Verint APAC
@verintapac.bsky.social
Asia Pacific's #1 vendor of AI-driven contact centre and CX Automation applications.
Learn more at verint.com
Learn more at verint.com
Want to see how fast AI CX automation can be?
With Verint’s Build-a-Bot demo, you can create a working IVA in minutes — no code, no complexity, just a clear view of what automation can do for your business.
Book a session and build your own production-ready bot today -> buff.ly/3POJYZ1
With Verint’s Build-a-Bot demo, you can create a working IVA in minutes — no code, no complexity, just a clear view of what automation can do for your business.
Book a session and build your own production-ready bot today -> buff.ly/3POJYZ1
December 4, 2025 at 9:55 PM
Want to see how fast AI CX automation can be?
With Verint’s Build-a-Bot demo, you can create a working IVA in minutes — no code, no complexity, just a clear view of what automation can do for your business.
Book a session and build your own production-ready bot today -> buff.ly/3POJYZ1
With Verint’s Build-a-Bot demo, you can create a working IVA in minutes — no code, no complexity, just a clear view of what automation can do for your business.
Book a session and build your own production-ready bot today -> buff.ly/3POJYZ1
Gen Z is reshaping leadership.
Verint CMO Anna Convery tells Forbes Communications Council, Gen Z expects transparency, purpose and tools that match their digital-native mindset.
Flexibility, openness and shared purpose matter more than hierarchy.
Worth a read: buff.ly/j4v2xqG
Verint CMO Anna Convery tells Forbes Communications Council, Gen Z expects transparency, purpose and tools that match their digital-native mindset.
Flexibility, openness and shared purpose matter more than hierarchy.
Worth a read: buff.ly/j4v2xqG
December 4, 2025 at 1:00 AM
Gen Z is reshaping leadership.
Verint CMO Anna Convery tells Forbes Communications Council, Gen Z expects transparency, purpose and tools that match their digital-native mindset.
Flexibility, openness and shared purpose matter more than hierarchy.
Worth a read: buff.ly/j4v2xqG
Verint CMO Anna Convery tells Forbes Communications Council, Gen Z expects transparency, purpose and tools that match their digital-native mindset.
Flexibility, openness and shared purpose matter more than hierarchy.
Worth a read: buff.ly/j4v2xqG
Verint is rewriting the CX playbook, moving from manual processes to measurable AI business outcomes.
CEO Dan Bodner shares how organisations are seeing real impact from greater agent capacity to higher revenue and stronger customer satisfaction.
More details here: buff.ly/zaNLLrp
CEO Dan Bodner shares how organisations are seeing real impact from greater agent capacity to higher revenue and stronger customer satisfaction.
More details here: buff.ly/zaNLLrp
December 3, 2025 at 5:45 AM
Verint is rewriting the CX playbook, moving from manual processes to measurable AI business outcomes.
CEO Dan Bodner shares how organisations are seeing real impact from greater agent capacity to higher revenue and stronger customer satisfaction.
More details here: buff.ly/zaNLLrp
CEO Dan Bodner shares how organisations are seeing real impact from greater agent capacity to higher revenue and stronger customer satisfaction.
More details here: buff.ly/zaNLLrp
What’s the next big shift in CX AI?
At Verint APAC Engage, Jason Valdina explained how organisations are using copilot bots to support employee experience in real time.
These bots help with repetitive tasks, surface information instantly, and even improve sales performance.
Listen for more.
At Verint APAC Engage, Jason Valdina explained how organisations are using copilot bots to support employee experience in real time.
These bots help with repetitive tasks, surface information instantly, and even improve sales performance.
Listen for more.
December 2, 2025 at 6:15 AM
What’s the next big shift in CX AI?
At Verint APAC Engage, Jason Valdina explained how organisations are using copilot bots to support employee experience in real time.
These bots help with repetitive tasks, surface information instantly, and even improve sales performance.
Listen for more.
At Verint APAC Engage, Jason Valdina explained how organisations are using copilot bots to support employee experience in real time.
These bots help with repetitive tasks, surface information instantly, and even improve sales performance.
Listen for more.
A major #telco cut 30 seconds off handle time and saved $70M using Verint’s Coaching Bot.
AI-powered CX automation is essential for scaling agent capacity, improving resolution speed, and reducing cost without adding headcount.
Smarter automation. Real business outcomes.
-> buff.ly/QpKOsd3
AI-powered CX automation is essential for scaling agent capacity, improving resolution speed, and reducing cost without adding headcount.
Smarter automation. Real business outcomes.
