Elena Hutchison
@uprightar.bsky.social
Helping Tech Vendors solve their Gartner and Forrester Challenges. uprightar.com and https://www.linkedin.com/in/elenahutchison/
More of my CX and polling followers are on this account - has anyone seen a survey battery like this before?
This Washington Post subscriber survey just got strangely personal
June 17, 2025 at 2:26 PM
More of my CX and polling followers are on this account - has anyone seen a survey battery like this before?
The capitalist case for DEI. not-a-tech-bro.ghost.io/wh/?ref=not-...
Why I'm Woke
Administrative note: At the request of a few of you, I'm turning on public comments for Not A Tech Bro. I do this with some trepidation. Up front, the rules are: Polite and constructive. Disagree if y...
not-a-tech-bro.ghost.io
February 17, 2025 at 6:32 PM
The capitalist case for DEI. not-a-tech-bro.ghost.io/wh/?ref=not-...
I'll write more about business stuff here and more about urbanism and other political stuff there... but on the off chance you are also into the war on cars, this was a fantastic listen.
Cannot recommend this podcast highly enough.
Biggest 💡s
1. the concept of the “exculpatory voice” - “the car jumped the curb” 🤷♀️
2. Also details of a study showing that drivers are less likely to yield to black pedestrians. Hadn’t seen that studied previously.
Biggest 💡s
1. the concept of the “exculpatory voice” - “the car jumped the curb” 🤷♀️
2. Also details of a study showing that drivers are less likely to yield to black pedestrians. Hadn’t seen that studied previously.
NEW EPISODE: "How Cars Change Us with Tara Goddard." Why do people behave so badly behind the wheel of a car? Why do reporters use passive language to describe traffic violence? @drtaragoddard.bsky.social joins us to talk about her fascinating research.
thewaroncars.org/2024/12/17/1...
thewaroncars.org/2024/12/17/1...
December 19, 2024 at 4:29 PM
I'll write more about business stuff here and more about urbanism and other political stuff there... but on the off chance you are also into the war on cars, this was a fantastic listen.
A phenomenal CX turnaround case study I have felt firsthand. Lessons we teach all the time:
1. Actually use the system and be visible doing it.
2. Employees know what is wrong and employee recognition is a huge org change unlock.
3. Little rocks (fare gates) and big rocks (headways)
1. Actually use the system and be visible doing it.
2. Employees know what is wrong and employee recognition is a huge org change unlock.
3. Little rocks (fare gates) and big rocks (headways)
WMATA CEO Randy Clarke is the closest thing to a rock star local transit has ever known. Read all about Metro's comeback here. Ⓜ️
DC's Metro Made a Comeback. Meet the Man Behind It.
Under Randy Clarke, Metro has bounced back from a pandemic slump—winning him plaudits and fans. As a budget crisis looms, can he keep things on the right track?
www.washingtonian.com
December 13, 2024 at 9:04 PM
A phenomenal CX turnaround case study I have felt firsthand. Lessons we teach all the time:
1. Actually use the system and be visible doing it.
2. Employees know what is wrong and employee recognition is a huge org change unlock.
3. Little rocks (fare gates) and big rocks (headways)
1. Actually use the system and be visible doing it.
2. Employees know what is wrong and employee recognition is a huge org change unlock.
3. Little rocks (fare gates) and big rocks (headways)
My client’s overeager sales rep just emailed: “Urgent: just talked to (analyst)” and when he called the rep back the “urgent” updates were that the analyst would love to keynote their conference in 10 months and a coverage change the analyst told us himself 4 months ago 🤦♀️
December 12, 2024 at 8:43 PM
My client’s overeager sales rep just emailed: “Urgent: just talked to (analyst)” and when he called the rep back the “urgent” updates were that the analyst would love to keynote their conference in 10 months and a coverage change the analyst told us himself 4 months ago 🤦♀️
Has anyone made a PMM, product marketing or general tech GTM feed or started pack yet? Having trouble finding anything and this feels like the biggest gap from my old twitter feed. Are the sales engineers here?
December 5, 2024 at 2:25 PM
Has anyone made a PMM, product marketing or general tech GTM feed or started pack yet? Having trouble finding anything and this feels like the biggest gap from my old twitter feed. Are the sales engineers here?
I was very excited for this gifted advent calendar - a little nightly mini puzzle for the next 25 days. Imagine my disappointment when I turned out box 1 and found… a mix of pieces from all over the puzzle. What the heck am I supposed to do with these every night?!?
Do I dump and re-sort?! 😩
Do I dump and re-sort?! 😩
December 2, 2024 at 12:38 PM
I was very excited for this gifted advent calendar - a little nightly mini puzzle for the next 25 days. Imagine my disappointment when I turned out box 1 and found… a mix of pieces from all over the puzzle. What the heck am I supposed to do with these every night?!?
Do I dump and re-sort?! 😩
Do I dump and re-sort?! 😩
Reposted by Elena Hutchison
Happy unsubscribe day to all who celebrate!
November 29, 2024 at 1:44 PM
Happy unsubscribe day to all who celebrate!