Jo Carter
@jocarter.bsky.social
Mostly training government folks in Service Design | ServiceWorks founder | GovCamp Cymru organiser | Drummer | Cyclist https://www.weareserviceworks.com/
This is exciting! March’s Intro to Service Design is sold out!
Thanks to all who booked, shared, or nudged a colleague.
The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT).
Super early bird for the first 3 tickets.
Info & booking www.weareserviceworks.com/introduction...
Thanks to all who booked, shared, or nudged a colleague.
The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT).
Super early bird for the first 3 tickets.
Info & booking www.weareserviceworks.com/introduction...
Introduction to service design online course in the UK
Introduction to Service Design online course for UK non-profit organisations (e.g. councils, housing associations, public services, charities) by Jo Carter.
www.weareserviceworks.com
February 9, 2026 at 5:51 PM
This is exciting! March’s Intro to Service Design is sold out!
Thanks to all who booked, shared, or nudged a colleague.
The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT).
Super early bird for the first 3 tickets.
Info & booking www.weareserviceworks.com/introduction...
Thanks to all who booked, shared, or nudged a colleague.
The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT).
Super early bird for the first 3 tickets.
Info & booking www.weareserviceworks.com/introduction...
Reposted by Jo Carter
The FM told @willhaycardiff.bsky.social she's frustrated with the pace of digital transformation. We are too.
The problem is systemic - we have an environment where it is easier to talk about change than to actually do it.
Read our response, and how to fix it.
The problem is systemic - we have an environment where it is easier to talk about change than to actually do it.
Read our response, and how to fix it.
Why the First Minister is wrong about public sector technology delivery
This week the For Wales See Wales podcast interviewed Eluned Morgan, the First Minister of Wales. In it, she expressed her frustration at the speed of digital transformation in Wales. We agree. Howeve...
transform.wales
February 7, 2026 at 10:05 AM
The FM told @willhaycardiff.bsky.social she's frustrated with the pace of digital transformation. We are too.
The problem is systemic - we have an environment where it is easier to talk about change than to actually do it.
Read our response, and how to fix it.
The problem is systemic - we have an environment where it is easier to talk about change than to actually do it.
Read our response, and how to fix it.
Reposted by Jo Carter
At @govcampcymru.bsky.social, we ran a packed session on “A vision for public services in Wales”.
Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back.
Read our summary of the session here:
transform.wales/blog/2025/go...
Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back.
Read our summary of the session here:
transform.wales/blog/2025/go...
GovCamp Cymru 2025: building the future of public services in Wales together
What a brilliant day at GovCamp Cymru! The energy, generosity, and curiosity in every room was infectious, and proof that when you bring together people who care about public services in Wales, good i...
transform.wales
November 19, 2025 at 2:31 PM
At @govcampcymru.bsky.social, we ran a packed session on “A vision for public services in Wales”.
Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back.
Read our summary of the session here:
transform.wales/blog/2025/go...
Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back.
Read our summary of the session here:
transform.wales/blog/2025/go...
Just published!
New report into transforming public services in Wales. 🏴
It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this.
We’d love to hear what you think! 🤔
Also… please share!
New report into transforming public services in Wales. 🏴
It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this.
We’d love to hear what you think! 🤔
Also… please share!
Today, we're launching Transforming Public Services for a Modern Wales. This report sets out a clear path for the next Welsh Government to move beyond short-term fixes and deliver better, human-centred services.
#DigitalWales #PublicServiceReform
#DigitalWales #PublicServiceReform
October 10, 2025 at 2:05 PM
Just published!
New report into transforming public services in Wales. 🏴
It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this.
We’d love to hear what you think! 🤔
Also… please share!
New report into transforming public services in Wales. 🏴
It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this.
We’d love to hear what you think! 🤔
Also… please share!
Reposted by Jo Carter
Short 🧵
At long last, wee have a physical copy of the book we've spent all summer writing!
The 2026 election in 🏴 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.
At long last, wee have a physical copy of the book we've spent all summer writing!
The 2026 election in 🏴 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.
👀 🏴
Test print of our book arrived today.
Watch this space…
Test print of our book arrived today.
Watch this space…
September 18, 2025 at 2:02 PM
Short 🧵
At long last, wee have a physical copy of the book we've spent all summer writing!
The 2026 election in 🏴 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.
At long last, wee have a physical copy of the book we've spent all summer writing!
The 2026 election in 🏴 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.
I'm offering six free 1:1 online coaching sessions for public servants applying service design.
Stuck on a blocker?
Need a next step?
Bring a real challenge, & let’s work through it.
Sign up forms.gle/bwqW7bbH1WEK...
#ServiceDesign #ServicesWeek
www.weareserviceworks.com/coaching-and...
Stuck on a blocker?
Need a next step?
Bring a real challenge, & let’s work through it.
Sign up forms.gle/bwqW7bbH1WEK...
#ServiceDesign #ServicesWeek
www.weareserviceworks.com/coaching-and...
March 20, 2025 at 2:21 PM
I'm offering six free 1:1 online coaching sessions for public servants applying service design.
Stuck on a blocker?
Need a next step?
Bring a real challenge, & let’s work through it.
Sign up forms.gle/bwqW7bbH1WEK...
#ServiceDesign #ServicesWeek
www.weareserviceworks.com/coaching-and...
