Writes about systems that break people and people who break systems.
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Linktr.ee/betteroffline
podcasts.apple.com/us/podcast/b...
Linktr.ee/betteroffline
The companies most aggressive about calling customers "family" or "community" are usually the ones with the worst policies for actual employees.
The warmer the language, the colder the math.
I don't have data on this yet. Just a pattern I can't unsee.
The companies most aggressive about calling customers "family" or "community" are usually the ones with the worst policies for actual employees.
The warmer the language, the colder the math.
I don't have data on this yet. Just a pattern I can't unsee.
That's the exact angle cereal mascots look down from boxes, calibrated for eye contact with 7-year-olds. Brand trust increases 16%. Connection jumps 28%.
Scientists. Measuring cartoon rabbits.
That's the exact angle cereal mascots look down from boxes, calibrated for eye contact with 7-year-olds. Brand trust increases 16%. Connection jumps 28%.
Scientists. Measuring cartoon rabbits.
Cap'n Crunch. Tony the Tiger. The Trix Rabbit. All positioned at exactly 9.6 degrees.
Why? 🧵
Cap'n Crunch. Tony the Tiger. The Trix Rabbit. All positioned at exactly 9.6 degrees.
Why? 🧵
They're not about things that are broken.
They're about things working exactly as designed: Just not for you.
I started a Substack about it. 🧵
They're not about things that are broken.
They're about things working exactly as designed: Just not for you.
I started a Substack about it. 🧵