-> buff.ly/QpKOsd3
December 1, 2025 at 12:21 AM
A major #telco cut 30 seconds off handle time and saved $70M using Verint’s Coaching Bot.
AI-powered CX automation is essential for scaling agent capacity, improving resolution speed, and reducing cost without adding headcount.
Smarter automation. Real business outcomes.
-> buff.ly/QpKOsd3
AI-powered CX automation is essential for scaling agent capacity, improving resolution speed, and reducing cost without adding headcount.
Smarter automation. Real business outcomes.
-> buff.ly/QpKOsd3
Contact centres are under pressure to deliver better CX w/ fewer resources and AI experiments aren’t enough.
Verint’s Raj Balasundaram in Contact Center Pipeline says the organisations seeing real impact are those deploying AI for measurable outcomes, not pilots that never scale.
buff.ly/7Hf2vvS
Verint’s Raj Balasundaram in Contact Center Pipeline says the organisations seeing real impact are those deploying AI for measurable outcomes, not pilots that never scale.
buff.ly/7Hf2vvS
November 27, 2025 at 10:45 PM
Contact centres are under pressure to deliver better CX w/ fewer resources and AI experiments aren’t enough.
Verint’s Raj Balasundaram in Contact Center Pipeline says the organisations seeing real impact are those deploying AI for measurable outcomes, not pilots that never scale.
buff.ly/7Hf2vvS
Verint’s Raj Balasundaram in Contact Center Pipeline says the organisations seeing real impact are those deploying AI for measurable outcomes, not pilots that never scale.
buff.ly/7Hf2vvS
Voice AI is finally enterprise-ready, but generic assistants can’t handle compliance, escalation paths, or real customer workflows.
Verint’s IVA is pre-trained on hundreds of use cases across finance, healthcare, travel & retail, delivering accurate, real outcomes from day one.
buff.ly/FYsQYny
Verint’s IVA is pre-trained on hundreds of use cases across finance, healthcare, travel & retail, delivering accurate, real outcomes from day one.
buff.ly/FYsQYny
November 26, 2025 at 9:55 PM
Voice AI is finally enterprise-ready, but generic assistants can’t handle compliance, escalation paths, or real customer workflows.
Verint’s IVA is pre-trained on hundreds of use cases across finance, healthcare, travel & retail, delivering accurate, real outcomes from day one.
buff.ly/FYsQYny
Verint’s IVA is pre-trained on hundreds of use cases across finance, healthcare, travel & retail, delivering accurate, real outcomes from day one.
buff.ly/FYsQYny
InfoWorld highlights why testing AI agents demands governance.
Verint’s Chief Data Scientist, Ian Beaver, explains the importance of robust monitoring, logging, and least-privilege access to keep agentic AI safe and reliable in production.
buff.ly/TPXDajh
Verint’s Chief Data Scientist, Ian Beaver, explains the importance of robust monitoring, logging, and least-privilege access to keep agentic AI safe and reliable in production.
buff.ly/TPXDajh
November 25, 2025 at 9:55 PM
InfoWorld highlights why testing AI agents demands governance.
Verint’s Chief Data Scientist, Ian Beaver, explains the importance of robust monitoring, logging, and least-privilege access to keep agentic AI safe and reliable in production.
buff.ly/TPXDajh
Verint’s Chief Data Scientist, Ian Beaver, explains the importance of robust monitoring, logging, and least-privilege access to keep agentic AI safe and reliable in production.
buff.ly/TPXDajh
Webinar reminder!
Join Audrey William (CrayonIQ), Michael Clark (CXTT Consulting) and Martyn Riddle for the latest CrayonIQ research on the CX trends shaping the APAC region.
RSVP: buff.ly/XUOATB5
Join Audrey William (CrayonIQ), Michael Clark (CXTT Consulting) and Martyn Riddle for the latest CrayonIQ research on the CX trends shaping the APAC region.
RSVP: buff.ly/XUOATB5
November 25, 2025 at 1:00 AM
Webinar reminder!
Join Audrey William (CrayonIQ), Michael Clark (CXTT Consulting) and Martyn Riddle for the latest CrayonIQ research on the CX trends shaping the APAC region.
RSVP: buff.ly/XUOATB5
Join Audrey William (CrayonIQ), Michael Clark (CXTT Consulting) and Martyn Riddle for the latest CrayonIQ research on the CX trends shaping the APAC region.
RSVP: buff.ly/XUOATB5
Deploying an AI-powered virtual assistant doesn’t have to be complex.
With our Build a Bot sessions and drag-and-drop IVA Studio, you can create a working, business-ready bot in minutes — no coding or rip-and-replace.
