Rob Miller
@robmiller31.bsky.social
Senior Director @ Public Digital, but these views are just mine. Also at @robmiller31@mastodon.social and occasionally blogging at bytherye.com/about-me/. Have quit the Bad Place.
Reposted by Rob Miller
As well as our monthly round-up of internet era ways of working and technology news, Public Digital newsletter #101 explores examples of change and innovation in local government.
Read it on LinkedIn
www.linkedin.com/pulse/public...
Read it on LinkedIn
www.linkedin.com/pulse/public...
Public Digital #101 | Public Digital
On Thursday we’re hosting a session on finding opportunities for radical transformation in local public services.
As well as our monthly round-up of internet era ways of working and technology news,...
linkedin.com
November 24, 2025 at 12:56 PM
As well as our monthly round-up of internet era ways of working and technology news, Public Digital newsletter #101 explores examples of change and innovation in local government.
Read it on LinkedIn
www.linkedin.com/pulse/public...
Read it on LinkedIn
www.linkedin.com/pulse/public...
Reposted by Rob Miller
This Thursday we're hosting a PD Sessions event on Finding Opportunities for Radical Transformation in Local Public Services.
Book your place to attend in person or online ⬇️
public.digital/events/pd-se...
Book your place to attend in person or online ⬇️
public.digital/events/pd-se...
November 24, 2025 at 10:03 AM
This Thursday we're hosting a PD Sessions event on Finding Opportunities for Radical Transformation in Local Public Services.
Book your place to attend in person or online ⬇️
public.digital/events/pd-se...
Book your place to attend in person or online ⬇️
public.digital/events/pd-se...
Reposted by Rob Miller
We're sponsoring the devolution and reorganisation zone at #LGPE2025 next week.
Join PD Director Philippa Newis for her session: 'From blocker to enabler: the role that procurement must play in innovation and transformation of local public services'.
localgovexpo.co.uk/devolution-r...
Join PD Director Philippa Newis for her session: 'From blocker to enabler: the role that procurement must play in innovation and transformation of local public services'.
localgovexpo.co.uk/devolution-r...
November 21, 2025 at 2:56 PM
We're sponsoring the devolution and reorganisation zone at #LGPE2025 next week.
Join PD Director Philippa Newis for her session: 'From blocker to enabler: the role that procurement must play in innovation and transformation of local public services'.
localgovexpo.co.uk/devolution-r...
Join PD Director Philippa Newis for her session: 'From blocker to enabler: the role that procurement must play in innovation and transformation of local public services'.
localgovexpo.co.uk/devolution-r...
Reposted by Rob Miller
Wonderful interview with @kwastell.bsky.social in @designweek.co.uk which nicely captures the pragmatism, messiness and sheer human graft required to create the organisational, conditions for customer centricity. www.designweek.co.uk/there-is-no-...
www.designweek.co.uk
November 18, 2025 at 12:23 PM
Wonderful interview with @kwastell.bsky.social in @designweek.co.uk which nicely captures the pragmatism, messiness and sheer human graft required to create the organisational, conditions for customer centricity. www.designweek.co.uk/there-is-no-...
Reposted by Rob Miller
Definitely fictional
November 8, 2025 at 9:42 PM
Definitely fictional
Reposted by Rob Miller
UK local government is at a pivotal moment.
As PD Director Gavin Beckett writes, it’s time to start building dynamic service organisations to respond to the challenges of today.
Our event on 27 November will explore how we can build a movement across the sector.
public.digital/pd-insights/...
As PD Director Gavin Beckett writes, it’s time to start building dynamic service organisations to respond to the challenges of today.
Our event on 27 November will explore how we can build a movement across the sector.
public.digital/pd-insights/...
October 30, 2025 at 1:58 PM
UK local government is at a pivotal moment.
As PD Director Gavin Beckett writes, it’s time to start building dynamic service organisations to respond to the challenges of today.
Our event on 27 November will explore how we can build a movement across the sector.
public.digital/pd-insights/...
As PD Director Gavin Beckett writes, it’s time to start building dynamic service organisations to respond to the challenges of today.
Our event on 27 November will explore how we can build a movement across the sector.
public.digital/pd-insights/...
Reposted by Rob Miller
At @publicdigital.bsky.social my colleague @robmiller31.bsky.social has a saying: “you can’t be safe, only safer”
Being safer, and more resilient, means changing how leadership approaches technology delivery. Whether that’s for cyber security. Or tech failure.
