Blair Pleasant
@blairplez.bsky.social
Independent industry analyst focusing on contact center, #CCaaS, #CX, unified communications #ucoms #UCaaS #collaboration, and other business communications technologies.
Too funny not to share
May 2, 2025 at 4:06 PM
Too funny not to share
2025 Customer Experience Study from Five9 reveals a clear trend: customers still value a human touch in service, but they’re also eager to embrace AI for faster, more personalized support. The key? Striking the right balance between the two. #CCaaS #customerservice www.five9.com/blog/2025-cx...
2025 CX Study: Meeting Rising Customer Expectations | Five9Expand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand Me...
www.five9.com
March 26, 2025 at 5:27 PM
2025 Customer Experience Study from Five9 reveals a clear trend: customers still value a human touch in service, but they’re also eager to embrace AI for faster, more personalized support. The key? Striking the right balance between the two. #CCaaS #customerservice www.five9.com/blog/2025-cx...
Dear Europe - on behalf of over half of the US, I'm sorry you have to deal with this. Most of us still love you. www.nytimes.com/2025/03/25/w...
Trump’s Team Calls Europe ‘Pathetic’ in Leaked Signal Group Chat Messages
Trump officials have demanded more European military spending and questioned the continent’s values. Leaked messages show the depth of the rift.
www.nytimes.com
March 25, 2025 at 3:39 PM
Dear Europe - on behalf of over half of the US, I'm sorry you have to deal with this. Most of us still love you. www.nytimes.com/2025/03/25/w...
I was pretty happy when the pilot on my flight today referred to the Gulf of Mexico. Kudos to @alaskaairlines.bsky.social
March 16, 2025 at 9:59 PM
I was pretty happy when the pilot on my flight today referred to the Gulf of Mexico. Kudos to @alaskaairlines.bsky.social
My latest on No Jitter - For Successful #AI Adoption, Identify Skills and Launch Training. Info on advisory, managed and professional services provider TeKnowledge, its partnership with Genesys, and my session at #EnterpriseConnect. #CCaaS #CX #ucoms #UCaaS www.nojitter.com/contact-cent...
For Successful AI Adoption, Identify Skills and Launch Training
Getting the most out of an AI deployment requires the right skills and expertise in place, along with a well-thought- out adoption and training program.
www.nojitter.com
March 14, 2025 at 8:41 PM
My latest on No Jitter - For Successful #AI Adoption, Identify Skills and Launch Training. Info on advisory, managed and professional services provider TeKnowledge, its partnership with Genesys, and my session at #EnterpriseConnect. #CCaaS #CX #ucoms #UCaaS www.nojitter.com/contact-cent...
Tell Chuck to vote NO on the GOP spending bill - it's the only way we can fight.
Just so you know you can email Schumer here
Contact | U.S. Senator Chuck Schumer of New York
The Official U.S. Senate website of Senator Chuck Schumer of New York
www.schumer.senate.gov
March 13, 2025 at 11:50 PM
Tell Chuck to vote NO on the GOP spending bill - it's the only way we can fight.
Reposted by Blair Pleasant
Just so you know you can email Schumer here
Contact | U.S. Senator Chuck Schumer of New York
The Official U.S. Senate website of Senator Chuck Schumer of New York
www.schumer.senate.gov
March 13, 2025 at 11:06 PM
Just so you know you can email Schumer here
Reposted by Blair Pleasant
Weak. Weak. Weak. Look, my history as a defender of the Democratic Party is well known. But enough is enough. Schumer needs to step down. We need a war-time Senate leader who intends to fight fire, not Sen. George McFly (D-NY).
Chuck Schumer, the top Democrat in the Senate, just caved—again.
His support for the Republican CR plan isn’t leadership; it’s surrender. He’s not fighting for the American people. He’s propping up policies that will hurt us.
His support for the Republican CR plan isn’t leadership; it’s surrender. He’s not fighting for the American people. He’s propping up policies that will hurt us.
