Not every CX “improvement” is worth pursuing.
Some fixes merely give you a sense of achievement. Others deliver meaningful change that customers can genuinely notice (and bring you closer to your strategic goals).
#CXFundamentals #CX #CXStrategy #CXTactics
youtu.be/FGyp6kDhSlc?...
Some fixes merely give you a sense of achievement. Others deliver meaningful change that customers can genuinely notice (and bring you closer to your strategic goals).
#CXFundamentals #CX #CXStrategy #CXTactics
youtu.be/FGyp6kDhSlc?...
CX Challenge Cards: Turn Customer Experience Strategy into Action
YouTube video by Werner Puchert
youtu.be
August 20, 2025 at 7:06 AM
Not every CX “improvement” is worth pursuing.
Some fixes merely give you a sense of achievement. Others deliver meaningful change that customers can genuinely notice (and bring you closer to your strategic goals).
#CXFundamentals #CX #CXStrategy #CXTactics
youtu.be/FGyp6kDhSlc?...
Some fixes merely give you a sense of achievement. Others deliver meaningful change that customers can genuinely notice (and bring you closer to your strategic goals).
#CXFundamentals #CX #CXStrategy #CXTactics
youtu.be/FGyp6kDhSlc?...