More here: public.digital/cyber
Being safer, and more resilient, means changing how leadership approaches technology delivery. Whether that’s for cyber security. Or tech failure.
More here: public.digital/cyber
A cyber approach which goes beyond defending existing technology — Public Digital
public.digital
October 23, 2025 at 8:45 AM
At @publicdigital.bsky.social my colleague @robmiller31.bsky.social has a saying: “you can’t be safe, only safer”
Being safer, and more resilient, means changing how leadership approaches technology delivery. Whether that’s for cyber security. Or tech failure.
More here: public.digital/cyber
Being safer, and more resilient, means changing how leadership approaches technology delivery. Whether that’s for cyber security. Or tech failure.
More here: public.digital/cyber
Excellent #pddatabites this evening. Loved the breadth of the AI focus - application at scale, ethics & people, rapid prototyping and amplifying auditors.
Definitely recommend if you're into lively and varied chats from smart people doing interesting things with data. public.digital/data-bites-s...
Definitely recommend if you're into lively and varied chats from smart people doing interesting things with data. public.digital/data-bites-s...
October 23, 2025 at 9:31 PM
Excellent #pddatabites this evening. Loved the breadth of the AI focus - application at scale, ethics & people, rapid prototyping and amplifying auditors.
Definitely recommend if you're into lively and varied chats from smart people doing interesting things with data. public.digital/data-bites-s...
Definitely recommend if you're into lively and varied chats from smart people doing interesting things with data. public.digital/data-bites-s...
Reposted by Rob Miller
Join us for our next PD Sessions event on Find Opportunities for Radical Transformation in Local Public Services - taking place in person or online on 27 November.
public.digital/events/pd-se...
public.digital/events/pd-se...
October 21, 2025 at 1:23 PM
Join us for our next PD Sessions event on Find Opportunities for Radical Transformation in Local Public Services - taking place in person or online on 27 November.
public.digital/events/pd-se...
public.digital/events/pd-se...
This is a profoundly useful resource, and almost all of it's applicable to *any* org, not just councils
Assume your cyber controls *won't* work, and make sure to check this out so you can be confident that you'll know what to do
(And bravo to the LGA for making this open - it makes things better)
Assume your cyber controls *won't* work, and make sure to check this out so you can be confident that you'll know what to do
(And bravo to the LGA for making this open - it makes things better)
As reported by BBC News today, being prepared to respond to a cyber-attack is now a critical business priority.
We worked with the Local Government Association and a range of partners to develop the ‘Cyber Incident Grab Bag’ for local authorities.
public.digital/pd-insights/...
We worked with the Local Government Association and a range of partners to develop the ‘Cyber Incident Grab Bag’ for local authorities.
public.digital/pd-insights/...
Local Government Association Cyber Incident Grab Bag for Local Authorities — Public Digital
public.digital
October 14, 2025 at 9:58 PM
This is a profoundly useful resource, and almost all of it's applicable to *any* org, not just councils
Assume your cyber controls *won't* work, and make sure to check this out so you can be confident that you'll know what to do
(And bravo to the LGA for making this open - it makes things better)
Assume your cyber controls *won't* work, and make sure to check this out so you can be confident that you'll know what to do
(And bravo to the LGA for making this open - it makes things better)
This is very good stuff, bravo @janethughes.bsky.social 👏
Did a little interview with @beckiesmith.bsky.social @civilserviceworld.bsky.social - thanks v much Beckie for having me! :)
Read about how @janethughes.bsky.social is setting about reforming the state, bringing vast experience and #OneTeamGov energy
Be more Janet
www.civilserviceworld.com/in-depth/art...
Be more Janet
www.civilserviceworld.com/in-depth/art...
October 1, 2025 at 8:02 PM
This is very good stuff, bravo @janethughes.bsky.social 👏
Reposted by Rob Miller
Come join my team @publicdigital.bsky.social!
We’re looking for technologists from all kinds of backgrounds to join us and use your hands-on experience to help leading institutions around the world adapt for the digital age.
apply.workable.com/public-digit...
We’re looking for technologists from all kinds of backgrounds to join us and use your hands-on experience to help leading institutions around the world adapt for the digital age.
apply.workable.com/public-digit...