Stuck on a blocker?
Need a next step?
Bring a real challenge, & let’s work through it.
Sign up forms.gle/bwqW7bbH1WEK...
#ServiceDesign #ServicesWeek
www.weareserviceworks.com/coaching-and...
Considering a career in Service Design and want to skill up?
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
How to become an accredited service designer in the UK
In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?
www.weareserviceworks.com
January 31, 2025 at 4:16 PM
Considering a career in Service Design and want to skill up?
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
Maybe you're already in a service design role and want to gain confidence?
Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.
www.weareserviceworks.com/blog/become-...
Here are some reflections on UK Gov Camp 2025 #ukgc25 www.weareserviceworks.com/blog/uk-govc...
It's all about people and culture!
It's all about people and culture!
UK Gov Camp 2025 personal reflections by Jo Carter
Reflections on UK Gov Camp 2025. Optimism, collaboration, & insights from sessions on data quality, mission-led government, AI, and cross-department platforms.
www.weareserviceworks.com
January 20, 2025 at 5:59 PM
Here are some reflections on UK Gov Camp 2025 #ukgc25 www.weareserviceworks.com/blog/uk-govc...
It's all about people and culture!
It's all about people and culture!
Ever wondered how people get into service design?
Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC.
www.weareserviceworks.com/blog/squiggl...
#ServiceDesign #PublicServices
Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC.
www.weareserviceworks.com/blog/squiggl...
#ServiceDesign #PublicServices
Beccy’s Path to Service Design: From Gift Shop to BBC Designer — We Are Service Works
Discover how Beccy Hazell’s unconventional career journey led her to service design, shaping her role as a Senior Service Designer at the BBC. Inspiring insights and advice!
www.weareserviceworks.com
January 8, 2025 at 11:02 AM
Ever wondered how people get into service design?
Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC.
www.weareserviceworks.com/blog/squiggl...
#ServiceDesign #PublicServices
Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC.
www.weareserviceworks.com/blog/squiggl...
#ServiceDesign #PublicServices
Yay! I’m going to UKGovCamp in January!!
Who else was lucky in the ticket lottery?
@ukgovcamp.bsky.social
#ukgc25
Who else was lucky in the ticket lottery?
@ukgovcamp.bsky.social
#ukgc25
December 5, 2024 at 9:39 AM
Yay! I’m going to UKGovCamp in January!!
Who else was lucky in the ticket lottery?
@ukgovcamp.bsky.social
#ukgc25
Who else was lucky in the ticket lottery?
@ukgovcamp.bsky.social
#ukgc25
Just listened to the first episode of this podcast and it's excellent. Some really interesting take-aways.
If you want to understand how politics and government works in Wales, this is a must listen!
If you want to understand how politics and government works in Wales, this is a must listen!
This was prepared in part for our Welsh Politics and Government MA cohort, but is required listening for anyone with an intelligent interest in government and public policy in Wales and further afield…
Highly recommended!
Highly recommended!
December 3, 2024 at 2:13 PM
Just listened to the first episode of this podcast and it's excellent. Some really interesting take-aways.
If you want to understand how politics and government works in Wales, this is a must listen!
If you want to understand how politics and government works in Wales, this is a must listen!
Reposted by Jo Carter
The world’s 280 million electric bikes and mopeds are cutting demand for oil 4x more than electric cars due to their staggering uptake in China and elsewhere.
The world’s 280 million electric bikes and mopeds are cutting demand for oil far more than electric cars
Electric vehicles get all the press – but it’s the smaller unsung two wheelers cutting oil demand the most.
theconversation.com
December 1, 2024 at 6:10 PM
The world’s 280 million electric bikes and mopeds are cutting demand for oil 4x more than electric cars due to their staggering uptake in China and elsewhere.
Hey #government & #ThirdSector folks
Stop designing services that frustrate people 😢
Start designing ones that work
Service Design in Practice is live!
> Practical skills
> Tools to fix broken services
> Real talk from people who get it
www.weareserviceworks.com/service-desi...
Spread the news!
Stop designing services that frustrate people 😢
Start designing ones that work
Service Design in Practice is live!
> Practical skills
> Tools to fix broken services
> Real talk from people who get it
www.weareserviceworks.com/service-desi...
Spread the news!
a man in a white shirt and tie with his mouth open
Alt: a man in a white shirt and tie with his mouth open. Gif zooms into him
media.tenor.com
November 20, 2024 at 9:35 AM
Hey #government & #ThirdSector folks
Stop designing services that frustrate people 😢
Start designing ones that work
Service Design in Practice is live!
> Practical skills
> Tools to fix broken services
> Real talk from people who get it
www.weareserviceworks.com/service-desi...
Spread the news!
Stop designing services that frustrate people 😢
Start designing ones that work
Service Design in Practice is live!
> Practical skills
> Tools to fix broken services
> Real talk from people who get it
www.weareserviceworks.com/service-desi...
Spread the news!
Reposted by Jo Carter
Bore da! Newyddion cyffroes i ddod yn fuan!
Good morning! Exciting news coming soon!
Good morning! Exciting news coming soon!
August 22, 2024 at 6:56 AM
Bore da! Newyddion cyffroes i ddod yn fuan!
Good morning! Exciting news coming soon!
Good morning! Exciting news coming soon!