despite growing interest from consumers, 34% cited misleading, hard to verify, or unreliable green claims as a reason not to invest in sustainable finance products.
Read more 👇
Despite growing interest from consumers, 34% cited misleading, hard to verify, or unreliable green claims as a reason not to invest in sustainable finance products.
Read more 👇
Some good advice from our member @citizensadvice.bsky.social 👇
😰 Feeling panicked by an unexpected call from your bank?
It’s a tactic scammers use - they want you to act before you have time to think.
Don't be rushed into sharing details and contact your bank directly.
It pays to be #ScamAware ⤵️
https://bit.ly/42KC1uU
It’s a tactic scammers use - they want you to act before you have time to think.
Don't be rushed into sharing details and contact your bank directly.
It pays to be #ScamAware ⤵️
https://bit.ly/42KC1uU
October 27, 2025 at 1:37 PM
Some good advice from our member @citizensadvice.bsky.social 👇