Tech Principal Consultant - Public Digital
Salary: £85,000 - £105,000 (depending on experience)Location: United Kingdom (Hybrid – with regular in-person client meetings. Some travel, including international travel, may be required depending on...
apply.workable.com
July 10, 2025 at 4:44 PM
Come join my team @publicdigital.bsky.social!
We’re looking for technologists from all kinds of backgrounds to join us and use your hands-on experience to help leading institutions around the world adapt for the digital age.
apply.workable.com/public-digit...
We’re looking for technologists from all kinds of backgrounds to join us and use your hands-on experience to help leading institutions around the world adapt for the digital age.
apply.workable.com/public-digit...
Reposted by Rob Miller
We went to UKGovCamp 2025 and have a lot to share 🏢
UKGovCamp in 2025public digitalpublic digital
Dive into #GovCamp2025 highlights: AI for good, leadership, policy insights, and a powerful session on overcoming the inner critic to unleash collaborative creativity.
public.digital
January 21, 2025 at 3:18 PM
We went to UKGovCamp 2025 and have a lot to share 🏢
Reposted by Rob Miller
The UK Government has launched a new centre to drive digital transformation in public services. As our CEO @benterrett.bsky.social explains, this initiative reflects a commitment from the top levels of government to harness technology for improving lives across the country.
News: A new centre of digital government for the UKpublic digitalpublic digital
Public Digital CEO Ben Terrett responds to the Government's new plan to harness technology and AI
public.digital
January 21, 2025 at 3:26 PM
The UK Government has launched a new centre to drive digital transformation in public services. As our CEO @benterrett.bsky.social explains, this initiative reflects a commitment from the top levels of government to harness technology for improving lives across the country.
"New tech + old state = same disappointment" > totally this - great post from @daivaughan.uk with lots of sensible and pragmatic advice on getting the most from AI (and any technology tbh).
public.digital/pd-insights/...
public.digital/pd-insights/...
Gov.uk: Are we ready for an AI Revolutionpublic digitalpublic digital
Dai Vaughn blogs in response to Kier Starmer's announcement on investment in AI
public.digital
January 13, 2025 at 3:59 PM
"New tech + old state = same disappointment" > totally this - great post from @daivaughan.uk with lots of sensible and pragmatic advice on getting the most from AI (and any technology tbh).
public.digital/pd-insights/...
public.digital/pd-insights/...
The quiet radicalism of 'test and learn' sounds a lot less exciting than Big Projects Doing Massive Things With Mega Budgets. But if you want to make a real and enduring impact it has a lot going for it.
A great explainer here from @daverog.bsky.social:
public.digital/pd-insights/....
A great explainer here from @daverog.bsky.social:
public.digital/pd-insights/....
December 12, 2024 at 7:37 PM
The quiet radicalism of 'test and learn' sounds a lot less exciting than Big Projects Doing Massive Things With Mega Budgets. But if you want to make a real and enduring impact it has a lot going for it.
A great explainer here from @daverog.bsky.social:
public.digital/pd-insights/....
A great explainer here from @daverog.bsky.social:
public.digital/pd-insights/....
Reposted by Rob Miller
My colleague @robmiller31.bsky.social has written this blog post about how organisations should be thinking about cyber security. There's no such thing as 'safe', only 'safer'.
public.digital/pd-insights/...
public.digital/pd-insights/...
Safe or safer? How to think about cyber risk. — Public Digitalpublic digitalpublic digital
public.digital
December 4, 2024 at 2:23 PM
My colleague @robmiller31.bsky.social has written this blog post about how organisations should be thinking about cyber security. There's no such thing as 'safe', only 'safer'.
public.digital/pd-insights/...
public.digital/pd-insights/...
Reposted by Rob Miller
🚲 One of my fave city innovations I must ramp is how Transport for London & GoogleMaps are working together to make #cycling safer. Because of this, today you can choose a safer, low-traffic route across the city. Here's how this amazing #collaboration happened... 🧵 1/6 tfl.gov.uk/info-for/med...
Transport for London and Google Maps collaborate to make cycling better for Londoners and people across the world
.
tfl.gov.uk
November 20, 2024 at 5:06 PM
🚲 One of my fave city innovations I must ramp is how Transport for London & GoogleMaps are working together to make #cycling safer. Because of this, today you can choose a safer, low-traffic route across the city. Here's how this amazing #collaboration happened... 🧵 1/6 tfl.gov.uk/info-for/med...
