Antoine Minoux
@antoineminoux.bsky.social
Software designer with 2x bootstrapped SaaS exits, building the customer support tool for modern SaaS (getfernand.com) + better email routing (improvmx.com)
No usage-based pricing. No hidden overages.
Just $29/user/month, everything included.
getfernand.com/updates/ai-...
Just $29/user/month, everything included.
getfernand.com/updates/ai-...
AI training + chat agent - Fernand
Fernand now includes two new AI features that help you reply faster, stay consistent, and keep full control of your support experience. AI training You can now train Fernand’s AI with your own knowledge base, saved replies, and past conversations. Once trained, it powers Smart Replies, AI Drafts, and the new Chat Agent with responses ... AI training + chat agent
getfernand.com
June 6, 2025 at 1:33 PM
No usage-based pricing. No hidden overages.
Just $29/user/month, everything included.
getfernand.com/updates/ai-...
Just $29/user/month, everything included.
getfernand.com/updates/ai-...
Today we're launching our biggest AI update yet:
→ Custom AI training
→ Optional AI chat agent
→ Smarter replies, everywhere you work
You can train Fernand with up to 10Mb of your own content:
Scraped website, docs, saved replies, PDFs, past conversations.
→ Custom AI training
→ Optional AI chat agent
→ Smarter replies, everywhere you work
You can train Fernand with up to 10Mb of your own content:
Scraped website, docs, saved replies, PDFs, past conversations.
June 6, 2025 at 1:33 PM
Today we're launching our biggest AI update yet:
→ Custom AI training
→ Optional AI chat agent
→ Smarter replies, everywhere you work
You can train Fernand with up to 10Mb of your own content:
Scraped website, docs, saved replies, PDFs, past conversations.
→ Custom AI training
→ Optional AI chat agent
→ Smarter replies, everywhere you work
You can train Fernand with up to 10Mb of your own content:
Scraped website, docs, saved replies, PDFs, past conversations.
Follow if you want to see how this plays out.
I’ll share the aftermath, what worked, what flopped, and whether spending 1h gluing that fake moustache was worth it.
I’ll share the aftermath, what worked, what flopped, and whether spending 1h gluing that fake moustache was worth it.
May 6, 2025 at 7:40 PM
Follow if you want to see how this plays out.
I’ll share the aftermath, what worked, what flopped, and whether spending 1h gluing that fake moustache was worth it.
I’ll share the aftermath, what worked, what flopped, and whether spending 1h gluing that fake moustache was worth it.
Cost breakdown:
🧾 ~$500 total (costume, envelope, stamps, letter print)
📬 1,000 letters printed
👟 1 tired founder in vintage shoes
🧾 ~$500 total (costume, envelope, stamps, letter print)
📬 1,000 letters printed
👟 1 tired founder in vintage shoes
May 6, 2025 at 7:40 PM
Cost breakdown:
🧾 ~$500 total (costume, envelope, stamps, letter print)
📬 1,000 letters printed
👟 1 tired founder in vintage shoes
🧾 ~$500 total (costume, envelope, stamps, letter print)
📬 1,000 letters printed
👟 1 tired founder in vintage shoes
Inside the letter:
- What they've got this letter, and what Fernand is
- Why current helpdesk software drives people mad
- How we’re building something calm, fast & focused
- A link with 3 free months free for OMR attendees
No jargon, no funnel. Just honesty.
- What they've got this letter, and what Fernand is
- Why current helpdesk software drives people mad
- How we’re building something calm, fast & focused
- A link with 3 free months free for OMR attendees
No jargon, no funnel. Just honesty.
May 6, 2025 at 7:40 PM
Inside the letter:
- What they've got this letter, and what Fernand is
- Why current helpdesk software drives people mad
- How we’re building something calm, fast & focused
- A link with 3 free months free for OMR attendees
No jargon, no funnel. Just honesty.
- What they've got this letter, and what Fernand is
- Why current helpdesk software drives people mad
- How we’re building something calm, fast & focused
- A link with 3 free months free for OMR attendees
No jargon, no funnel. Just honesty.
The key wasn’t just the costume. It was the envelope.
It had weight, a stamp, and a name.
People held it, looked at it, and opened it like it might be something important. There’s a little ceremony in opening an envelope.
That moment bought a few seconds of attention.
It had weight, a stamp, and a name.
People held it, looked at it, and opened it like it might be something important. There’s a little ceremony in opening an envelope.
That moment bought a few seconds of attention.
May 6, 2025 at 7:40 PM
The key wasn’t just the costume. It was the envelope.
It had weight, a stamp, and a name.
People held it, looked at it, and opened it like it might be something important. There’s a little ceremony in opening an envelope.
