Monika Swiatek
@monikasw.bsky.social
Alleged stoic and bookaholic trying to write.
Service design | public sector | public health | UCD | surfing. She/her 🏴
Service design | public sector | public health | UCD | surfing. She/her 🏴
I may be geeking out a bit, but who doesn't like a good marginalia?
I bought a box of bingo pencils to have a pencil in every book I read and around the house so I have it when needed.
open.substack.com/pub/culturis...
I bought a box of bingo pencils to have a pencil in every book I read and around the house so I have it when needed.
open.substack.com/pub/culturis...
How to Remember Everything You Read
Tips from an American philosopher
open.substack.com
November 14, 2025 at 1:42 PM
I may be geeking out a bit, but who doesn't like a good marginalia?
I bought a box of bingo pencils to have a pencil in every book I read and around the house so I have it when needed.
open.substack.com/pub/culturis...
I bought a box of bingo pencils to have a pencil in every book I read and around the house so I have it when needed.
open.substack.com/pub/culturis...
I went, I pitched and... don't remember much from the session. I think I was completely in my element and have temporary amnesia 🤣
Thanks Benjy for sharing your notes!
#ggcy25
Thanks Benjy for sharing your notes!
#ggcy25
My notes and reflections from the 'working in the open' session yesterday at @govcampcymru.bsky.social #gccy25 www.benjystanton.co.uk/blog/govcamp...
GovCamp Cymru 2025 – working in the open
My notes and reflections from the session about working in the open.
www.benjystanton.co.uk
November 9, 2025 at 6:00 PM
I went, I pitched and... don't remember much from the session. I think I was completely in my element and have temporary amnesia 🤣
Thanks Benjy for sharing your notes!
#ggcy25
Thanks Benjy for sharing your notes!
#ggcy25
It was quite a day!
My first pitch and a truly active participation in every session 😅
Just a year ago (as usually in these kinds of events) I'd be just listening and dying of anxiety when I wanted to say a word... but something clicked!
#GCcy25 thanks for that opportunity!
My first pitch and a truly active participation in every session 😅
Just a year ago (as usually in these kinds of events) I'd be just listening and dying of anxiety when I wanted to say a word... but something clicked!
#GCcy25 thanks for that opportunity!
November 9, 2025 at 1:11 PM
It was quite a day!
My first pitch and a truly active participation in every session 😅
Just a year ago (as usually in these kinds of events) I'd be just listening and dying of anxiety when I wanted to say a word... but something clicked!
#GCcy25 thanks for that opportunity!
My first pitch and a truly active participation in every session 😅
Just a year ago (as usually in these kinds of events) I'd be just listening and dying of anxiety when I wanted to say a word... but something clicked!
#GCcy25 thanks for that opportunity!
All central gov guidance in one place 😍 #ServiceDesign #DesignPatterns
dev.reuselibrary.service.justice.gov.uk
dev.reuselibrary.service.justice.gov.uk
GOV Reuse Library
dev.reuselibrary.service.justice.gov.uk
October 4, 2025 at 7:56 AM
All central gov guidance in one place 😍 #ServiceDesign #DesignPatterns
dev.reuselibrary.service.justice.gov.uk
dev.reuselibrary.service.justice.gov.uk
There should be a place in hell for people sending their account details for payment as an image... 🤦🏼♀️
September 25, 2025 at 9:06 PM
There should be a place in hell for people sending their account details for payment as an image... 🤦🏼♀️
Reposted by Monika Swiatek
👀 🏴
Test print of our book arrived today.
Watch this space…
Test print of our book arrived today.
Watch this space…
September 18, 2025 at 1:55 PM
👀 🏴
Test print of our book arrived today.
Watch this space…
Test print of our book arrived today.
Watch this space…
This time before bed when you need to check value of the Pi number...
*Somehow I remembered it's about 3 🤯
*Somehow I remembered it's about 3 🤯
September 15, 2025 at 9:02 PM
This time before bed when you need to check value of the Pi number...
*Somehow I remembered it's about 3 🤯
*Somehow I remembered it's about 3 🤯
Yes to that!
publicpolicydesign.blog.gov.uk/2025/08/07/w...
publicpolicydesign.blog.gov.uk/2025/08/07/w...
Why public design is more important than ever
GDS reform expert, Alice Goldman, examines the value of public design to governments now.
publicpolicydesign.blog.gov.uk
August 13, 2025 at 2:44 PM
Yes to that!
publicpolicydesign.blog.gov.uk/2025/08/07/w...
publicpolicydesign.blog.gov.uk/2025/08/07/w...
Automated bias, here we go...