The human stories from @auschwitzmemorial.bsky.social are a stark reminder of why we must never forget. But the banal bureaucracy of this horror is chilling. 'Just another form to sign off', but what it actually meant was 394 lives...
Profoundly uncomfortable reading & profoundly necessary reading.
Profoundly uncomfortable reading & profoundly necessary reading.
The list of selected prisoners was signed by the camp commander SS-Untersturmführer Franz Hössler. A copy of the typewritten list was stolen in the female camp and turned over to the resistance organization in Auschwitz I camp. It was sent to Cracow on November 21, 1943 by Stanisław Kłodziński.
November 19, 2024 at 11:16 PM
The human stories from @auschwitzmemorial.bsky.social are a stark reminder of why we must never forget. But the banal bureaucracy of this horror is chilling. 'Just another form to sign off', but what it actually meant was 394 lives...
Profoundly uncomfortable reading & profoundly necessary reading.
Profoundly uncomfortable reading & profoundly necessary reading.
Reposted by Rob Miller
This article about Thames Water’s IT is obviously worrying and a disaster waiting to happen.
But it’s also not surprising - so many of our public services are drowning in toxic legacy technology.
www.theguardian.com/business/202...
But it’s also not surprising - so many of our public services are drowning in toxic legacy technology.
www.theguardian.com/business/202...
Thames Water’s IT ‘falling apart’ and is hit by cyber-attacks, sources claim
Exclusive: Company relies on obsolete tech and there are troubling security gaps, Guardian investigation suggests
www.theguardian.com
November 18, 2024 at 9:15 PM
This article about Thames Water’s IT is obviously worrying and a disaster waiting to happen.
But it’s also not surprising - so many of our public services are drowning in toxic legacy technology.
www.theguardian.com/business/202...
But it’s also not surprising - so many of our public services are drowning in toxic legacy technology.
www.theguardian.com/business/202...
Totally this. And also true of other areas of the public sector (local gov being a case in point). Far too much dependency and supplier capture to be healthy and green shoots remain sadly scarce.
This. NHS England needs to develop a robust capability to shape the software market that is supposed to serve its needs.
National approaches to digital transformation in NHS & social care are overly focused on picking the next tech winners without considering how to accommodate, shape or shift entrenched incumbents.
November 11, 2024 at 8:45 AM
Totally this. And also true of other areas of the public sector (local gov being a case in point). Far too much dependency and supplier capture to be healthy and green shoots remain sadly scarce.
Totally agree - permacrisis has led to too many orgs trying to grab simple ‘solutions’ to complex problems.
Really looking forward to working together and helping orgs do the hard work to make things simple @gavinbeckett.bsky.social! 😊
Really looking forward to working together and helping orgs do the hard work to make things simple @gavinbeckett.bsky.social! 😊
October 27, 2024 at 11:03 AM
Totally agree - permacrisis has led to too many orgs trying to grab simple ‘solutions’ to complex problems.
Really looking forward to working together and helping orgs do the hard work to make things simple @gavinbeckett.bsky.social! 😊
Really looking forward to working together and helping orgs do the hard work to make things simple @gavinbeckett.bsky.social! 😊
A timely reminder that no amount of technology magic is going to be a miracle anything. And getting overexcited about the latest thing is very likely to compound problems, not avoid the hard graft that's actually needed to deliver better services.
Something I genuinely don't understand is *why does no one do robust quality assurance testing anymore*? If your product literally does not work, and the error rate cannot be predicted, why are you even releasing it?
Researchers say an AI-powered transcription tool used in hospitals invents things no one ever said
October 27, 2024 at 10:46 AM
A timely reminder that no amount of technology magic is going to be a miracle anything. And getting overexcited about the latest thing is very likely to compound problems, not avoid the hard graft that's actually needed to deliver better services.
Am proud that despite my total (and predictable) failure to resolve J's networking conundrum this afternoon, I have not yet resorted to swearing.
October 13, 2024 at 3:19 PM
Am proud that despite my total (and predictable) failure to resolve J's networking conundrum this afternoon, I have not yet resorted to swearing.
Ooh, just got home to find this on the doormat. Earlier than I'd expected! Looking forward to diving in @richardpope.org. 😊
September 8, 2024 at 8:44 PM
Ooh, just got home to find this on the doormat. Earlier than I'd expected! Looking forward to diving in @richardpope.org. 😊