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citizensadvice.bsky.social
Citizens Advice
@citizensadvice.bsky.social
We are Citizens Advice - the people's champion.

If you need advice, visit our website: citizensadvice.org.uk
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“I love working behind the scenes to make the magic happen”

We think our people are pretty special.
People like Leanne from Citizens Advice Liverpool.

Leanne is a people’s champion.

Read Leanne’s story ⤵️
https://wearecitizensadvice.org.uk/leanne-champions-giving-everyone-a-voice-b5fdc8d7b27c
What 3 words would Julian use to describe Citizens Advice?

💙 Modern
💙 Trusted
💙 Supportive

#WeAreCitizensAdvice
November 18, 2025 at 4:58 PM
💡 Ofgem estimates £240 million is sitting in closed energy accounts.

Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.

More ➡️ bit.ly/47RMNB8
November 17, 2025 at 8:49 AM
⚠️ Watch out for Winter Fuel Payment scams!

If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.

Report suspicious texts by forwarding them to 7726 for free 🤳
November 16, 2025 at 5:03 PM
It’s our favourite time of the year! It’s Citizens Advice Awards time.

Every year, we celebrate the incredible work that happens every day across our service.

Here are this year’s winners… 🥁
a man playing a drum with a duck on top of it and the words drum roll please below it
ALT: a man playing a drum with a duck on top of it and the words drum roll please below it
media.tenor.com
November 13, 2025 at 8:34 PM
⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher.

The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
November 13, 2025 at 4:14 PM
“It’s a role that keeps me on my toes and means no two days are ever the same”

Our service is full of amazing people who work to make sure as many people as possible can get advice.

People like Julian.

Julian is a people’s champion.

Read more ⤵️
https://bit.ly/3LwhLrj

#WeAreCitizensAdvice
November 12, 2025 at 11:42 AM
In 2024-25 we helped:

➡️ 1.79 million people over phone
➡️ 627,000 people face-to-face
➡️ 691,000 people by email

Read more about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
November 12, 2025 at 9:05 AM
The government have announced changes to Universal Credit that will affect everyone from April 2026.

The amount of Universal Credit you get will change. Read more on our website ⤵️
https://bit.ly/4ou7VVh
November 10, 2025 at 4:06 PM
Do you live on a heat network? 🔥

If you’re having trouble with your heat network supplier, our consumer service can help 🤝

Contact a specialist adviser ⤵️
bit.ly/4oU6JdG
November 9, 2025 at 2:03 PM
Using your heating controls properly can help you stay warm and save money 🔥✨

Set a timer so your home’s cozy when you need it (like in the morning!) and not wasting heat when you’re out.

Not sure how to use your boiler or heating controls? Try searching for the manual or a how-to video online!
November 8, 2025 at 8:08 PM
The FCA has warned that some financial influencers break rules on financial promotions, giving regulated advice that isn't authorised.

Before acting on anything you see on social media, double check the information is complete, correct and suitable for your situation ☑️

Read more ➡️ bit.ly/4nJ6wJl
November 7, 2025 at 3:46 PM
Do you want to give something back to your community and support vulnerable people in your area?

We’re looking for new trustees across England and Wales. Find out more ⤵️
https://www.citizensadvice.org.uk/forms/volunteering/opportunities/
November 6, 2025 at 4:42 PM
We’re so grateful to have such dedicated trustees who champion our work across England and Wales.

Thank you so much to all our amazing trustees!

#TrusteesWeek
November 5, 2025 at 4:20 PM
As the #AutumnBudget approaches, we're calling on the Chancellor to unfreeze Local Housing Allowance (LHA) to support people on low incomes as private rents continue to soar.

Read more in our blog ⤵️
https://t.co/xTGMQRoFsk https://t.co/ijj5LHQyVC
November 5, 2025 at 8:36 AM
“I can’t believe the difference ... It’s a weight off my mind, it really is. I can’t praise the service enough.”

In 2024-25, we helped 2.71 million people find a way forward, whatever their problem.

Read about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
November 4, 2025 at 3:49 PM
⚠️ If you receive a text message about Winter Fuel Payments, it’s a scam.

Winter Fuel Payments are paid automatically to those eligible.

Report suspicious texts by forwarding them to 7726 for free 🤳
November 3, 2025 at 3:54 PM
It’s #TrusteesWeek, and we want to say a huge thank you to all our incredible trustees who give up their time to support Citizens Advice!

Whether at a national or local level, their support is vital in allowing us to continue helping people find a way forward 💙
November 3, 2025 at 12:54 PM
Falling for a scam doesn’t just impact you financially but also emotionally.

❌ Don’t feel embarrassed to report it
✅ Get emotional support to look after your own wellbeing

We’re here for you ⤵️
https://bit.ly/4nvxk0u

#ScamAware
November 2, 2025 at 2:04 PM
Been affected by an investment scam?

🏦 Contact your bank immediately to report the fraud
🛑 Stop all contact with the scammers
📝 Report it to Action Fraud

Here’s what you need to know ⤵️
https://bit.ly/4nvxk0u

#ScamAware
November 1, 2025 at 1:23 PM
🤔 Worried an investment firm isn't legitimate?

Scammers clone real company websites, using official branding to look authentic and steal your money.

Learn how to check a firm is real ⤵️
https://bit.ly/4nvxk0u

#ScamAware
October 31, 2025 at 4:12 PM
Scammers are promoting fake investments online, often on social media.

Know the signs of a scam:
🚩 Unsolicited direct messages
🚩 'Guaranteed' high returns
🚩 High-pressure tactics to rush you

Protect yourself and stay #ScamAware ⤵️
https://bit.ly/4nvxk0u
October 30, 2025 at 3:52 PM
We are Citizens Advice - the charity working for the whole of society.

Whoever you are, whatever your problem.

We are The People’s Champion
October 29, 2025 at 6:52 PM
Looking for a trustworthy trader?

✅ Get written quotes from at least 3 different traders
✅ Ask for references and check their recent work
✅ Use an approved trader scheme like TrustMark or Which? Trusted Traders

Stay #ScamAware ⤵️
https://bit.ly/4nvxk0u

#ScamAware
October 29, 2025 at 3:55 PM
Working alongside her dedicated colleagues is one of Tracy’s favourite things about her job.

Read more about Tracy’s story ⤵️
https://wearecitizensadvice.org.uk/tracy-champions-compassionate-leadership-9e6e720e5941

#WeAreCitizensAdvice
October 28, 2025 at 4:58 PM
🚪 Knock knock? Be wary if a tradesperson arrives at your door unexpectedly.

They might claim to see an urgent problem and offer a cheap cash deal to fix it right away.

Honest traders don't usually work like this.

It pays to stay #ScamAware ⤵️
https://bit.ly/4nvxk0u
October 28, 2025 at 4:11 PM