Building trust in AI requires transparency, accountability, and human oversight. AI Nutrition Labels, Trust Scores, and Overrides ensure responsible AI.

Mitel declares Chapter 11 Bankruptcy so it can better pursue hybrid communications solutions.

Business news sites are reporting that according to an internal Microsoft memo, the company is looking to cut expenses further with a hiring freeze on U.S.

Zendesk has officially launched its new contact centre platform, Zendesk for Contact Center, marking a significant milestone following the completion of its acquisition of Local Measure. The new offering is essentially a relaunch of Local Measure’s Engage CCaaS solution, now fully integrated into the Zendesk ecosystem. However, rather than positioning it as a traditional Contact Centre as a Service (CCaaS) solution, Zendesk is branding it as “Un-CCaaS”.

Under new CEO Scott Russell, the CCaaS leader is rebranding, leaning into AI, and upping the 'human touch.'

Webex now has several unique “Cisco” capabilities to help them better compete in the contact center and unified communications space.

Open or closed AI ecosystems; where does trust thrive? Balancing security, transparency, and innovation is key to AI’s future. Trust isn’t given; it’s engineered.

Build intelligent, availability-aware callbacks that respect both customer preferences and operational constraints.

Building trustworthy AI means prioritizing transparency, responsibility, and human oversight—because no one wants an overconfident robot running their life.