"Artificial intelligence tools used by more than half of England’s councils are downplaying women’s physical and mental health issues and risk creating gender bias in care decisions, research has found"
www.theguardian.com/technology/2...
"Artificial intelligence tools used by more than half of England’s councils are downplaying women’s physical and mental health issues and risk creating gender bias in care decisions, research has found"
www.theguardian.com/technology/2...
AI tools used by English councils downplay women’s health issues, study finds
Exclusive: LSE research finds risk of gender bias in care decisions made based on AI summaries of case notes
www.theguardian.com
August 11, 2025 at 6:31 AM
Automated bias, here we go...
"Artificial intelligence tools used by more than half of England’s councils are downplaying women’s physical and mental health issues and risk creating gender bias in care decisions, research has found"
www.theguardian.com/technology/2...
"Artificial intelligence tools used by more than half of England’s councils are downplaying women’s physical and mental health issues and risk creating gender bias in care decisions, research has found"
www.theguardian.com/technology/2...
And you? what are you reading now?
Expand, stretching the future by design, starts pretty well.
Cat takes it literally.
Expand, stretching the future by design, starts pretty well.
Cat takes it literally.
August 10, 2025 at 6:23 PM
And you? what are you reading now?
Expand, stretching the future by design, starts pretty well.
Cat takes it literally.
Expand, stretching the future by design, starts pretty well.
Cat takes it literally.
Knowing that information on the internet age fast, why 95% of pages do not have publication dates?
So many times, looking for an up to date information, I started reading something to realize halfway that it's an update from five years ago...
Add publication dates to your content, please!
So many times, looking for an up to date information, I started reading something to realize halfway that it's an update from five years ago...
Add publication dates to your content, please!
August 5, 2025 at 8:53 AM
Knowing that information on the internet age fast, why 95% of pages do not have publication dates?
So many times, looking for an up to date information, I started reading something to realize halfway that it's an update from five years ago...
Add publication dates to your content, please!
So many times, looking for an up to date information, I started reading something to realize halfway that it's an update from five years ago...
Add publication dates to your content, please!
Different digital transformation 😉 www.theguardian.com/stage/2025/a...
‘We can hear their saliva’: why are so many actors suddenly using microphones?
From Greek tragedy to Chekhov to Rosamund Pike in Inter Alia, handheld mics are everywhere on stage right now. Is this a thrilling innovation – or a pointless fad?
www.theguardian.com
August 5, 2025 at 5:50 AM
Different digital transformation 😉 www.theguardian.com/stage/2025/a...
Nice read. Pragmatic approaches in tech www.theguardian.com/commentisfre...
Enough of the billionaires and their big tech. ‘Frugal tech’ will build us all a better world | Eleanor Drage
Titans like Musk would love us to believe innovation means top-down solutions that only enrich the wealthy. In fact, we all have the power, says Eleanor Drage, research fellow at Cambridge University
www.theguardian.com
August 2, 2025 at 6:33 AM
Nice read. Pragmatic approaches in tech www.theguardian.com/commentisfre...
Weeknote 20 July
medium.com/user-centere...
medium.com/user-centere...
Weeknote | 20 July
I came back from holiday after a week and a half feeling energised, but a bit sleepy.
medium.com
July 21, 2025 at 9:30 AM
Weeknote 20 July
medium.com/user-centere...
medium.com/user-centere...
Really interesting perspective medium.com/the-virago/b...
Banksy Is A Woman—And A Pissed Off One, Too
What the world mistakenly assumes about Banksy is the art’s most profound message.
medium.com
July 18, 2025 at 8:46 PM
Really interesting perspective medium.com/the-virago/b...
Great example of introducing UCD to the organisation with strong legal constraints and low digital maturity.
Also it's good to see the influence of GDS and an example of building on its foundations
Also it's good to see the influence of GDS and an example of building on its foundations
Our task isn’t redesigning government forms.
Instead, it’s changing all things attached and related to them:
• org structures
• people’s mindsets and skills
• laws and policies
My @digitalservice.bund.de colleagues Marlene & Sonja share what 2 years of such work look like—in their Amsterdam talk:
Instead, it’s changing all things attached and related to them:
• org structures
• people’s mindsets and skills
• laws and policies
My @digitalservice.bund.de colleagues Marlene & Sonja share what 2 years of such work look like—in their Amsterdam talk:
How we aim to make the German justice system more user-centred while digitalising legal aid
YouTube video by UK Gov Design
youtu.be
May 25, 2025 at 9:58 AM
Great example of introducing UCD to the organisation with strong legal constraints and low digital maturity.
