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citizensadvice.bsky.social
Citizens Advice
@citizensadvice.bsky.social
2.5K followers 210 following 190 posts
We are Citizens Advice - the people's champion.

If you need advice, visit our website: citizensadvice.org.uk
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Citizens Advice @citizensadvice.bsky.social · Sep 9
“I love working behind the scenes to make the magic happen”

We think our people are pretty special.
People like Leanne from Citizens Advice Liverpool.

Leanne is a people’s champion.

Read Leanne’s story ⤵️
https://wearecitizensadvice.org.uk/leanne-champions-giving-everyone-a-voice-b5fdc8d7b27c
Image of Leanne from Citizens Advice Liverpool in a white frame. Text underneath the image reads: 'Leanne champions giving everyone a voice'. The Citizens Advice logo sits in the bottom left hand corner with the text 'We are Citizens Advice. The people's champion'
citizensadvice.bsky.social
What 3 words would Julian use to describe Citizens Advice?

💙 Modern
💙 Trusted
💙 Supportive

#WeAreCitizensAdvice
Image of Julian. Text reads: 'Modern, trusted, supportive. The Citizens Advice logo sits in the bottom left hand corner with the text 'We are Citizens Advice. The people's champion'.
November 18, 2025 at 4:58 PM
citizensadvice.bsky.social
💡 Ofgem estimates £240 million is sitting in closed energy accounts.

Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.

More ➡️ bit.ly/47RMNB8
Graphic with text that reads: 'Have you moved home in the last 5 years? Check if you are due money from old closed energy accounts.' Features a light bulb and flame icon on a blue background.
November 17, 2025 at 8:49 AM
citizensadvice.bsky.social
⚠️ Watch out for Winter Fuel Payment scams!

If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.

Report suspicious texts by forwarding them to 7726 for free 🤳
A person holding a cup and smiling while looking out a window, with a warning message about a scam regarding Winter Fuel Payments, stating payments are made automatically and no action is required.
November 16, 2025 at 5:03 PM
citizensadvice.bsky.social
It’s our favourite time of the year! It’s Citizens Advice Awards time.

Every year, we celebrate the incredible work that happens every day across our service.

Here are this year’s winners… 🥁
a man playing a drum with a duck on top of it and the words drum roll please below it
ALT: a man playing a drum with a duck on top of it and the words drum roll please below it
media.tenor.com
November 13, 2025 at 8:34 PM
citizensadvice.bsky.social
⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher.

The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
Adult holding a baby at a kitchen table, looking at documents with a concerned expression. Text overhead reads 'Worried about being able to top up your prepayment meter?'
November 13, 2025 at 4:14 PM
citizensadvice.bsky.social
“It’s a role that keeps me on my toes and means no two days are ever the same”

Our service is full of amazing people who work to make sure as many people as possible can get advice.

People like Julian.

Julian is a people’s champion.

Read more ⤵️
https://bit.ly/3LwhLrj

#WeAreCitizensAdvice
Image of Julian from Citizens Advice SORT in a white frame. Text underneath reads: 'Julian champions tackling injustice.' The Citizens Advice logo sits underneath with the text: We are Citizens Advice, the people's champion.
November 12, 2025 at 11:42 AM
citizensadvice.bsky.social
In 2024-25 we helped:

➡️ 1.79 million people over phone
➡️ 627,000 people face-to-face
➡️ 691,000 people by email

Read more about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
An infographic showing assistance data for 2024-25, detailing that 1.79 million people were helped over the phone, 627,000 people were assisted face-to-face, and 691,000 people received help via email.
November 12, 2025 at 9:05 AM
citizensadvice.bsky.social
The government have announced changes to Universal Credit that will affect everyone from April 2026.

