I can't open a simple Excel file it's been 3 minutes.6 minutes now. It just barely opened.Support: OK, let me know when you're free and I can remote in and take a look.User: I have time if you have time.I clicked to open Excel about 15-20 seconds ago. It's still not open. Wow, it just opened.

It's still a mystery what's causing this. Support: OK, great. Mine was a bit sluggish this morning as well - looks like there were Teams updates. It's fine now. Let me know if anything else happens. User: OK. I've been on the phone with Wim for 3 minutes now.

Support: I'm at Carl's right now but can look at it later if it's working now. User: Of course, later is fine. User: I had to reboot twice to get the computer to work. After a "good night's sleep," the laptop seems to function normally now, but it's very annoying that when I needed it to work yester

Oh wait, it's 12:30 PM now. Teams and the internet browser just opened. Outlook still won't open. Why is it acting like this? 12:32 PM - Outlook finally opened after I requested it to open at 12:26 PM. That's quite a wait. Can you help me understand what's going on?

We don’t officially block Spotify or YouTube — it’s generally fine as long as it’s used in moderation. However, if it’s being abused, we can restrict access since it’s not considered a business need.
Also, just a heads-up… you messaged the IT admin during his lunch to ask about Spotify and YouTube.