Blair Pleasant
@blairplez.bsky.social
Independent industry analyst focusing on contact center, #CCaaS, #CX, unified communications #ucoms #UCaaS #collaboration, and other business communications technologies.
Too funny not to share
May 2, 2025 at 4:06 PM
Too funny not to share
I was pretty happy when the pilot on my flight today referred to the Gulf of Mexico. Kudos to @alaskaairlines.bsky.social
March 16, 2025 at 9:59 PM
I was pretty happy when the pilot on my flight today referred to the Gulf of Mexico. Kudos to @alaskaairlines.bsky.social
#CX will be a major theme at #EnterpriseConnect this year. Looking forward to seeing NICE CXone Mpower in action - especially the Copilot for Agents. For more info on NICE CXone Mpower, go to lnkd.in/gxS_VQgJ
March 12, 2025 at 6:22 PM
#CX will be a major theme at #EnterpriseConnect this year. Looking forward to seeing NICE CXone Mpower in action - especially the Copilot for Agents. For more info on NICE CXone Mpower, go to lnkd.in/gxS_VQgJ
Interesting to see how @VRBO is taking advantage of the flack against AirBnB founder joining DOGE - I've never seen so many ads and social media posts from them.
March 1, 2025 at 5:23 PM
Interesting to see how @VRBO is taking advantage of the flack against AirBnB founder joining DOGE - I've never seen so many ads and social media posts from them.
#ZohoDay25 #Zoho is evolving from being a product company to a domain-specific platform company. Domain-specific app platform = domain specific app features plus customization tools. #CRM #CX
February 4, 2025 at 6:09 PM
#ZohoDay25 #Zoho is evolving from being a product company to a domain-specific platform company. Domain-specific app platform = domain specific app features plus customization tools. #CRM #CX
In case you have time to make a phone call
January 28, 2025 at 9:25 PM
In case you have time to make a phone call
I can't believe how the left is folding - even Benioff is caving. So disheartening. If Musk does to the country what he did to Twitter, we're all in for a world of hurt.
November 30, 2024 at 11:49 PM
I can't believe how the left is folding - even Benioff is caving. So disheartening. If Musk does to the country what he did to Twitter, we're all in for a world of hurt.
Industry analyst conference best practice - #TalkdeskAnalystSummit - Talkdesk provided a Zoom link so we can access the slides during the sessions (and we don't have to take photos of the slides). Having the watermark with our names prevents us from sharing NDA information. Good job!
November 19, 2024 at 4:51 PM
Industry analyst conference best practice - #TalkdeskAnalystSummit - Talkdesk provided a Zoom link so we can access the slides during the sessions (and we don't have to take photos of the slides). Having the watermark with our names prevents us from sharing NDA information. Good job!
Do you prefer getting your content via text (articles, blogs) or video? Video is gaining popularity, but it's quicker to read something than to watch people talking. Thoughts?
February 20, 2024 at 9:43 PM
Do you prefer getting your content via text (articles, blogs) or video? Video is gaining popularity, but it's quicker to read something than to watch people talking. Thoughts?
Well this is exciting variety.com/2024/film/ne...
February 20, 2024 at 5:42 PM
Well this is exciting variety.com/2024/film/ne...
My thoughts and take-aways from @Zoho analyst day. Zoho’s value proposition is about providing Customer Choice, Customer Flexibility, and True customer value. “Privately Held, Publicly Responsible,” featuring. transglobal localism. #CX #CRM #ucoms www.bcstrategies.com/content/zoho...
February 14, 2024 at 8:43 PM
My thoughts and take-aways from @Zoho analyst day. Zoho’s value proposition is about providing Customer Choice, Customer Flexibility, and True customer value. “Privately Held, Publicly Responsible,” featuring. transglobal localism. #CX #CRM #ucoms www.bcstrategies.com/content/zoho...