The amount of Universal Credit you get will change. Read more on our website ⤵️
https://bit.ly/4ou7VVh
Image shows a blue speech bubble with text that reads, 'How is Universal Credit changing in 2026?'
November 10, 2025 at 4:06 PM
citizensadvice.bsky.social
Do you live on a heat network? 🔥

If you’re having trouble with your heat network supplier, our consumer service can help 🤝

Contact a specialist adviser ⤵️
bit.ly/4oU6JdG
An adult using a laptop at a dining table while holding a baby, with breakfast items in front. Text overlay: 'Having trouble with your heat network supplier? Our specialist advisers can help.'
November 9, 2025 at 2:03 PM
citizensadvice.bsky.social
Using your heating controls properly can help you stay warm and save money 🔥✨

Set a timer so your home’s cozy when you need it (like in the morning!) and not wasting heat when you’re out.

Not sure how to use your boiler or heating controls? Try searching for the manual or a how-to video online!
Collage titled 'A Winter's Tale' featuring four images: legs dangling off a bed with blue slippers, a snow-covered hand turning on a shower, a dog wearing a pink shower cap, and a snowman in a wintry landscape.
November 8, 2025 at 8:08 PM
citizensadvice.bsky.social
The FCA has warned that some financial influencers break rules on financial promotions, giving regulated advice that isn't authorised.

Before acting on anything you see on social media, double check the information is complete, correct and suitable for your situation ☑️

Read more ➡️ bit.ly/4nJ6wJl
Image of a person holding a smartphone surrounded by social media icons, with a pop-up reminder advising caution when acting on online financial advice.
November 7, 2025 at 3:46 PM
citizensadvice.bsky.social
Do you want to give something back to your community and support vulnerable people in your area?

We’re looking for new trustees across England and Wales. Find out more ⤵️
https://www.citizensadvice.org.uk/forms/volunteering/opportunities/
Image shows 2 women sat together at a table with a laptop and notebook in front of them, they are having a conversation. Text reads, 'Find out more about becoming a trustee'.
November 6, 2025 at 4:42 PM
citizensadvice.bsky.social
We’re so grateful to have such dedicated trustees who champion our work across England and Wales.

Thank you so much to all our amazing trustees!

#TrusteesWeek
Image shows a speech bubble with text 'We're very lucky to have such a wonderful and dedicated member on our Trustee Board'.
November 5, 2025 at 4:20 PM
citizensadvice.bsky.social
As the #AutumnBudget approaches, we're calling on the Chancellor to unfreeze Local Housing Allowance (LHA) to support people on low incomes as private rents continue to soar.

Read more in our blog ⤵️
https://t.co/xTGMQRoFsk https://t.co/ijj5LHQyVC
Text reads, 'More than 10% of private renters are in a negative budget'.
November 5, 2025 at 8:36 AM
citizensadvice.bsky.social
“I can’t believe the difference ... It’s a weight off my mind, it really is. I can’t praise the service enough.”

In 2024-25, we helped 2.71 million people find a way forward, whatever their problem.

Read about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
A graphic with a blue background featuring a large speech bubble containing a positive testimonial which reads, "I can't believe the difference... It's a weight off my mind, really is. I can't praise the service enough."
November 4, 2025 at 3:49 PM
citizensadvice.bsky.social
⚠️ If you receive a text message about Winter Fuel Payments, it’s a scam.

Winter Fuel Payments are paid automatically to those eligible.

Report suspicious texts by forwarding them to 7726 for free 🤳
Warning sign about Winter Fuel Payment scams, stating that Winter Fuel Payments are made automatically and any text messages received about them are scams.
November 3, 2025 at 3:54 PM
citizensadvice.bsky.social
It’s #TrusteesWeek, and we want to say a huge thank you to all our incredible trustees who give up their time to support Citizens Advice!

Whether at a national or local level, their support is vital in allowing us to continue helping people find a way forward 💙
Image shows a blue medal and text reads, 'Thank you trustees!'.
November 3, 2025 at 12:54 PM
citizensadvice.bsky.social
Falling for a scam doesn’t just impact you financially but also emotionally.

