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drmann3.bsky.social
Leadership by Apology: Why Saying Sorry Builds Power, Not Weakness

open.substack.com/pub/davidrma...

#RestaurantLeadership #HospitalityManagement #AccountabilityCulture #ServiceRecovery #RestaurantManagement
Leadership by Apology: Why Saying Sorry Builds Power, Not Weakness
Leadership by Apology: Why Saying Sorry Builds Power, Not Weakness
open.substack.com
August 20, 2025 at 5:59 PM
inno-insights.bsky.social
Empathy is the real differentiator.

Dr. Godwin-Charles Ogbeide explains how service recovery is about kindness, respect, and active listening.

⚫Watch Episode 52: youtu.be/sa7C4qSy_tg

#iNNOVATIONInsights #Empathy #Leadership #ServiceRecovery
August 2, 2025 at 12:01 AM
rezon8ai.com
Bad day?
Don’t let it become a bad review.
Rezon8AI filters unhappy feedback to private chats.
📲 Follow for crisis prevention without confrontation.
#ServiceRecovery
May 5, 2025 at 5:32 AM
leclercqth.bsky.social
🔥 Bad service at a restaurant? Instead of a boring apology, what if you could spin a wheel for compensation? 🎡

Our research in Journal of Service Research! shows gamification can boost recovery satisfaction!
📖 Read here: journals.sagepub.com/doi/10.1177/...

#Gamification #ServiceRecovery
Sage Journals: Discover world-class research
Subscription and open access journals from Sage, the world's leading independent academic publisher.
journals.sagepub.com
February 17, 2025 at 6:15 PM
adhorn.me
Service recovery is key to resilience.

Design for it, practice regularly, automate processes, and have a well-defined incident response plan.

Failures will happen, but how quickly you recover is what matters.

#SiteReliabilityEngineering #ServiceRecovery #IncidentResponse #Resilience
November 25, 2024 at 5:40 AM