That moment bought a few seconds of attention.
It had weight, a stamp, and a name.
People held it, looked at it, and opened it like it might be something important. There’s a little ceremony in opening an envelope.
That moment bought a few seconds of attention.
Why a postman?
Because that’s our whole brand. Fernand is all about delivering messages between companies and customers.
I just took the metaphor to the max: vintage jacket, flat cap, real envelopes: the whole vibe.
Because that’s our whole brand. Fernand is all about delivering messages between companies and customers.
I just took the metaphor to the max: vintage jacket, flat cap, real envelopes: the whole vibe.
May 6, 2025 at 7:40 PM
Why a postman?
Because that’s our whole brand. Fernand is all about delivering messages between companies and customers.
I just took the metaphor to the max: vintage jacket, flat cap, real envelopes: the whole vibe.
Because that’s our whole brand. Fernand is all about delivering messages between companies and customers.
I just took the metaphor to the max: vintage jacket, flat cap, real envelopes: the whole vibe.
I didn't want to yell over the noise with another startup booth.
Instead leaned into the weird: I wrote a physical letter, stamped it, and spent the whole day in full 1960s French postman costume handing it out in front of the venue.
Instead leaned into the weird: I wrote a physical letter, stamped it, and spent the whole day in full 1960s French postman costume handing it out in front of the venue.
May 6, 2025 at 7:40 PM
I didn't want to yell over the noise with another startup booth.
Instead leaned into the weird: I wrote a physical letter, stamped it, and spent the whole day in full 1960s French postman costume handing it out in front of the venue.
Instead leaned into the weird: I wrote a physical letter, stamped it, and spent the whole day in full 1960s French postman costume handing it out in front of the venue.
I’m the founder of getfernand.com, a modern customer support tool for SaaS teams.
We're building the next Zendesk, with opinionated design, B2B focus, and a nice Superhuman-like shared inbox experience.
Just calm, fast, beautiful software.
We're building the next Zendesk, with opinionated design, B2B focus, and a nice Superhuman-like shared inbox experience.
Just calm, fast, beautiful software.
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
getfernand.com
May 6, 2025 at 7:40 PM
I’m the founder of getfernand.com, a modern customer support tool for SaaS teams.
We're building the next Zendesk, with opinionated design, B2B focus, and a nice Superhuman-like shared inbox experience.
Just calm, fast, beautiful software.
We're building the next Zendesk, with opinionated design, B2B focus, and a nice Superhuman-like shared inbox experience.
Just calm, fast, beautiful software.
First: what’s #OMR25?
It’s one of Europe’s biggest online marketing event:
800+ cool speakers
1,000+ exhibitors
70,000 attendees
All happening in Hamburg, Germany (my city!)
It’s one of Europe’s biggest online marketing event:
800+ cool speakers
1,000+ exhibitors
70,000 attendees
All happening in Hamburg, Germany (my city!)
May 6, 2025 at 7:40 PM
First: what’s #OMR25?
It’s one of Europe’s biggest online marketing event:
800+ cool speakers
1,000+ exhibitors
70,000 attendees
All happening in Hamburg, Germany (my city!)
It’s one of Europe’s biggest online marketing event:
800+ cool speakers
1,000+ exhibitors
70,000 attendees
All happening in Hamburg, Germany (my city!)
But do you say ally or aELEVENy? 😅
March 21, 2025 at 9:08 PM
But do you say ally or aELEVENy? 😅
I love accidents like those! There is still a bit of magic left in the world :)
March 20, 2025 at 3:12 PM
I love accidents like those! There is still a bit of magic left in the world :)
The ones that straight up send jam.dev recordings with console infos and everything should deserve a special place in paradise
Jam | Build a bug-free product.
Report bugs in seconds, and get back to what you were doing. It's as easy as taking a screenshot. Fast for you, and perfect for the engineers.
jam.dev
February 26, 2025 at 12:03 PM
The ones that straight up send jam.dev recordings with console infos and everything should deserve a special place in paradise
In this case, I was initially thinking that they expected a native-first experience, when it fact they could even barely tell what the hell their customer wrote to them. All it took to fix was to uncheck a checkbox.
February 26, 2025 at 11:31 AM
In this case, I was initially thinking that they expected a native-first experience, when it fact they could even barely tell what the hell their customer wrote to them. All it took to fix was to uncheck a checkbox.
I'm trying to refrain more and more from extrapolating on what our customers say and rather make sure that I understand their issue accurately.
February 26, 2025 at 11:31 AM
I'm trying to refrain more and more from extrapolating on what our customers say and rather make sure that I understand their issue accurately.