Crispin Fu
crispinfu.bsky.social
Crispin Fu
@crispinfu.bsky.social
Service Designer
Trying, sometimes succeeding

Interested in digital government and stuff. At Ministry of Justice, previously MHRA, Cabinet Office and GDS
I hope I haven't made any spelling mistakes so far, but even if I had...
June 19, 2025 at 4:01 PM
Now what about emails... - How can you tell which email you’re about to delete? When there’s color coding applied to both of these emails. Not quickly obvious – it’s the very pale blue one which isn’t that distinct from any other email
June 19, 2025 at 4:01 PM
And let's not worry about how naff Streams is. Nice that there's a transcription feature. It usually works well. But then make it really hard to actually look through that and make the panel very narrow so you can't really see much of the text.
June 19, 2025 at 3:58 PM
Recording Teams meetings sounds helpful. Except you then realise it's such a bizarre process of sharing that recording with someone who wasn't in that meeting especially if you're not the meeting owner. The usual workaround to this seems to be to download the video then upload
June 19, 2025 at 3:57 PM
OneDrive, SharePoint, other weird MS products you've never heard of - where should things be stored? Who knows? And the sharing setup is so bad you don't need to worry because you'll probably never get access for the people who need to see it anyway
June 19, 2025 at 3:55 PM
To add to my experiences of Microsoft products. The scaling across Windows is awful!!! Words, icons etc. frequently overspill so I can't see them or they are partly hidden by another element. Perhaps it's my setting for larger text but I get blocked from carrying out a basic task every day
June 19, 2025 at 3:54 PM
I feel that burden doesn't necessarily suggest reduce to zero unlike red tape. But that's just how I read it

Get what you mean but it's good for any org to recognise effort they force users to go through even if the outcome is beneficial.
February 26, 2025 at 6:26 PM
I don't know the impact of it, but HMRC has a Administrative Burdens Advisory Board. I like the framing of 'burdens' placed upon people and businesses. And it publishes its reports each year.
February 26, 2025 at 10:52 AM
Hard agree on the slogan-ing vs. actually improving things. And ironic when some changes just make govt less efficient and/or worse at helping users.
February 26, 2025 at 10:52 AM
I get the feeling they didn't ask a parent about this or put it in a house with kids
February 7, 2025 at 3:40 PM
Child lock on the washing machine stops most buttons being pressed. Great! Except it still allows the power button to be pressed. So if the wash is on and your toddler decides to turn it off. It'll stop and you're going to have to start the whole wash again.
February 7, 2025 at 3:40 PM
I remember we recorded a team service walk through on a past project. But I'd love to try this again as there's so much lost knowledge when a team disbands or moves on.
November 29, 2024 at 1:03 PM
This is a really handy explainer. Just shared it with our team.
November 19, 2024 at 9:52 AM