Crispin Fu
crispinfu.bsky.social
Crispin Fu
@crispinfu.bsky.social
Service Designer
Trying, sometimes succeeding

Interested in digital government and stuff. At Ministry of Justice, previously MHRA, Cabinet Office and GDS
The classic story
October 10, 2025 at 3:19 PM
"Remember: AI should be an amplifier, not an obfuscater"

hazelweakly.me/blog/stop-bu...
Stop Building AI Tools Backwards | Hazel Weakly
I’ve been reading this week about how humans learn, and effective ways of transferring knowledge. In addition, I’ve also had AI in the back of my mind, and...
hazelweakly.me
September 9, 2025 at 8:05 AM
What a joy it is using the web...
August 2, 2025 at 12:07 PM
Fascinating insights into #surestart from @theifs.bsky.social. Great at showing how hard it is to square different depts goals and to make things a consensus so they stick
ifs.org.uk/articles/pol...
The policy that changed childhood in the UK | Institute for Fiscal Studies
What was Sure Start, what impact did it have, and why does it still matter? We speak to Christine Farquharson and Ed Balls to find out.
ifs.org.uk
June 27, 2025 at 7:50 AM
What a way to start the ISA season...
April 7, 2025 at 1:07 PM
This series has been excellent so far. Definitely worth a listen
If you missed today's Untaxing, on the unintended consequence of 1965 tax avoidance by the Beatles, you can catch it here: buff.ly/fu7OqQz
Untaxing - 2. The Beatles Clause - BBC Sounds
Tax: complex, surprising and more powerful than you think. Dan Neidle unpacks its impact.
www.bbc.co.uk
April 4, 2025 at 11:57 AM
Reposted by Crispin Fu
"Government should be run like a business" okay fine, let's be specific then. Do you mean the kind of business that:

- has hidden fees, like airlines, so the price they advertise is way less than what you actually pay?
- makes you jump through hoops to unsubscribe?
- denies most of your claims?
February 8, 2025 at 10:56 PM
LG's washing machine design is silly so people are having to 3D print covers. I love people solving stuff but really I wish this didn't have to exist.
February 7, 2025 at 3:40 PM
Reposted by Crispin Fu
It's generally not outdated technology that stymies simpler, cheaper and more empathetic public services.

It's outdated culture, processes and operating models.
February 6, 2025 at 10:53 AM
Mistyping lift and shift and missing the second f. Actually that sounds more accurate...
December 4, 2024 at 1:53 PM
In game commentary seems like such a good way to preserve or share knowledge from the people that built a thing.

Perhaps we should try to do similar things for the services we build

2min clip at 08:52 is fascinating
youtu.be/iZMX1nMdGlE?...
HL2 Dev Commentary Part 1 - Point Insertion
YouTube video by 2kliksphilip
youtu.be
November 29, 2024 at 1:03 PM
I'm fascinated by how SharePoint seems to be intentionally designed to maintain organisational siloes. It's really tricky to share across your organisation. Perhaps this is just my organisation but I wonder if that's a feature rather than a bug for people who set up these sort of tools.
November 18, 2024 at 4:30 PM
Great to hear about people thinking what the what next for digital government... But at the same time, I've just seen a huge waterfall programme with big design up front, reliant on contractors, throwing over the wall to a gigantic IT firm who are pricing per webpage
October 11, 2024 at 8:43 AM
Half of people don't understand income tax - interesting research and anecdotally a misunderstanding I've seen people take
taxpolicy.org.uk/2024/07/05/h...
Half the British public doesn’t understand income tax - new data
Updated polling evidence from Tax Policy Associates and WeThink shows that half the public doesn’t understand a basic principle of income tax: the way that tax rates apply to income above a threshold.
taxpolicy.org.uk
September 12, 2024 at 10:53 AM
NHS prescription penalty is a case of government not doing the hard work

We give new mothers a year of free prescriptions. Great! Except that year ends, it's easy to be in the habit of grabbing your prescriptions and going. Pharmacists may not ask you (1/3)
September 6, 2024 at 9:59 AM
"Signal is not a solution to the problem. It is proof that we can do things differently, that there’s nothing natural about the paradigm that exists." . Great read
September 6, 2024 at 9:34 AM