❌ Don’t feel embarrassed to report it
✅ Get emotional support to look after your own wellbeing

We’re here for you ⤵️
https://bit.ly/4nvxk0u

#ScamAware
Speech bubble outline against a plain background. Text inside reads “Your emotional wellbeing after a scam is just as important as the financial loss” Advice logo on the bottom right and hashtag #ScamAware on the bottom left.
November 2, 2025 at 2:04 PM
citizensadvice.bsky.social
Been affected by an investment scam?

🏦 Contact your bank immediately to report the fraud
🛑 Stop all contact with the scammers
📝 Report it to Action Fraud

Here’s what you need to know ⤵️
https://bit.ly/4nvxk0u

#ScamAware
Line art of a landline phone. Text alongside reads “Suspect an investment scam? Contact your bank and report it.” Advice logo on the top left and hashtag #ScamAware on the top right.
November 1, 2025 at 1:23 PM
citizensadvice.bsky.social
🤔 Worried an investment firm isn't legitimate?

Scammers clone real company websites, using official branding to look authentic and steal your money.

Learn how to check a firm is real ⤵️
https://bit.ly/4nvxk0u

#ScamAware
Line image of a website page. Text alongside reads “How to spot a fake investment website. Pressure to invest now. Fake contact details. Guaranteed high returns.” There are arrows pointing from the 3 points to the line art image. Advice logo on the top right and hashtag #ScamAware on the bottom right.
October 31, 2025 at 4:12 PM
citizensadvice.bsky.social
Scammers are promoting fake investments online, often on social media.

Know the signs of a scam:
🚩 Unsolicited direct messages
🚩 'Guaranteed' high returns
🚩 High-pressure tactics to rush you

Protect yourself and stay #ScamAware ⤵️
https://bit.ly/4nvxk0u
Silhouette image of a hand holding a mobile phone. Text alongside reads “Don’t be rushed into investing, especially online” Advice logo on the top right and hashtag #ScamAware on the top left.
October 30, 2025 at 3:52 PM
citizensadvice.bsky.social
We are Citizens Advice - the charity working for the whole of society.

Whoever you are, whatever your problem.

We are The People’s Champion
Person standing next to a "Citizens Advice" sign with text stating "We are... The People's Champion."
October 29, 2025 at 6:52 PM
citizensadvice.bsky.social
Looking for a trustworthy trader?

✅ Get written quotes from at least 3 different traders
✅ Ask for references and check their recent work
✅ Use an approved trader scheme like TrustMark or Which? Trusted Traders

Stay #ScamAware ⤵️
https://bit.ly/4nvxk0u

#ScamAware
Silhouette image of a paint can with a paintbrush leaning against it. Text alongside reads “Compare, check and verify to find a trustworthy trader” Advice logo on the bottom left and hashtag #ScamAware on the top left.
October 29, 2025 at 3:55 PM
citizensadvice.bsky.social
Working alongside her dedicated colleagues is one of Tracy’s favourite things about her job.

Read more about Tracy’s story ⤵️
https://wearecitizensadvice.org.uk/tracy-champions-compassionate-leadership-9e6e720e5941

#WeAreCitizensAdvice
Image of Tracy and a colleague from Citizens Advice Blackpool in a white frame. Text reads: 'I love working alongside enthusiastic, dedicated people who really want to make a difference for our clients.' The Citizens Advice logo sits in the bottom left corner with the text: 'We are Citizens Advice. The people's champion'
October 28, 2025 at 4:58 PM
citizensadvice.bsky.social
🚪 Knock knock? Be wary if a tradesperson arrives at your door unexpectedly.

They might claim to see an urgent problem and offer a cheap cash deal to fix it right away.

Honest traders don't usually work like this.

It pays to stay #ScamAware ⤵️
https://bit.ly/4nvxk0u
Numbered checklist on a plain background. Text reads “Rogue trader at door? 1. Don’t be rushed. 2. Get a written quote. 3. Don’t pay cash upfront.” Advice logo on the bottom right and hashtag #ScamAware on the top left.
October 28, 2025 at 4:11 PM