Fast, practical AI that delivers real outcomes from day one.
buff.ly/BKy9D3a
With our Build a Bot sessions and drag-and-drop IVA Studio, you can create a working, business-ready bot in minutes — no coding or rip-and-replace.
Fast, practical AI that delivers real outcomes from day one.
buff.ly/BKy9D3a
November 23, 2025 at 9:55 PM
Deploying an AI-powered virtual assistant doesn’t have to be complex.
With our Build a Bot sessions and drag-and-drop IVA Studio, you can create a working, business-ready bot in minutes — no coding or rip-and-replace.
Fast, practical AI that delivers real outcomes from day one.
buff.ly/BKy9D3a
With our Build a Bot sessions and drag-and-drop IVA Studio, you can create a working, business-ready bot in minutes — no coding or rip-and-replace.
Fast, practical AI that delivers real outcomes from day one.
buff.ly/BKy9D3a
Verint has been Certified™ a #GreatPlaceToWork® for the third year in a row, with 85% of employees globally saying Verint is a great place to work.
Certification now spans 16 countries, reflecting the strength of our culture worldwide.
Read the full release here: buff.ly/jtqNWw8
Certification now spans 16 countries, reflecting the strength of our culture worldwide.
Read the full release here: buff.ly/jtqNWw8
November 21, 2025 at 1:01 AM
Verint has been Certified™ a #GreatPlaceToWork® for the third year in a row, with 85% of employees globally saying Verint is a great place to work.
Certification now spans 16 countries, reflecting the strength of our culture worldwide.
Read the full release here: buff.ly/jtqNWw8
Certification now spans 16 countries, reflecting the strength of our culture worldwide.
Read the full release here: buff.ly/jtqNWw8
At Verint APAC Engage, David Singer, Global VP of GTM Strategy, shared his view on where AI is heading in 2026.
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
November 20, 2025 at 9:55 PM
At Verint APAC Engage, David Singer, Global VP of GTM Strategy, shared his view on where AI is heading in 2026.
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
Customers rank speed as the most important part of a good experience, outweighing empathy 4 to 1.
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
November 19, 2025 at 9:55 PM
Customers rank speed as the most important part of a good experience, outweighing empathy 4 to 1.
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
A clear example of AI delivering real, measurable business impact.
November 18, 2025 at 9:55 PM
At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
A clear example of AI delivering real, measurable business impact.
AI is reshaping contact centres across APAC — but where is the real impact?
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
November 17, 2025 at 9:55 PM
AI is reshaping contact centres across APAC — but where is the real impact?
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
November 16, 2025 at 11:03 PM
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Cancer Research UK is using Verint Community to power “Cancer Chat,” a safe, moderated space for people affected by cancer to find support and connection.
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
November 14, 2025 at 2:47 AM
Cancer Research UK is using Verint Community to power “Cancer Chat,” a safe, moderated space for people affected by cancer to find support and connection.
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
At Verint APAC Engage, Jason Valdina, Sr Director GTM, explains why modular AI matters:
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
November 12, 2025 at 10:40 PM
At Verint APAC Engage, Jason Valdina, Sr Director GTM, explains why modular AI matters:
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
AI in the contact centre must move beyond the hype.
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
November 11, 2025 at 9:55 PM
AI in the contact centre must move beyond the hype.
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
In luxury retail, experience outweighs extravagance.
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
November 10, 2025 at 9:55 PM
In luxury retail, experience outweighs extravagance.
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
78% of consumers say they’d leave after just one bad interaction.
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
November 9, 2025 at 9:55 PM
78% of consumers say they’d leave after just one bad interaction.
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
In retail, every minute matters.
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
November 6, 2025 at 9:55 PM
In retail, every minute matters.
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
At Verint APAC Engage, Dr Nici Sweaney, Ethical AI Strategist & Futurist, shared why Verint’s approach to AI stands out.
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
November 5, 2025 at 9:55 PM
At Verint APAC Engage, Dr Nici Sweaney, Ethical AI Strategist & Futurist, shared why Verint’s approach to AI stands out.
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
95% of enterprise GenAI pilots fail bc they can’t scale or adapt.
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
November 4, 2025 at 9:55 PM
95% of enterprise GenAI pilots fail bc they can’t scale or adapt.
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
At Verint APAC Engage, Verint’s Global VP of Go-To-Market Strategy, David Singer, shared the real AI challenge businesses face:
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
November 3, 2025 at 9:45 PM
At Verint APAC Engage, Verint’s Global VP of Go-To-Market Strategy, David Singer, shared the real AI challenge businesses face:
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”