Verint APAC
@verintapac.bsky.social
Asia Pacific's #1 vendor of AI-driven contact centre and CX Automation applications.
Learn more at verint.com
Learn more at verint.com
At Verint APAC Engage, David Singer, Global VP of GTM Strategy, shared his view on where AI is heading in 2026.
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
November 20, 2025 at 9:55 PM
At Verint APAC Engage, David Singer, Global VP of GTM Strategy, shared his view on where AI is heading in 2026.
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
A clear example of AI delivering real, measurable business impact.
November 18, 2025 at 9:55 PM
At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
A clear example of AI delivering real, measurable business impact.
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
November 16, 2025 at 11:03 PM
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
At Verint APAC Engage, Jason Valdina, Sr Director GTM, explains why modular AI matters:
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
November 12, 2025 at 10:40 PM
At Verint APAC Engage, Jason Valdina, Sr Director GTM, explains why modular AI matters:
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
At Verint APAC Engage, Dr Nici Sweaney, Ethical AI Strategist & Futurist, shared why Verint’s approach to AI stands out.
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
November 5, 2025 at 9:55 PM
At Verint APAC Engage, Dr Nici Sweaney, Ethical AI Strategist & Futurist, shared why Verint’s approach to AI stands out.
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
At Verint APAC Engage, Verint’s Global VP of Go-To-Market Strategy, David Singer, shared the real AI challenge businesses face:
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
November 3, 2025 at 9:45 PM
At Verint APAC Engage, Verint’s Global VP of Go-To-Market Strategy, David Singer, shared the real AI challenge businesses face:
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
At Verint APAC Engage, Verint’s VP North Asia and Korea, Matty Kaffeman, shared what many businesses are still leaving on the table in CX:
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
October 31, 2025 at 1:01 AM
At Verint APAC Engage, Verint’s VP North Asia and Korea, Matty Kaffeman, shared what many businesses are still leaving on the table in CX:
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
At Verint APAC Engage, Ethical AI Strategist Dr Nici Sweaney shared what excites her most about AI:
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
October 28, 2025 at 9:55 PM
At Verint APAC Engage, Ethical AI Strategist Dr Nici Sweaney shared what excites her most about AI:
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”