True. There are so many businesses that put in zero effort and treat their customers with contempt and they still seem to be successful. I thought capitalism was supposed to prevent that.

Imagine the discount I'm owed for my house. I bought a lifetime license!

Until the CRM world finds actual use cases for AI, I'm going to sit this one out. I'm happy to be a follower with this particular trend.

I think mostly AI for AI's sake. Many customers are asking our AI strategy without even having specific features they want.

I'm not sure, but maybe. So many companies have annoyed the shit out of their customers by forcing bad AI down their throats that I think it would be a bad look to some even if it's optional.

The good news is that most AI features would be too expensive, so we can't do it even if we want to

Yeah, it's hard to imagine any way for Tesla to come out of this intact. Either it stays an Elon ponzi that has to keep chasing unrealistic moonshots, or the stock crashes to the point of the business no longer being able to function. I don't see how it could possibly end up as a normal business

Over the years, I've sometimes been tempted by the improved economics of selling to larger customers.

Today, I'm announcing to the company that we're going back to basics: We're here to serve the very smallest of small businesses. That's what's always worked for us, and we need to double down.

This is why the loom example confused me so much. I was ready to switch to annual billing but I couldn't even figure out where to do it since the link in the email didn't work

I'm not sure I even understand the challenge since ours is so simple. We have an automation table and an action table. The action table stores a json blob representing the object to get created.

Automation triggers, loops through the actions, and runs each one. But again, they're all pretty simple

Or wait, did you mean automations that edit the value if a custom field? If so, still no, but that's more likely to exist one day.

'fraid not. Ironically, the main way to use our automations is too trigger them manually (it just lets you do multiple things with one click). They can also be triggered when you change a lead's status, but that's it. Very basic.

Yeah, that's certainly the direction things seem to be headed

By "started spamming" I mean that they bought my info from some low-quality list that has the wrong email address for me, and started sending me marketing emails without my permission.

Quality brands don't do that, so I hope that's not what happened, but it sure seems like it.

For a solo person, I agree. But our support team uses calendly and there's more to it (round robin assignments, metrics that go into other tools, automations, etc) and we decided it wasn't worth switching. All the solo uses at my company (myself included) use SavvyCal.

I use it. It's calendly but a bit nicer. Seeing as how their prices are similar, I definitely prefer savvycal, but I'm not sure it's worth switching costs for someone who already had calendly set up.

I realize this is beside the point, but podcasting is a great way to build a friendship with a co-host. Rick and I lost touch when I moved away (we were previously roommates and coworkers). Starting a podcast together is a big part of why we're still good friends.