Also it's good to see the influence of GDS and an example of building on its foundations
Also it's good to see the influence of GDS and an example of building on its foundations
Knowing (by now) how risk awerse is #healthcare sector, #UserResearch and #ServiceDesign should be their good friends!
These are tools to minimise the risk of failure in delivery of new or improved services.
Why there is so little attention to these two disciplines?
These are tools to minimise the risk of failure in delivery of new or improved services.
Why there is so little attention to these two disciplines?
May 17, 2025 at 2:47 PM
Knowing (by now) how risk awerse is #healthcare sector, #UserResearch and #ServiceDesign should be their good friends!
These are tools to minimise the risk of failure in delivery of new or improved services.
Why there is so little attention to these two disciplines?
These are tools to minimise the risk of failure in delivery of new or improved services.
Why there is so little attention to these two disciplines?
Interesting synergy coming
from systemic a service design coming together.
www.linkedin.com/posts/mani-u...
from systemic a service design coming together.
www.linkedin.com/posts/mani-u...
New book: Systemic Service Design | Mani I
I’ve been saying for years that Systemic Design is the natural evolution of design and of designers' methods and processes, and approaches.
Also, that 'Strategic Design' is the only way f...
www.linkedin.com
April 9, 2025 at 12:35 PM
Interesting synergy coming
from systemic a service design coming together.
www.linkedin.com/posts/mani-u...
from systemic a service design coming together.
www.linkedin.com/posts/mani-u...
Can the 365 family of tools have a disclaimer, "you're not an idiot X feature may be disabled for you, don't look for it for hours just speak to your 365 admin"
🤯
🤯
April 3, 2025 at 2:06 PM
Can the 365 family of tools have a disclaimer, "you're not an idiot X feature may be disabled for you, don't look for it for hours just speak to your 365 admin"
🤯
🤯
Finally!!! I published my post about service design and surfing.
If you wonder what these two have in common, have a read 😄
#ServiceDesign
I wonder how many people can draw parallels between their work and passion
medium.com/usability-af...
If you wonder what these two have in common, have a read 😄
#ServiceDesign
I wonder how many people can draw parallels between their work and passion
medium.com/usability-af...
What surfing and service design have in common
If you’re not comfortable with change and ambiguity, you won’t enjoy service design (SD) or surfing, but if you are, you’ll thrive…
medium.com
February 20, 2025 at 10:36 AM
Finally!!! I published my post about service design and surfing.
If you wonder what these two have in common, have a read 😄
#ServiceDesign
I wonder how many people can draw parallels between their work and passion
medium.com/usability-af...
If you wonder what these two have in common, have a read 😄
#ServiceDesign
I wonder how many people can draw parallels between their work and passion
medium.com/usability-af...
I wonder if other UCD people working in organisations in health/research area experienced coworkers being triggered by the word ,"research" even with "user" coming before it? I feel they have a set of assumptions and expectations related to the academic research not differentiating it from UR.
January 30, 2025 at 10:37 AM
I wonder if other UCD people working in organisations in health/research area experienced coworkers being triggered by the word ,"research" even with "user" coming before it? I feel they have a set of assumptions and expectations related to the academic research not differentiating it from UR.
Putting oneself out there is scary, but I applied for a Senior Bevan Fellow program and was successful 😅
Now, I'll need to share my experiences and reflections more widely and often, what is pretty stressful (especially for a person who's not a native English speaker)
Keep fingers crossed 🙃
Now, I'll need to share my experiences and reflections more widely and often, what is pretty stressful (especially for a person who's not a native English speaker)
Keep fingers crossed 🙃
January 24, 2025 at 1:08 PM
Putting oneself out there is scary, but I applied for a Senior Bevan Fellow program and was successful 😅
Now, I'll need to share my experiences and reflections more widely and often, what is pretty stressful (especially for a person who's not a native English speaker)
Keep fingers crossed 🙃
Now, I'll need to share my experiences and reflections more widely and often, what is pretty stressful (especially for a person who's not a native English speaker)
Keep fingers crossed 🙃
On my way back to Wales from #ukgc25
How amazing were these 9 hours! full of insightful conversations and great sessions.
I feel so inspired and motivated! but now need time to recover from cognitive and social overload 😅
How amazing were these 9 hours! full of insightful conversations and great sessions.
I feel so inspired and motivated! but now need time to recover from cognitive and social overload 😅
January 18, 2025 at 7:07 PM
On my way back to Wales from #ukgc25
How amazing were these 9 hours! full of insightful conversations and great sessions.
I feel so inspired and motivated! but now need time to recover from cognitive and social overload 😅
How amazing were these 9 hours! full of insightful conversations and great sessions.
I feel so inspired and motivated! but now need time to recover from cognitive and social overload 😅