You have to think about the end goal. It’s not to convert reviews. It's to help a person who paid with their money for your game. If they change their review to positive - that’s amazing, but it’s just a side effect. Don't aggressive when asking people to reconsider their review
You have to think about the end goal. It’s not to convert reviews. It's to help a person who paid with their money for your game. If they change their review to positive - that’s amazing, but it’s just a side effect. Don't aggressive when asking people to reconsider their review
This one works the best for me. There are a lot of scams going on on Steam so make sure that your account is branded, has a high level and if possible - leave a comment on the user’s profile before sending the invite.
This one works the best for me. There are a lot of scams going on on Steam so make sure that your account is branded, has a high level and if possible - leave a comment on the user’s profile before sending the invite.
Use this as a complete last resort, Some reviews are off-topic, or full of insults, You can report them to get them removed. It’s up to Steam if they remove those, but still - do not overuse this option, criticism is still a criticism, even if someone used a lot of swear words.
Use this as a complete last resort, Some reviews are off-topic, or full of insults, You can report them to get them removed. It’s up to Steam if they remove those, but still - do not overuse this option, criticism is still a criticism, even if someone used a lot of swear words.
You can use this to reply to any comment. Players be notified via email about your reply. It’s a good first step to notify the user that you’re sending them an invite or tell them about a fix.
You can use this to reply to any comment. Players be notified via email about your reply. It’s a good first step to notify the user that you’re sending them an invite or tell them about a fix.
What can you do with negative reviews on Steam?
Here are some BASIC tips, coming from a Community Manager with a few years of experience
#CommunityManagement #Steam #GameDev #IndieGames #CommunityManager
What can you do with negative reviews on Steam?
Here are some BASIC tips, coming from a Community Manager with a few years of experience
#CommunityManagement #Steam #GameDev #IndieGames #CommunityManager