March 13, 2025 at 11:26 PM
Weak. Weak. Weak. Look, my history as a defender of the Democratic Party is well known. But enough is enough. Schumer needs to step down. We need a war-time Senate leader who intends to fight fire, not Sen. George McFly (D-NY).
I'm loving this - it highlights the importance of #CCaaS and #UCaaS integration and what I call the "Collaborative Contact Center" - Zoom & Microsoft Teams Unite with a New Contact Center Integration. #CX #CCTR www.cxtoday.com/contact-cent...
Zoom & Microsoft Teams Unite with a New Contact Center Integration
CX Today covers Contact Center news including CCaaS, Enterprise, UCaaS and more.
www.cxtoday.com
March 13, 2025 at 9:46 PM
I'm loving this - it highlights the importance of #CCaaS and #UCaaS integration and what I call the "Collaborative Contact Center" - Zoom & Microsoft Teams Unite with a New Contact Center Integration. #CX #CCTR www.cxtoday.com/contact-cent...
Re-post, post on other social media, and spread this around.
🚨 Everyone needs to call their Dem Senator right now. They are starting to cave.
Tell them:
1. Vote NO on Cloture
AND
2. Vote NO on the Republican spending bill.
Don’t let them pivot to reconciliation. GOP doesn’t need Dem votes on that and they know it.
TODAY is the showdown.
🤳🏽: (202) 224-3121
Tell them:
1. Vote NO on Cloture
AND
2. Vote NO on the Republican spending bill.
Don’t let them pivot to reconciliation. GOP doesn’t need Dem votes on that and they know it.
TODAY is the showdown.
🤳🏽: (202) 224-3121
March 12, 2025 at 8:32 PM
Re-post, post on other social media, and spread this around.
What are they thinking? VOTE NO on Cloture!
@democrats.senate.gov HOLD THE LINE!
Vote NO on cloture and NO on the GOP spending bill!
FIGHT FOR THE AMERICAN PEOPLE! 💪
#RESIST #Democrats
Vote NO on cloture and NO on the GOP spending bill!
FIGHT FOR THE AMERICAN PEOPLE! 💪
#RESIST #Democrats
March 12, 2025 at 7:42 PM
What are they thinking? VOTE NO on Cloture!
#CX will be a major theme at #EnterpriseConnect this year. Looking forward to seeing NICE CXone Mpower in action - especially the Copilot for Agents. For more info on NICE CXone Mpower, go to lnkd.in/gxS_VQgJ
March 12, 2025 at 6:22 PM
#CX will be a major theme at #EnterpriseConnect this year. Looking forward to seeing NICE CXone Mpower in action - especially the Copilot for Agents. For more info on NICE CXone Mpower, go to lnkd.in/gxS_VQgJ
This was the plan all along - DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers. Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce. www.wired.com/story/gsai-c...
DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers
Elon Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce.
www.wired.com
March 8, 2025 at 4:10 PM
This was the plan all along - DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers. Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce. www.wired.com/story/gsai-c...
Et tu, Salesforce? Salesforce Drops DEI Commitments, Reframes Equality as Legal Compliance. www.techrepublic.com/article/sale...
www.techrepublic.com
March 7, 2025 at 9:56 PM
Et tu, Salesforce? Salesforce Drops DEI Commitments, Reframes Equality as Legal Compliance. www.techrepublic.com/article/sale...
Interesting to see how @VRBO is taking advantage of the flack against AirBnB founder joining DOGE - I've never seen so many ads and social media posts from them.
March 1, 2025 at 5:23 PM
Interesting to see how @VRBO is taking advantage of the flack against AirBnB founder joining DOGE - I've never seen so many ads and social media posts from them.
Does anyone here still subscribe to WaPo? I don't see much of a future for them.
February 27, 2025 at 9:27 PM
Does anyone here still subscribe to WaPo? I don't see much of a future for them.
Looking forward to hearing more about this at #EnterpriseConnect: NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service (NICE will be at booth #911 at EC). #CX #CCaaS www.nice.com/press-releas...
NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service | NICE
Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024
www.nice.com
February 27, 2025 at 6:03 PM
Looking forward to hearing more about this at #EnterpriseConnect: NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service (NICE will be at booth #911 at EC). #CX #CCaaS www.nice.com/press-releas...
This isn't great news for many people I know - ‘The knowledge economy is on the way out.’ These are the skills workers will need in the age of AI, says LinkedIn
www.cnbc.com/2025/02/26/t...
www.cnbc.com/2025/02/26/t...
'The knowledge economy is on the way out.' These are the skills workers will need in the age of AI, says LinkedIn
Skills such as creativity, curiosity, courage, compassion and communication will be key as AI continues to disrupt workforces, said LinkedIn's Aneesh Raman.
www.cnbc.com
February 26, 2025 at 4:50 PM
This isn't great news for many people I know - ‘The knowledge economy is on the way out.’ These are the skills workers will need in the age of AI, says LinkedIn
www.cnbc.com/2025/02/26/t...
www.cnbc.com/2025/02/26/t...
He's just awful. Imagine being one of the people just laid off and finding out that the execs are getting 20% bonuses. www.cnbc.com/2025/02/20/m...
Meta approves plan for bigger executive bonuses following 5% layoffs
Meta's executive officers could earn a bonus of 200% of their base salary under the company's new executive bonus plan, up from the 75% they earned previously.
www.cnbc.com
February 21, 2025 at 4:06 PM
He's just awful. Imagine being one of the people just laid off and finding out that the execs are getting 20% bonuses. www.cnbc.com/2025/02/20/m...
If this is true, it's absolutely despicable. www.foxnews.com/world/remain...
Remains of young mom Shiri Bibas, taken hostage and killed by Hamas, not returned despite promise, Israel says
The mother of a woman abducted with her two children and husband was not among the slain hostages returned to Israel by Hamas on Thursday, Israel said.
www.foxnews.com
February 21, 2025 at 1:54 AM
If this is true, it's absolutely despicable. www.foxnews.com/world/remain...
Reposted by Blair Pleasant
Trump and House Republicans are trying to sneak through a dangerous bill that would block millions of American citizens from registering to vote...
February 14, 2025 at 9:27 PM
Trump and House Republicans are trying to sneak through a dangerous bill that would block millions of American citizens from registering to vote...
Reposted by Blair Pleasant
Hell of a time to kill the Epidemic Intelligence Service.
This measles outbreak has already spread across the New Mexico border into Hobbs
This measles outbreak has already spread across the New Mexico border into Hobbs
West Texas measles outbreak doubles to 48 cases in four counties
Most of the measles cases are still among school-aged children in Gaines County, Texas health officials said Friday.
www.houstonchronicle.com
February 15, 2025 at 3:21 PM
Hell of a time to kill the Epidemic Intelligence Service.
This measles outbreak has already spread across the New Mexico border into Hobbs
This measles outbreak has already spread across the New Mexico border into Hobbs
Reposted by Blair Pleasant
“The thing that I can’t get over is that the actual richest man in the world directed my fucking firing. I make $50k a year and work to keep drinking water safe. The richest man in the world decided that was an expense too great for the American taxpayer.”
Yesterday many thousands of federal employees were terminated. This is a Reddit thread for federal employees that got laid off.
From the fednews community on Reddit
Explore this post and more from the fednews community
www.reddit.com
February 15, 2025 at 11:24 PM
“The thing that I can’t get over is that the actual richest man in the world directed my fucking firing. I make $50k a year and work to keep drinking water safe. The richest man in the world decided that was an expense too great for the American taxpayer.”
The Novartis breast cancer awareness ad was awesome - I had no idea where it was going, and then - bam! Powerful and important message. Kudos.
February 10, 2025 at 1:13 AM
The Novartis breast cancer awareness ad was awesome - I had no idea where it was going, and then - bam! Powerful and important message. Kudos.