Immediate subscribe. It has been so disappointing to watch what I thought were tech’s values evaporate in an instant. Mike articulates the logical but also somewhat craven reasons that has happened. I also feel the freedom to speak out in this role that I might not have in a corporate role.

I'd love to be added! Thanks for making this!

Substack had a twitter like feed early on but they never really pushed it - I’ve been surprised how accurately that platform in particular picked up and replicated my TikTok follows.

It has been an incredible turnaround case study to watch. GM Randy Clarke running a change management master class in terms of being visible, customer and employee focused, and relentlessly driving CX improvements forward. I hope they can figure out solid funding because it’s a fabulous system

When jet lagged? DONT!!